Absher Enterprises

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No matter what I ask for, there is an answer denying or disputing everythingI don't know how Harley disputes the statistical tolerance stackups evaluated the maximum and minimum values based on the absolute arithmetic calculation combined with some method for establishing likelihood of obtaining the maximum and minimum values, such as Root Sum Square (RSS) or Monte-Carlo methods(I have attached the info sheet for review)In the end, I don’t think we will ever reach an agreementMath is the absolute truth and is not biasedI still have not been shown by using math that there is not a problemIf I can manufacture a steel building using a tolerance of +/- .0625, then I am sure Harley can produce numbers to support their claims
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Steven *** I have included pictures as HD requested, hope this proves to them that we are not lying about the discoloration on the screen and they will resolve this issue to our satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I know everything they responded with My complaint was that they screwed the design up the the start and it's there fault the system failed There should be a recall on the design and money reimbursed to anyone that paid for repairs They put too short of wires on the harness causing the wires to split and short out If it was properly done they would last for ever
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.All supporting facts of the motor issue are included in original compliant and formal letter sent to HD CEO. Compared to what Toyota has done in the past on manufacturing issuesWere they replaced @ no cost to the customer, both rear leaf springs on Toyota trucksEven with the majority of them being out of warranty. Not believing in in HD's "with Us, Your Always Family"!
Regards,
*** ***

Thank you for the message. I have discussed this matter with Harry at Avalanche Harley-DavidsonHe has been leaving MrA*** messages daily in an effort to resolve this situation. Please ask MrA*** return Harry's call as soon as possible

Revdex.com: I did stop in there last week and talk to them and they still had no ideas on what to do next they told me they was going to get in touch with corporate and see what to doThe last time the bike was in there in June they had the bike back to 100% all HARLEY parts and it still did itI can stop in there tomorrow if needed or if you don't believe me I would like to have a conference call with your team a the tech and service manager from legacy
I have reviewed the response made by the business in reference to complaint ID 11723416, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jeremy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am WELL aware that my warranty is expired In no way was I claiming this under warranty Had HD read my actual complaint instead of skimming over it, they would have seen that I am asking HD to fix their poor quality product, and stand by their work This is a design flaw and not age of a part that is causing this issue for me and hundreds others if not thousands There are several HD forums websites where owners are struggling with thius well known issue Even HD dealers I have been too are aware of this, and it is a common repair item The issue is, that even with all of these complaints, HD has done nothing to rectify it Not even a simple recall to fix the design flaw this is a known SAFETY issue, even with hundreds of complaints on the National Highway Traffic Safety Administration website accross the various models affected by this design flaw.https://www.nhtsa.gov/vehicle/2009/HARLEY-DAVIDSON/FLHTCU#complaintshttps:/...⇄ are just a few of the sites I am referring to I have no allusions that HD will actually issue a recall on this, or correct the issue I will be parting ways as this is just one of many examples of HD not standing by their work and simply claiming it is out of warranty, even when the issue is a plague for owners all across the country
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As discusses with the customer care manager, the timeframe of my bike being tied up for 4+ weeks waiting on approval for parts just don’t make up for 1k in payments with no bike to ride regardless of weeks of back ordered partsI have paid a premium price on a purchase and expect like anyone a premium serviceThe offer of a free service as I also discussed with them was also invalid because my dealer had already offered service do to corporates slack to take care of there customer on a 20+k motorcycleA gift card for some shirts just don’t justify the cost of time lostMy expectation of more money for parts would have been a little more easy to swallow as by the looks of it I’m gonna need them as I already had issues at 1800mi
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for contacting Harley-Davidson Motor Company. All of our Authorized Dealerships are independently owned and operated. Due to the nature of the complaint we recommend the customer work directly with the dealership they created the purchase agreement
with

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and wait for your contact
Regards,
*** ***

We reiterate our positionHowever at the request of Mr*** I have attached the paperwork from his pre-delivery inspection.*** ***Consumer Affairs

Thank you for the additional information. I verified with Road America that their records confirm that Ms*** cancelled the towingHowever, since Ms*** is a very important customer to Harley-Davidson Motor Company, we would like to offer her a $gift cardPlease let me know if Ms*** is interested in this gesture of customer goodwill

Thank you for your message. Please contact *** at *** Harley-Davidson to discuss your concern. Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I also thank Ann for taking the time to review it, I am sorry it took a complaint to be filed for Harley to correct there faulty paint but glad they are resolving the issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Dear Ms ***, Once again, thank you for keeping me informed and following up on this issue Unfortunately, this response is unacceptable for a number of reasons Primarily because it is simply not true Although I appreciate the premise of HD's claim that they investigated the issue, if they actually cared about the customer and did thoroughly investigate it, they would have provided truthful and accurate information However, they quickly came up with yet another excuse to blame the consumer This is the third different explanation/excuse that I've received from HD and they have all been wrong When I respond with written verification of how and why they are wrong, they change their excuse In this response I provided attachments to support my argument and illustrate that HDs response is incorrect I certainly hope their incorrect response was a careless oversight and not an intentional fabrication and misrepresentation of the facts in an effort to continue to blame the consumer That would be wrong on an entirely new level First, the attached Word document is a text conversation that I had with the salesman at Harley Davidson of WV Basically, as I indicated in the original complaint, I purchased the motorcycle new in the winter of Before it left the dealership they installed several accessories I'm not a Harley Davidson expert so I relied solely on the HD dealership expertise I asked many questions and explained what I would like to have if possible They were very eager to push these accessories and up-sell all they couldBut again, they are the experts and I relied on there expertise The attached word document is the conversation regarding the Boom Audio upgrades which clearly explains the confusion with upgrading the audio system and contradicts HDs recent response In Ms ***s recent response she wrongly stated that "It was determined that Mr*** motorcycle has many accessory parts installed, including a Detachable Tour-Pak Luggage Conversion Kit part number 53000291A, and Boom! Audio Stage II Tour-Pak Speaker kit part number 76000526." She then provides statement and references to why it is not compatible The second part of the statement claiming that it was determined that I had upgraded the Boom Audio Stage II Tour-Pak speaker kit is absolutely and is verified in both attachmentsAlthough it is one of the original upgrades that I requested and the dealer recommended, there was obviously some confusion regarding compatibility, and the dealer figured it out and notified me that the accessories were not compatibleThey said I could either do the complete Stage II upgrade and leave the rigid mount tour-pak, or I could add the detachable kit and not upgrade the rear Boom audio but could still do the front fairing upgrade, which wouldn't affect the rear tour-pak Since the idea was to be able to remove the tour-pak, I opted to only upgrade the front fairing to Boom audio stage II, which would provide better performance with the tour-pak removed. Second, one of the attached documents is a picture of the itemized statement that I requested in the text conversation mentioned above As you will see it clearly indicates reimbursement for the rear Boom Audio upgradesThey were originally bought and paid for because the dealer recommended and obviously thought they would work, but later during installation, discovered it was not compatible so it was reimbursed Additionally, they informed me that I could upgrade the rear audio system further by adding the saddle bag speaker and amp system at an additional cost, but could not do the tour-pak I was not interested in this conversion Since I had already bought and paid for the tour-pak Audio upgrades, the dealer reimbursed the cost of these componentsTherefore, the second part of HDs response where Ms *** points out the catalog and website information that indicates it is not a proper fitment, was figured out by the dealer during purchase and installation and was corrected at that time In my opinion, a comprehensive investigation into this matter by Harley Davidson would have included a phone call to their certified dealer, Harley Davidson of WV in South Charleston WV, that sold the motorcycle and installed the accessories They could have easily provided this information and explained the work they performed much better than I canUnfortunately HD chose to hastily come up with another excuse or reason to blame the consumer, which says a lot about their current state of customer service and support.Third, I didn't buy these items out of the catalog or off the HD website, I purchased from the dealer at time of motorcycle purchase and it was all installed prior to taking possession of the motorcycle and included with the purchase Subsequent reviews of this accessory on HDs website indicates that I'm not the only customer who has had this problem so HD should be well aware Since the information I provided illustrates that I do not have the rear Boom Audio Stage II upgrades, then obviously that is not what is causing the problem It is also highly unlikely that the other consumers mentioning the same problem in their reviews of this item have modified their motorcycles outside of recommended fitmentsIf I would've bought from the website or catalog, I surely wouldn't have bought something that doesn't fit my motorcycleThat doesn't make senseHowever, as mentioned, I'm not an expert so I relied exclusively on HDs experience and expertise because this was such a large purchase Fourth, the last attachment is a picture of the damage to my rear fender I included it to show that that my fender is in fact damaged and the damage is clearly caused by and in the shape of the wires that were laying on the rear fender This is a serious issue to me and remains unacceptable that these components are being sold that are damaging peoples hard earned investments I appreciate the process and sincerely request the Revdex.coms help in continuing to pursue this issueI'm only one person with very limited means and can't make a corporate giant do the right thing, but this is affecting other consumers, and it is wrong. Finally, although it is irrelevant since it is not accurate, but even if HDs most recent explanation was true, it would still be wrong in my opinionThe sign on the front of the building at the dealership where I purchased the motorcycle and accessories says "Harley Davidson" They are a certified dealer of Harley Davidson motorcycles If Harley Davidson dealers are recommending, selling, and installing accessories and components that are clearly outside of HD specifications, then that is wrong in itself and could pose additional problemsLuckily that wasn't the case in this instance and that has not been the case from my limited experienceOn other occasions with other HD motorcycles and other dealers, I've inquired about modifications such as different tires, etc., and the dealers have told me they cant do this or that because it is outside specs and then recommend what should be done within specs I have always relied and trusted HDs expertise and kept my motorcycles maintained based on their advice In this case, the dealer corrected their mistake during initial transaction but would not cover the damage it caused later because they said everything was completed to HD specifications, which led me to purse through Harley Davidson and ultimately the Revdex.com I remain hopeful of a fair and equitable resolution Thank you
Regards,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I strongly disagree with the decision of Harley Davidson Motor CompanyI feel the if this meets their standards then Harley standards have fallen to a level not seen since the days of AMFI see no need to continue to appeal to themI will present the photos to my attorney for her advice on further actionProbably send to local television station and metric dealers to see if they have an interest in seeing Harley standardsThank you folks for your time and trouble
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for forwarding the concern you received from Mr*** ***. We understand and appreciate his eagerness to receive his new Harley-Davidson motorcycle. Unfortunately the name of the dealership he is working with was not listed. If we could receive the dealer
information we would be able to find out more about their order. Mr*** may also contact our Customer Care directly at 1-800-258-and one of our Customer Care Representatives may be able to assist him with more information

Thank you for your message. In order for us to fully research your situation, please provide the Vehicle Identification Number for your motorcycle

You will find in the conversations that the dealership took notes on that they never told Harley Davidson Motor Company that they found burnt and melted wiring and connectorsThey even said they could not find any water damage but Harley believes it was done due to water.Please let me know that you received the email and attached dealer work order