Accessory Bargains

Review: Company charged my credit card immediately but never shipped item.

I wrote to company on Jan. ** to inquire when item would be shipped and then they created a shipping label on Jan. **- however they never shipped the item- they only created a shipping label - and they have not responded to any emails since creating the shipping label.

Per [redacted] the label was created on Jan. ** but no package was ever sent.Desired Settlement: Refund my money- website is now closed down- looks like they left town with everyone's money

Consumer

Response:

At this time, I have been contacted directly by Accessory Bargains regarding complaint ID [redacted], however my complaint has NOT been resolved because:

After I emailed the company that I had filed a complaint with you and also contested the charge with my charge card company, they sent me an item, however, the item they shipped was not what I ordered.I ordered a Lifeproof iphone5 case.The item they shipped was a fake- it did not even come in a box, had no lifeproof paperwork with it and was shipped in an envelope with no padding. They mailed me a cheap case with a copy of the Lifeproof logo. It is not waterproof. The company has not responded to my request for a return shipping label. My charge card company has reversed the charge.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Since the last update I provided to the Revdex.com,, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].As previously reported, company eventually sent me a fake Lifeproof case- I ordered a real Lifeproof case.Company has NOT responded to numerous requests to return the item.My charge card company refunded my charge. So I am whole financially, but not due to any efforts by the company.The company website closed down and they are operating under a different name. Sincerely,[redacted]

Company printed shipping label but according to tracking number, the package wasn't physically shipped for another 6 days. I didn't receive what was ordered but got a different color instead. I now have the dubious task of repackaging and returning this order and perhaps chasing them for a refund.

I regret this purchase and after receiving consumer complaints, I will monitor my credit card charges closely. I do not recommend Accessory Bargains.

Review: I purchased a phone case for my son's iPhone in November **, 2014. The phone case we received was defective and did not fit the phone as described in the company's summary of the product on their website. I sent back the phone, paying for the shipping costs myself, in early December, asking for a credit to my credit card. The company said that I had not attained a authorization code to return the product. I did not do this because the company's website requires you to either choose a store credit or an exchange only. Because no credit card credit is given, they "pigeonhole" customers into accepting their limited return terms. The company has already threatened me with legal action if I do not drop this dispute with them. I have the long email with this threat that I can send to you.Desired Settlement: I would like my [redacted] credited for the total amount spent on this defective product and the shipping costs paid by me when they shipped it (total $55.98).

Consumer

Response:

I have not been contacted by Accessory Bargains regarding complaint ID [redacted] since I filed my complaint with the Revdex.com. When I first complained to the company that they sold me merchandise that did not function as advertised (in this case, a product that was supposed to fit an iPhone), they told me that I must either get a store credit or order another product from them because that was their return policy. Because of the inferior and non-working product I was sent and the company's rude response to my emails about the matter, I did not want to do further business with them, pay further shipping charges or continue to wait and hope the next product the company sent would work as promoted.Sincerely,[redacted]

Review: This company sells counterfeit cosmetics products. These items can cause serious health problems such as allergic reactions and/or infections because they include eyeliners. I ordered hundreds of dollars worth. When I contacted them, they told me to return for a "store credit". Why would I want a store credit for a store that sells fake items? I contacted them again and they did not respond. No one picks up the phone when we call either.Desired Settlement: I would expect a full refund for all 5 of my orders.

Business

Response:

We already provided a reply. The customer was given return information and they may return any merchandise to us. The instructions can also be found here:[redacted]We will gladly accept a return from the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] they only offered me a store credit as their "return policy". Why would I want the store credit from a place that sells counterfeit items

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We told the customer we will refund their card instead, but they simply refused to send back any merchandise. They instead want to keep the goods and expect us to refund them anyway which is not reasonable. Their claims are also false, but we stand behind every sale and will gladly accept a return of any merchandise the customer wants to send back to us and we will refund their card used for the orders. They chose not to cooperate though.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]this business just lies. I have verified documentation that these items are counterfeit by 2 separate professionals and by law cannot mail them back because it is illegal to put counterfeit items in the hands of the US Postal service (called "mail fraud"). They never gave me the option to return the items for a full refund either way, and only redirected me to their company return policy that offers a store credit as the return policy clearly states "WE DO NOT OFFER REFUNDS FOR ANY REASON". Here's a copy of their email to me:Accessory Bargains Said:If you are unhappy with any item then please see this page, instructions must be followed to return merchandise:[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Was Billed for product but have yet to receive my order. Received a notice that a shipping label was created but that is it. Can not contact company as the website is down and no phone number available. I would not order anything from this company seeing that they seem to have vanished.Desired Settlement: If the company has no product then I would appreciate a refund.

Consumer

Response:

At this time, I have been contacted directly by Accessory Bargains regarding complaint ID [redacted], however my complaint has NOT been resolved because:

My original order was processed Jan. **,2015. After several attempts to email the company as to the where my order was, I emailed the Revdex.com. Then on Feb. **,2015 I received an email from the company stating my order was on its way. I was totally amazed that I was getting anything. Then received another email from company on Feb. **,2015 stating my order had been delivered. Yes the order was delivered but it is absolutely not what I ordered. I replied to the last email I received from the company and explained that this is not what I order and I never received a response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased the [redacted] Naked Eye Shadow pallets 1,2, and 3 and the [redacted] Moodstruck 3D Fiber Lash Mascara and recieved it today. It is all fake; the company portrays these items as authentic [redacted] products and they are in fact not real.Desired Settlement: Full refund of purchase price to debit card.

Consumer

Response:

I have recieved a refund made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I bought an item from these people and they also sent me an email with a tracking number.. This has been over a month tthat I have waited. Terrible all the way around.

Review: I ordered a makeup pallet from Accessory Bargains back in November. When it arrived, it was a very cheap and obvious fake imitation of what the website had advertised. I returned the item over a month ago and have yet to receive a refund. I sent them an email but have not gotten a response.Desired Settlement: I expect to be fully refunded via [redacted], in cash and NOT store credit. I will not be shopping with Accessory Bargains again, because I cannot trust that the products they advertise on their website are actually authentic.

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a cell phone case and according to an email I received I was supposed to have received the package on December **. I contacted the post office with the tracking number provided in the email but they've never received the package at any of their locations or through a pickup. I've sent an email through the contact us information that was provided by the company's website twice and waited for a response but I've heard nothing from them. money has already been taken from my account and I'm getting nowhere with this company as to where my package or shipment is. I have called the phone number that is available on the website but according to the recording the line is only for business accounts. although the message says any non business account messages will not be returned I left one anyway. can you please help me either get my money back or get my shipment?Desired Settlement: I would either like the case delivered or my money back

Review: This company charged my cc for a item and said it was shipped only to find out thru post office it was never shipped tried many calls and over 12 emails with no response they seem to be bogus and stole my moneyDesired Settlement: I am afraid they have my cc info don't want item because of them lying with no response I am sure they are a scam outfit

Consumer

Response:

At this time, I have been contacted directly by Accessory Bargains regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They sent a fake product which I need to return but they have taken down the website now I don't know what to do pls help

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

J[redacted]

Review: This company has a wrong 2nd contact number of ###-###-#### posted on-line some where

How do I know this... ###-###-#### is my cell phone number for the past 3 1/2 years

I have got numerous calls and text messages at all time of the from this companies customers... I have explained to them that the number they have is not correct and some of them have gotten nasty with me. I dont feel that I should have to put up with this... I have gotten phone calls in the middle of the night wake my wife and I

please help meDesired Settlement: to get the number ###-###-#### taken off this companys contacts

please help me

Review: I placed an order for a iPhone 5s Lifeproof case. On checking confirmation of order, it listed that I placed an order for a iPhone 5c Lifeproof case. This is not what I wanted. On the website it had a spot to reorder. I thought that this would be a chance to modify the order, so I went ahead and modified the order and changed my order. My order numbers are [redacted] (5s case) & [redacted] (5c case). Their status is shipped both [redacted] 12/* & [redacted] 12/* respectively. It's 12/** and I have not received the product. I emailed them asking that they stop shipment of the 5c case while order was being processed. I received no response to any of my emails and only get that the product has been shipped. I'd like a response!!!Desired Settlement: I'd like a full credit for a return of the iPhone 5c case if I ever do receive it and I just want to receive the iPhone 5s case in a timely fashion.

Review: Purchased Otter C=Phone case on 12/**/2014. Accessory Bargains charged my Master Card but did not send product.Desired Settlement: Company to respond to my complante

Consumer

Response:

At this time, I have been contacted directly by Accessory Bargains regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]They sent the part after I filed my complaint with you. After I contacted you I purchased the needed part from another source. Accessory Bargains will allow me to return the item but they will not refund my money. The part they sent is not the one I wanted. Thanks for your help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I purchased 2 items from them. Both turned out to be fake because my suspicions led me to bring them into the store to have them authenticated. I was furious at the fact that the sell counterfeit things under false advertisement! I left a negative review and they threatened to bill me $300 if I didn't remove it. Then they threatened to bill me $500 because I would not remove it fast enough. Then they threatened to bill me more money because my bank was investigating the transaction. Now that I see that there are many more negative reviews with experiences that are similar to mine, I am determined to post my experience with this business so that nobody else will have to deal with the problems that had I encountered. They are bullies and their customer service gets an F. Extremely unprofessional! I even had [redacted] news station investigate into the matter as well. Also, I think it's highly suspicious that when you post a negative review on a product, there will be a positive review on that same product almost an hour later.

Review: I ordered a new phone case on Dec. **, 2014 to be delivered by expedited shipping. My credit card was charged but no phone case received. The order no. is [redacted].Desired Settlement: I would like a refund from this dubious, moral-lacking, theiving company.

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered an Otterbox cell phone carrier and cover on 12-**-14. It has never been delivered. The company has no phone number to contact them by only email which they do not respond to.Desired Settlement: I want the product I ordered and they charged my card for on 12-**-14

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Accessory Bargains has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased a Lifeproof Case for iPhone 5. On the website, the product is advertised as the real Lifeproof brand and there was no indication that the item I purchased was "refurbished," as the business now claims. I received the item and it is clearly a knock-off, fake product. I have seen the real Lifeproof product and it has its brand embossed on it. This item has no name/brand on it and it's a cheap piece of plastic that does not function as the real product. I contacted the business to request a refund. However, they now claim this was a refurbished product which is not refundable according to their return policy. I did not purchase a refurbished item and as of today the item is still being advertised as the real brand name product on their website and not a refurbished item (I printed the page and have the copy).Desired Settlement: I demand a full refund for this product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered a product on the [redacted] of January...have not received any information from the company except for on the [redacted] when they sent me a order number...no info on how to reach them as to a delivery date or a shipping date or phone number or anything about a customer service address or number.Desired Settlement: After reading about the company before filing a complaint today I just want my $112.08 back..

Review: January [redacted], 2015, I ordered two cases from accessory bargains. When I check the tracking with the [redacted], it only says that a label was created on January [redacted]. No further information has been added, I emailed the company to ask for further delivery information and have not heard back.Desired Settlement: I would either like the products I ordered to arrive, and in advertised condition, or I would like my money back.

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered a gift for Christmas for my niece and waited to hear from this company. They labeled it as shipped but there was a preshipment label for [redacted] so I called them. I thought it was their fault but they informed me they never received the product to mail. Tje company took my money. I have tried to reach them several times and sent several emails. I ordered Dec. **, 2014.Desired Settlement: I want this for my niece. If not a full refund check!