Accessory Bargains

Revdex.com:At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]this business just lies. I have verified documentation that these items are counterfeit by 2 separate professionals and by law cannot mail them back because it is illegal to put counterfeit items in the hands of the US Postal service (called "mail fraud"). They never gave me the option to return the items for a full refund either way, and only redirected me to their company return policy that offers a store credit as the return policy clearly states "WE DO NOT OFFER REFUNDS FOR ANY REASON". Here's a copy of their email to me:Accessory Bargains Said:If you are unhappy with any item then please see this page, instructions must be followed to return merchandise:[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Accessory Bargains has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Revdex.com:At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

They changed their name to NY accessories. It is a scam company selling counterfeit merchandise! Don't waste your time or money! I ordered from them a month ago and Tried to contact them several times with no luck! They finally sent my merchandise AFTER I filed a dispute with my credit card company!!!

Revdex.com:At this time, I have not been contacted by accessory bargains regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:I have not been contacted by Accessory Bargains regarding complaint ID [redacted] since I filed my complaint with the Revdex.com. When I first complained to the company that they sold me merchandise that did not function as advertised (in this case, a product that was...

supposed to fit an iPhone), they told me that I must either get a store credit or order another product from them because that was their return policy. Because of the inferior and non-working product I was sent and the company's rude response to my emails about the matter, I did not want to do further business with them, pay further shipping charges or continue to wait and hope the next product the company sent would work as promoted.Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:  Products ordered were received 02-**-2015 forID [redacted], and I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Since this person falsely claims they were not provided return information, which they were - 5 times thus far and in the reply here, I am going to copy and paste the easy to follow instructions for them:
Return Policy
We offer exchange or store credit within 14 days of the delivery date unless otherwise noted. This means that merchandise must be received by us, within 14 days from the delivery date - no exceptions. Return/exchange requests must be made within 7 days from the delivery date. We do not offer refunds for any reason. All refurbished, reconditioned, or final sale items are not eligible for return or exchange and are sold as-is without eligibility for exchange - this shall include cases where the merchandise is found to be defective or non working at any time. Important: Merchandise must be received in the same condition it was sent. Any damaged merchandise will require a claim with the carrier and official documentation prior to being eligible for any exchange or return.Return postage must be paid for by the customer in all cases, including but not limited to: damaged/defective merchandise received, incorrect merchandise received, or any other reason, regardless of which party is responsible for the issue requiring the need for return. Return/Exchange Procedure:If you need to return or exchange an item, simply login to your customer account here, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Follow the instructions and options to exchange or return for store credit and follow the directions and information provided. We'll then notify you via e-mail of your updated status with regard to a replacement shipment, or store credit, once we've received and processed the returned item(s). All return/exchange requests must be made through the online customer account - by going to the order page, and requesting a return authorization. Non qualifying requests will be denied. There is a 30% restocking fee applied to all returns/exchanges except in cases where incorrect merchandise was received - for any order where incorrect merchanndise is received, a full credit will be issued. Store credit shall be issued based on the order total less shipping fees and shall be issued as a gift credit/merchandise credit that may only be used on our website. All returns and exchanges may take up to 10 business days to process, but may be processed sooner, and in some cases may require additional time for processing.  Unauthorized returns/exchanges or returns/exchanges made beyond the permitted time frame, will not be processed, and customer shall be liable for any fees or costs related to any unauthorized or untimely return/exchange, with a minimum fee of $25. 
This page can be found at:
[redacted]

Ordered new Clarisonic Mia 2. When item arrived 13 days later, it was not new and was damaged during shipping during shipping due to inadequate packaging.

Review: I ordered cosmetics worth $62.67 on December **, 2014 and Accessory Bargains promptly debited the money from my account. According to the tracking information, the only activity is has had is creating the shipping label on December ** in [redacted]. I have not received this package yet and am questioning if it was ever sent. I have tried to contact Accessory Bargains twice, via email and phone. I have not heard back yet...Please help me resolve this issue so that I can either get the products mailed to me or my money back. I am very disappointed with their service and the hassle I had to go through.Thank you, your help is greatly appreciated.Desired Settlement: I would like to get a FULL refund or have Accessory Bargains send me the products I originally ordered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

ordered 7 Michael kors phone wallets and paid for expedited shipping , over 2 weeks later still no wallets , the fake tracking info they posted , never updated ,it just states "preshipment label" ok surely theres an explanation...well numerous emails no response , a few more emails and even a couple of calls , that I had to jump through hoops to get a phone # no response had to do a credit card dispute to get my money back , don't trust this company , scammers and crooks , they wont be in business much longer they're trying to take as much with them before theyre shut down

Review: I purchased all three Naked eye shadow sets by Urban Decay from WWW.ACCESSORYBARGAINS.COM on November [redacted] 2014 as a gift. My total ended up being $85.17 for all three sets. Great deal considering that they are $54 a piece. When I received them it was a completely different eye shadow than the original the container was made of cheap plastic with glue stains on the edges and the mirror was plastic as well. The eye shadows were so poor quality it was just translucent powder with some shimmer. I took all three sets to Sephora to compare side by side and at that point I knew I was scammed. The difference was tremendous. The shades were completely different. When I placed my order (as you can see below) it states that it was NEW IN BOX which lead me to believe that it was NEW IN THE BOX. Unfortunately, the website does not do refunds and I am out of $85 right before the holidays. URBAN DECAY EYESHADOW (CHOOSE PRODUCT: SALE - NAKED - NEW IN BOX) NAKED 1 1 $25.95 USD $25.95 USD URBAN DECAY EYESHADOW (CHOOSE PRODUCT: SALE - NAKED 2 - NEW IN BOX) NAKED 2 1 $26.95 USD $26.95 USD URBAN DECAY EYESHADOW (CHOOSE PRODUCT: SALE - NAKED 3 - NEW IN BOX) NAKED 3 1 $27.95 USD $27.95 USDDesired Settlement: A refund would be the only appropriate solution for this matter.

Business

Response:

Return info was given to the customer. It can be found here:[redacted]We will gladly accept a return. The customer needs to cooperate and send us back the goods using the instructions given. They have not done so. Instead, they chose to contact you for help and ignore our instructions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All refurbished, reconditioned, or final sale items are not eligible for return or exchange and are sold as-is without eligibility for exchange - this shall include cases where the merchandise is found to be defective or non working at any time. [redacted]This is what their return policy states. The product that was sent to me was definitely refurbished. There were small finger prints already in the eye shadow and the makeup brushes where dusty as if someone had already used it. I would want nothing more than to return these three items and receive a full refund. I am afraid that when I send it back, I will be out even more money due to shipping costs and a 30% restocking fee and whatever else they want to charge me for. With the way this company is I would not be surprised if they received it and then decided not to refund me at all. There was no return label or receipt in my package. AND, the only reason why I contacted the Revdex.com was only because there is no customer service help with ACCESSORYBARGAIN.COM and when I did send you a message you only responded to one of my messages.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]