Accessory Bargains

Review: I had purchased 3 Urban Decay Naked eye shadow palettes on Nov. ** from Accessory Bargains. It was put on my credit card on Dec. *. I got an email from them saying a "shipping label" was made on Dec. [redacted]. However as it got closer to Christmas I had not received the merchandise so I sent them two different emails. No response. Trying to track my shipment down, the tracking info still had nothing more than "shipping label" created. Their website says orders are processed in 24 to 72 hours and "If stock is not expected to be available within a reasonable time frame, a notice will be sent to the customer". I have received no notice, no info, nor no response from them. However on Dec. [redacted] I finally received a response email with just the tracking info on it. I checked it and it was finally shipped on the [redacted] and to be delivered on the [redacted] BUT when I finally received it it was all FAKE!. $98.11 for fake eye shadow to be delivered a month after I ordered it. I have read other complaints and their return policy. There are no refunds only in store credit and no refunds for shipping. Had I known the delivery was so long out (info on that was NOT accurate on their website) or that it was FAKE and in bad condition, I would not have ordered to begin with. Their "in-store" credit only is no good for me because I will never purchase anything else from them.Desired Settlement: $98.11

Review: I returned a LifeProof case I purchased on 12/**/2014 for $41.94. The case was of very poor quality. I sent the item back [redacted] and based off my tracking number Accessory Bargains has received the item as of 1/**/2015 but has not contacted me concerning my refund. I have tried repeatedly to contact them but their number is no longer working and their website has been down for days.Desired Settlement: I would like a full refund for the $41.94.

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered what I thought was a lifeproof case for my Iphone 5s in November 2014. I was so excited everything looked legit on the website. Boy was I surprised when I got the order and I could not even open the phone case because it was a FAKE LIFEPROOF CASE. I returned the case to them after many emails of trying to figure out how to handle getting it back to them. Once they got it they told me the serial number was missing (there was never a number on it and besides I could not even open the case to try it on my phone). I have been emailing and calling them with no reply on getting my $49.69 back from them. This is the worst company EVER!!!Desired Settlement: All I want is my money back. They have horrible customer service and blame it all on the customer. No one will return your phone calls or emails.

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased the NO! NO! hair removal product from Accessory Bargains, [redacted] product #[redacted] and it quit working 2 days after Christmas. I bought it for my wife for a Christmas present and she only used it twice. I emailed Accessory Bargains and they sent me a return #[redacted] to send it back which I did by certified mail. I have gotten to product replacement and now the website for them is closed. I emailed them several times before it closed and got no reply.Desired Settlement: I purchased a laser hair removal devise for my wife Christmas present. It worked 2 times and quit working. I contacted Bargain Accessories and they emailed me a return #[redacted] for the product. The original purchase number was #[redacted]. I returned the product by certified mail and have not received a replacement. I want a working replacement products or my money back of $107.98. I have emailed the several times to no avail.

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Review: On December **, 2014 I placed an order online at Accessorybargains.com for an otter box for an iphone 4. The total amount of $18.94 ($12.99 + $5.99 shipping) was charged to my credit card on December **, 2014. According to the website, a shipping label for order number [redacted] was created on December **, 2014 at 5:40 pm in [redacted]. A tracking number with the [redacted] of [redacted] was also provided, which veries that a shipping label was created. Although the website states that items ship within 4 to 7 days, and most reviews state that their item came even quicker, I have not been able to see any movement of my item past the creation of the shipping label. I tried to contact the company by phone which I had to search for online, since their website lists no telephone number. I found two numbers--###-###-#### which is always "busy" and ###-###-#### which states that it is for wholesale and business to business contacts only. I left a message, but have not heard anything back. I have also left 5 emails urging the company to email me back, but so far they have not.Desired Settlement: I would like the item I paid for to be sent to me first. If that is not done, then I would like a refund from this company. I also would like this information to be registered with the Revdex.com for all to see.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Accessorybrgains.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I ordered what I thought was a LifeProof iPhone 5 case, model Fre. The order page makes no referece to the fact that the actual case you receive is not made by the LifeProof company. They include icons similar to the icons on the LifeProof website, however, what you are sent is clearly fake. They have a disclaimer that states "This is a reconditioned item. This item is final sale and not eligible for return. Serial number has been removed. May contain aftermarket parts from reconditioning process. This item is not eligible for warranty coverage and is sold as-is." But there is no way this product was ever a LifeProof case. When I contacted the business with my complaint they simply told me that I got what I ordered.Desired Settlement: I would simply like to return the product for a full refund. I do not want store credit.

Business

Response:

1. There is o Louis Wood working with our company.

2. Return info was provided to customer, they must visit this page for instructions:

Customer has not cooperated and has not sent back any merchandise to us.

This company is [redacted]!!!! I ordered an otterbox for my wifes iphone 5c and guess what? NOTHING. And my bank was too stupid to do a thourough investigation of these [redacted] - perhaps because they can't be contacted by phone and don't respond to emails. DO NOT buy anything from this company. They keep changing their name and #'s and are able to generate fake [redacted] tracking numbers and will try to say the package IS delivered. The last thing you need is for these [redacted] to get your bank / debit info. This company is obviously a front for cyber thieves to steal peoples hard earned money. It's bad enough that our government takes what they do. Hey [redacted], why the [redacted] are you not doing something about this company? You can peep in my back yard from outer space but you can't catch these cyber criminals??? What a joke!!!! People be warned!!!!

Review: I was told about this website, AccessoryBargains.com, through a co-worker. We were surprised, and excited to see the [redacted] eyeshadow palettes being sold at half the retail price, or so we thought. This website has TONS of items (brand names: [redacted], MACCosmetics, Beats by Dre, etc.), that are imitation items. That would be fine, if the disclaimers actually specified that. Instead, they are using REAL photos of the REAL products on their advertisements, and in the descriptions, nowhere does it say that these are imitations of the actual product. To make matters worse, their "refund policy" states that they will not issue any refunds, but that they issue 'In Store Credit' to purchase ANOTHER one of their fake products, although they make the consumer pay to have items shipped back, and do not credit you back that amount. This HAS to be illegal. At least if it specified that these products were not authentic, then consumers could purchase at their own risk, and not have high expectations. But in doing this, they are entrapping consumers into a purchase, with inaccurate information. How do we also know that there aren't harsh chemicals being used in this stuff that they are making?...I for one, have not, and will not use the eyeshadows that I purchased from them, because I don't know, and am not willing to gamble.

I filed a formal complaint with the [redacted] and they will be looking into this matter further, as they have copyright laws attached to their products. I have screenshots, and legitimate proof of sale that this company is false advertising, so even if they tried to remove the items, the proof of any laws broken will hold up in the court of law against them. [redacted] will most definitely file charges for breaking their copyright laws, and considering how many people have been scammed by this very same company, I don't doubt that this won't be publically entertained.Desired Settlement: I demand a refund in the amount that I paid for this product. This item was falsely advertised, and the company made no efforts even after the purchase to communicate the lack of authenticity of the product that they sold to me. People sell "knock- off" products all the time...But failing to provide that important information to your customer base, is punishable by full extent of the law in my opinion. Not to mention, whatever ingredients are being used to make these FAKE products, should be disclosed on your site also, or on the item you are selling.

Review: Ordered eye shadows and mascaras from this company December [redacted], paid expedited shipping and never received the product. I emailed to locate when items will be delivered was told within the week and still nothing. I have since since 4 more emails no reply and no credit to my account. tracking number provided December [redacted] is no longer located on [redacted] website. This seems appears to be a scam.Desired Settlement: I would like a full refund, items were not delivered.

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ORDERED A NEW LIFEPROOF IPHONE 5C CASE. THE ORDER WAS PROCESSED AND MY CARD CHARGED ON 12/**/2014. I CALLED SEVERAL TIMES TO INQUIRE WHERE THE ORDER WAS ON 01/**/2015, 01/**/2015, AND 01/**/2015. I RECEIVED NO RESPONSE. I FINALLY RECEIVED A PACKAGE TODAY 01/**/2015. THERE WAS NO PACKAGING AND ONLY WHAT APPEARS TO BE A USED PHONE CASE AND IT IS NOT A LIFEPROOF CASE AND NO RECEIPT WAS PROVIDED. I HAVE LEFT SEVERAL MORE MESSAGES AND HAVE HAD NO RESPONSE FROM THIS BUSINESS.Desired Settlement: I BELIEVE THEY ARE FRAUDULENT IN THAT THEY IMMEDIATELY TAKE MONEY FOR MERCHANDISE THAT IS PURCHASED BELIEVING IT IS EXACTLY WHAT THEY ADVERTISED AND NEW IN BOX. THEY DO NOT PROVIDE THE MERCHANDISE OR A RECEIPT OR RETURN CALLS OR RESPOND TO EMAILS. I BELIEVE THEY SHOULD NOT BE IN BUSINESS WITH SUCH DISHONEST MISREPRESENTATION AND TACTICS.

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Review: I had sent an email asking where my package was cause I had questions about there tracking website. They returned the email stating.... Tracking only updates near delivery time. It is in transit and should arrive by next week. It may take up to 10-14 days for standard delivery and sometimes longer for some areas or during peak times like the holiday season, as stated in our terms. and there website states different... Standard Delivery - standard delivery is on average 4-7 business days but may be sooner or in some instances longer depending on location, speed of service, and other factors not under our control. Also in there email they stated... If there is any delivery problem, we can assure you that out policy is to replace the shipment or refund the customer plus give an additional $10 store credit. My order was placed Dec [redacted] and it arrived Jan [redacted] That is way over both stated delivery time frames. I sent 5 unanswered emails asking for my high $10 shipping rate as they stated. I don't know what else to do but to contact you because they do not have a phone number for customers to call and emails are going unanswered. I have never come across a company unreachable before.Desired Settlement: A refund of my shipping cost and to not state all over there website that Customers Are Always #1 when they are not reachable

Review: Thanksgiving weekend 2014 I placed a Christmas order for a NoNo hair Removal System with them along with some other items in the amount of 169.38. I waited weeks to get the various other items in the order but after repeated emails back and forth before Christmas when they kept assuring me it would arrive before Christmas and then after when they told me it would arrive next week and now it's Feb. 2015 and I have never gotten the NoNo from them and now not even any replies to emails.Desired Settlement: At this point I'd just like a credit to my credit card for the amount charged for the NoNo.

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,

Review: I ordered three (3) items from this company and have never received them I have emailed them about my purchase and items and never receive a response.Desired Settlement: I want my credit card reimbursed for the items I never received.

Consumer

Response:

At this time, I have been contacted directly by Accessory Bargains regarding complaint ID[redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have received a package from Accessory Bargains but none of the items work.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have contacted this company at least 5 times trying to receive a IPhone 4 Lifeproof case. they have taken$35.94 out of my bank account on 12/**/2014, order ID#[redacted]. They have also gave me a tracking link . I went to my local post office with said tracking number and spoke to a [redacted]r, she said a label was made for said product, but not sent. I also went to my bank, and on 12/**/2014 said amount was taken out of my account. They will not respond to my emails nor answer this phone number given to me by my bank ###-###-####. Ichecked the tracking number today,1/*/2015, and it just says the same thing, a label was created, nothing sent. I just want my product or my money back. This company also asked me to review said product that I have not received. I did not include a credit card number, that is a tracking number.Desired Settlement: I would just like the product I ordered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a otter box from the over 10 days ago the said it was shipped but post office has no record of ever receiving it

I have tried to contact them on numerous of occasions and have not got no response from them , they have already took the money out of my account

If you can help it would be greatly appreciated

Thank you [redacted]Desired Settlement: Either product shipped or money credited back in checking account

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order for an iPhone Otterbox case (order# [redacted]) on Dec. [redacted]. I received an email from AccessoryBargains.com on Dec. [redacted] that the item had shipped. Delivery should have been 5-7 days. After 10 days, I attempted to contact the company several times by e-mail (no phone number is listed for non-wholesale purchasing--but I even left a message on this line), but NO response was ever received. The [redacted] informed me that a shipping label was created on Dec. [redacted], but the item was never scanned as shipped--and they suggested that it might be a scam. I have the [redacted] tracking # but this forum would not allow me to enter the number, believing it was a credit card number.Desired Settlement: Delivery of order ASAP or Full Refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased one Otterbox Defender Case for iPhone 4S on December **, 2014. I paid immediately online through their website. It has been over two weeks now and I have not received the item nor have I gotten a response to my emails to them. I created an account to track shipping of my purchase and it says that they created a shipping label on December ** but it has not yet shipped. After reading reviews online (just now) about this company, I'm worried that I have fallen for this scam and may never receive my purchase. I do not believe that almost 3-weeks is an acceptable time to (not) have even shipped an item!

Here is the order history:

Order Date: [redacted] Dec 2014 @ 11:56 AM

Order Total: $18.94 USD

Billing Details [redacted] United States

Shipping Details

[redacted] United States

Order #[redacted] Contained the Following Items:

Item Details: Otterbox 4s Case

Subtotal: $12.95

Shipping: $5.99

Grand Total: $18.94Desired Settlement: I would like my item within the next few days OR a full refund in the amount of $18.94

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Accessory Bargains has been resolved. They sent me the item after I complained to Revdex.com. Thank you for helping me get this solved!

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Purchased an Otterbox from their online store. Was told the shipping label was created on 12/**/2014 and was supposed to be shipped out that day. After numerous e-mails to customer service and no replies, I finally decided to contact you.Desired Settlement: Would either like my money refunded or my order sent asap.

Thank You

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Accessory Bargains has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased a Naked Palette as a gift, which I already own, and received a counterfeit product. The colors of the eyeshadow were way off, and the brush was different as well. The product was not advertised as a fake.Desired Settlement: I want a full refund, including shipping

Consumer

Response:

At this time, I have been contacted directly by Accessory Bargains regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The company sent me an email regarding their return policy, which is not posted on their website, and states that I am out of luck on a refund. The company still advertises their company falsely, by stating that the merchandise ordered is a "Naked" palette, which it is NOT!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Accessory Bargains regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered three items from the Accessory Bargain Website. I received the products but they are all counterfeit. The lifeproof case I received was not in a package and was damaged. The Michael Kors wristlet smells awful like chemicals and is missing the wrist strap and is not authentic. It is nothing like the other Michael Kors wristlets I own. I also received a Mac mascara that is not authentic either. I contacted the seller and asked to return the items. I was given the option to exchange for a new product or return and pay a 30% restocking fee. These options are not satisfactory, as I am not keeping counterfeit products or exchanging them for additional counterfeit items. I emailed the company back to let them know and ask for a full refund with no response.Desired Settlement: I would like to return the three items and receive a full refund.