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Address: PO Box 1966, San Ramon, California, United States, 94583-6966
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My name Is *** I am reaching out to you because I got one of your account now card about 4 years ago never had any trouble at all. I loved the company. On 03/21/2019 and 03/22/2019. My money was stolen out of my account. I didn't not know what happen until I went to the ATM to get some money. A receipt camecame out with no money. The message was fraud excepted. I call customer service she said to me my card was compromise and 1880.00 was stolen from me. That put a hardship on me and my two kids with food and bills. The rep cancel my whole account right then. I asked her how do I get my money back. She said I need to do a dispute which I did the next day. I have been calling every day and keep getting the same response that my dispute is still in progress. I live in North Carolina and ATM transaction was done in Florida. The online transfer card to card I have no idea how to do that. The person even went to *** in Florida. I shop at CVS. I am a single parent who live paycheck to paycheck. transfer card to card I have no idea how to do that. The person even went to *** in Florida. I shop at CVS. I am a single parent who live paycheck to transfer card to card I have no idea how to do that. After calling every day for a week they approved me back 1712 dollars. Which I have not received yet. On my dispute documents that I uploaded show all the transactions but somehow they forgot the ***. When I request for the *** 175.00 they told me that they did not find any fraud. When all these transactions was done. I was clocked in on my job. Until this day I have not received any money.
The card referenced in *** complaint was closed due to unauthorized transfers made from her account. *** contacted AccountNow on April 2, 2019 to file a claim for unauthorized activity, and again on April 8, 2019, to file a claim for an unauthorized transaction at a *** location in Florida.
It was determined by AccountNow that the cardholder would be granted a credit the claim filed April 2, 2019 but would not be granted a credit for the claim filed April 8, 2019. A check for the balance of the card was mailed to Ms. Lanford.
Following receipt of *** complaint, on April 29, 2019 a supervisor from AccountNow’s corporate office reviewed her concern. At that time, the decision to deny the claim filed April 8, 2019 for $175.95, was reversed. *** will receive a credit for the full amount of the claim and a check will issued. Please note that the timeframe to receive a check is 3 – weeks.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at
Complaint: *** This is the second am reaching out to you because the 1712.00 that I was awarded back I never received it. I was supposed to receive it on 04/25/2019. I have called this company also every day accept for Sunday because I give God my time. Every time I called supervisor and rep said that they escalate my issue Everytime but blame back
officedepartment bcz of no response. All I want is my money back. I don't want this to become a legal issue.
I am rejecting this response because:
Sincerely
May 15th, 2019
Response:
Following the receipt of this complaint, an AccountNow supervisor reviewed *** complaint. The check for the amount of $1712.00 has been sent via FedEx tracking number *** and will arrive in 3-5 business days to the address on file.
An additional check request was submitted on May 3rd, 2019 for claim granted in the amount of $175.95. Please note that the check processing timeframe is 2-3 weeks.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at
I was supposed to receive a new card. It never came and I have been trying to call them for over a month. I finally used the phone number I found on your website and called them. I spoke with a woman with a heavy accent and who did not understand fully what the problem was. She kept asking the same question over and over again. finally, I asked to speak with a manager, she refused. I then demanded that they cancel my account and send me my money, she refused. I need a new card, asap, mailed overnight at there cost.
On April 22, 2019, *** contacted AccountNow to report that she had not received her card. She requested a replacement card be expedited. *** was required to answer security questions to process the request; however, she failed the security questions and as such, the agent advised she would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
As of the date of this response, *** has yet to respond to AccountNow’s request for documents.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
Complaint: ***
I am rejecting this response because: They asked for nothing from me. I requested to close my account, they asked me 3 questions that I know I answered correctly and they still refused to do anything.
I WANT MY MONEY THAT IS THE ACCOUNT AND THEN I WANT THE ACCOUNT CLOSED AND THEY DO NOT NEED TO CONTACT ME ANY FURTHER THEREAFTER.
THIS HAS BEEN THE WORSE EXPERIENCE I HAVE EVER HAD WITH A COMPANY. THEY WERE RUDE AND UNHELPFUL.
Sincerely,
Lynn Bailey
May 16th, 2019
Response:
Following the receipt of this compliant, a supervisor from AccountNow’s corporate office reviewed ***’s concern. The AccountNow supervisor reviewed the verification documents attached to this compliant, the copy of the ID and debit card were uploaded to be reviewed by AccountNow’s risk department. However, it’s suggested that *** provides either a color copy or a picture of her ID, due to the quality of the copy provided being too dark and difficult to read. Please note that the timeframe for document review is 3 business days.
Additionally, AccountNow still requires a utility bill within 60 days. If *** is unable to provide a utility bill, *** can also submit the following;
Utility Bill
School transcripts (for most current term)
Insurance policy
Paystub
Loan document
The address document and a clear color copy or picture of the ID can be uploaded to *** or faxed to number ***
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at ***.
Tell us why here...
HELLO:
I HAVE NOT YET RECEIVED MY MONEY BACK FROM ACCOUNT NOW!!!
THEY ARE ASKING FOR TO MUCH PERSONAL INFORMATION THAT CAN BE USED TO TAKE MY IDENTITY AND Revdex.com IS LETTING THEM GET AWAY WITH THIS.
I WANT MY MONEY BACK FROM THESE THIEVES.
I AM NOT AND WILL NOT GIVE THEM ANY OF MY INSURANCE, UTILITY BILLS OR SUCH SO THEY CAN STILL MY IDENTITY.
WE NEED TO CORRECT THIS PROBLEM ASAP.
*** "FOLLOW YOUR DREAMS"
I complained about account now 17 days ago when the illegally closed my account and then claimed it was because of overdraft when they were the cause of the overdraft. They have not sent me my 1,350 dollars check. I believe it was done on purpose because of my complaint. The account was closed on the 26th and the check was check was processed on the 28th it is now the 15th the 13th day and no check. I want my money I’m a veteran and I only get paid once a month and they took out 5 dollars of my money to pay for shipping. So where is it?
The card referenced in Ms. complaint was closed on March 26, 2019 due to an overdraft. Given that AccountNow does not offer overdraft protection, the account cannot be reinstated. Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification.
A check for the full balance of the account has been processed. Please note, it may take up to 3 – weeks to receive a check.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***
I am rejecting this response because: I never received a check for the remaining balance in my account which was 1,350 dollars. I’ve waited the 14 days and it was never sent
Sincerely
A check for the full balance of the account has been processed. Please note, it may take up to 3 – weeks to receive a check.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***
I am rejecting this response because:the check was mailed on the 28th of March. It is now the 23rd of April way past 3 weeks almost a month. Account now was supposed to follow up because your company does not have a check tracker. There was three follow ups sent and no response from the back office.
Sincerely
Following receipt of this complaint, a supervisor from AccountNow’s corporate office reviewed Ms. concern. It was determined that the check issued on March 28, 2019 had not been received. A new check will be expedited to Ms. on April 26, 2019, for delivery in 3 – business days.
AccountNow apologizes for any inconvenience Ms. has experienced. Should Ms. have any additional questions or concerns, she may contact AccountNow directly at .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
ACCOUNTNOW HAS HELD THE FUNDS IN MY ACCOUNT FOR OVER 30 DAYS. When I call my dispute in on 03/14 they took my claim and said it would take 10 business days to credit my account. For the past 21 days I've had in my account 905.13 which I have no access to because they said they would issue me a check within 10-14 business days. We are on day 30 and I don't have my funds and to be honest if I have to I'll write the FDIC, I'l call the attorney general, hell I'll even call my congressman to get to the bottom of this. This is my second review and noone has reached out to me, noone has tried to help me, and right now, I'll use every right I have as an American citizen to get my funds back. I will make sure that everyone knows not to use this company and it's brand again. All I want is my funds to be released so that I can maintain my sense of living because I can't speak for everyone, but 905.13 is a lot of money when you don't have it.
On March 14, 2019, . *** contacted AccountNow to file a claim for unauthorized activity. An agent assisted . *** with filing a claim, given the nature of the claim, the account was closed.
Per the Cardholder Agreement, we will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide a credit to your Card within 10 business days for the amount you think is in error, so that you will have the use of the value during the time it takes us to complete the investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit the Card. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error resolution procedures, call us at or the number on the back of your Card or visit ***.
On March 25, 2019, it was determined that . *** would receive credit for the full amount of the claim. . *** will be expedited a check for the balance of the account. Please note the timeframe to receive the check is 3 business days.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
They sent my money back to IRS WITHOUT MY PERMISSION. No one asked me to send it back they said I has to send in more information. Now that I have sent in more information they have cancelled my card. Why do they have to send my check to the IRS and not me. This isn't right I can't stop crying me and my kids is going to be homeless soon this breaks my heart. I sent in plenty of verification they still sent my money back. I called Saturday they said yes we received it gives us 3 days call today and they said it's been cancelled. Can someone pleaseeeeeeeeee help me I cannot wait 12 weeks. Can they put my money back on my card or send me a check to me. That's a long time I swear I don't deserve this I worked hard all year long.
On March 13, 2019, the card referenced in . *** complaint was blocked for further review of her federal tax deposit. . *** contacted AccountNow that day and she was informed that she would need to send identification documents to complete the review. Note that the timeframe for review of verification documentation is 3 business days.
Per ter*** and conditions, the card may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information regarding the process is made available to customer service to present to the cardholder.
. *** documents were first received on March 13, 2019 and the timeframe given for the review was March 18, 2019. The documents were reviewed March 15, 2019 and it was determined that the cardholder provided photo identification, a social security card, and an address document; however, AccountNow determined valid proof of address would still be required.
We next spoke with the cardholder March 18, 2019 and explained that she would need to send an additional document verifying her address. That same day, we received additional documentation from the cardholder. The documents were reviewed on March 20, 2019, and it was determined that valid proof of address would still be required.
On March 26, 2019, . *** was made aware of the need for proof of address. . *** provided additional documents on March 28, 2019. The documents were reviewed Mach 29, 2019 and it was determined that she provided the same address documents that had previously been deemed unverifiable.
On April 3, 2019, . *** informed us that she was unable to provide the required documentation and requested to have the funds returned to the IRS. On April 4, 2019, the deposit was processed for return to the IRS W&I Division. Please note that the timeframe is 6 – 12 weeks. . *** may contact the IRS with questions regarding this matter.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
On April 3, 2019 I called Account Now to inquiry about a replacement card procedure. I didn't request a replacement card, just inquiry. A few hours later I went to get gas and found that my card had been deactivated and restricted. I proceeded to call Account Now Customer Service Line and spoke with an individual who proceeded to ask me security questions. I gave them the answers but did not remember the original telephone number to the account created 6 years ago. I have called several times about my balance and even received a replacement card since I have relocated to a different state, giving them the new telephone number. Apparently, it was never updated in the system. I was then told, in order to reactivate my card, I needed to know the telephone number or upload documents to prove my identity. What I didn't mention is, I was stranded at the gas station with my 8 year old son, with no money due to Account Now restricting my card and no Help from Account Now. I had my wife call back to explain the situation and try to get this resolved as quickly as possible. We were now in a serious hardship, no money, bills due and STILL no help form Account Now.
We spoke with several customer service reps and "managers". We were told over and over they couldn't do anything. I was hung up on several times or placed on hold for more than 30 mins until I just hung up. We uploaded the documents requested on 4/4/19 and was told again, it would take 3-5 business days to review the documents. This was an emergency and Account Now did not have an Emergency Protocol or Expedited service. My paycheck was $955.42 and I had no access to any money. My wife and I called back several times to get someone to do something and NOTHING was done. When we called back for the 6th time, the customer service rep said they received the documents and didn't think the lease agreement was sufficient. They also requested a signed social security card, which was never requested the 1st time. I then uploaded the SS card and a paystub demonstrating my address. They then stated those documents were received. I kept calling , my wife kept calling and the same script was spewed out over and over. Nothing has been resolved, they still have my money restricted and I have now called back for the 10th time and told them to close my account and issue me a check with the balance. I was then hung up on when this request was done. I have no idea if it was received or if I will get my check. This has placed my family in a hardship and this can't be legal. As I was sitting on hold for 30 min, I heard the recording say "it takes 14 days to receive a check on closed accounts". I don't believe this will happen. They wouldn't even review or confirm if they closed the account.
No one has a clue about what they are doing. The customer service reps are do not speak english clearly, so it is very difficult to understand them or explain the situation to them. My wife researched for a Corporate Number and they have no contanct information anywhere, just the customer service number. Account Now Customer Service Reps and managers claim to have no access to anyone in Corporate, they can not transfer the call and have no Higher Authority access, which is a flat out lie. The company has no Emergency Protocol or expedited service. I believe the document review office is in the same room as the call center and it is easy to find out if something is reviewed. I am afraid that all of the complaints and reviews online, Account Now has committed Fraud and is going to steal my money. It seems like all of the stories are similar and no one is refunded their money. They restricted the account without request and I consider this their mistake. They shoud correct their mistakes immediately, not take 3-5 business days and then still have no resolution. I am very disappointed and concerned about my family finances.
On April 3, 2019, the cardholder contacted AccountNow to report a damaged card. The cardholder requested a replacement but was unable to correctly verify demographic information on the account and as such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on April 4, 2019 and the timeframe given for the review was April 9, 2019. On April 8, 2019, a supervisor from AccountNow’s corporate office reviewed Mr. Hill’s concern. The documents were reviewed, and it was determined that he provided proof of address, a copy of his signed social security card, and photo identification. At that time, a new card was sent to Mr. via expedited shipping. As a courtesy, the $25.00 expedited shipping fee was waived. Please note that it may take 3- business days to receive the card.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: ***
I am rejecting this response because: I did not request a new card at the time of inquiry. I requested the process, AccountNow took it upon themselves to cancel the card or restrict the card as they stated. They also did not provide the correct request for documents. I had to call several times and each time a different answer was given by the customer service agent. I had to send 2 sets of documents before they were reviewed. They do not have an emergency protocol in place when they make the mistake, which is very inconvenient. Yes, they expedited a new card, but I requested them to close my account, which they did not do.
Sincerely
Please find this letter in response to your correspondence regarding the above-referenced matter. Thank you for bringing this customer’s concerns to our attention. We take these complaints very seriously and are committed to providing a successful resolution.
Mr. may contact AccountNow Customer Care directly at should he wish to close his account.
AccountNow apologizes for any inconvenience Mr. has experienced.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I have been a customer with Account Now for a few years. I have had my payroll direct deposited with them as well. I received a deposited from my 401k for over 10k on Tuesday April 2, 2019 I went to use my card to get a prescription and my payment was declined. I then called to see what was going on. They advised me that my account has been restricted due to the amount that was deposited being over 10k and they needed me to send in a few documents for verification.( which I can understand) I uploaded the requested documents on Tuesday April 2, 2019. I have been calling everyday all day since then to get and update. They kept telling me up to 3 business days. Well today was the 3rd business day so I called again multiple time for them to tell me that back office has until 4pm pacific time to update the account by multiple reps. Well it is now 4:24 pm and I and now being told that the back office closes at 7pm pacific time and still no update. I am beyond frustrated. I haven’t been able to even use my normal payroll check due to it being restricted. I have missed a doctors appointment and can’t get my prescription due to the fact of having no money. I now owe late fees for rent that was due by the 4th. I have no funds at all. I am a single dad with medical issues and two children to provide for. This is unacceptable!
Update: as of now they are telling me that I have to call back Monday and the back office is closed! Now I have to go into the weekend without any money! My next step is to contact the local news station! This is extremely inconvenient and unprofessional!
ACCOUNT NOW STOLE my money $1,821.07 FROM ME.
DO NOT OPEN A PREPAID CARD WITH ACCOUNT NOW. ACCOUNT NOW doing ILLEGAL PRACTICES and STEALING CUSTOMERS MONEY. THEY WILL PUT ILLEGAL BLOCKS ON YOUR ACCOUNT, ACCOUNT DOES NOT SEND MONTHLY STATEMENTS REFUSE TO ISSUE YOU REPLACEMENT CARDS WHICH YOU HAVE EVERY RIGHT TOO, ITS CUSTOMER SERVICE REPRESENTATIVES NOT HONEST WILL STEAL YOUR MONEY. I HAD DIRECT DEPOSIT AND HAD MY CHECKS FROM A PREVIOUS EMPLOYER DEPOSIT ONTO MY ACCOUNT NOW CARD ***. I SENT PROOF OF IDENTITY OF EXTENDED MONTHS JUST FOR ACCOUNT NOW TO DECLINED MY PROOF OF IDENTITY EACH TIME. I'M RESEARCHING MORE AND MORE EVERYDAY AND COMING ACROSS MANY OTHER CARD HOLDERS COMPLAINTS ONLINE. IT IS TRUE ALL OF IT. IT IS HAPPENING TO ME. IT HAS BEEN OVER 8 MONTHS AND ACCOUNT NOW HAS NOT SENT ME A REPLACEMENT CARD AND MY MONTHLY STATEMENTS. ACCOUNT NOW IS STEALING MONEY FROM ALL CONSUMERS AND ILLEGALLY HOLDING INDIVIDUALS HARD WORKING EARN MONEY. I AM NOW TAKING LEGAL ACTIONS BECAUSE I WILL NOT LET THIS MONEY GO AND JUST SIT IN MY ACCOUNT. THAT I DESERVE AND WORKED HARD FOR. I HAVE A RIGHT TO MY MONEY AND DESERVE MY $1,821.07 MONEY BACK. ALL THE ACCOUNT NOW CUSTOMER SERVICE AGENTS, ACCOUNT NOW SUPERVISORS AND ACCOUNT NOW MANAGERS NEED TO BE INVESTIGATED AND ARRESTED FOR FRAUD AND THEFT. IF YOU'RE GOING THROUGH WHAT I'M GOING THROUGH PLEASE GET AN ATTORNEY AND FILE A LAW SUIT.
Received my card in mail and had direct deposit put on it from the IRS. Used the card for a couple weeks then all of a sudden my card is blocked. Cannot access no funds even after I have sent in my ID, SS CARD, PHONE BILL, RENTAL LEASE, CHECK STUBS, COMCAST BILL. AND THEY ARE STILL SAYING THAT ITS NOT VALID INFORMATION. PLEASE EXPLAIN TO ME HOW THE VALIDATION WORKS BECAUSE ALL THE BILLS ARE ON MY NAME ITS NOT HARD TO VERIFY BUT THEY SEND U ON A RUN AROUND AND U HAVE TO WAIT 3 MORE DAYS NOT INCLUDING THEY DONT WORK WEEKENDS AND THERE IS NEVER ANYONE TO TALK TOO. ITS THE SAME RUN AROUND. I DONE SENT OVER DOCUMENTS FOR MONTHS NOW MY MOTHER HAS PASSED I CAN'T EVEN MAKE IT TO HER FUNERAL BECAUSE MY CARD IS BLOCKED WITH NO ACCESS. THEY SAID IT WOULD BE 6 TO 12 WEEKS TO SEND BACK TO IRS?? THAT IS RIDICULOUS..I HAVE SENT EVERYTHING OVER THE WAY THEY ASKED. CARD STILL BLOCKED. IM VERY TIRED HURT AND FRUSTRATED I JUST NEED SOMEONE TO HELP ME.
On March 13, 2019, the card referenced in Mr. complaint was blocked for a full documentary review of the account. This requires that the cardholder provide photo identification, proof of address and photocopy of his signed social security card. Note that the timeframe for review of verification documentation is 3 business days. Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The cardholder’s documents were first received on March 13, 2019 and the timeframe given for the review was March 18, 2019. The documents were reviewed March 15, 2019 and it was determined that the cardholder provided his photo identification, a copy of an unsigned social security card, and an unverifiable address document; however, AccountNow determined that a photocopy of the signed social security card and valid proof of address would still be required.
AccountNow received additional documentation from Mr. on March 18, 2019. The documents were reviewed March 20, 2019, and it was determined that he provided a W-2 form and a photocopy of his signed social security card; however, AccountNow determined that Mr. would still need to provide valid proof of address.
On April 3, 2019, Mr. provided more documents. The documents were reviewed April 6, 2019, and it was determined that AccountNow had received the required proof of address. At that time the account was reinstated.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, she may contact AccountNow directly at .
Account now would not give me my new card and send me my new card to my new address and they won't give me my money back from SSI of 955.18 they won't reopen my order card for me to withdraw the money that is mine
On April 1, 2019, . *** contacted AccountNow to request a new card. He requested his address be updated and a replacement card be expedited. . *** was required to answer security questions to process the request; however, he failed the security questions and as such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
As of the date of this response, . *** has yet to respond to the request for identification documents.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
To whom it may concern I Antonio Jermaine Harris open a account with accountnow prepaid card service and direct deposit my card was lost so I cancelled it was asked to send proof of identity and address was told to wait three business days photo I'd was received proof of residency wasn't good enough so I faxed over my check stub to be told it would take 3 days to be reviewed it's been over two weeks still no new card or my funds
They closed our account 2 weeks before the card expired in march. My disability check was credited to the account and I have not been able to get a card since. I have been told 5 times the address has been changed. I have sent in the appropriate paperwork and still no progress. I have lost everything and am just about to be homeless due to them. I have all the peoples names that I have talked to. Its bewn 3 weeks and no progress. I need help
On March 8, 2019, Mr. contacted AccountNow to request a replacement for his expired card. He requested his address be updated to receive the new card. The cardholder was required to answer security questions to process the request; however, the cardholder failed the security questions and as such, the agent advised he would need to send identification documents for verification purposes. Note that the timeframe for review of verification documentation is 3 business days.
Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification. The review process is handled by AccountNow’s Risk Department, but all the necessary information in regard to the process is made available to customer service to present to the cardholder.
The documents were first received on March 11, 2019, and the timeframe given for the review was March 14, 2019. The documents were reviewed March 11, 2019 and it was determined that the cardholder provided a document as proof of address; however, AccountNow determined that his photo identification would still be required. AccountNow received additional documentation from the cardholder on March 16, 2019 which included that his photo identification. The account was reinstated, but the card was not issued to the correct address.
On April 4, 2019, Mr.’s account was updated with the correct address and a card was expedited for 3-day delivery. Mr. received courtesy credits for two $9.95 Monthly charges and the $25.00 Expedited Delivery charge has been waived.
AccountNow apologizes for any inconvenience Mr. has experienced. Should Mr. have any additional questions or concerns, she may contact AccountNow directly at .
On 3/14, there were two transactions taken out of my account in the amount of 880.00, along with 2 ATM transaction fees associated with it. I, called accountnow and reported the transactions and I sent over a dispute form for both transactions and they finally received both pieces of information on 3/17. On 03/22, the funds that were taken out of my account were put back in as a provisional credit and throughout the process, the Accountnow team never contacted me nor emailed me, but I continued to call everyday to check up on my claim. As of last Monday which was 3/25, I called accountnow and I wanted access to my funds and the clerk said that she could expedite the request and it would take 24-72 hours for a resolution and once the funds would be sent to me in a form of a check. I have called, continuously and I still have not received my funds from the account that was closed because it was compromised.
Today as of 04/01, I have not received my funds in a form of check and they are still in my account and I don't have any access to my funds. I'm leaving this review because I have been placed in a financial hardship and Accountnow has refused to help me in this situation. Everytime I call they expedite the request and nothing happens.
USE AT YOUR OWN DISCRESSION!! Cut my debit card off for no reason and no email or call. Not available to call on Sunday if you have a dispute! I have been with Account Now for over 8 years and never had a problem with them until today, when I went to draw out money using my card at an ATM. I have money on my card because I checked this morning! They should at least give you a phone call or text alerting you of the decision.
Account now will not refund 1000 that bill pay took out. It's been over 3 weeks and was pose to be back in my card within 72 hours I been calling everyday since the 7 the and I keep getting same response that they are waiting for a response from bill pay department but @ the same time billing department is who I speak with everyday.
In March of 2019, Ms. Hernandez contacted AccountNow to request a stop payment on a Bill Pay transaction. Please note, the timeframe to receive the credit for a stop payment is 10 business days. Due to a delay in processing, the Bill Pay credit did not post within the expected timeframe. On April 2, 2019, the cardholder received her full credit of $1,000.00, and received a courtesy credit for the $9.95 Monthly Charge.
AccountNow apologizes for the inconvenience that Ms. Hernandez has experienced. Ms. Hernandez may contact AccountNow with any remaining questions at .
There was an unauthorized charge on my checking account and they have resolved the dispute. They put the money back in a closed account and will not cut me a check or put the funds into my new account. Over 1000.00 of my money they are holding They will not allow me to speak to that department and all they say is it’s been escalated. It’s been a month today.
. *** was issued a check for the balance of the account. Please note, it may take up to 3 – weeks to receive a check.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, she may contact AccountNow directly at .
I had an account with account now. I am a veteran and I only get disability monthly. I ordered a new card because mine was stolen. They charged me 10 dollars for a new card. There was zero in the account so I was negative. Every month around the 25th when I get paid they make my account negative because of their monthly service fee. This month they waited until the VA check was deposited into my account and then closed it. Without any notice or anything. Then they said I have to wait 14 days until they send a check. It’s around the first of the month. I have rent and bills to pay I have kids to take care of and a sickly grandmother. Who does this when I can’t help that there is no money in my account at the end of the month for them to withdraw their fees and if it was a problem they could have contacted me.
The card referenced in ***’s complaint was closed on March 26, 2019 due to an overdraft. Given that AccountNow does not offer overdraft protection, the account cannot be reinstated. Per terms and conditions, AccountNow may refuse to issue a Card, refuse to activate a Card, refuse to allow you to open a Card account, revoke or suspend your Card privileges or cancel your Card with or without cause or notice, other than as required by applicable law. Accounts may also be subject to ID verification.
A check for the full balance of the account has been processed. Please note, it may take up to 3 – weeks to receive a check.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Hi. This company is full of trickery. I had signed up for this business because they do not charge overdraft fees and they have more protection than commercialized banks. Then out of the blue, they overdraw my account 9.95 a month. No one told me they were going to do it they just did it. So I want my money back. Then, they give me my check from Social Security at like, 2-3pm and I have deadlines to make. Sometimes it's a few days early, sometimes it be at awkward times and days. I want my account straightened out where I don't pay an overdraft fee and I don't have to wait until 3pm for my money.
I was just informed that my checking account through this Prepaid company has been closed. I was Never informed. I have money in this account that I currently unable to access which
This is unethical and illegal. I was then told that there is no return date for the funds to be given. How is that possible when I am requesting that my money is deposited directly into my Bank. I JUST WANT MY MONEY...IF THE ACCOUNT HAS BEEN CLOSED PLEASE JUST GIVE ME MY MONEY.
On March 21, 2019, ***’s account was closed by Meta, the issuing bank for the card, for security reasons. The funds were to be made available for recall by the originator. Please note, per the terms and conditions, AccountNow may cancel or suspend a card at any time.
As of the date of this response, *** has yet to respond to the request for recall by the originator.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***
I am rejecting this response because:
Your response isn’t factual. I actually reached out to AccountNow customer’s service department on Monday 3/25/19. I began making phone calls as soon as I found out that my account was compromised/closed. I have been given the runaround as to how to receive my funds and what was needed to request the recall of funds. The nature of business on AccountNow is COMPLETELY UNETHICAL. The account was closed on The Same Day As Funds Were Deposited. If in fact the card company reserves the right to close an account at their discretion why Accept the deposit????
The right thing to do in a future situation is to reject the funds that way the merchant and customer could resolve the return of funds because at this point both AccountNow and Metabank have put the blame and the issue on each other and I have not been provided a solution.
This is unacceptable and unlawful the process was designed to be difficult. The system is a scheme and I feel that this company is operating illegally. I’m not giving up and the Law and Legal Authorities will be notified about how This company operates and out right STEAL FROM THEIR CUSTOMERS.
Sincerely
AccountNow will not accept the document provided by *** as a recall letter. It has been determined that the cardholder would have to contact the originator of the deposit.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
Complaint: ***
I am rejecting this response because:
There is no basis for rejecting the recall letter. The merchant and I held a three way call with your customer service representative and Manager Chell and May they both provided the instructions to the merchant DestiWorld and the letter was sent. Becca from DestiWorld went over every detail and it was included per the instructions given! This is highly unethical Your company has No Right what so ever to hold my money! If you closed my account release my money back to the merchant!
I am going public with this complaint! The news Affiliations will be notified! This will be a very unfavorable highlight on your company.
Sincerely
AccountNow will not accept the document provided by *** as a recall letter. It has been determined that the cardholder would have to contact the originator of the deposit.
AccountNow apologizes for any inconvenience *** has experienced. Should *** have any additional questions or concerns, she may contact AccountNow directly at .
on Feb 14th 2019 someone by the name of William Carter from San Ramon, CA did a card to card transfer of $300 out of my account. As soon as I saw the charge I called account now for help. When I called to dispute the charge, the lady closed my account and claimed she has the authority to do so. No where in their terms and agreements does it state they can take control of my account and do whatever they please. They said they refused to help me due to the zero tolerance of card to card transfers. No where in the terms and agreements, does it say anything about a card to card transfer. The office is located in San Ramon CA, The same place the card to card transfer happened. Its been over a month and a half. They refused my dispute after only 1 day, and claimed the remaining amount of monies ( $194.00 ) would reach me in 10-17 business day. Its march 25th and still no reason in the mail of why they refused my dispute and no remaining amount of my account has shown up. They claim I refused to file a dispute on Feb 14th. The customer rep hung up on me once I told he not to close my account. I did cruse about the situation , but at no point did I cuss at her. She disconnected the call. Someone there is stealing customers monies, They have the guys name, his debit card number and everything else and they refuse to help me at all. I was a customer of theirs for almost 13 years. I want my $300 back from these s
s. If I dont, I do have a vacation coming up and I do have the home office address. Dont think I wont waste my vacation to drive to California and let these terrible people how I really feel .
On February 18, 2019, . *** contacted AccountNow to file a claim for an unauthorized transfer from his card. Given the nature of the claim, the account was closed, and an agent assisted . *** with filing a claim. Please note, per the terms and conditions, AccountNow may cancel or suspend a card at any time.
On February 20, 2019, it was determined by AccountNow that the cardholder would not be granted a credit for his dispute. Per the investigator, there was no unusual activity during the time of the transaction and there were no signs of account take-over. Based on this information, the claim was denied. A letter was sent to . *** regarding the outcome of the claim. He can request details and or documentation that AccountNow used in determining the outcome of the investigation. . *** also has the option of writing us at AccountNow Customer Care, ***, concerning any issues regarding the outcome of the dispute claim.
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, he may contact AccountNow directly at .
I CALLED ON FEB 14TH 2019 NOT THE 18TH. I CALLED BACK ON THE 18TH TO CHECK THE STATUS OF MY CLAIM. WHEN THE CUSTOMER SERVICE REP TOLD ME THAT THE NOTES SAY I REFUSED TO FILE A DISPUTE. THEY ARE LYING TO THE Revdex.com. IF YOU REQUEST THE CALL RECORDS FROM FEB 14 TH 2019 TO PRESENT YOU WILL SEE THAT NON OF WHAT THEY ARE PORTRAYING IS ACCURATE. YET TO MY SURPRISE ITS APRIL 1ST WITH NO SIGN OF MY THE REMAINING AMOUNT MONIES LEFT IN MY ACCOUNT OR A LETTER WHY MY CLAIM WAS REJECTED. NOW I SEE THAT YOUR LAME EXCUSE IS THERE WAS NO UNUSUAL ACTIVITY . HOW ABOUT OUT OF THE ENTIRE 12 YEARS IVE DONE BUSINESS WITH THESE CROOKS NOT ONCE HAVE I EVER DONE A CARD TO CARD TRANSFER. ESPECIALLY IS SAN RAMON CALIFORNIA . I LIVE IN MISSOURI. ACCOUNT NOW CORP HEAD QUARTERS IS BASED OUT OF SAN RAMON CALIFORNIA. IM TIRED OF THESE GAMES. I WANT MY MONEY, ALL OF IT. THE $300 THAT WAS STOLEN AND THE REMAINING AMOUNT THAT WAS IN THE ACCOUNT I HAVENT RECEIVED. I WILL BE OPENING A CLASS ACTION LAW SUITE WITH THE 100'S IF PEOPLE THEY HAVE ALREADY STOLEN MONEY FROM. IF YOU CLOSED THE CASE THEN I WANT ALL THE INFORMATION REGARDING WIILLIAM CARTER , CARD ENDING IN 0266 INFORMATION. THIS CLOWN STOLE MY HARD EARNED MONEY AND HE IS OUT THERE DOING IDENTITY THEFT AND ACCOUNT NOW WONT HELP THEIR CUSTOMERS. IM GONNA BE FILING A LAW SUITE PERIOD. NOT ONLY FOR THE FALSE INFORMATION AND THEM GIVING MY DEBIT CARD NUMBER OUT, BUT FOR FALSE ADVERTISEMENT.
Complaint: ***
I am rejecting this response because:
Sincerely
. *** can request details and or documentation that AccountNow used in determining the outcome of the investigation by writing us at AccountNow Customer Care, ***
AccountNow apologizes for any inconvenience . *** has experienced. Should . *** have any additional questions or concerns, he may contact AccountNow directly at .
Complaint: I am rejecting this response because: I want my money back . expect a visit from me. This is insane. I will be sending local law enforcement to your office door. im pressing charges for fraud and theft.
Sincerely