Ace Electric

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerTo further look into Mr [redacted] concerns, we are reached out to our retail location managementA credit of $was applied to Mr [redacted] Ashley account and $was refunded towards the delivery fee, as well as an addition $for the inconveniences brought on by this situationMr [redacted] still also has the opportunity to use his gift cards on anything that is available to order through our retail locationWe apologize for these inconveniences and hope the above solution is satisfactory in resolving Mr [redacted] concernsPlease feel free to reach out to our Customer Care Department at 800-477-or retail location at 404-239-with any questions or concernRegards,Ashley Furniture Industries, Inc.Corporate OfficeAW

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding Judy P [redacted] ’s situation We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of MsP [redacted] ’s claim we have contacted the retail storeThey have left a message for her to contact them back to discuss the refund to be processedWe invite MsP [redacted] to contact the retail store for assistance Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for the update regarding Ann [redacted] situationAfter further review of Mrs [redacted] complaint, we again reached out to our upper management team to review the photosOur furniture has a one year manufacturing warranty and there is also an option to purchase an accidental damages protection plan Again, we have not offered compensation or have any knowledge regarding a waiverAt this time, the sofa is ½ years old and would no longer be covered under our year manufacturing warranty Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Good Morning, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter reviewing Mrs [redacted] information I do see that the delivery team was out to her home on 4/20/All should be settled at this point nowRegards, Ashley Furniture Industries, IncCorporate Office LB

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I spoke to [redacted] Manager at the ashley store, She said I would be credited $I am waiting for it to show on my credit card statement, because I have been told it has been put through before and I never received creditAs soon as credit is reflected, I will close case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] we areOw at visits from Ashley Curniture and the bed issue is still not resolvedThe installers they are sending to my home ZERO respect for me or my personal propertyWhen purchasing the bed we were told weEnded to buy an expensive surge protector for the frame to stay in warranty installers unplugged it from the wall and my other items plugged into wall, then plugged frame directly into the wall outletWhen done assembling the frames bed was not placed back on the frame and my furniture that they moved was not returned to its placeThe manager Henry at the store won't return my phone callsThe number that the store gave me for the corporate office is disconnectedI am just an utter disbelief at the lack of customer care or concern at this pointI am a paying customer that spent almost $on merchandise that is faulty and Ashley furniture does not care Regards, [redacted] ***

Thank you for the update regarding [redacted] ***’s situation After further review of Mrs***’s complaint, we have reached out to our management team with our online sales departmentMrs [redacted] received an email at the time of purchase that does state which items would be home delivered and what items would be delivered via UPSSet up on the UPS order was completed by our technician/delivery team on February 28th as a courtesy service onlyWe have authorized a replacement of the Alexee dining room tableDelivery is scheduled for Sunday, March 18thWe have also compensated Mrs [redacted] $ Regards, Ashley Furniture Industries, IncCorporate Office AK

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situation We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Please accept our sincere apologies for any dissatisfaction that has been causedAccording to our records, the Large Rug was purchased on 11/27/for $+ tax = $The sales receipt signed at the time of purchase includes the terms and conditions which state the following return policy, “AFHS reserves the right to refuse returns/exchanges where (i) the merchandise is not damaged/defective or (ii) the merchandise shows evidence of customer misuse or abuseNo returns or refunds on Closeouts, Accessories, Sales, Mattresses, or Foundations.” Our records indicate that you signed agreeing that you have read and understood these terms and conditionsWe have attached a copy of the signed terms and conditions As we do not offer returns, exchanges, or refunds on rugs or non-defective product, we attempted to accommodate you by offering to accept the rug back as return for in-store credit towards any other item in the storeWe value you as our customer and went above our policy to attempt to come to an agreeable resolutionIn addition, the rug has been in the home for months at this timeWe would not be able to offer a refund but are more than willing to extend our offer for in-store credit, if the rug is still in new conditionPlease contact our store at ###-###-#### if you would like us to proceed with this offer Thank you for your understanding.”Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for contacting Ashley Furniture Industries, Inc We appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms [redacted] ’s claim, we have reached out to the retail storeWe have been advised that Ms [redacted] has been refunded what she paid for her dresser, and the delivery feeThe store manager has been in contact with Ms [redacted] , and is working on some kind of compensation with herHe stated that he will be in reaching out to her on Monday March 20th Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerOur retail location has been in contact with Ms [redacted] regarding the back ordered items Our records indicate that the items should delivery by 11/ In the event the items do not deliver by 11/11, our retail location has agreed to refund the items to Ms [redacted] They have also sent her a $Gift Card for the inconveniencesRegards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Our retail location has been trying to reach Ms [redacted] in regards to her mattress situation Our retail location is willing to allow Ms [redacted] a reselection of her mattress We invite Ms [redacted] to contact her retail location to start the process Regards, Ashley Furniture Industries, IncCorporate Office AB

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] - [redacted]

After review of Mr [redacted] claim, we have reached out to management at our retail store location againThey have advised that they will be processing an exchange of the armless reclinerOnce this has been processed the store will be contacting Mr [redacted] back to schedule a delivery date Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding [redacted] situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerAfter further review of Jeffery’s situation, we have found that Rita had contacted our customer service department on 3/27/ She had reported that the material was sewn wrong and sent in a picture of the issue Our policy/procedure for damage items once they are delivered and signed for is we would order parts and/or send a service technician for repair first We do not automatically replace the item The day Rita had called our customer service to report the issue, she was advised we would be ordering the part and to call for the service tech once she received the part On 4/3/customer had called in to schedule the service tech because they had received the part Currently the service tech is scheduled for 4/6/ Regards, Ashley Furniture Industries, IncCorporate Office KC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I don't feel comfortable closing the case until I see the refund- I know when I was in contact with the store they were not helpful at all Can you send me proof that my account was credited? That would be greatly appreciated Then I will know my account will be credited Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As the picture shows the metal is bentIt is defective I was told before I purchased the sleeper sofa it was steel made for two people to sleep nThey are trying to deflect that they were wrong and tried to not honor the terms of their warrantyThe frame is defective even the protection plan representative said so [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The statements provided by the store are entirely untrueThey made no attempt to pick up the furniture on separate occasionsThe phone calls they are speaking of WERE returned per phone recordsMy husband and I both work full time and are unable to answer the phone at 10AM, but the calls were returned within a few hours at mostWe had to contact the warehouse and the store to do their job for themWe were NEVER verbally abusive and I take extreme offense to that statementI am disgusted by the way they do "business"The home to which they said they went to was an address we have not resided at for years and was updated in the store on the date of the purchaseThe refund was processed on 8/17/as I have the paperwork to prove itThe furniture was picked up today because I personally spoke with the warehouse and the store to coordinate, not the other way around [redacted] and [redacted] never upheld their word regarding how they were going to rectify the situationI will be sure to spread the word to not purchase from such a horrible company with no customer service, but from the comments it doesn't look like I am the only one who feels this way Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Unfortunately it is not resolved and several things are still in play to hopefully get furniture repairedWe have been sent several forms again to fill out with our complaint and requests so we will see if anything happens with thisThank you for looking into this for usHopefully just having a consumer complaint for others to see prior to their purchase will let them know of the companies advertisements Regards, [redacted]

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding Brian [redacted] ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After reviewing Mr [redacted] ’s concerns, we reached out to our retail location and discussed these concerns with managementPer the Store Manager, Karen, the order for the metal lamp was cancelled and a refund request was submittedKaren also advise that they were able to reach out to Mr [redacted] and inform him about the cancellation and refund We apologize for the inconveniences Mr [redacted] has experiencedPlease feel free to reach out to our Customer Care Department at ###-###-#### or our retail location at ###-###-#### with any additional questions or concerns Regards, Ashley Furniture Industries, IncCorporate Office **