Adore Me, Inc.

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Monday, June ***,
Dear RevDex.com,
This is in reply to
the complaint ID ***
Thank you so much for contacting us
I looked into the
customer’s case, and see that they have since reached us and been refunded for
their order, *** ($14.00), as well as unsubscribed on 5/**/
SHIPPING, RETURNS AND EXCHANGES
Free shipping, free exchanges and easy return to and
from addresses within the U.S of any merchandise ordered through the Site or in
connection with your membership are subject to the Adore Me Shipping, Return and
Exchange Policies. Customers
with addresses outside of the U.S and are welcome to purchase alternative
shipping methods at their expense that allows tracking or insurance on the package. Please
note that Adore Me does is not responsible for packages sent without
tracking information. There is no exchange possible on any merchandise
given away for free during a promotional operation. All products returned
for a refund are subject to a $restocking fee per set, to be deducted from
the amount refunded to the card used for purchaseReturns for a credit will
not be charged the $restocking fee per set
Replacement
of products and credits to your account for shipped merchandises claimed as not
received are subject to our investigation, which may include postal-service
notificationWe will adjust your account at our discretionRepeated claims of
undelivered merchandise may result in the cancellation your membership
Best regards,
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I LOVE everything I have ordered so far from Adore Me! I also love that the shipping is so fast! ??????

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in reply to complaint #***.In regards to the membership, we would like to explain how it worksCustomers who select the VIP Membership option during checkout are sent a membership confirmationemail and reminder emails before the *** reminding them to either skip the month or make a purchaseVIP members who do not shop or skip the *** day of each month (11:59:p.mEST), will be charged $39.95 and will receive the same amount in store creditMembers may redeem this credit on AdoreMe.com at any timeVIP members who do skip the month (before the *** day 11:59:p.m. EST) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate store creditsCredits expire months after the chargeEmails regardingmembership sent to the customer in question can be seen attached in image# 1.Upon further investigation, we can confirm that the customer was unsubscribed from the membership on November *** (see attached image #2) and November’s store credit of $was refunded to the customer’s bank account.Moreover, the customer contacted our Claims Department and was refunded $on November *** (see attached image #3)The customer has a remaining store credit of $that they are able to use towards a new purchaseThe customer needs to make sure to select the Pay As You Go Option during checkout when offered the two ways topay, should they decide going forward that they wish to make a purchase.If there are further comments questions or concerns, please let us know. Best regards, *** ***
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Adore me is by far the best app I've ever purchased an item from ! Customer service is always fast to response , and getting everything done rightness

I never actually got my last orderI'm still waiting on itI think it was mistakenly shipped to my old addressOtherwise, I love what I have receivedIt beats Victoria's Secret by a long shot

Very happy with what I have got it feels good and makes you look great

My wife loves the sets I buy herShe likes the fits and the feelWhen she is happy I am happyThe prices are greatI had an incident where I did not receive an order an they shipped me another one with no problem

I love adore me, the only thing I would change would to be if I need to return something I shouldn't have to return the entire order just what I need exchanged

Beautiful products shipped directly to your door

I adore the brasIt's difficult to find the less common sizes in pretty patterns and colorsHowever the panties are awfulI literally throw them straight into the trash upon receipt

Some how I was put on the VIP list for this site after taking advantage of the buy your first set for $promotionI did not know I was on this list till I noticed a monthly charge was being taken out of my accountI contacted the company to be taken off the VIP list and they talked me into staying as long as they only did the charge once every monthsI was OK with the sense I like to buy my wife new sets for holidays and her birthdayPlus the VIP allows you to get a free set after you buy sets
I ordered more sets for my wife's birthday a couple of weeks ago and I took advantage of there sale they had going on at the timeAfter purchasing these two sets I checked on my account to make sure I got credit towards my free setWith Christmas coming up I would of been planning on buying another set and in return get a free one as well
I noticed I did not get credit for the sets I boughtI contacted the company and they told me you only get credit if you buy sets at full priceI feel this is total garbage and something they put in the small printI blame myself for not reading EVER little line they haveI will be canceling my VIP account and not buying from them any more
Don't get me wrongThe wife likes the sets they have but because of the whole buy get one free issue we will go back to shopping at VS
Thanks

I absolutely love my setsThe fit is perfectAdore Me have given me sex appeal

Amazing fit for all products that includes lingerie, bras and underwear true to sizeDelivery is on time never too long of waitSatisfied with all of the products from here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I fully understand how to readI tried to cancel as I said in my original statementThese people have a very sy business plan that screws their customersI tried to cancel multiple times and tried to get a refund multiple times before the day limitI was assured that it was taken care of multiple times and they didn't do anythingRead my complaintThey are thieves that is all there is to it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

I AM FRANKLY AMAZED that this business is not Revdex.com accredited....I have had over the last months a positive experience.....no trouble with quick fulfillment of orders or any problem financially satisfied with generally all merchandise

DO NOT EVER ORDER FROM HERE, THEY ARE A RIP OFF AND COMPLETE SCAMI MADE A PURCHASE IN MARCH OF THIS YEAR I DIDNT AGREE TO ANY TERMS SIGN ANYTHING FOR A MEMBERSHIP AND I WAS AUTOMATICALLY ENROLLED INTO VIP, WHICH TOOK DOLLARS OUT OF MY ACCT MONTHLY WITHOUT MY KNOWLEDGE, WHEN I REALIZED IT, IT LET ME REFUND ONE ONTH BUT THE OTHER MONTHS WOUDLNT LET ME PROCESS A REFUNDASSUMING I COULDNT GET MY MONEY BACK I MADE A PURCHASE THAT I THOUGHT WAS THROUGH MY STORE CREDIT OF SOMETHING ODD DOLLARSWELL TO MY DISAPOINTMENT THEY RAN MY CARD AGAINPUTTING ME INTO THE NEGATIVESI CALLED CUSTOMER SERVICE WHICH WAS VERY RUDE BTWFINALLY AFTER HOURS OF CONVERSATIONS THEY SAID THEY WOULD REFUND MY MONEY BUT AS FAR AS THE ORDER PLACED I HAD TO RECIEVE THE ITEM AND SEND IT BACK , FOR A REFUNDWELL I NEVER RECEIEVED MY ITEM BECUASE THEY LEFT IT IN FRONT OF MY DOOR AND I LIVE IN A COMPLEX ORRRRR THEY NEVER SENT IT EITHER ORI CALLED IN AND THEY WERE AGAIN VERY RUDE AND TOLD ME THEY CANNOT REFUND MY MONEY BECUASE THEY NEED PRODUCT SO THEY WOULD GIVE ME A CODE TO GET ANOTHER ITEM, WHICH IS DUMB BECAUSE I WAS JUST GOING TO SEND IT BACK IN ANYWAY FOR A REFUNDSHE WAS REALLY REALLY RUDE WHEN I TOLD HER THAT DIDNT MAKE ANY SNESE BECAUSE SHE SAID THEY NEED A PRODUCT TO REFUND IT BUT YET THEY WERE SENDING OUT ANOTHER PRODUCT,I ASKED FOR A MANAGER SHE TOLD ME SHE WAS THE SUPERVISOR I TOLD HER AGAIN I ASKED FOR MANAGER SHE SAID ONE WASNT AVAILABLEIVE ORDERED FROM MANY SITE INCLUDING GOJANETHEY HAVE AMAXING CUSTOMER SERVICE AND PRODUCTS IF THERE ARE ISSUES THEY ACCOMADATE IMMEDIATLEYTHIS IS THE WORSE SUTOMER SERVICE IVE EVER RECIEVED

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Thursday, May ** 2016This is in reply to the complaint ID #***First, we would like
to apologize to the customer for any inconvenience caused.In regards to the membership, it is only one of two option offered to customers upon checkout with their first orderCustomers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchaseVIP members who do not shop or skip by the 6th day of each month (11:59:p.mEST), are charged $and receive the same amount in store creditMembers may redeem this credit on AdoreMe.com at any timeVIP members who do skip the month (before the *** 11:59:p.mEST) may change their minds and are free to shop any item in their showroom throughout the month.Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.That being said, we see that the customer was able to refund $via our online helpdesk (see below) and we now confirm that the customer has been unsubscribed from the membership (see below)When unsubscribing, it is stated that all unused credits will be forfeitedCustomer did have to select “I agree” to processes the un-subscriptionHowever, we see that the $Store Credit that was forfeited was refunded via our Claims Department on May ** (see attached image 1)If there are further comments, questions or concerns, please let us know.Best regards,Sandra N*** * *** ** *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not been unsubscribedWhen I called they refused to unsubscribe me until days past my order dateI had to cancel my debit card for this issueAnd there was not an option to pay as you go.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Adore.Me is amazing at any exchanges you need and they make a great product

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*** *** ** *** Monday, December ***,
2014 This is in reply to complaint # ***.In regards to the membership, we would like to explain how it worksCustomers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchaseVIP members who do not shop or skip the *** day of each month (11:59:p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any timeVIP members who do skip the month (before the *** day 11:59:p.m. EST) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate store creditsCredits expire months after the chargeEmails regarding membership sent to the customer in question can be seen attached in image #Unfortunately, it appears that the customer did not open these emails.As mentioned in our terms and conditions: ***, credits resulting from the monthly charge on the *** are only eligible for a direct refund up to days past the date of the charge.In order to be eligible for a refund of store credit charged beyond days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our day limit to request a refund. All requests sent to the Claims department must be typed and mailed or emailed to:Adore Me: Claims*** *** ***
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***We will analyze the case and provide an answer by email within business days .Moreover, the customer is free to unsubscribe from the membership by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative.If there are further questions or concerns, please let us know. Best regards,*** ***
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