Adore Me, Inc.

Awesome service and products and customer supportwebsite is very user friendly

AdoreMe, Inc">***
The Revdex.com, New York
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Wednesday, February **,
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Thank
you so much for contacting us
We
are not trying by any means to force customers in a subscription program
I
have attached a screen shot of the shopping cart with the two payment
options, as seen in image 1. Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchaseCustomers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time
Moreover, I
looked into the customer’s case, and it appears that they have reached us and were
unsubscribed as of 2013-**-**and
also received a full refund of the $
store credit from our Claims Department, on 2014-**-**, as
it can be seen in image (attached)
I will be more than happy to provide any further
information, if necessary
Best regards,
***
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Always get what I pay for

Have purchased several bras and panties for my wifeSizing is accurate and produce is excellentHas become my place to buy for my wife

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This is in reply to the
complaint ID ***.Unfortunately, there appears to have been a misunderstanding.Upon checking the information in the customer’s account, we see that that the customer has been unsubscribed from the membership on January ***, and received refunds for months’ worth of charges: January and December (see attached image #1), as we have a 30-day no questions asked refund policy for unwanted store credit.The customer had a remaining store credit of $that they intended to use towards order # *** on January *** However, it appears that the amount was unintentionally charged to the customer’s credit card We have refunded this amount to the customer’s bank account on January *** (see attached image #2).At the moment, the remaining credit of $is restored (see attached image #3)In order to be eligible for a refund of store credit charged beyond days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our day limit to request a refund All requests sent to the Claims department must be typed and mailed OR emailed to:*** *** ***
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Dear Revdex.com,
This is in reply to the complaint ID ***
Thank you so much for contacting us
I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 4/**/as well as
refunded $for the month of April.
We are not trying by any means to force customers in a subscription program.
I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip the month in April
and was refunded for April as well as unsubscribed
Best regards,
*** ***
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I LOVE THIS SITEI BUY A NEW SET AT LEAST ONCE A MONTHI EVEN GOT MY SISTER-IN-LAW, BEST FRIEND, AND AUNT SIGN UPLOVE LOVE LOVE

Love adore me! Gorgeous, affordable lingerie in every sizeI've shopped at other places for lingerie but the quality couldn't compare to adore me!

My wife absolutely loves these, she has never really found anything that fits well or is very comfortable but these she is in love with and will be a life time buyer

my wife loves the things I buy for her from adore me

Love this company and love their productI have not received any item I didn't love

I love adore me that have the best sets for lager size's all the things I have order get hear in no time and fit just right

When I signed up for adore me I thought it was buy five items and get one freeCome to find out that I have purchased several items and it is only giving me ctedit for twoI love the items , but I feel it's unfair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My main complaint was the confusion of the sale and they finally explained the reason why it didn't work (wrong color of sale item) but did not explain the poor marking and advertising that had me on a wild goose chase on their websiteThey didn't even acknowledge my request to change the items in order to take advantage of that sale
All things I put in my cart were in fact from the link they provided and there was no indication that changing the color of those items would make it not part of that saleEven when those final things were in my cart they were clearly still marked as sale items (Final Sale etc..) (I have attached pictures to prove it)These items had no disclaimer saying that they weren't part of that particular saleUsually just changing the color on an item (which is part of the selection process before putting it in the cart) does not change the sale that it's a part ofI saw no disclaimers on the sale's ad that said "Only select colors/styles" etcI know because I looked for the small print saying something like that
If I had seen somewhere that I had picked the wrong items, I would have changed them to items that were in the saleI tried changing my items around too but there was no clear indication of what the problem was so I was unable to figure it outSince they did not make this clear and customer service didn't get back to me in time, I missed out on this sale
I wasted a lot of time trying to make sure I had the right items and trying to resolve the issue on my own and all they can do is respond and tell me I had the wrong items? Sorry, but that doesn't explain the poor marking/advertising/informationI want to be able to change my items to correct sale items and still be able to use the sale but they never acknowledged that request
Sincerely,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
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I have had a consistently positive experience with this companyThe rewards program is simple and easy to earn with, customer service is always courteous and helpful, and the product quality is good - great for the pricing

I have made two purchases from this businessEach time I have wanted to exchange some of the itemsBoth times they would not allow me toThey are rather deceiving about there return policyWhen I made the second purchase there was no posted information about the items being " final sale".So when I contacted them they declined to do the exchangeThis business is no ***There customer service is poor at bestIn the end, if it seems to be to good to be trueWith Adore me it is

Great items, great prices and sales
Awesome fast shipping

Excellent, Excellent, Excellent

All my experiences with Adore Me have been greatAll the bras, underwear, lounge wear that I have purchased have seemed to be made with really good material and sewed wonderfullyThey have all washed really well alsoI have only had one fit issue and I believe it is more to do with my body shape not fitting well to the styleI have had to make a return which the operator helped me through patiently and I had no issues returning and receiving a new itemI highly recommend Adore Me to anyone who hates to shop for bras and who don't like paying insane prices for basic products

Hello,
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In the attachment you can find our response to the complaint ID ***
Please let us know if there is anything else you might needBest regards, Sandra N***AdoreMe, Inc*** * *** *** *** ***
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