Adore Me, Inc.

My wife absolutely loves these, she has never really found anything that fits well or is very comfortable but these she is in love with and will be a life time buyer

Dear Revdex.com,
This is in reply to the complaint ID ***
Thank you so much for contacting us
I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 4/**/as well as
refunded $for the month of April.
We are not trying by any means to force customers in a subscription program.
I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip the month in April
and was refunded for April as well as unsubscribed
Best regards,
*** ***
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I love adore me that have the best sets for lager size's all the things I have order get hear in no time and fit just right

my wife loves the things I buy for her from adore me

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*** *** ** *** Monday, December ***,
2014 This is in reply to complaint # ***.In regards to the membership, we would like to explain how it worksCustomers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchaseVIP members who do not shop or skip the *** day of each month (11:59:p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any timeVIP members who do skip the month (before the *** day 11:59:p.m. EST) may change their minds and are free to shop any item in their showroom throughout the monthPlease note this is an automatic billing, and members who do not participate in the active membership may accumulate store creditsCredits expire months after the chargeEmails regarding membership sent to the customer in question can be seen attached in image #Unfortunately, it appears that the customer did not open these emails.As mentioned in our terms and conditions: ***, credits resulting from the monthly charge on the *** are only eligible for a direct refund up to days past the date of the charge.In order to be eligible for a refund of store credit charged beyond days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our day limit to request a refund. All requests sent to the Claims department must be typed and mailed or emailed to:Adore Me: Claims*** *** ***
*** *** *** *** *** ** OR
***We will analyze the case and provide an answer by email within business days .Moreover, the customer is free to unsubscribe from the membership by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative.If there are further questions or concerns, please let us know. Best regards,*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not been unsubscribedWhen I called they refused to unsubscribe me until days past my order dateI had to cancel my debit card for this issueAnd there was not an option to pay as you go.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Adore.Me is amazing at any exchanges you need and they make a great product

Awesome service and products and customer supportwebsite is very user friendly

Love adore me! Gorgeous, affordable lingerie in every sizeI've shopped at other places for lingerie but the quality couldn't compare to adore me!

When I signed up for adore me I thought it was buy five items and get one freeCome to find out that I have purchased several items and it is only giving me ctedit for twoI love the items , but I feel it's unfair

Have purchased several bras and panties for my wifeSizing is accurate and produce is excellentHas become my place to buy for my wife

Love this company and love their productI have not received any item I didn't love

DO NOT EVER ORDER FROM HERE, THEY ARE A RIP OFF AND COMPLETE SCAMI MADE A PURCHASE IN MARCH OF THIS YEAR I DIDNT AGREE TO ANY TERMS SIGN ANYTHING FOR A MEMBERSHIP AND I WAS AUTOMATICALLY ENROLLED INTO VIP, WHICH TOOK DOLLARS OUT OF MY ACCT MONTHLY WITHOUT MY KNOWLEDGE, WHEN I REALIZED IT, IT LET ME REFUND ONE ONTH BUT THE OTHER MONTHS WOUDLNT LET ME PROCESS A REFUNDASSUMING I COULDNT GET MY MONEY BACK I MADE A PURCHASE THAT I THOUGHT WAS THROUGH MY STORE CREDIT OF SOMETHING ODD DOLLARSWELL TO MY DISAPOINTMENT THEY RAN MY CARD AGAINPUTTING ME INTO THE NEGATIVESI CALLED CUSTOMER SERVICE WHICH WAS VERY RUDE BTWFINALLY AFTER HOURS OF CONVERSATIONS THEY SAID THEY WOULD REFUND MY MONEY BUT AS FAR AS THE ORDER PLACED I HAD TO RECIEVE THE ITEM AND SEND IT BACK , FOR A REFUNDWELL I NEVER RECEIEVED MY ITEM BECUASE THEY LEFT IT IN FRONT OF MY DOOR AND I LIVE IN A COMPLEX ORRRRR THEY NEVER SENT IT EITHER ORI CALLED IN AND THEY WERE AGAIN VERY RUDE AND TOLD ME THEY CANNOT REFUND MY MONEY BECUASE THEY NEED PRODUCT SO THEY WOULD GIVE ME A CODE TO GET ANOTHER ITEM, WHICH IS DUMB BECAUSE I WAS JUST GOING TO SEND IT BACK IN ANYWAY FOR A REFUNDSHE WAS REALLY REALLY RUDE WHEN I TOLD HER THAT DIDNT MAKE ANY SNESE BECAUSE SHE SAID THEY NEED A PRODUCT TO REFUND IT BUT YET THEY WERE SENDING OUT ANOTHER PRODUCT,I ASKED FOR A MANAGER SHE TOLD ME SHE WAS THE SUPERVISOR I TOLD HER AGAIN I ASKED FOR MANAGER SHE SAID ONE WASNT AVAILABLEIVE ORDERED FROM MANY SITE INCLUDING GOJANETHEY HAVE AMAXING CUSTOMER SERVICE AND PRODUCTS IF THERE ARE ISSUES THEY ACCOMADATE IMMEDIATLEYTHIS IS THE WORSE SUTOMER SERVICE IVE EVER RECIEVED

I love Adore Me! It has beautiful lingerie and pajamas that are cute and comfortableIt's also better quality and cheaper priced than *** ***Highly recommended!

I have had a consistently positive experience with this companyThe rewards program is simple and easy to earn with, customer service is always courteous and helpful, and the product quality is good - great for the pricing

I really like the selection but do not like that you have been out of the most popular colors that I am interested in for my girlfriends size for a few months now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My main complaint was the confusion of the sale and they finally explained the reason why it didn't work (wrong color of sale item) but did not explain the poor marking and advertising that had me on a wild goose chase on their websiteThey didn't even acknowledge my request to change the items in order to take advantage of that sale
All things I put in my cart were in fact from the link they provided and there was no indication that changing the color of those items would make it not part of that saleEven when those final things were in my cart they were clearly still marked as sale items (Final Sale etc..) (I have attached pictures to prove it)These items had no disclaimer saying that they weren't part of that particular saleUsually just changing the color on an item (which is part of the selection process before putting it in the cart) does not change the sale that it's a part ofI saw no disclaimers on the sale's ad that said "Only select colors/styles" etcI know because I looked for the small print saying something like that
If I had seen somewhere that I had picked the wrong items, I would have changed them to items that were in the saleI tried changing my items around too but there was no clear indication of what the problem was so I was unable to figure it outSince they did not make this clear and customer service didn't get back to me in time, I missed out on this sale
I wasted a lot of time trying to make sure I had the right items and trying to resolve the issue on my own and all they can do is respond and tell me I had the wrong items? Sorry, but that doesn't explain the poor marking/advertising/informationI want to be able to change my items to correct sale items and still be able to use the sale but they never acknowledged that request
Sincerely,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
***

Everything fit perfect on herShe loves themWe will be ordering more soon

This is a great company that makes ordering easy A few things I would wish for are:
Better quality - items tend to fray after awhile
More selection- same style just different colors
Special offers are emailed almost immediately after you place order and company will not honor
Those are my wishes I have been a member for awhile now and will continue to be

I really like Adore Me panties for the design choices and the quality of the material that is used As a male, who wears only women's panties, my only issue is how fragile the construction of some designs can be More support for the male anatomy would make this quality product even better While I know I'm not your target market, I think appealing to males, straight like me or otherwise, would be in your best interest business wise Even this request for a review was addressed specifically to females Other then that, I'm very happy with this product and your customer service people, who were very responsive to my questions