Adore Me, Inc.

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Monday, May***,
Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
AS PREVIOUSLY STATED
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 4/**/as well as refunded $for the month of April
The customer did not skip the month in January
2014, February 2014, March 2014, April and was refunded for April as
well as unsubscribed
To request a credit refund, please contact our
customer service departmentAll refunds are subject to our Refund Policy
Please note: Credits resulting from the monthly charge on the 6th are only
eligible for a refund up to days past the date of the chargeIn order to be
eligible for a refund of store credit beyond days, you must write a letter
to our claims department explaining the case and why you were not able to call
within our day limit to request a refundPlease include your email address
in the letterAll requests sent to the claims department must be typed and
mailed to:
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We will analyze your case and provide an answer
by email within business days (from the postmarked date) if you are from the
U.S. or month (from the postmarked
date) if you are from Canada or another country
Best regards,
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"">Dear ***,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 2/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1:Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchaseCustomers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2:
The customer did not skip or make a purchase in August
and was charged on 11/**/2013, 12/**/2013, 1/**/2014, but contacted us on 2/**/and was
unsubscribed as well as refunded for the month of February
Please
note that all preferred recurring members that neither select a lingerie set
nor skip the month by clicking the Skip the Month button before the ***day of
the month (11:59:p.mEST), will be charged the monthly dues and will
receive a store creditAll store credits can be redeemed within months of
receiving the creditPreferred recurring members that do skip the month
(before the **day 11:59:p.m. EST) may change their minds and purchase
any available item in their showroomsIf you receive an unwanted selection, or
if the selection is not completely to your liking, you may return it at our
expense and we will credit your accountSimply use the return shipping label
our client services department emailed to you and drop it off at the shipping
provider locationPlease be sure to include your packing slip when returning
any productYou will receive a full credit to your account, which may be used
in accordance with our Credit PolicyTo request a refund, please contact
our Client ServicesAll refunds are subject to our
Refund PolicyPlease note: Credits resulting from the monthly charge on the ** are only eligible for a refund up to days past the date of the charge
In order to be eligible for a refund of store credit charged beyond days,
you must write a letter to our claims department explaining the case and why
you were not able to call within our day limit to request a refundPlease
include your email address in the letterAll requests sent to the claims
department must be typed and mailed to:
Adore Me : Claims
***
We will analyze your
case and provide an answer by email within business days (from the moment
you mailed out the letter) if you are from the US or month (from the
moment you mailed the letter) if you are from Canada or other states.
Best regards,
***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all, I did request my refund within the day window; my request was not granted I have also filed a claim with the claims department and it has been WELL past days; I have as yet heard NOTHING from them at allI filed a complaint with my credit card since I was not getting anywhere with the company I gave them MANY chances and QUITE A BIT of time to resolve the issue before taking it to the credit card company
In regards to the response that my credit is 'frozen' because of the complaint to the credit cardwhat does that even mean? I understand I can't use the credit; I do not WANT to use the credit I want it refunded Can you not refund the money because I told the credit card company you charged without my consent? That is ludicrous How can we resolve the issue so that my money can be refunded as soon as possible This company is the WORST I have ever dealt with in regards to customer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

I have been an Adore Me customer for several yearsI love the product selection, and everything I have gotten has been high quality, particularly in the last yearsI like that I can easily skip each month, and even if I forget, I can request a refundI believe this company does all it can to satisfy its customersFree shipping each way is a huge plus, and a day return policy on lingerie is amazing!

I ordered item from this company in AprilIt was advertised that your first purchase was only $The item was good quality and nicely packagedFollowing my purchase, without my consent or knowledge this company began to charge me a reoccurring charge of $per monthI did not notice the charge on my credit card until DecemberI asked to have the charges stopped through my credit card company, but they keep coming
This business seems very dishonest in their practiceAs soon as they get your credit card information, they will begin charging you without permission and it is very difficult to get the charges removed
I would never recommend this company to anyone based on there dishonest billing practices

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Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
As previously stated:
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 12/*/as well as refunded $for the month of December
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image provided previously)
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image provided previously)
The customer did not skip or make a purchase in August
and was charged on 9/**/20143, 11/*/2013, 11/*/2014, 12/*/but did not
contact us until 12/*/
This customer MUST participate in the action below to receive any remaining store credit:
To request a credit refund, please contact our
customer service departmentAll refunds are subject to our Refund Policy
Please note: Credits resulting from the monthly charge on the *** are only
eligible for a refund up to days past the date of the chargeIn order to be
eligible for a refund of store credit beyond days, you must write a letter
to our claims department explaining the case and why you were not able to call
within our day limit to request a refundPlease include your email address
in the letterAll requests sent to the claims department must be typed and
mailed to:
*** *** ***
*** *** ***
*** *** *** *** *** **
We will analyze your case and provide an answer
by email within business days (from the postmarked date) if you are from the
U.S. or month (from the postmarked
date) if you are from Canada or another country
Store credit refunds are at the sole discretion
of Adore Me.comOrders placed using Groupon, will not be partially refunded
for sets not receivedThe only way to receive a refund for orders placed with
a Groupon, is to return the entire order
Best regards,
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All the merchandise I have purchased is true to sizeAn amazing we site with endless rewardsSo glad I found themI tell everyone I know about adore meExcellent product excellent service

I have loved every purchase! Fresh colours, comfortable fit, so many styles to choose fromI've purchased bras and sleep setsI "adore" Adore Me ??

I honestly think that people complaining that this is a scam just didn't bother to read what they were signing up for and are blaming a decent, legitimate company for their own mistake
I first came across AdoreMe in early as part of my lifelong search for an underwire bra that's actually comfortableImpressed by the beautiful bra sets and great on-site product reviews, I added a set to my cartThen I noticed the VIP or 1-time-only options (very clear, you can't miss it)So I read on-site about the VIP process and then searched out reviews online, and sad to say, I was put off by the overwhelmingly bad reviews, including those on here along with, at that time, an F rating
For months I had an inner debate with myselfI was afraid to sign up for the VIP program because of all the claims of this company being a scam, but I really wanted to try one of their bras, but I didn't want to pay $for something I wasn't sure I would like when I could get it for $by signing up for VIP, but I was afraid to sign up for fear of my card being charged undulyAnd round and round I wentFinally in November I decided to just go for it and my only regret is that I didn't sign up sooner
[1] The option to opt out of VIP is, as I said, quite obvious during the check-out process
[2] The bras are beautiful, well constructed and so comfortable
[3] Shipping is promptI've received all my orders within to calendar days after ordering
[4] The return/exchange process is a breeze, just put the item back in the box, tape on the pre-paid return label and take to the post office
[5] The one time I contacted customer service I received a prompt replyI just had a question as to whether using my code for a free bra, after buying 5, counted as my shop-or-skipIt doesn't
[6] You get emails on the 1st of every month reminding you to shop or skipYou will also see reminders if you follow their social mediaThere's really no excuse for forgetting, unless you're someone who is not online often, in which case that's something you need to take into account before signing up for VIP
[7] I can't speak to how hard it is to unsubscribe or to get a refund for the monthly charge for failing to shop or skip, because I haven't had to do that yet
My only complaint would be that sometimes the sizing is inconsistentI have one style in a *** that feels bigger in the band than my usual ***And another style, the cups ran so small that I had to go up cup sizesBut luckily the exchange process is so easy and you can just keep exchanging until you find the right fit
months later, I have insanely comfortable and gorgeous bra sets (after exchanging 5), nightshirt, and I couldn't be happier with my experience with this company

My experiences with Adore Me have been great so farNo issues with billing and delivery as promisedI couldn't be happier!

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I have had contact with Adoreme.com and they resolved my billing issue. complaint ID: ***
Thank you for your time
Sincerely,
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I purchased Adore Me garments for my wife because we have a hard time finding her size in the retail storesWe both look forward to the packages when they arrive.She loves the variety of the bras and undergarments.She loves the way they fit and feel very soft and pretty.Your line of ladies undergarments are outstanding, And it is very difficult to find matching sets in retail .She loves to mix and match so I will continue to order as long as you are in business.Thanks so very much for making my wife feel sexy and comfortable

I've always had a positive experience with Adore Me, even when I had to return product for exchangeThey have lovely products at fair prices

Buyer beware! This online retailer *** offers lingerie at seemingly reduced costs by being a VIP member What they don't make clear is that you must place orders for lingerie EVERY MONTH or you are charged $ They store your cc information and don't allow you to delete it To refute a charge and receive credit they make you jump through extensive hoops requiring you wait for refund to post then log back in and remove your VIP membership Its never made entirely clear if unsubscribing means you won't be charged again Whole experience has been terrible and I believe the advertising is misleading consumers about what it means to be a member Caution to all those considering ordering from this online retailer, you may be signing your life away and not know it!

Very soft, beautiful thingsFast shipping, amazing sales
Love, my many, corsets!
Very sexy!

They have yet to disappointI particularly love that when you purchase swimwear, you can get whatever size top and bottom you needI need a small top and a medium bottom, most websites won't let you customize your sizeThis one does!

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Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 5/*/This customer was also refunded for their May store credit
($39.95)
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Best regards,
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My order hasn't been processed since 11/**/and nothing has yet been delivered and I received and email asking how was my deliveryI have tried to communicate with Adore Me via email and by phone and yet I have no answers as to why my order hasn't shipped if the money has been taken outVery upset customer!!

I love Adore Me!! Their products are amazing and the customer service is fantastic! I recommend them all over the place!

This company is terrible I ordered bathing suits from there and they were sold in sets (so you had to buy the bottoms with the top) as one price I did not like the bathing suit so I returned it On the site it say each return is subject to a $restocking fee, but they charge you TWO restocking fees even though the bathing suit was sold as one piece! They are stealing your money I've called numerous times and it says there is a wait so I wait and the phone eventually hangs up, customer service is impossible to get a hold of I then realize a month later there is a charge on my credit card for $for NO REASON I call multiple times again and find their customer service is terrible once again I finally get a hold of a girl, after many wasted hours, and she says EVERYONE is automatically signed up for a VIP membership that charges you every monthI did not sign any documents stating that it was OK to charge my credit card monthly and she agreed and proceeded to hang up the phone! On the site it is impossible to delete your credit card off the account- that should be illegal If I want to delete my card I should be able to This company is terrible and I wouldn't recommend them to anyone! Please do not waste your time looking at this website