Adore Me, Inc.

I absolutely love the bras and underwear. It has taken me years to find bras that work for me. When I was a teenager I could buy them any where, but after having my daughter that was no longer the case. She is 15 and it took me that long to find bras in my size that not only fit, but have various styles, patterns and colors. I used to only find my size in nude, black or white...boring. But now, thanks to adore me I get to choose from all types and feel sexy again. Thank you!!! And, my husband thanks you, too.

Not impressed that every time I wanted to order something most of the sizes were sold out. Very frustrating and I am stony thinking of cancelling my membership.

Everything I ordered were the exact size

Awesome experience since beginning using Adore Me. I've only had one hiccup so far and it was eventually resolved. Have recommended them to several others already.

I am very pleased with AdoreMe's quality, customer service, and prices. I recommend their products to all my friends and have gotten a few people hooked. Please continue the wonderful service!

I love Adore Me! They have such high quality bras & panties that are super cute!

I've been a monthly customer since September 2015. I've been very happy with the service and product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
I wants not refunded for either my returned items totaling 79.90 nor my subscription amount of 39.95 and I can provided bank statements if needed. this is what was sent to me today
[redacted]
[redacted]  *  [redacted] 
[redacted] replied:
[redacted]
[redacted] 
[redacted] 
Kind regards,
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Went through a ridiculous process to cancel VIP membership. you have to submit a request and wait for email instructions from them. Impossible to find the link on their web sit, went back to the email. You have to go through repeated questionnaires about their services. You hit cancel me and you get another questionnaire! When it's done you get an email confirmation. Then, I went to their site to cancel my private information, only to find out that you cannot do this; including removing the credit cad on file. Sent another request through their question board for some assistance with this. Hopefully I can do this soon. They have limited product for full busted women. They add a"new style", but it's usually just an additional color. They buy product from outside vendors, but their site says that all product is designed in house. To their credit- they offer free delivery and returns, nut if the product doesn't fit and you return it, you hav to pay a restocking fee. Nothing is "free"!

Great pjs pretty, comfy, great price, great service!

Amazing merchandise, so happy with my purchase, speedy arrival, and picture accuracy!

My husband really like the stuff I bought from adore me

[redacted]
 
[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
/>
complaint ID[redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014 as well as refunded in the amount of $39.95 for the month of
June.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in May
and was charged on 05/*/2014, 06/[redacted]/2014 but contacted us on 06/**/2014 and
was refunded as well as unsubscribed at the time she called. As previously
stated she has been refunded and, unsubscribed.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To
request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note:
Credits resulting from the monthly charge on the [redacted] are only eligible for a
refund up to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
[redacted] 
We
will analyze your case and provide an answer by email within 10 business days
(from the postmarked date) if you are from the U.S.  or 1 month (from the
postmarked date) if you are from Canada or another country. 
Store
credit refunds are at the sole discretion of Adore Me.com. Orders placed using
Groupon, will not be partially refunded for sets not received. The only way to
receive a refund for orders placed with a Groupon, is to return the entire
order. 
Please also refer to our How It Works section,
for additional details.
Best regards,
[redacted]

I've been shopping with Adore Me for the past 2 years and I absolutely love it! The shipping and delivery process is extremely fast and they always offer the best promotions to save you money. All of their products fit much better than expected and now I don't shop anywhere else for my lingerie and underwear.

[redacted]
[redacted]
[redacted]
[redacted]
 
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
 
 
 
[redacted]
Dear Better
/>
Business Bureau,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 10/**/2014 as well as refunded in the amount of $39.95 for the month of
October.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent a
membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
I have attached below the emails we sent this customer about their membership,
the charges and order information. Unfortunately it appears this customer did
not view any of these emails.
 
Please note we have issued a refund for $39.95,
and as per policy are unable to refund credit for beyond this time. For any
remaining store credit that exceeds our 30 day refund policy please contact our
claims department:
 
To
request a credit refund, please contact our customer service department.
All refunds are subject to our Refund Policy. Please note: Credits resulting from the
monthly charge on the [redacted] are only eligible for a refund up to 30 days past the
date of the charge. In
order to be eligible for a refund of store credit beyond 30 days, you must
write a letter to our claims department explaining the case and why you were
not able to call within our 30 day limit to request a refund. Please include
your email address in the letter. All requests sent to the claims department
must be typed and mailed to:
Adore
Me: Claims
[redacted]
[redacted] 
We will analyze your case
and provide an answer by email within 10 business days (from the postmarked
date) if you are from the U.S.  or 1 month (from the postmarked date) if
you are from Canada or another country. 
Store credit refunds are at
the sole discretion of Adore Me.com. Orders placed using [redacted], will not be
partially refunded for sets not received. The only way to receive a refund for
orders placed with a [redacted], is to return the entire order. 
Please
also refer to our How It Works section, for additional details.
Best regards,
[redacted]
[redacted] [redacted]
[redacted]

It is a great company to do business with. Their products are of excellent quality, clean and exactly sized to what you ordered. Their shipping is on time and very reliable.

[redacted] [redacted]
 
[redacted]
 
[redacted] [redacted] This is in reply to the...

complaint ID # [redacted]First of all, we would like to apologize for the fact that the customer encountered difficulties in trying to contact our customer service.In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminderemails before the [redacted] reminding them to either skip the month or make a purchase.Moreover, we have revised our Terms and Conditions and customers are now offered the possibility to unsubscribe online, directly fromtheir account. That being said, we see that the customer has chosen to unsubscribe on February [redacted] (see attached image #2).Regarding the online review, it is clearly mentioned that since the publication (in 2013) of the article mentioned by the customer the author has published updates that reflect the changes in our company, focusing on the collections designed in-house by our Head of Design.If there are further comments questions or concerns, please let us know. Best regards,    [redacted] [redacted] [redacted]

I have ordered from numerous times and have not been disappointed. Quick delivery of quality merchandise every time.

Great quality products for a reasonable price! Wonderful customer service as well, would definitely recommend!

I have nothing but great service from Adore Me, Inc. The quality has been great and the selection even better!