Adore Me, Inc.

Adore Me is a fantastic and affordable lingerie company

Great company, high quality materials, good customer service, always delivered on time or early, love them!

I LOVE this set. And I received amazing service when I had an issue with the bra size. Thanks for being awesome Adore Me!!

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[redacted] This is in reply to the...

complaint ID  # [redacted]In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options that are always offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a  membership confirmation email and reminder emails before the [redacted] reminding them to either skipthe month or make a purchase. VIP members who do not shop or skip by the 6th day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.Upon further investigation, we see that  the customer did not skip two months, and as a result, they accumulated $79.90. The customer used $44.95 for the order on Dec [redacted] and $34.95 for the order on Dec [redacted] (see attached image #2). The customer had, indeed, already used $5 of their December store credit to place the order on Dec [redacted] and , as a result, had a remaining store credit of $34.95. A [redacted] in our customer service team would have been happy to review the case and offer a solution. Unfortunately, as the shopper has since placed an order with the remaining credit we are unable to issue a refund for the amount in question. We would like to apologize to the customer for any inconvenience this may have caused.That being said, we now confirm that the customer has been unsubscribed from the membership once again (see attached image #3).If there are further comments questions or concerns, please let us know.  Best regards,     [redacted]
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Very good product and my wife loves them.

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Dear RevDex.com,
This is in reply to the
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complaint ID [redacted].
Thank you so much for
contacting us.
I am unable to find this
customer info with the information provided. Please provided the information
associated with the customer’s Adore Me account in order for me to locate the
customer’s account.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the
VIP Membership option during checkout are sent a membership confirmation email,
then two reminder emails before the [redacted] reminding them to either skip the
month or make a purchase. Customers who do neither before the [redacted] are charged
$39.95, which turns to store credit available for their use at any time.
Best regards,
[redacted]
[redacted] [redacted]
[redacted]

I have been satisfied with the quality of merchandise I have received from adore me. The prices could be a bit lower but otherwise I have had no problems whatsoever with my orders, merchandise, etc.

Shipping was fast as always product is exactly as described

Everything that I have gotten at Adore Me has been received in a timely manner, made of great materials, looks just as advertised, and fits as advertised. Love it!

I like the business. I have been able to get issues resolved & the customer service is great! I love my otems I have purchased (bra & panty sets & lounge wear). The sizes are true to fit & I am a plus size woman. The prices are affordable and I do take advantage of the coupons.

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Tuesday, April [redacted], 2014
Dear RevDex.com,
This is...

in reply to the complaint ID [redacted] .
Thank you so much for contacting us.
The order #[redacted] was paid with $39.95 in store credit and $10 in cash. In this case we would usually only refund the $10 paid in cash but seeing as this customer waited a long time for a response, we have set them a coupon to redeem a free set at any time (via E-Mail).
We apologize for any inconvenience that this may have caused.
Best regards,
[redacted]

So far, I have had a great experience with AdoreMe. The way the VIP membership is set up, you have to go in by the [redacted] of every month and decide whether to shop or skip the month. If you do nothing, you will be charged $40, which goes toward store credit you can use later. If you forgot and got charged, you can also get this refunded, though I have not done this personally to know if the process is smooth. If you choose to skip, there is no penalty, and there is no limit to the number of times you can skip. I have found the products to be very cute and of good quality, and the return/exchange process is painless. I also like the consistent pricing ($40 a set), and the frequent BOGO free deals. My only complaint with the site is the use of airbrushed, stereotypically attractive models. For a modern company, I would prefer to see more real-looking, natural modeling.

Very good quality garments, very pretty, very easy company to work with.

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Dear RevDex.com,
This is in reply to the
/>
complaint ID [redacted] .
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image #2):
As previously stated this customer has been unsubscribed.
 
Please also refer to our Terms and Conditions section, for additional
details.
Best regards,
[redacted]
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[redacted]

Great quality, great products with beautiful designs. The sets are definitely affordable and they come wrapped in the most delicate and careful manner I love adore me.

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[redacted] This is in reply to the complaint ID...

#[redacted]First of all, we would like to apologize for the extended time the customer waited on hold when they contacted us by telephone. Wait times usually average between3-6 minutes, though there is a  peak in the early mornings and afternoons. Our phone lines are open Monday to Friday, from 8:30 a.m.- 8:30 p.m.We would also like to apologize to the customer for the dissatisfying  service they received. This is unacceptable and we assure the customer that we are going to investigate this issue and prevent it from reoccurringUpon further investigation we see that the customer has been unsubscribed on December [redacted] 2014 and December’s store credit of $39.95 was refunded  (see attached image #1). The customer was also sent two confirmation emails, on the same day ( see attached image #2).Moreover, we confirm that the customer’s email address has been unsubscribed from our emailing list. Also, one of the [redacted] in our customer service team will contact the customer with an apology.If there are further comments questions or concerns, please let us know. Best regards,     [redacted]

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This is in reply to...

complaint #[redacted].
Thank you so much for contacting us.
Regarding the subscription program, we are not trying by any means to force customers to join. I have attached below a screen shot
of the shopping cart with the two payment options (as seen in image #1):
Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit available for their use at any time.
I looked into the customer's account to further investigate this issue and it appears they opted for our "Payment Vacation" plan during the call on 10/** and are still an active VIP member.
While we send reminder emails to shop or skip before the [redacted] of each month, again, our VIP membership is active. VIP members visit the site during the first week of each
month.
Following the customer's first purchase as a VIP member on 05 / **, we sent a series of emails including a membership confirmation, reminder emails and confirmation of
the credit each month. Emails regarding membership sent to the customer in question (as seen in attached image #2): Unfortunately, it appears that these emails have not been viewed by the customer.
Moreover, credits resulting from the monthly charge on the [redacted] are only eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the claims department must be typed and mailed or emailed to:
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For the remaining store credit of $159.80 the customer is welcome to file a claim and request a refund from our claims department.  We will analyze the case and provide an answer by email within 10 business days (from the postmarked date)
Best regards,
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The only negative thing I have to say about this company is, I just don't enjoy how they charge you the an amount of you don't purchase something within the month.

I have called several times and ?successfully? cancelled account three times. I continue to get monthky requests to update credit info, which I had to change as they kept attempting to charge for fees. I have been on phone three times , hung up twice today only. According to online chat my account is not cancelled They refuse to let me speak with a supervisor How can I get this account cancelled

I have really enjoyed all of the items sent to me by Adore Me. I love that they give you an option to return if you dont like an item and exchange sizes out since it can be hard to shop online for under garments