Adore Me, Inc.

This business has been amazing. I have found everything that I have needed that I can not find in stores . Adoreme is one not if the only business that carry some my size in things at a reasonable price. I will always buy from this wonderfull sight . Everything that theyes have is well made.

This is once again a 10 out of 10 ! I would recommend to everything this site is amazing!!

At first when I was buying bra they were true to size. The three bra's I received I had to return one of the bra's twice. The first time I returned the bra was because it was just a little tight so I got the next size up and when I received that bra it was five sizes smaller. It was very frustrating considering I was going on vacation and wanting that bra and panties for the trip. Call to talk to a someone at Adore Me and she was not very friendly. The tag had the correct size but was definitely five sizes smaller.

This site is wonderful I love the quality of each item and the affordability. I also love that I don't have to purchase anything each month I can skip when I want. 10/10!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will never accept [redacted]'s responses because they are liars and scammers!
 
 
 
Sincerely,
[redacted]

Adore me is an amazing company. I love that they build up my self esteem with their little phrases, and their product is the best fit for comfort and sex appeal. I always feel hot wearing it! Get it girl!

I love shopping at Adore Me. Their online shop, mobile and desktop, is easy to navigate and is designed well. Their service has been great as well. One of my orders was lost in the mail - when I emailed them they were quick to respond and very helpful. I plan to keep shopping at Adore Me.

When I first starting to use adore me I fell in love !! As a women with a plus size bust and a petite frame it was like bra heaven !!! The sets were affordable, cute, and good quality. Very rarely did I have to play the guessing game to my size (32G) with the different styles. However after about 3 months of using Adore me, there were was no longer this amazing variety to my size. In fact it's VERY rare if I can even find any type of bra in my size anymore. It's disappointing and has left me wondering why I even still have an adore me account anymore.

Dear RevDex.com,
This is in reply to the complaint ID [redacted].
Thank you so much for contacting us.
I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of...

3/**/2014.
We are not trying by any means to force customers in a subscription program.
I have attached below a screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the fifth reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in January
and was charged on 8/*/2013, 9/*/2013, 10/*/2013, 11/*/2013, 12/*/2013, 1/*/2014,
2/*/2014, 3/*/2014, but contacted us on 3/**/20114. There is no further action
to be made to fulfill this customer’s request. They will not be charged unless
they make a purchase on their own behalf.
 
For any previous store credit refunds:
The VIP membership is a
program offered to our customers willing to enjoy even more benefits from Adore
Me. By enrolling to this program, you have "VIP only" perks, like
special prices on any of your purchase, early access to new products release or
free sets after 6 purchases. All benefits of the VIP membership are explained
in detail on the website. By enrolling in the VIP membership program, you have
limited commitment: visit us monthly to decide if we you want to purchase a
product or skip for the given month. Should you not visit us, we will credit
your Adore Me account with a store credit and your credit card will be charged
of the same amount. The store credit can be used to make purchase on our
website at any time.
VIP members that
neither select a lingerie set nor skip the month by clicking the Skip the Month
button before the [redacted] day of the month (11:59:59 p.m. EST), will be charged the
monthly dues and will receive a store credit. All store credits can be redeemed
within 12 months of receiving the credit. Preferred recurring members that do
skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their
minds and purchase any available item in their showrooms.
We offer for free the
option to our VIP member to enroll in the payment vacation program, by which
they don't have to visit our website for a period of three months without being
charged. They still enjoy all the VIP perks during this period and will receive
a notification by email at the end of the latter to remind our VIP members that
this payment vacation period is due soon. To enroll in the payment vacation
program, please contact the customer care call center.
To request a credit refund, please contact our Client Services. All refunds are subject to our
Refund Policy. Please note: Credits resulting from the monthly charge on the
[redacted] are only eligible for a refund up to 30 days past the date of the charge.
In order to be eligible for a refund of store credit charged beyond 30 days,
you must write a letter to our claims department explaining the case and why
you were not able to call within our 30 day limit to request a refund. Please
include your email address in the letter. All requests sent to the claims
department must be typed and mailed to:
Adore Me : Claims
[redacted]
[redacted]
[redacted]
[redacted]
** 
We will analyze your
case and provide an answer by email within 10 business days (from the moment
you mailed out the letter) if you are from the US  or 1 month (from the
moment you mailed the letter) if you are from Canada or other states. 
Store credit refunds
are at the sole discretion of AdoreMe.com and are subject to a $5.95 processing
fee to be deducted from the amount refunded to the card used for
purchase. Orders placed using [redacted], will not be partially refunded for
sets not received. The only way to receive a refund for orders placed using a
[redacted], is to send back the full order. 
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

Adore Me sells great product. I always find a great selection and they have a phenomenal return and Exchange policy.

[redacted]
This is in reply to...

complaint # [redacted].Thank you so much for contacting us.Regarding the subscription program, we are not trying by any means to force customers to join. I have attached a screen shot of the shopping cart with the two payment options (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit.In regards to the store credit that was charged on July [redacted], these charges were not fraudulent. As seen in attached Image #2, the customer did not successfully skip the month. This also applies to the charges in September and November.The customer contacted us on July [redacted] 2013 by email regarding the charge in July, and we responded on July [redacted] 2013, well within our 30 day refund policy. Unfortunately, the customer did not contact us by telephone within that time frame to request a refund.Moreover, we regret that the shopper did not understand our time limitations - this 30 day refund policy is stated in our How It Works page [redacted], in the credit confirmation email the customer received and opened following the charge (see attached image #3) and in our terms and conditions: [redacted].It is clearly mentioned that credits resulting from the monthly charge on the [redacted] are only eligible for a refund up to 30 days past the date of the charge and that credits expire 12 months after the charge (as seen image #4). By using the Adore Me.com, Corp. website the customer agrees to follow and be bound by our Terms and Conditions. That being said, there is no problem unsubscribing the customer from the membership. They simply need to contact our Client Services, Monday – Friday 8:30 a.m. – 8:30 p.m. (EST), not including weekends and holidays.  Best regards,[redacted]

I love it. Its such a perfect color and its absolutely cute and comfy.

I was very impressed with the quality of the bras, panties, and swimsuits that I purchased from adoreme.com. And I would've been at twice the price. Excellent workmanship. Shipping and the customer service for returns is also phenomenal!

I love them. They have great stuff and I always find what I want. If I buy something that does not fit they always let me return it on their dime and then let me get what I want to replace it. Great company

[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I am unable to find this
customer’s info bases on the information provided. Please provided the
information associated with the customer’s Adore Me account in order for me to
locate the customer’s account and be able to assist you with an accurate
response.
Best regards,
[redacted]

Adore Me is great!! Love the colors and designs they offer. The quality is exceptional!! I've been a member for a year now and definitely would recommend to anyone who loves sexy lingerie!

[redacted]
 
[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID[redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 09/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
This customer has not received any additional charges
on this account other than the order placed by the customer on 09/**/2014. At this
time we are not able to delete the customer’s account so that the customer has
access to her order history. However the
customer will not receive any charges as there is no billing information on
this account and it has been deactivated as well. As previously stated this customer’s account HAS
been unsubscribed and the credit card information has been removed
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]

They are quick to answer and easy to navigate.
I ordered an item that ended up being too large for me and it was easy to return the item at no charge to me.
I recommend adore me to all my friends!

I've never had any problems with Adore Me. Their products are usually shipped and delivered in a timely manner. Products definitely do not run true to size but I think most people are aware of that. Quality can sometimes be an issue, I've had a bra where the underwire broke free after only 4-5 months of owning it and throwing it into my regular bra wardrobe rotation. Overall im usually very satisfied with Adore Me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I want my account to be completely removed from their website. They have only ended my VIP membership, they have not deleted my account. I have called twice to request this and have been denied. They were also supposed to send me an email confirming that they ended my subscription but I never received an email. I will not be satisfied until my account is deleted.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]