Adore Me, Inc.

Adore Me sells great product. I always find a great selection and they have a phenomenal return and Exchange policy.

At first when I was buying bra they were true to size. The three bra's I received I had to return one of the bra's twice. The first time I returned the bra was because it was just a little tight so I got the next size up and when I received that bra it was five sizes smaller. It was very frustrating considering I was going on vacation and wanting that bra and panties for the trip. Call to talk to a someone at Adore Me and she was not very friendly. The tag had the correct size but was definitely five sizes smaller.

Everything is smooth and efficient. The items are always true to size and If I do hae a question I receive responses promptly. Deliveries are on-time and beautifully wrapped/shipped with care!

I love them. They have great stuff and I always find what I want. If I buy something that does not fit they always let me return it on their dime and then let me get what I want to replace it. Great company

Smooth transactions and fast delivery.

I love your bras and panties they fit right for the size .

This business has been amazing. I have found everything that I have needed that I can not find in stores . Adoreme is one not if the only business that carry some my size in things at a reasonable price. I will always buy from this wonderfull sight . Everything that theyes have is well made.

I love how quickly my orders got to me and everything except my pants and top grey lounge set was made to last they elastic in the waste was not that wide and it twisted pretty quick but the rest of my orders was perfect. I do have one suggestion was the Custom qualifies for their free sixth set why not send them one of your Beautiful announcements and invite them to their show room. You guys are great with those you will have more return Customers and happier ones.

When I first starting to use adore me I fell in love !! As a women with a plus size bust and a petite frame it was like bra heaven !!! The sets were affordable, cute, and good quality. Very rarely did I have to play the guessing game to my size (32G) with the different styles. However after about 3 months of using Adore me, there were was no longer this amazing variety to my size. In fact it's VERY rare if I can even find any type of bra in my size anymore. It's disappointing and has left me wondering why I even still have an adore me account anymore.

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This is in reply to...

complaint # [redacted].Thank you so much for contacting us.Regarding the subscription program, we are not trying by any means to force customers to join. I have attached a screen shot of the shopping cart with the two payment options (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit.In regards to the store credit that was charged on July [redacted], these charges were not fraudulent. As seen in attached Image #2, the customer did not successfully skip the month. This also applies to the charges in September and November.The customer contacted us on July [redacted] 2013 by email regarding the charge in July, and we responded on July [redacted] 2013, well within our 30 day refund policy. Unfortunately, the customer did not contact us by telephone within that time frame to request a refund.Moreover, we regret that the shopper did not understand our time limitations - this 30 day refund policy is stated in our How It Works page [redacted], in the credit confirmation email the customer received and opened following the charge (see attached image #3) and in our terms and conditions: [redacted].It is clearly mentioned that credits resulting from the monthly charge on the [redacted] are only eligible for a refund up to 30 days past the date of the charge and that credits expire 12 months after the charge (as seen image #4). By using the Adore Me.com, Corp. website the customer agrees to follow and be bound by our Terms and Conditions. That being said, there is no problem unsubscribing the customer from the membership. They simply need to contact our Client Services, Monday – Friday 8:30 a.m. – 8:30 p.m. (EST), not including weekends and holidays.  Best regards,[redacted]

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 This is in reply to the customer’s rejection of our answer to complaint #[redacted]First of all, we would like to explain how it works:  in the course of this year we changed our policy in order to simplify the refund process and customers are able to request a refund directly, here: [redacted], within 30 days of the charge, as an alternative to requesting the refund by telephone.  Also, as mentioned in our Terms and Conditions: [redacted], in order to be eligible for a refund of store credit charged beyond 30 days, customers must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. We analyze the cases and provide an answer within 10 business days. That being said, it was never our intention to confuse customers and we would like to apologize to the customer for any inconvenience that was caused.Unfortunately, as mentioned before, store credit expires after 1 year and we are unable to refund expired store credit. However, we have restored the customer’s store credit, as we do understand that the customer intended to skip the month at that given time and was unable to, because of a possible glitch. The customer now has $119.85 store credit that they can apply towards a purchase. We have also unsubscribed the customer from the membership as per their request, therefore the customer will need to use the store credit as a Pay As You Go customer when they place an order.If there are further comments questions or concerns, please let us know. Best regards,    [redacted] [redacted]
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I was very impressed with the quality of the bras, panties, and swimsuits that I purchased from adoreme.com. And I would've been at twice the price. Excellent workmanship. Shipping and the customer service for returns is also phenomenal!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The money was refunded to me, but how am I to be certain they won't charge me again in the future. I called them in December 2013 and requested to be unsubscribed, a request the company promised to uphold, and still I was charged $39.95 just now in April. This is not a proper way to conduct business, and I want to make sure I am never again charged any dollar amount by this company.  The website also does not allow me to erase my credit card information. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
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Lv it that I can get everything in one place!!

I love the items I have purchased so far, quality and fit were very good. Shipping was also good especially since I live in Canada. I'm working my way through my wish list and would definately reccomend this company !

I love all the new stuff you have!! I hope there is more to come! I love adore me so much. Always like looking at your site. I also love it when you get something for free with purchase!

Very pleased with the products and delivery service. It takes a bit longer to get a representative if you have a question but overall I am satisfied.

I've had only good experiences with this vendor. I especially like the sleepwear.

so I placed an order with them and it was paid for and shipped however I never received the product. I asked for the help of their customer service dept. and I was passed from one to another so I was upset and asked for my membership to be cancelled and for my money t be returned. instead they tried giving me a voucher for another set. I honestly declined the set because why would anyone want to order from a company that cant even track its own shipments. they tried putting it on me saying that it may have been stolen and I know for a fact that it wasnt due to the fact that I am home with my newborn and have been keeping an eye out for the package. in the end I was told that I wasnt getting my money back because "[redacted]" this company is not legit so please dont order or send your money to them cause you will not see it or your product.

Although it's a monthly auto-bill club it is the best one I've been part of as they allow skipping of months, refund if you missed the window to skip, and store credit to use once it is processed. I never bought nice things for myself but this program has allowed me to generate a nice but affordable collection. It's difficult to find cute styles for larger sizes but AdoreMe has done it! There was even a nursing bra! Kudos!