Adore Me, Inc.

I love how easy this is to navigate. I rarely have problems with the fit of any sets I buy; the measuring guide is very helpful with the bras in the regular sizes. Being able to enter in your measurements and, the site giving you the suggested size for the way Adore Me'a fit gives me a lot more assurance when I buy. One of my only wishes is that they did that with the corsets and bustiers. They do have a chart but, it's not as helpful. A guide chart of measurements in plus sizes would be most helpful too. Just seeing 0X and the like for those not used to it doesn't tell us if that's the correct sizing for us.

I ordered something off of this site, not knowing they 1) automatically sign me up for their monthly membership, which takes money from my credit card every month, 2) will refund only up to 30 days of taking this money, and 3) will not allow me to remove my credit card information from their site.
This is a scheme-y business model and I do not appreciate doing business with them. I do not recommend buying from this company.

Just love everything! Everything fits perfectly!

[redacted]
 
[redacted] 
[redacted] This is in reply...

to the complaint ID  #[redacted]First of all, we would like to apologize for the extended time the customer waited on hold when they contacted us by telephone. Wait times usually average between 3-6 minutes, though there is a  peak in the early mornings and afternoons. Our phone lines are open Monday to Friday, from 8:30 a.m.-8:30 p.m.In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a  membership confirmation email and reminder emails before the [redacted] reminding them to either skipthe month or make a purchase. VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.Upon further investigation, we see that the customer  did request refunds for each month, except for the month of  May (see attached image #2). The shopper is welcome to use this $39.95 store credit like cash on our site at any time (within 12 months of the original charge) or contact our Claims Department directly. In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:[redacted]
[redacted]Moreover, we now confirm that the customer has been unsubscribed from the membership (see attached image #3).If there are further comments questions or concerns, please let us know.  Best regards,     [redacted]

I absolutely love Adore Me products. The only issue for me, as a Canadian, is the currency difference. Unfortunately, it is the main reason why I don't buy more of the products, because the exchange rates are too high. That's why I always make sure to take advantage when there's a sale or when shipping is free.

I was signed up for a subscription service without realizing it – I get dozens of emails a day and so I didn't notice when they automatically signed me up for this stupid service.

The worst part of it is that the only way you can cancel is if you call them up and their line is busy so I can't even do that! Ridiculous. Never shopping with them again.

Great experience with this business. Great quality and customer service.

The website offers a wide variety of clothing, even for plus sized women.
However. What they DO NOT make known when you make a purchase is that they sign you up for their monthly subscription or "VIP" memebrship.
when I made my purchase, there was no asking if this was OK. There was no popups telling me this was going to happen. I made my purchase on 12/02/15. I saw the new charge they took out for my "Monthly subscription" on 1/10/16; Thank goodness I caught it NOW.

Their phone number, when called does NOT give you the option to talk to a Rep about refunds or sales- simply tries to negate you back to their website, where CONVENIENTLY it DOES NOT have it blatantly posted where you can get a refund. (you have to jump through hoops to 'log in' and go through your profile-dashboard and literally HUNT it down.)
After fighting to get a hold of a Representative, they were very rude. claimed the refund is going through, will take 3-5 business days (I'm watching like a hawk right now)
And then, and I quote: "I'll send you an email with the link to unsubscribe, you actually have to read the information in the email."
VERY RUDE.

then, as if all of that isn't problematic enough. When I finally get to where I can unsubscribe, they make you take a test asking if you understand what their VIP is-- I don't know what happens if you "Fail" their quiz"
But I know after thatm, they ask a bunch of times "Are you SURE you don't want to be a VIP? you get ____ and ____"

"click the checkbox understanding out terms and conditions, are you sure you do not want to be a VIP?"

YES! I DO NOT WANT TO BE A VIP, OR SUBSCRIBED. HOW MANY TIMES DO I HAVE TO SAY NO?!?

This site is misleading, conniving, and sneaky.

Great products!!!

Dear RevDex.com,
/>
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
We apologize for any inconvenience that this may have caused. We are currently investigating on the situation and why we are experiencing a lot of RMA rejections. For now, please call us at our customer care line at ###-###-#### and any one of our adorable representatives will be more than happy to assist you on this matter.
Kind regards,
[redacted]
[redacted] [redacted]
[redacted]
[redacted]

Absolutely love this app! I don't know how I bought bras and underwear before I found this site!! It's perfect for everything. Shipping is fast and exchanges are done fast!

AdoreMe, Inc
[redacted]

The Revdex.com, New York
[redacted]
Monday, February **, 2014
Dear RevDex.com,
This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
I looked into this
customer’s account to see that they have not been unsubscribed. To unsubscribe,
this customer must call us at our customer service hotline at ###-###-####. We
are open from 8:30AM – 8:30PM Monday – Friday EST time.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
E-mails regarding membership sent to the customer in question (as seen
in image #2):
This customer has been refunded as requested and
will receive their refund within the next 1 to 3 business days. Please feel
free to contact us fi the refund does not retract back to their account for any
reason.
Best regards,[redacted]

Lovely bras. Great fit. Look hot.
Love everything.
Very glad to find this site.

Revdex.com:
I have received a voicemail from Adore Me  two days prior to them canceling my membership (9/**/14) stating they can't help me because they have a proof I called and requested this payment vacation. Which is a lie! All of these communications from them are always via phone call so one can't prove the deceitful ways they do business. I had to cancel my credit card. It's a shame, they force unsuspecting customers to  skip or purchase and the only way they will cancel is via Revdex.com complaint! Thank you Revdex.com for being there and standing up for customers, we TRULY APPRECIATE it!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I
Sincerely,
[redacted]

I bought several things from Adore Me in the fast year and only once did I need to send it back because it didn't fit me right. The return process was extremely simple and free. Adore Me is one of the best companies I have ever dealt with. Extremely good products, customer service, and fast delivery.

Love their products!!!! Bras & panties are a perfect fit every time.

[redacted]
 
[redacted] [redacted]
  
[redacted]
Dear RevDex.com,
This is in reply to the
/>
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 7/**/2014 as well as refunded in the amount of $39.95 for the month of July.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in April
and was charged on 04/[redacted]/2014, 05/**/2014, 06/**/2014, and 07/**/2014 but contacted
us on 07/**/2014 and was refunded and unsubscribed at the time she called. As
previously stated I have refunded her and, unsubscribed.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note: Credits
resulting from the monthly charge on the [redacted] are only eligible for a refund up
to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
Adore
Me: Claims
[redacted] 
We will analyze your case
and provide an answer by email within 10 business days (from the postmarked
date) if you are from the U.S.  or 1 month (from the postmarked date) if
you are from Canada or another country. 
Store credit refunds are at
the sole discretion of Adore Me.com. Orders placed using Groupon, will not be
partially refunded for sets not received. The only way to receive a refund for
orders placed with a Groupon, is to return the entire order. 
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted] [redacted]

Love there products and they are a steal for the quality

[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
/>
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us, been unsubscribed as
of 9/**/2014 and $39.95 refunded for the month of September.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in June
and was charged on 06/[redacted]/2014, 07/**/2014, 08/**/2014, and refunded herself
via her showroom on 09/**/2014 for the month of September. As previously stated
this customer has been unsubscribed and refunded.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To request a credit
refund, please contact our customer service
department. All refunds are subject to our Refund Policy. Please
note: Credits resulting from the monthly charge on the [redacted] are only
eligible for a refund up to 30 days past the date of the charge. In
order to be eligible for a refund of store credit beyond 30 days, you must
write a letter or send an email to our claims department explaining the case
and why you were not able to call within our 30 day limit to request a refund.
Please include your email address in the letter. All requests sent to the
claims department must be typed and mailed or emailed to:
[redacted] 
[redacted]
We will analyze your
case and provide an answer by email within 10 business days (from the
postmarked date) if you are from the U.S.  or 1 month (from the postmarked
date) if you are from Canada or another country. 
Store credit refunds
are at the sole discretion of AdoreMe.com. Orders placed using Groupon, will
not be partially refunded for sets not received. The only way to receive a
refund for orders placed with a Groupon, is to return the entire order. 
 
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]

Love this. I am a big woman and can still have pretty things