Adore Me, Inc.

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Dear Better
/>
Business Bureau,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 10/**/2014 as well as refunded in the amount of $39.95 for the month of
October.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent a
membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
I have attached below the emails we sent this customer about their membership,
the charges and order information. Unfortunately it appears this customer did
not view any of these emails.
 
Please note we have issued a refund for $39.95,
and as per policy are unable to refund credit for beyond this time. For any
remaining store credit that exceeds our 30 day refund policy please contact our
claims department:
 
To
request a credit refund, please contact our customer service department.
All refunds are subject to our Refund Policy. Please note: Credits resulting from the
monthly charge on the [redacted] are only eligible for a refund up to 30 days past the
date of the charge. In
order to be eligible for a refund of store credit beyond 30 days, you must
write a letter to our claims department explaining the case and why you were
not able to call within our 30 day limit to request a refund. Please include
your email address in the letter. All requests sent to the claims department
must be typed and mailed to:
Adore
Me: Claims
[redacted]
[redacted] 
We will analyze your case
and provide an answer by email within 10 business days (from the postmarked
date) if you are from the U.S.  or 1 month (from the postmarked date) if
you are from Canada or another country. 
Store credit refunds are at
the sole discretion of Adore Me.com. Orders placed using [redacted], will not be
partially refunded for sets not received. The only way to receive a refund for
orders placed with a [redacted], is to return the entire order. 
Please
also refer to our How It Works section, for additional details.
Best regards,
[redacted]
[redacted] [redacted]
[redacted]

I really liked my set, but it was hard to find my size. I am plus sized and I have a hard time looking for bras in stores, so I go to Adore Me. I only get a limited amount of options on the site, and my size gets out of stock.

AdoreMe, Inc499 7th Avenue, 19th FloorNew York, NY 10018Phone: [redacted] The Revdex.com, [redacted]
[redacted], December [redacted],...

 2014 This is in reply to the complaint ID [redacted].Thank you so much for contacting us.First of all, we would like to apologize to the customer for any inconvenience we may have caused them.  In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).  Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-09-** (as seen in image #3). The customer was also sent notification emails, that can also bee seen in image #3. Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the [redacted] day of each month ([redacted]), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day [redacted]) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge. Please note that in order to be eligible fora refund of store credit charged beyond 30 days, customers must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund.Upon further investigation, we see that the customers was unsubscribed from the membership and was refunded November’s store credit of $39.95. Moreover, the customer used the remaining store credit of $39.95 to place order #[redacted] (see attached image #4) and chose the VIP membership option upon placing this order. The customer was again unsubscribed on 2014-11-**. As the customer was unsubscribed from the VIP membership,  they will not need to shop or skip the month and there will be no other charges for store credit.If there are further comments questions or concerns, please let us know. Best regards,     [redacted]Phone: [redacted]

This is once again a 10 out of 10 ! I would recommend to everything this site is amazing!!

Dear RevDex.com,
This is in reply to the complaint ID [redacted])
Thank you so much for contacting us.
Seeing as this was an error with our warehouse at the time this customer placed her order, she is
more than...

welcome to contact our customer service line to redeem a coupon code to purchase any set for free.
Please call [redacted] Mon-Fri 8:30AM-8:30PM EST time.
We apologize for the inconvenience,
[redacted]

[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to...

the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been refunded for
their May store credit, for we have a strict 30 day refund policy.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in March,
Aoril, & May 2014 but was refunded for May.
Best regards,
[redacted]

Love it!

I love Adore Me! Great and pretty bras for me

Best experience I have for shopping online

I had to exchange an item because it was too big and I had no problem printing out a shipping label, sending it back, and receiving a new product. Wonderful customer service!

Dear RevDex.com,
This is in reply to the complaint ID [redacted].
Thank you so much for contacting us.
I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of...

3/**/2014.
We are not trying by any means to force customers in a subscription program.
I have attached below a screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the fifth reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in January
and was charged on 8/*/2013, 9/*/2013, 10/*/2013, 11/*/2013, 12/*/2013, 1/*/2014,
2/*/2014, 3/*/2014, but contacted us on 3/**/20114. There is no further action
to be made to fulfill this customer’s request. They will not be charged unless
they make a purchase on their own behalf.
 
For any previous store credit refunds:
The VIP membership is a
program offered to our customers willing to enjoy even more benefits from Adore
Me. By enrolling to this program, you have "VIP only" perks, like
special prices on any of your purchase, early access to new products release or
free sets after 6 purchases. All benefits of the VIP membership are explained
in detail on the website. By enrolling in the VIP membership program, you have
limited commitment: visit us monthly to decide if we you want to purchase a
product or skip for the given month. Should you not visit us, we will credit
your Adore Me account with a store credit and your credit card will be charged
of the same amount. The store credit can be used to make purchase on our
website at any time.
VIP members that
neither select a lingerie set nor skip the month by clicking the Skip the Month
button before the [redacted] day of the month (11:59:59 p.m. EST), will be charged the
monthly dues and will receive a store credit. All store credits can be redeemed
within 12 months of receiving the credit. Preferred recurring members that do
skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their
minds and purchase any available item in their showrooms.
We offer for free the
option to our VIP member to enroll in the payment vacation program, by which
they don't have to visit our website for a period of three months without being
charged. They still enjoy all the VIP perks during this period and will receive
a notification by email at the end of the latter to remind our VIP members that
this payment vacation period is due soon. To enroll in the payment vacation
program, please contact the customer care call center.
To request a credit refund, please contact our Client Services. All refunds are subject to our
Refund Policy. Please note: Credits resulting from the monthly charge on the
[redacted] are only eligible for a refund up to 30 days past the date of the charge.
In order to be eligible for a refund of store credit charged beyond 30 days,
you must write a letter to our claims department explaining the case and why
you were not able to call within our 30 day limit to request a refund. Please
include your email address in the letter. All requests sent to the claims
department must be typed and mailed to:
Adore Me : Claims
[redacted]
[redacted]
[redacted]
[redacted]
** 
We will analyze your
case and provide an answer by email within 10 business days (from the moment
you mailed out the letter) if you are from the US  or 1 month (from the
moment you mailed the letter) if you are from Canada or other states. 
Store credit refunds
are at the sole discretion of AdoreMe.com and are subject to a $5.95 processing
fee to be deducted from the amount refunded to the card used for
purchase. Orders placed using [redacted], will not be partially refunded for
sets not received. The only way to receive a refund for orders placed using a
[redacted], is to send back the full order. 
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

[redacted]
 
[redacted]
 Tuesday, December [redacted],  2014 This is...

in reply to the complaint ID #[redacted].Thank you so much for contacting us.First of all, we would like to apologize to the customer for the dissatisfying  service they received. In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1). Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase.  VIP members who do not wish to make a purchase are able to skip the month before the [redacted] of the month by clicking the „Skip the month” button, located in their showroom.Upon further investigation, we see that the customer was unsubscribed from the membership on December [redacted]  (see attached image #2).Moreover, regarding the set that was not received, we sent an automatic notification to the customer on December [redacted] (the order was placed on December [redacted]) that the set was out of stock, and we offered a voucher code that the customer was able to use to order any other set on the website, plus $10 store credit as an apology (see attached image #3). However, the customer declined this offer, and one of our representatives issued a refund for $7.95, the cost of the set that was out of stock, (see attached image #4).If there are further comments questions or concerns, please let us know. Best regards,[redacted]

Adore me is an amazing company. I love that they build up my self esteem with their little phrases, and their product is the best fit for comfort and sex appeal. I always feel hot wearing it! Get it girl!

Adore Me is amazing!! They sell beautiful bras and panties and everything else! They are comfortable, cute, sexy and I have already ordered 3 so far. I will definitely be coming back for more! The shipping is quick and the price is a bargain for the quality you receive.

I love shopping at Adore Me. Their online shop, mobile and desktop, is easy to navigate and is designed well. Their service has been great as well. One of my orders was lost in the mail - when I emailed them they were quick to respond and very helpful. I plan to keep shopping at Adore Me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will never accept [redacted]'s responses because they are liars and scammers!
 
 
 
Sincerely,
[redacted]

This site is wonderful I love the quality of each item and the affordability. I also love that I don't have to purchase anything each month I can skip when I want. 10/10!

I love it. Its such a perfect color and its absolutely cute and comfy.

Everything I have ever ordered was quality material, true to size, and was delivered quickly. I've only had to exchange something once and it was a smooth and convenient process!