Adore Me, Inc.

I really enjoy buying from Adore Me and when I buy something it always fit perfectly and I receive my purchases in a timely manner.

I really liked my set, but it was hard to find my size. I am plus sized and I have a hard time looking for bras in stores, so I go to Adore Me. I only get a limited amount of options on the site, and my size gets out of stock.

I love your bras and panties they fit right for the size .

Smooth transactions and fast delivery.

I had to exchange an item because it was too big and I had no problem printing out a shipping label, sending it back, and receiving a new product. Wonderful customer service!

Adore Me is amazing!! They sell beautiful bras and panties and everything else! They are comfortable, cute, sexy and I have already ordered 3 so far. I will definitely be coming back for more! The shipping is quick and the price is a bargain for the quality you receive.

I love Adore Me! Great and pretty bras for me

Love it!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Everything I have ever ordered was quality material, true to size, and was delivered quickly. I've only had to exchange something once and it was a smooth and convenient process!

AdoreMe, Inc499 7th Avenue, 19th FloorNew York, NY 10018Phone: [redacted] The Revdex.com, [redacted]
[redacted], December [redacted],...

 2014 This is in reply to the complaint ID [redacted].Thank you so much for contacting us.First of all, we would like to apologize to the customer for any inconvenience we may have caused them.  In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).  Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-09-** (as seen in image #3). The customer was also sent notification emails, that can also bee seen in image #3. Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the [redacted] day of each month ([redacted]), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day [redacted]) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge. Please note that in order to be eligible fora refund of store credit charged beyond 30 days, customers must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund.Upon further investigation, we see that the customers was unsubscribed from the membership and was refunded November’s store credit of $39.95. Moreover, the customer used the remaining store credit of $39.95 to place order #[redacted] (see attached image #4) and chose the VIP membership option upon placing this order. The customer was again unsubscribed on 2014-11-**. As the customer was unsubscribed from the VIP membership,  they will not need to shop or skip the month and there will be no other charges for store credit.If there are further comments questions or concerns, please let us know. Best regards,     [redacted]Phone: [redacted]

[redacted]
 
[redacted]
 Tuesday, December [redacted],  2014 This is...

in reply to the complaint ID #[redacted].Thank you so much for contacting us.First of all, we would like to apologize to the customer for the dissatisfying  service they received. In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1). Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase.  VIP members who do not wish to make a purchase are able to skip the month before the [redacted] of the month by clicking the „Skip the month” button, located in their showroom.Upon further investigation, we see that the customer was unsubscribed from the membership on December [redacted]  (see attached image #2).Moreover, regarding the set that was not received, we sent an automatic notification to the customer on December [redacted] (the order was placed on December [redacted]) that the set was out of stock, and we offered a voucher code that the customer was able to use to order any other set on the website, plus $10 store credit as an apology (see attached image #3). However, the customer declined this offer, and one of our representatives issued a refund for $7.95, the cost of the set that was out of stock, (see attached image #4).If there are further comments questions or concerns, please let us know. Best regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The money was refunded to me, but how am I to be certain they won't charge me again in the future. I called them in December 2013 and requested to be unsubscribed, a request the company promised to uphold, and still I was charged $39.95 just now in April. This is not a proper way to conduct business, and I want to make sure I am never again charged any dollar amount by this company.  The website also does not allow me to erase my credit card information. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear RevDex.com,
This is in reply to the complaint ID [redacted])
Thank you so much for contacting us.
Seeing as this was an error with our warehouse at the time this customer placed her order, she is
more than...

welcome to contact our customer service line to redeem a coupon code to purchase any set for free.
Please call [redacted] Mon-Fri 8:30AM-8:30PM EST time.
We apologize for the inconvenience,
[redacted]

[redacted]
[redacted] [redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
[redacted]
 
[redacted] [redacted]  [redacted]
 This is in reply to the customer’s rejection of our answer to complaint #[redacted]First of all, we would like to explain how it works:  in the course of this year we changed our policy in order to simplify the refund process and customers are able to request a refund directly, here: [redacted], within 30 days of the charge, as an alternative to requesting the refund by telephone.  Also, as mentioned in our Terms and Conditions: [redacted], in order to be eligible for a refund of store credit charged beyond 30 days, customers must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. We analyze the cases and provide an answer within 10 business days. That being said, it was never our intention to confuse customers and we would like to apologize to the customer for any inconvenience that was caused.Unfortunately, as mentioned before, store credit expires after 1 year and we are unable to refund expired store credit. However, we have restored the customer’s store credit, as we do understand that the customer intended to skip the month at that given time and was unable to, because of a possible glitch. The customer now has $119.85 store credit that they can apply towards a purchase. We have also unsubscribed the customer from the membership as per their request, therefore the customer will need to use the store credit as a Pay As You Go customer when they place an order.If there are further comments questions or concerns, please let us know. Best regards,    [redacted] [redacted]
[redacted]
[redacted]

Everything is smooth and efficient. The items are always true to size and If I do hae a question I receive responses promptly. Deliveries are on-time and beautifully wrapped/shipped with care!

[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to...

the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been refunded for
their May store credit, for we have a strict 30 day refund policy.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in March,
Aoril, & May 2014 but was refunded for May.
Best regards,
[redacted]

I love how quickly my orders got to me and everything except my pants and top grey lounge set was made to last they elastic in the waste was not that wide and it twisted pretty quick but the rest of my orders was perfect. I do have one suggestion was the Custom qualifies for their free sixth set why not send them one of your Beautiful announcements and invite them to their show room. You guys are great with those you will have more return Customers and happier ones.

Best experience I have for shopping online

Lv it that I can get everything in one place!!