Adore Me, Inc.

I love all the styles you guys have but unfortunately, you don't really carry my size bra anymore so it is a bummer that I can't get any of these lovely styles.

Great quality at that price, attentive customer service whenever a problem occurs. Love this service & retail experience.

great products at a fair price

Read the fine print with this (or any) company. They got me. I am still fighting their shady billing practices.

I did not receive my last order. I moved and it was shipped to the old address in June. I changed my address in Adore and since it has been a month and the post office has not forwarded my package, I think it was returned to Adore and they have not contacted me. Very unhappy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Re-stating the policy is not even an attempt to solve this matter. I did not protest the validity of my subscription to the program. However unethical it may be, I am aware that is what I signed up for.I also did not protest the fact that an email (just one, not two) is sent regarding skipping or purchasing before the [redacted]. However, I am protesting the fact that, despite skipping the month, I was charged three times.  While the AdoreMe system may state that I did not skip the month, I most certainly did. Had I simply forgotten to skip the month, why would I have reached out to customer service that same day stating that I was charged even though I skipped the month? Then again two more times? Three times, I clicked a button that told this company not to charge my card and it was charged anyway. If the system didn’t process my authorization denial, that’s on the company system, NOT on me.  It was not relayed to me that I had 30 days to get this refund. It seems AdoreMe can’t get a grip on how they want to process refunds. Reading through the hundreds of Revdex.com complaints, some say they were told to send an email, write a letter, or call in, only to be told it could not be processed in that manner. Nearly every complaint is responded to with a different method of dealing with a refund. How many hoops do your honest customers need to jump through, AdoreMe? A customer should not have to go to such great lengths to receive a refund when their card was fraudulently charged. It is absolutely ludicrous that it is so easy to sign someone up for their card to be charged every month, yet dealing with fraud is apparently so difficult.  I am eagerly waiting a real response, one that actually addresses my complaint. I’ve heard enough policy regurgitation through email and on the phone. I still have not received a response that covers why I was fraudulently charged three times, and why that money has now disappeared.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

I love Adore Me. They're products always fit perfect, and are made well! They don't tear or rip or fall apart, and they always have great sales going on, and fast shipping!

I find ur selection and the quality of. Everything I hav purxhased!! So happy recieved my latest bra panty set!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I hate that it took me having to file a claim with the Revdex.com to get them to close my account. They did have some nice items that I would have considered purchasing. The screenshot that was forwarded from them was not mine. I did NOT order the "[redacted]" lingerie set that is pictured in the email they attached.. I ordered a blue striped swim suit. Also "the pay as you go" button was on the right side of my screen. The "confirmation" email gave me no way to CONFIRM or DENY the VIP membership. It was the first statement of terms I had seen.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
If you read my last response you would see that I want my credit card information removed from your systems. I would like to know how to accomplish this. Please actually read the complaint.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Great products. Great delivery time

I LOVE adore me !!! They're the only lingerie store I have been able to find bras in my size and everything else is super cute as well!

LOVE, LOVE, LOVE! It's absolutely satisfying shopping here. Great deals, all the time! Even get special offers and coupons when items are delivered. Prices are so affordable, and quality is great. I've been a VIP member for about a year, and I don't see it ending anytime soon.

I have been ordering from Adore Me for around 6 months or so. Their products are not only beautiful but very well made and extremely reasonably priced. The sizing chart is on point and my orders ship out quickly. I've only needed to contact customer service one time and they were courteous, professional and they got my issue resolved in minutes. My only complaint, and it's not related to the company at all, is that the shipping partner appears to take their good ole time in getting the package from point A to point B. I highly recommend Adore Me and don't think I'll be purchasing undergarments or pajamas from anyone but them anytime soon.

Adore me always has a great selection of not only bra and panty sets but athletic wear and pajamas. I love how they always have new designs. They also ship very fast so I'm not left waiting for my items long. I love my vip membership because I always receive special perks and discounts, it makes me feel appreciated as a customer.

[redacted] [redacted]
 
[redacted]
 
[redacted]...

[redacted] [redacted] This is in reply to the complaint ID [redacted].Thank you so much for contacting us.Regarding the subscription program, we have attached a screen shot of the shopping cart with the two payment options (as seen in image #1).  Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase.VIP members who do not shop or skip the 6th day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month.Upon further investigation, we see that the customer was unsubscribed from the membership on December [redacted] 2014 (see attached image #3). As the customer was unsubscribed from the VIP membership,  they will not need to shop or skip the month and we confirm the fact that no charges for store credit will occur.If there are further comments questions or concerns, please let us know. Best regards,     [redacted] [redacted] [redacted] [redacted]

Very good customer service, the perfect app

I absolutely love Adore Me. They have really pretty sets. They don't make you buy every month a d have amazing deals, which as a college student is awesome. If I've ever not liked something it was due to my preferences, not Adore Me or the quality of the set. I highly recommend them. Shipping is also really decent!

[redacted]
 
[redacted]
  
[redacted]
Dear RevDex.com,
This is in reply to the
/>
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and is still active as
of 9/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in April
and was charged on 04/[redacted]/2013, 05/[redacted]2013, [redacted]10/2013, 07/[redacted]2013, and 08/[redacted]2013.
The store credits do expire 12 months after they
were charged. This information is stated in the emails informing you that you
have been charged and your money is in store credit on the website for use on
your next purchase. It’s also stated in the terms and conditions (as seen below
in image #3):
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
**
[redacted]
[redacted]
[redacted]
 
[redacted]
Dear RevDex.com,
This is in...

reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been refunded for
their June store credit ($39.95) as well as unsubscribed from our VIP
membership.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
The customer did not skip or make a purchase in
March and was charged on 3/**/2014, 4/*/2014, 5/*/2014 and 6/*/2014. This
customer was only refunded for their last sore credit amount for 6/*/2014
because we do have a 30 day refund policy *see terms and conditions for more
information* As previously stated this customer was refunded and unsubscribed.
For any remaining store credit requests:
VIP Membership Payment Option
Selecting the VIP
membership during checkout enrolls you into a flexible, active membership with
many benefits. Members enjoy a special in-house price in addition to exclusive
deals and sales, reward points and free shipping and exchanges in the U.S.  Benefits
of joining the VIP membership are detailed during checkout. Your only
obligation as a VIP member is to visit the site between the [redacted] and [redacted] of each month, then decide if you want
to shop an item or skip that given month. Customers may skip an unlimited
amount of months (consecutive or not).
VIP members who do not shop or
skip the [redacted] day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in
store credit. Members may redeem this credit on Adore Me.com at any time. VIP
members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may
change their minds and are free to shop any item in their showroom throughout
the month. Please note this is an automatic billing, and members who do not
participate in the active membership may accumulate store credits. Credits
expire 12 months after the charge.
VIP members may enroll
in our Payment Vacation program, where they grow familiar
with the perks of membership over a period of three months, but do not need to
visit the site and shop or skip each month. They enjoy all the benefits,
obligation-free, and will receive an email notification towards the end of the
vacation indicating their Payment Vacation is ending. Customers will
automatically rejoin the active membership after this period.  To enroll
in the payment vacation program, please contact our customer service department.
To request a credit
refund, please contact our customer service department. All refunds are subject to
our Refund Policy. Please note: Credits resulting from the
monthly charge on the [redacted] are only eligible for a refund up to 30 days past the
date of the charge. In order to be eligible for a refund of
store credit beyond 30 days, you must write a letter to our claims department
explaining the case and why you were not able to call within our 30 day limit
to request a refund. Please include your email address in the letter. All
requests sent to the claims department must be typed and mailed to:
Adore Me: Claims
[redacted]
[redacted] 
We will analyze your
case and provide an answer by email within 10 business days (from the
postmarked date) if you are from the U.S.  or 1 month (from the postmarked
date) if you are from Canada or another country. 
Store credit refunds
are at the sole discretion of Adore Me.com. Orders placed using Groupon, will
not be partially refunded for sets not received. The only way to receive a
refund for orders placed with a Groupon, is to return the entire order. 
Best regards,
[redacted]
[redacted]
[redacted]