Adore Me, Inc.

I love all the products I have gotten from Adore Me. I've always received them promptly and they've been in excellent condition.

Great clothes at what's actually a fair price even if it seems high. I've always had fast and accurate shipping and they allow free returns and exchanges if it doesn't fit.

I did not receive my last order. I moved and it was shipped to the old address in June. I changed my address in Adore and since it has been a month and the post office has not forwarded my package, I think it was returned to Adore and they have not contacted me. Very unhappy.

I absolutely love Adore Me! Never a hassle with returns if they don't fit

Never had a problem with Adore me. Love the products, good quality and nice selection.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Re-stating the policy is not even an attempt to solve this matter. I did not protest the validity of my subscription to the program. However unethical it may be, I am aware that is what I signed up for.I also did not protest the fact that an email (just one, not two) is sent regarding skipping or purchasing before the [redacted]. However, I am protesting the fact that, despite skipping the month, I was charged three times.  While the AdoreMe system may state that I did not skip the month, I most certainly did. Had I simply forgotten to skip the month, why would I have reached out to customer service that same day stating that I was charged even though I skipped the month? Then again two more times? Three times, I clicked a button that told this company not to charge my card and it was charged anyway. If the system didn’t process my authorization denial, that’s on the company system, NOT on me.  It was not relayed to me that I had 30 days to get this refund. It seems AdoreMe can’t get a grip on how they want to process refunds. Reading through the hundreds of Revdex.com complaints, some say they were told to send an email, write a letter, or call in, only to be told it could not be processed in that manner. Nearly every complaint is responded to with a different method of dealing with a refund. How many hoops do your honest customers need to jump through, AdoreMe? A customer should not have to go to such great lengths to receive a refund when their card was fraudulently charged. It is absolutely ludicrous that it is so easy to sign someone up for their card to be charged every month, yet dealing with fraud is apparently so difficult.  I am eagerly waiting a real response, one that actually addresses my complaint. I’ve heard enough policy regurgitation through email and on the phone. I still have not received a response that covers why I was fraudulently charged three times, and why that money has now disappeared.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

I was very happy with my purchase from Adore Me. They were very helpful!

Accidently ordered the wrong size and hope my exchange goes well, however one of the lace bras I ordered had little pills all over it, the kind that appear after many washes and lots dryer time. Hoping the ones I exchange for come in better condition.

[redacted]
 
[redacted]
  
[redacted]
Dear RevDex.com,
This is in reply to the
/>
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and is still active as
of 9/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in April
and was charged on 04/[redacted]/2013, 05/[redacted]2013, [redacted]10/2013, 07/[redacted]2013, and 08/[redacted]2013.
The store credits do expire 12 months after they
were charged. This information is stated in the emails informing you that you
have been charged and your money is in store credit on the website for use on
your next purchase. It’s also stated in the terms and conditions (as seen below
in image #3):
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]

I am very satisfied with Adore Me!! Their prices and quality are great!

I find ur selection and the quality of. Everything I hav purxhased!! So happy recieved my latest bra panty set!

Very good customer service, the perfect app

[redacted] [redacted]
 
[redacted]
 
[redacted]...

[redacted] [redacted] This is in reply to the complaint ID [redacted].Thank you so much for contacting us.Regarding the subscription program, we have attached a screen shot of the shopping cart with the two payment options (as seen in image #1).  Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase.VIP members who do not shop or skip the 6th day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month.Upon further investigation, we see that the customer was unsubscribed from the membership on December [redacted] 2014 (see attached image #3). As the customer was unsubscribed from the VIP membership,  they will not need to shop or skip the month and we confirm the fact that no charges for store credit will occur.If there are further comments questions or concerns, please let us know. Best regards,     [redacted] [redacted] [redacted] [redacted]

[redacted]
[redacted]
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]
 Thursday, January [redacted], 2015This is in reply...

to the complaint ID #[redacted]First of all, we would like to apologize to the customer for the dissatisfying  service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The customer chose the VIP option (we do not offer a trial option, as the customer mentioned) and the membership confirmation email wassent to the customer on 2014-07-** (as seen in image #2). The customer was also sent notification emails, that can also be seen in image #2. Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.That being said, by using the Adore Me.com, Corp. website customers agree to follow and be bound by our Terms and Conditions , here: [redacted]. We have attached the part about membership cancellation  (image #3). The customer mentioned that they included a written cancellation request with they return package. Unfortunately,  returned packages are received and processed by our warehouse and warehouse employees do not have access to customers’ personal information and accounts. However, upon  further investigation, we see that the customer contacted us by telephone on December [redacted], was unsubscribed from the membership and was refunded December’s store credit of $39.95 (see attached image#4).Moreover, after reviewing the customer’s  account it appears that they initiated a chargeback for a part of their store credit. For the remaining store credit ,  the customer is welcome to contact our Claims Department.  In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:Adore Me: Claims[redacted]
[redacted] OR
[redacted]We will provide an answer by email within 10 business days. If there are further comments questions or concerns, please let us know.  Best regards,     [redacted]
[redacted]
[redacted]
[redacted]
 Tell us why here...

Adore me always has a great selection of not only bra and panty sets but athletic wear and pajamas. I love how they always have new designs. They also ship very fast so I'm not left waiting for my items long. I love my vip membership because I always receive special perks and discounts, it makes me feel appreciated as a customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I had originally opened a complaint against "Adore Me" Lingerie as I believe they're taking advantage of customers and putting them into a VIP program without proper notification/authorization.  After going to the extreme of removing all my information from them and filing a complaint, I found that they charged my credit card again this month.  After calling them they proclaimed that I re-entered the VIP program on March [redacted] when I processed an order for a store credit they were not willing to refund when I unsubscribed.  Their correspondence to the Revdex.com however states that I unsubscribed on March [redacted].  You'd think they'd have found it worth mentioning if I'd immediately signed back up again.  Originially when joining the VIP there was a $15 discount.  Apparently by throwing on a $5 discount to my second forced order they resubmitted me to the VIP program and therefore entitled themselves to more pre-authed deposits from my credit card.  How in seven hells is this kosher. Go try to make a non-VIP order through that God-forsaken site and tell me that there isn't something very wrong there. 
 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I absolutely love Adore Me. They have really pretty sets. They don't make you buy every month a d have amazing deals, which as a college student is awesome. If I've ever not liked something it was due to my preferences, not Adore Me or the quality of the set. I highly recommend them. Shipping is also really decent!

I called customer service to change the shipping address of the package because I was uprooted expectantly from that location. I was on hold for over 5 minutes. When I finally got a person I gave my request for change of shipping address and she hung up on me after telling me to hold while she made the changes. I waited for 5 more minutes and heard a dial tone. My package was delivered and was stolen. I dont appreciate the crappy customer service. Now im out of $40 because of it.

LOVE, LOVE, LOVE! It's absolutely satisfying shopping here. Great deals, all the time! Even get special offers and coupons when items are delivered. Prices are so affordable, and quality is great. I've been a VIP member for about a year, and I don't see it ending anytime soon.

No complaints. The only thing I haven't done is ask for a refund of my monthly credit, but if they handle those requests as well as their order taking, delivery and general customer service duties, I can't imagine they'd have a problem. A+ company.