Adore Me, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I hate that it took me having to file a claim with the Revdex.com to get them to close my account. They did have some nice items that I would have considered purchasing. The screenshot that was forwarded from them was not mine. I did NOT order the "[redacted]" lingerie set that is pictured in the email they attached.. I ordered a blue striped swim suit. Also "the pay as you go" button was on the right side of my screen. The "confirmation" email gave me no way to CONFIRM or DENY the VIP membership. It was the first statement of terms I had seen.
Sincerely,
[redacted]

I have been ordering from Adore Me for around 6 months or so. Their products are not only beautiful but very well made and extremely reasonably priced. The sizing chart is on point and my orders ship out quickly. I've only needed to contact customer service one time and they were courteous, professional and they got my issue resolved in minutes. My only complaint, and it's not related to the company at all, is that the shipping partner appears to take their good ole time in getting the package from point A to point B. I highly recommend Adore Me and don't think I'll be purchasing undergarments or pajamas from anyone but them anytime soon.

I LOVE adore me !!! They're the only lingerie store I have been able to find bras in my size and everything else is super cute as well!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
While I am satisfied with the refund and the company finally taking me off of the VIP membership which is what I asked for originally in February. I still think the business practices of AdoreMe are very questionable. In their 'proof' that they contacted me, it shows that I never viewed any of the emails they sent. I do not remember receiving any email about being taken off of the "payment vacation" or that I would be charged. My complaint is just one of hundreds, perhaps this is something that should be investigated. 
Sincerely,
Nora Walker

Great organization!

[redacted]:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I stated in the original complaint, and previously communicated to [redacted], I live in a dormitory and I do not have access to outgoing mail so I do not see how it is possible for me to exchange the set. I do not understand why the thigh high attachments can not be shipped separately, as I am sure the value of them is less than $1 combined.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Adore Me, Inc. is an amazing company!! Their products are affordable and very well made! I love the many options they provide and their customer service rocks!!

I loved this piece. My boyfriend loved it too because it was so soft.
Great quality, and fit beautifully. I'm really small overall so it was nice to know that this piece could be adjusted in the back.

I have been a member of AdoreMe VIP for about 3 or 4 years now and I have never had any problems! I love how easy it is to skip the month when I do not wish to purchase anything right away and I never feel like I cannot trust what is going on or that they are trying to trick me into buying something. Also returning packages if I did not like what I purchased or it did not fit is very easy and straightforward. There are a ton of different types of styles and I can always find something I like. They have gotten better over the years about keeping sizes in stock and I like the addition of activewear and swimwear! Plus my boyfriend always loves anything I purchase! AdoreMe products definitely enhance my confidence and Im sure I will continue to be a costumer for a long time!

I love adore me! Their customer service is fantastic and their product is good quality.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I have already put given you my reason of what happened. You can take it and give it to your claims office. Getting my money back is more difficult than it should be. I have looked up your reviews and there are MULTIPLE who are having this same issue. There is obviously something wrong with the way you are executing this supposed "VIP" package. Instead of arguing with the customer you should just give them their money back!!! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Great products. Great delivery time

[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]
[redacted]
**
[redacted]
[redacted]
[redacted]
 
[redacted]
Dear RevDex.com,
This is in...

reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been refunded for
their June store credit ($39.95) as well as unsubscribed from our VIP
membership.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
The customer did not skip or make a purchase in
March and was charged on 3/**/2014, 4/*/2014, 5/*/2014 and 6/*/2014. This
customer was only refunded for their last sore credit amount for 6/*/2014
because we do have a 30 day refund policy *see terms and conditions for more
information* As previously stated this customer was refunded and unsubscribed.
For any remaining store credit requests:
VIP Membership Payment Option
Selecting the VIP
membership during checkout enrolls you into a flexible, active membership with
many benefits. Members enjoy a special in-house price in addition to exclusive
deals and sales, reward points and free shipping and exchanges in the U.S.  Benefits
of joining the VIP membership are detailed during checkout. Your only
obligation as a VIP member is to visit the site between the [redacted] and [redacted] of each month, then decide if you want
to shop an item or skip that given month. Customers may skip an unlimited
amount of months (consecutive or not).
VIP members who do not shop or
skip the [redacted] day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in
store credit. Members may redeem this credit on Adore Me.com at any time. VIP
members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may
change their minds and are free to shop any item in their showroom throughout
the month. Please note this is an automatic billing, and members who do not
participate in the active membership may accumulate store credits. Credits
expire 12 months after the charge.
VIP members may enroll
in our Payment Vacation program, where they grow familiar
with the perks of membership over a period of three months, but do not need to
visit the site and shop or skip each month. They enjoy all the benefits,
obligation-free, and will receive an email notification towards the end of the
vacation indicating their Payment Vacation is ending. Customers will
automatically rejoin the active membership after this period.  To enroll
in the payment vacation program, please contact our customer service department.
To request a credit
refund, please contact our customer service department. All refunds are subject to
our Refund Policy. Please note: Credits resulting from the
monthly charge on the [redacted] are only eligible for a refund up to 30 days past the
date of the charge. In order to be eligible for a refund of
store credit beyond 30 days, you must write a letter to our claims department
explaining the case and why you were not able to call within our 30 day limit
to request a refund. Please include your email address in the letter. All
requests sent to the claims department must be typed and mailed to:
Adore Me: Claims
[redacted]
[redacted] 
We will analyze your
case and provide an answer by email within 10 business days (from the
postmarked date) if you are from the U.S.  or 1 month (from the postmarked
date) if you are from Canada or another country. 
Store credit refunds
are at the sole discretion of Adore Me.com. Orders placed using Groupon, will
not be partially refunded for sets not received. The only way to receive a
refund for orders placed with a Groupon, is to return the entire order. 
Best regards,
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
If you read my last response you would see that I want my credit card information removed from your systems. I would like to know how to accomplish this. Please actually read the complaint.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I love the unlined bras the best as the others do not look good under t-shirts. I am a plus size 40D and wear a 16W. I do notice in the under wear, the crotch area where the lace is attached to the cotton panel, is coming loose. That was only after a few washings. Also the bows came off after 1 washing. I am watching the underwire in the bras to see how long it will be before they come out of the stitching. That will be a big factor for me. Besides that, I am very pleased with Adoreme service and will continue to use them.

[redacted]
[redacted]
[redacted]
[redacted]
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]
Dear Revdex.com,
This is in reply to the
/>
complaint ID[redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014 as well as refunded in the amount of $39.95 for the month of
June.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent a
membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in August
and was charged on 03/*/2014, 04/**//2014, 05/**/2014 but contacted us on 05/**/2014
and was refunded but not unsubscribed at the time she called. As previously
stated I have refunded her and, unsubscribed.
 
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
 
To
request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note:
Credits resulting from the monthly charge on the [redacted] are only eligible for a
refund up to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
[redacted]
[redacted]
[redacted] 
We
will analyze your case and provide an answer by email within 10 business days
(from the postmarked date) if you are from the U.S.  or 1 month (from the
postmarked date) if you are from Canada or another country. 
Store
credit refunds are at the sole discretion of Adore Me.com. Orders placed using
Groupon, will not be partially refunded for sets not received. The only way to
receive a refund for orders placed with a Groupon, is to return the entire
order. 
Please also refer to our How It Works section,
for additional details.
Best regards,
[redacted]
[redacted]
[redacted]

I love Adore Me. They're products always fit perfect, and are made well! They don't tear or rip or fall apart, and they always have great sales going on, and fast shipping!

Adore Me is wonderful! I am satisfied every order!

Amazing, extremely helpful, great products