Adore Me, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I had originally opened a complaint against "Adore Me" Lingerie as I believe they're taking advantage of customers and putting them into a VIP program without proper notification/authorization.  After going to the extreme of removing all my information from them and filing a complaint, I found that they charged my credit card again this month.  After calling them they proclaimed that I re-entered the VIP program on March [redacted] when I processed an order for a store credit they were not willing to refund when I unsubscribed.  Their correspondence to the Revdex.com however states that I unsubscribed on March [redacted].  You'd think they'd have found it worth mentioning if I'd immediately signed back up again.  Originially when joining the VIP there was a $15 discount.  Apparently by throwing on a $5 discount to my second forced order they resubmitted me to the VIP program and therefore entitled themselves to more pre-authed deposits from my credit card.  How in seven hells is this kosher. Go try to make a non-VIP order through that God-forsaken site and tell me that there isn't something very wrong there. 
 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Great organization!

Adore Me, Inc. is an amazing company!! Their products are affordable and very well made! I love the many options they provide and their customer service rocks!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I have already put given you my reason of what happened. You can take it and give it to your claims office. Getting my money back is more difficult than it should be. I have looked up your reviews and there are MULTIPLE who are having this same issue. There is obviously something wrong with the way you are executing this supposed "VIP" package. Instead of arguing with the customer you should just give them their money back!!! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

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[redacted]
Dear...

RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 4/**/2014 as well as refunded $39.95 for the month of April.
 
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip the month in January
2014, February 2014, March 2014, April 2014 and was refunded for April 2014 as
well as unsubscribed.
 
To request a credit refund, please contact our
customer service department. All refunds are subject to our Refund Policy.
Please note: Credits resulting from the monthly charge on the 6th are only
eligible for a refund up to 30 days past the date of the charge. In order to be
eligible for a refund of store credit beyond 30 days, you must write a letter
to our claims department explaining the case and why you were not able to call
within our 30 day limit to request a refund. Please include your email address
in the letter. All requests sent to the claims department must be typed and
mailed to:
 
Adore Me: Claims
[redacted]
[redacted]
 
We will analyze your case and provide an answer
by email within 10 business days (from the postmarked date) if you are from the
U.S.  or 1 month (from the postmarked
date) if you are from Canada or another country.
 
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
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[redacted]
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[redacted]
Dear Revdex.com,
This is in reply to the
/>
complaint ID[redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014 as well as refunded in the amount of $39.95 for the month of
June.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent a
membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in August
and was charged on 03/*/2014, 04/**//2014, 05/**/2014 but contacted us on 05/**/2014
and was refunded but not unsubscribed at the time she called. As previously
stated I have refunded her and, unsubscribed.
 
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
 
To
request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note:
Credits resulting from the monthly charge on the [redacted] are only eligible for a
refund up to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
[redacted]
[redacted]
[redacted] 
We
will analyze your case and provide an answer by email within 10 business days
(from the postmarked date) if you are from the U.S.  or 1 month (from the
postmarked date) if you are from Canada or another country. 
Store
credit refunds are at the sole discretion of Adore Me.com. Orders placed using
Groupon, will not be partially refunded for sets not received. The only way to
receive a refund for orders placed with a Groupon, is to return the entire
order. 
Please also refer to our How It Works section,
for additional details.
Best regards,
[redacted]
[redacted]
[redacted]

I called customer service to change the shipping address of the package because I was uprooted expectantly from that location. I was on hold for over 5 minutes. When I finally got a person I gave my request for change of shipping address and she hung up on me after telling me to hold while she made the changes. I waited for 5 more minutes and heard a dial tone. My package was delivered and was stolen. I dont appreciate the crappy customer service. Now im out of $40 because of it.

I loved this piece. My boyfriend loved it too because it was so soft.
Great quality, and fit beautifully. I'm really small overall so it was nice to know that this piece could be adjusted in the back.

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 Thursday, January [redacted], 2015This is in reply...

to the complaint ID #[redacted]First of all, we would like to apologize to the customer for the dissatisfying  service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The customer chose the VIP option (we do not offer a trial option, as the customer mentioned) and the membership confirmation email wassent to the customer on 2014-07-** (as seen in image #2). The customer was also sent notification emails, that can also be seen in image #2. Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.That being said, by using the Adore Me.com, Corp. website customers agree to follow and be bound by our Terms and Conditions , here: [redacted]. We have attached the part about membership cancellation  (image #3). The customer mentioned that they included a written cancellation request with they return package. Unfortunately,  returned packages are received and processed by our warehouse and warehouse employees do not have access to customers’ personal information and accounts. However, upon  further investigation, we see that the customer contacted us by telephone on December [redacted], was unsubscribed from the membership and was refunded December’s store credit of $39.95 (see attached image#4).Moreover, after reviewing the customer’s  account it appears that they initiated a chargeback for a part of their store credit. For the remaining store credit ,  the customer is welcome to contact our Claims Department.  In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:Adore Me: Claims[redacted]
[redacted] OR
[redacted]We will provide an answer by email within 10 business days. If there are further comments questions or concerns, please let us know.  Best regards,     [redacted]
[redacted]
[redacted]
[redacted]
 Tell us why here...

Accidently ordered the wrong size and hope my exchange goes well, however one of the lace bras I ordered had little pills all over it, the kind that appear after many washes and lots dryer time. Hoping the ones I exchange for come in better condition.

No complaints. The only thing I haven't done is ask for a refund of my monthly credit, but if they handle those requests as well as their order taking, delivery and general customer service duties, I can't imagine they'd have a problem. A+ company.

I am very satisfied with Adore Me!! Their prices and quality are great!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Adore Me is wonderful! I am satisfied every order!

I love adore me! Their customer service is fantastic and their product is good quality.

I love the unlined bras the best as the others do not look good under t-shirts. I am a plus size 40D and wear a 16W. I do notice in the under wear, the crotch area where the lace is attached to the cotton panel, is coming loose. That was only after a few washings. Also the bows came off after 1 washing. I am watching the underwire in the bras to see how long it will be before they come out of the stitching. That will be a big factor for me. Besides that, I am very pleased with Adoreme service and will continue to use them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
While I am satisfied with the refund and the company finally taking me off of the VIP membership which is what I asked for originally in February. I still think the business practices of AdoreMe are very questionable. In their 'proof' that they contacted me, it shows that I never viewed any of the emails they sent. I do not remember receiving any email about being taken off of the "payment vacation" or that I would be charged. My complaint is just one of hundreds, perhaps this is something that should be investigated. 
Sincerely,
Nora Walker

[redacted]:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I stated in the original complaint, and previously communicated to [redacted], I live in a dormitory and I do not have access to outgoing mail so I do not see how it is possible for me to exchange the set. I do not understand why the thigh high attachments can not be shipped separately, as I am sure the value of them is less than $1 combined.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have been a member of AdoreMe VIP for about 3 or 4 years now and I have never had any problems! I love how easy it is to skip the month when I do not wish to purchase anything right away and I never feel like I cannot trust what is going on or that they are trying to trick me into buying something. Also returning packages if I did not like what I purchased or it did not fit is very easy and straightforward. There are a ton of different types of styles and I can always find something I like. They have gotten better over the years about keeping sizes in stock and I like the addition of activewear and swimwear! Plus my boyfriend always loves anything I purchase! AdoreMe products definitely enhance my confidence and Im sure I will continue to be a costumer for a long time!

Amazing, extremely helpful, great products