Adore Me, Inc.

Have bought from this company several times. Very pleased with product, shipping time and easy returns. Only problem I have had is I don't feel they give you enough time to respond to the emails they send for your monthly purchase. You always have the option to skip the month, but if you don't respond in their timely manner, which I feel is less than 24 hours, then they bill you and put a credit on your account for future purchase. I say they should give you at least 3 days to reply. I complained and they allowed me to be put on a vacation from purchase, which is 3 months without them sending an email for your monthly purchase. Even though I have been on vacation so to speak, I have still bought from them, I just like having the option of purchasing when I want and them not charging me until I actually order.

An amazing site, excellent customer service, fast shipping, returns and refunds and there are so many sure things on the site I never know what to get. More options in the swim suit sections for petite girls with bigger bust is needed, but all in all I live shopping at adore.

They have a pretty good selection of cute and reasonably priced lingerie. Orders always come nicely wrapped AND on time!

Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they...

have since reached us and been unsubscribed
as of 4/**/2014 as well as refunded $39.95 for the month of April. We are only
allowed to refund anyone within 30 days.
 
To request a credit
refund, please contact our customer service department. All refunds are subject
to our Refund Policy. Please note: Credits resulting from the monthly charge on
the 6th are only eligible for a refund up to 30 days past the date of the
charge. In order to be eligible for a refund of store credit beyond 30 days,
you must write a letter to our claims department explaining the case and why
you were not able to call within our 30 day limit to request a refund. Please
include your email address in the letter. All requests sent to the claims
department must be typed and mailed to:
 
Adore Me: Claims
[redacted]
[redacted]
[redacted]
 
We will analyze your
case and provide an answer by email within 10 business days (from the
postmarked date) if you are from the U.S. 
or 1 month (from the postmarked date) if you are from Canada or another
country.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip the month in January
2013, February 2013, March 2013, May 2013, November 2013, December 2013, January
2014, February 2014, March 2014, April 2014,  and was refunded for April 2014 as well as
unsubscribed.
 
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

I love my products. Very good quality. Fast shipping. Never have had a problem.

Adore Me provides great products that women, including me, love to put on. They make me feel sexy and always fit perfect. I've been ordering from them for over a year and they have provided great customer service. I always get excited when my Adore Me package comes in the mail!

For an online lingerie business, they do their best to provide quality looks at affordable prices. They do a good job of presenting their products well and delivering them in a timely manner. I have not had the need or opportunity to work with their customer support team, but I have enjoyed the purchases I have made.

I love getting my packages from Adore Me. Always something beautiful and sexy inside!!

This company steals money from their customers. They force you to make an account in order to purchase anything and then use your credit card information to continue charging you on a monthly basis for items you didn't order. They are a scam and a very dishonest company. Will never order from them again. Beware of so called "VIP" membership...this is just a sneaky way for them to charge your credit card recurrently. They will sign you up for it automatically after your first purchase without your knowledge. Disgraceful and appalling business tactics. They should undergo federal investigation and be shut down!

[redacted]
 
 
 
 
[redacted]
Dear Better
/>
Business Bureau,
This is in reply to the
complaint ID [redacted]
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 12/*/2014 as well as refunded $39.95 for the month of December.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in August
and was charged on 9/**/20143, 11/*/2013, 11/*/2014, 12/*/2013 but did not
contact us until 12/*/2013.
 
To request a credit refund, please contact our
customer service department. All refunds are subject to our Refund Policy.
Please note: Credits resulting from the monthly charge on the [redacted] are only
eligible for a refund up to 30 days past the date of the charge. In order to be
eligible for a refund of store credit beyond 30 days, you must write a letter
to our claims department explaining the case and why you were not able to call
within our 30 day limit to request a refund. Please include your email address
in the letter. All requests sent to the claims department must be typed and
mailed to:
 
[redacted]
 
We will analyze your case and provide an answer
by email within 10 business days (from the postmarked date) if you are from the
U.S.  or 1 month (from the postmarked
date) if you are from Canada or another country.
 
Store credit refunds are at the sole discretion
of Adore Me.com. Orders placed using Groupon, will not be partially refunded
for sets not received. The only way to receive a refund for orders placed with
a Groupon, is to return the entire order.
Best regards,
[redacted]

I LOVE and I'm obsessed with this amazing store.. I order from here all the time very pleased

[redacted]
 
[redacted]
Dear RevDex.com,
This is in reply to the
complaint ID...

[redacted].
Thank you so much for contacting us.
I looked into the
customer’s case, and see that they have since reached us and been refunded for
their May store credit ($39.95) as well as unsubscribed from our VIP
membership.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in
image #2):
The customer did not skip or make a purchase in August
and was charged on 3/**/2014, 4/*/2014, and 5/*/2014. This customer was only
refunded for their last sore credit amount for 5/*/2014 because we do have a 30
day refund policy *see terms and conditions for more information*
 
For any remaining store credit requests:
VIP
Membership Payment Option
Selecting the VIP membership during checkout enrolls you into a
flexible, active membership with many benefits. Members enjoy a special
in-house price in addition to exclusive deals and sales, reward points and free
shipping and exchanges in the U.S.  Benefits of joining the VIP membership
are detailed during checkout. Your only obligation as a VIP member is to visit
the site between the [redacted] and [redacted] of each month, then decide if you want
to shop an item or skip that given month. Customers may skip an unlimited
amount of months (consecutive or not).
VIP members who do not shop or
skip the [redacted] day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in
store credit. Members may redeem this credit on Adore Me.com at any time. VIP
members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may
change their minds and are free to shop any item in their showroom throughout
the month. Please note this is an automatic billing, and members who do not
participate in the active membership may accumulate store credits. Credits
expire 12 months after the charge.
VIP members may enroll in our Payment
Vacation program,
where they grow familiar with the perks of membership over a period of three
months, but do not need to visit the site and shop or skip each month. They
enjoy all the benefits, obligation-free, and will receive an email notification
towards the end of the vacation indicating their Payment Vacation is ending.
Customers will automatically rejoin the active membership after this period.
 To enroll in the payment vacation program, please contact our customer service department.
To request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note:
Credits resulting from the monthly charge on the [redacted] are only eligible for a refund
up to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
[redacted] 
We
will analyze your case and provide an answer by email within 10 business days
(from the postmarked date) if you are from the U.S.  or 1 month (from the
postmarked date) if you are from Canada or another country. 
Store
credit refunds are at the sole discretion of Adore Me.com. Orders placed using
Groupon, will not be partially refunded for sets not received. The only way to
receive a refund for orders placed with a Groupon, is to return the entire
order. 
 
Best regards,
[redacted]

Adore me is great for people like myself, who are looking for cute items without breaking the bank. If you wash and take care of the items properly then they hold up nicely!

Generally, AdoreMe has provided nice products at a reasonable price, but whenever there's a shipping issue, they seem to have serious trouble responding and correcting the problem.
I've had several experiences with support staff who don't seem to even be looking into the order history, and instead just send a form-letter reply that further delays or confuses any resolution.

I love the products and the delivery was fast. The puns on the box were also great! The only thing I was remotely displeased with was the included lookbook. All of the models were white and there was only one plus sized model while the website has very diverse models which is what makes me enjoy the website.

[redacted]
 
[redacted]
 
[redacted]
Dear Revdex.com,
This is in reply to the complaint ID [redacted].
Thank you so much for contacting us.
I looked into this customers account to see that they have been Unsubscribed, as well as refunded since the  day they called on 6/**/2014. There is no further action to be made on this complaint.
Best,
[redacted] [redacted]

Had very high hopes for this site as everything looks so beautiful. I placed my first 36DDD order from the plus size section and it fit perfectly. The next order I placed was for the same size (36DDD) but from the regular size section and it was easily two cup sizes too small. By the time I read the rules for exchanges (I had to send the whole set back even though I pick the bra and panty sizes separately and they come in completely separate packages), I had already worn the panties so now I'm stuck with the bras. Doesn't make sense to me and since the sizing is inconsistent, I don't trust that it will work for me.

AdoreMe, Inc
[redacted]
The...

Revdex.com, New York
[redacted]
Monday, February [redacted], 2013
Dear RevDex.com,
This is in reply to the
complaint ID  [redacted].
Thank you so much for
contacting us.
 
I looked into this
customer’s account to see that they were refunded their full amount in store
credit on the day they called (2/**/2014). This customer must call our hotline if
they wish to be unsubscribed from our membership after their payment vacation
is over in May at [redacted]. We are open from 8:30AM – 8:30PM EST time,
Monday – Friday.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
 
E-mails regarding
membership sent to the customer in question (as seen in image #2):
This customer did not make a purchase or skip
the month in December 2014, January 2014, and February 2014, and was charged on
12/**/2014, 1/**/2014, and 2/**/2014 but refunded on 2/**/2014.
Best regards,[redacted]

Terrible, was surprised with a $40 shipping fee when it was dropped off. Will not order again.

I love love love Adore me products. They fit well and make a person feel oh so sexy. I recommend them to all my friends and female family member's.