Adore Me, Inc.

I was very happy with my purchase from Adore Me. They were very helpful!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have requested via the Revdex.com, customer service phone calls, and emailing Adore Me, Inc. directly asking that they delete all account information and cancel my account subscription.  In [redacted]'s own reply to my first Revdex.com complaint, she gives contradictory information, saying in the beginning of her response -  "I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 9/**/2014."  She then closes her response with the contradictory statement that my account is not unsubscribed: "As previously stated this customer is not unsubscribed."
I went back to the site to check if this was simply a typo, but my account is still on file with all email contact information and billing information.  The credit card number has finally been removed, but the account itself is still active, as I was able to re-log in with my email address.  I am again requesting that the account be DELETED in its entirety with all of my information removed, as requested in all of my previous correspondence.  As of September **, 2014 this has still not been resolved.
 
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I still feel that the information in question was hidden far from the actual promotional advertisements, but I can see that the company has no intention of making it right or adjusting their advertising.  I don't intend to argue any further with them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want crefit for all items returned 39.95 without a vip membership makes it nearly impoosible to purchase an item on adoreme.com
 
im not going to spend  another $ 10s of my hard earned money when I still have not received credit or refund for 70.90  items that eere returned unworn and in the condition they were received
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

It didn't came yet smh

I simply adore the Adore Me company. They have a huge selection to chose from. Not only panties and bras but nighties and lounge wear. My boyfriend and I love to order from them.

I lis company.. No matter the size or style I ALWAYS find something I love...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 1. The mobile version of their site is not adequately representative of the full access to my bank account that the VIP membership entails. In recreating the purchase process, there is one sentence about it.
2. They [Adore Me], without consulting me, made a deposit into my bank account in the amount of nearly $40 (after canceling my membership, again, without prior consultation); I did not approve or give consent (or even know about) this money being refunded. This is an unauthorized usage of my banking information and a direct violation of my personal banking account that is representative of a larger issue.
3. They are still unreachable by phone or email in order to resolve this issue. I have yet to speak to a real person that hasn't hung up because the phone line was "static-ey"; the number that I was given to call has a full voicemail inbox and is (apparently) not related to customer service.
4. The amount of un-used credit I have is something near $350; I will accept nothing less than a full refund. This is a ludicrous example of "small print" being used against me as a customer – combined with their unreachability and unauthorized usage of my bank account, it is a complete scam.
5. The response that was given to this email is, verbatim (excluding my personal information), the same response they have to the HUNDREDS of customers with the same complaint. If there is so much confusion regarding this "VIP membership," then a "better business" would clarify or alter the subscription with a personalized and direct email. This is not a "VIP membership," it is an attempt to confuse their consumers and get as much money from them as possible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

All the items I have purchased from Adore Me is as described and came in the time frame promised. The quality of the bras and underwear I purchased were of great quality, Prices are reasonable as well. Just a heads up - people need to be sure to "skip a month" if they do not want to order anything that month. Adore Me will send you a reminder, but if you do not skip the month, you will be charged $39.99, which will show up as a credit in your Adore Me account. So it is not like you get charged and have nothing to show for it.

Items are true to size, sometimes on the smaller size for bras. Detail is nice and everything I've ordered has been comfortable.

Impossible it seems to cancel my account. Once you click payment vacation you have to wait two months before being able to cancel account. The forum they refer you to does not lead to any information for canceling account. Watch out its a money scam!

Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they...

have since reached us and been unsubscribed
as of 4/**/2014 as well as refunded $39.95 for the month of April. We are only
allowed to refund anyone within 30 days.
 
To request a credit
refund, please contact our customer service department. All refunds are subject
to our Refund Policy. Please note: Credits resulting from the monthly charge on
the 6th are only eligible for a refund up to 30 days past the date of the
charge. In order to be eligible for a refund of store credit beyond 30 days,
you must write a letter to our claims department explaining the case and why
you were not able to call within our 30 day limit to request a refund. Please
include your email address in the letter. All requests sent to the claims
department must be typed and mailed to:
 
Adore Me: Claims
[redacted]
[redacted]
[redacted]
 
We will analyze your
case and provide an answer by email within 10 business days (from the
postmarked date) if you are from the U.S. 
or 1 month (from the postmarked date) if you are from Canada or another
country.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip the month in January
2013, February 2013, March 2013, May 2013, November 2013, December 2013, January
2014, February 2014, March 2014, April 2014,  and was refunded for April 2014 as well as
unsubscribed.
 
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

Just gorgeous, of course!

I love my products. Very good quality. Fast shipping. Never have had a problem.

They have a pretty good selection of cute and reasonably priced lingerie. Orders always come nicely wrapped AND on time!

Beautiful and nicely represented on the website.

I absolutely love Adore Me. It's affordable and it's great quality! The service is excellent, shipping is fast, and I'm in love with everything I buy. I'm definitely a loyal customer for Adore Me!

[redacted]
 
[redacted]
 
This is in...

reply to the complaint ID #[redacted].
Thank you so much for contacting us.
Regarding the subscription program, we are not trying by any means to force customers to join it. I have attached below a screenshot of the shopping cart with the two payment options that all customers are given (as seen in image #1)
Moreover, I looked into the customer’s case, and see that they have reached us and were unsubscribed as of [redacted] (see attached image #2)
Regarding the charges, the $1 charge the customer noticed was a “pre-authorization” charge that is made before the full transaction as a way to verify that the card is active before authorizing the total. The $1 drops off the account automatically and is not charged by Adore Me! The customer is free to verify this information with their bank. The only amount charged by Adore Me is the $24.95 for the order (see attached image #3)
 
Best regards,
[redacted]

Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 2/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in
November 2014, December 2014, January 2014, February 2014,  and was charged on 11,**,2014, 12/*/2014,
1/*/2014, and 2/*/2014,  but contacted us
on 2/**/2014 and was unsubscribed as well as refunded their February store
credit.
 
For any remaining store credit:
Please
note that all preferred recurring members that neither select a lingerie set
nor skip the month by clicking the Skip the Month button before the [redacted] day of
the month (11:59:59 p.m. EST), will be charged the monthly dues and will
receive a store credit. All store credits can be redeemed within 12 months of
receiving the credit. Preferred recurring members that do skip the month
(before the [redacted] day 11:59:59 p.m. EST) may change their minds and purchase
any available item in their showrooms. If you receive an unwanted selection, or
if the selection is not completely to your liking, you may return it at our
expense and we will credit your account. Simply use the return shipping label
our client services department emailed to you and drop it off at the shipping
provider location. Please be sure to include your packing slip when returning
any product. You will receive a full credit to your account, which may be used
in accordance with our Credit Policy. To request a refund, please contact
our Client Services. All refunds are subject to our
Refund Policy. Please note: Credits resulting from the monthly charge on the
[redacted] are only eligible for a refund up to 30 days past the date of the charge.
In order to be eligible for a refund of store credit charged beyond 30 days,
you must write a letter to our claims department explaining the case and why
you were not able to call within our 30 day limit to request a refund. Please
include your email address in the letter. All requests sent to the claims
department must be typed and mailed to:
Adore Me : Claims
[redacted]
[redacted]
[redacted]
 
We will analyze your
case and provide an answer by email within 10 business days (from the moment you
mailed out the letter) if you are from the US  or 1 month (from the moment
you mailed the letter) if you are from Canada or other states. 
Refunds are at the
sole discretion of AdoreMe.com and are subject to a $5.95 processing fee to be
deducted from the amount refunded to the card used for purchase. Orders
placed using [redacted], will not be partially refunded for sets not received. The
only way to receive a refund for orders placed using a [redacted], is to send back
the full order. Refunds will be subject to a 5.95 USD restocking fee per set.
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

I am very frustrated with this company! I saw the advertisements and so I ordered something. I wear 2x but I'm case it fit small, I ordered a 4x. I may as well have been trying to fit in a medium.
THEN I returned the only item I bought, and they kept telling me my credit card info was wrong. They had no problem charging me the first time!
THEN I suddenly find out that I am on a membership plan!? When did I sign up for that? It said if I don't sign in and skip a month of ordering I Will be charged 39 dollars. This was NEVER a clear thing that I was signing up to pay for nothing.
I emailed them begging for a refund at this point. And they made me jump through hoops to cancel my membership. It asked me 6 Or 7 times in a row if I was sure I wanted to cancel.
They just emailed me and told me I had to call a number to get my money back. Why? Why is it so hard to get back what I am owed?