Adore Me, Inc.

[redacted]
 
 
 
[redacted]
 
 
 
 
[redacted]
Dear Better
/>
Business Bureau,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
It appears there was
some miscommunication on the phone – for security reasons, any shopper wishing
to request a refund or to unsubscribe must call in and speak with a
representative.
New VIP members who forget to shop or skip between the [redacted] and [redacted] of the
month are given the option to request a refund online for the [redacted] month –
though this does not apply to this shopper’s case as they had shopped with us
While we regret the shopper’s frustration, we offer a no-questions asked 30 day
refund policy for unwanted store credit. When this customer called in to
unsubscribe and request a refund on 10 / ** / 2014, we unsubscribed one credit but
were unable to refund the remaining credit that fell beyond this time frame, as
per store policy.
I have attached below a screen shot of our Refund Policy.
Attached is a screenshot
showing the credit this shopper has successfully used in the past, the refunded
amount and the amount remaining on their account.
The shopper is welcome to contact our claims department for more assistance
(contact [redacted] directly),
or shop with this credit at their convenience within 12 months before credit
expires.
Please let us know if
there is anything further we can do.
Best regards,
Adore Me
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My money was refunded in full, however, I still believe that the company...

needs to make their billing practices more clear, especially with regard to purchases made online. 
Sincerely,
[redacted]

You guys are awesome !!!! Thank you for everything !!!!!

I am glad I unsubscribed because it is really too much hassle. The quality is very poor. They make you think you are getting good quality product but Ive gotten better lingerie at [redacted]. I will not recommend them to anybody. I was very disappointed with the whole experience.

I love shopping with AdoreMe. They have amazing bra sets that fit my cup and band size that I can't never find anywhere else and they look amazing. I also love how with the purchase of a bra they give you a bottom to match in the sizing you choose. They have free return shipping and an easy return process that doesn't take long and they give you an immediate code so you can shop and order something else while your package is be returned. The only thing I don't like is when I have to call and speak to a customer service rep it takes a long time before my call is retrieved. But over all I love it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I feel as thought my complaint was not thoroughly read or understood.  First and foremost, Attachment1 shows the page where a selection can be made for choosing VIP membership or Not, and then select continue shopping.  I was able to continue shopping without selecting either option and yet was still enrolled in VIP membership without any further warning or notification during the checkout process.
I feel as though my complaint was not thoroughly read or understood.  First and foremost, Attachment 1 shows the page where a selection can be made for choosing VIP membership or Not, and then select "Continue Shopping".  I was able to select "Continue Shopping" without selecting either option and yet was still enrolled in VIP membership without any further warning or notification during the checkout process.
Secondly, I was initially told that by refusing the order would un-enroll me from the program since my purchasing the order at a discount automatically bound me to it regardless of whether or not I physically selected that option or knew about it.  I did this and opted out of the months during this process.  
Once the return was finally complete (which took quite some time, as detailed in my original complaint) my credit card that was kept on file, expired.  These two occurrences gave me confidence that I would no longer need to opt out of months, as my membership should have been cancelled as originally promised, and the credit card would no longer be useable.  I also stopped receiving the notification emails saying my monthly selections were available, further confirming my understanding of a successful cancellation.  However, after a brief reprieve, the charges started up again and those are the months that I am contesting.  By the time I realized it, it was February, however that money was taken from me under false guise, by way of an expired credit card, that I was unknowingly tricked into having kept on file in the first place.
Lastly, the refund that I received for the item I originally ordered and subsequently refused, was just a fraction of the amount I paid for it, even though the package was unopened and returned free of any postage expense to Adore Me by way of my refusal.
I have zero desire to receive store credit through your company, and once more respectful and strongly request my refund as detailed in my original complaint. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have really enjoyed everything I have gotten from ADORE ME so far!

First, they send SO MANY SPAMMY EMAILS! I don't need an email sent to me everyday of the same items.
I try to cancel my account on the site and it's NOT clear how to do so ANYWHERE.
Then I call to cancel, have to sit on hold for 15 minutes listening to horrible music.
Once I get someone on the phone, she says she cannot cancel my account.
Then when I finally get an email back, there is a link that does not clearly state I can cancel my account and go to it....
TO CANCEL YOUR ACCOUNT THEY MAKE YOU TAKE A SURVEY!!!
Who does that?
You cannot cancel unless you take a survey?
This whole service is a scam. The quality of the product is not worth the price. Will NEVER recommend. YOU SHOULD BE ASHAMED OF YOUR COMPANY..and your lack of morals! ..hopefully this will prompt someone to take action and fix this.

Fast shipping. Great product. Great prices.

[redacted]
 
[redacted] Monday, March [redacted], 2015 This is in reply to the customer’s rejection of our answer to complaint #[redacted]The store credit is not due to a new charge. As we previously mentioned, the customer was unsubscribed from the membership. The credit was  unfrozen, as a result of the chargeback being concluded. As the customer has been refunded by the bank, we have now removed the credit from their account.Best regards,     [redacted]

Excellent quality,reasonable price ,speedy delivery

I've been extremely pleased with Adore Me. It's hard to find really cute bras and panties in Plus size and bigger cup sizes. They've really got a great selection!
Shipping is free for VIPs and returns are easy. Wait time for returns is slower than some companies, but true their quoted time frame.
(Band sizes run a little smaller than Dept store brands, but once you find your size, you're set.)
P.S. the sexy items have little support for a full figure, but they definitely are fun to wear...and to see the reaction. ;)

Do not buy from this site. They hide the fact that you agree to a monthly fee and make it difficult to cancel it. We will also file with the [redacted]. This is exactly whaat that entity should be focused on.

Adore Me is a good company, providing affordable clothing that is also very attractive. However, as far as quality goes, I found another company, Third Love, to provide superior quality bras. Although they are far more expensive, their product is worth the money. I may still order from Adore Me occasionally if I want to buy something just for fun. One thing that I did not like is that it took so long to receive anything from Adore Me. It generally took up two weeks, even when I requested expidited shipping and paid extra for it. I didn't like that you had to return a whole set if something didn't fit. There were many times that part of the set, the bra, would fit but the underwear did not. I would have had to return the whole set. They are not associted with [redacted] either which is an inconvenience as well.

Awesome service. Better products. And even better prices. Love them

My order was delivered in a very timely manner. The fit was good and I absolutely LOVE the colors and the fabric. I had no issues and will DEFINITELY order from Adore Me again.

Like all the options & love that each bra comes with a gift and matching panties. My options at home is widening.

Came in exactly when I was told it would
Package was in great condition

I love adore me Inc. great selection, great prices and great quality. Keep up the great work!!!

I have ordered bra and panty sets from Adore Me in the past and have found them to be very comfortable. I like it when they put a choice of panties to go with the bra...and the variety of colors. The set is a very good deal.