Adore Me, Inc.

AdoreMe, Inc[redacted] [redacted]Phone: [redacted] The Revdex.com, New York[redacted] [redacted], December [redacted],  2014 This...

is in reply to the complaint ID [redacted].Thank you so much for contacting us.First of all, we would like to apologize to the customer for the dissatisfying  service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1). VIP members who do not wish to make a purchase are able to skip the month before the [redacted] of the month by clicking the „Skip the month” button, located in their showroom (see attached image #2). The membership is also explained on the „How it works” page, here: [redacted] VIP members who do not shop or skip the [redacted] day of each month ([redacted]), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day [redacted] [redacted] [redacted]) may change their minds and are free to shop any itemin their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge. Upon further investigation, we see that the customer received a refund for each of the three months they were charged (see attached image #3).Furthermore, we now confirm that the customer has been unsubscribed from the membership (see attached image #4), therefore there will not be any other charges for store credit in the future. Also, the customer’s email address has been unsubscribed from the newsletter.We also confirm that a manager in our customer service team has sent a letter of apology to the customer, via email.If there are further comments questions or concerns, please let us know.  Best regards,     [redacted] [redacted] [redacted]Phone: [redacted]

Adore me treats its VIPs with great service and really makes you feel appreciated. I love their packages and products. And fairly cheap.

Since I have been a member of this company I have been treated as a valuable customer. Any questions have been resolved promptly and thoroughly. Any issues I may have had were also resolved. I would recommend this company to anyone.

Love the items I've received from Adore Me! They're all really attractive and feel luxurious. And I can typically get a whole set for what I would usually pay for one bra. Good deal

I LOVE all of my purchases from Adore Me and I brag about the quality of the bras and panties I've received.

[redacted]
 
[redacted]
Monday, September [redacted], 2014
Dear RevDex.com,
This is in reply to...

the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed as
of 9/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer was only ever charged for the order that she place on 09/**/2014
for the amount of $9.95. At this time the customer has no store credit in her
account and was unsubscribed as previously stated.
Best regards,
[redacted]

I am very pleased with Adoreme. I am enjoyed all that I have purchased from the company. It is about time that is a company catering to plus size/full figure women.

Best lingerie store ever. Their prices are perfect and affordable. No cheap material used and everything I have bought always fits. Never had to return a thing. They come in beautiful packaging and really make you feel sexy.

Love adore me. To get a bra and underwear for $40 bucks WONDERFUL. The best this adore me is the quality. The quality is top and the fit is 98% times perfect. Easy return and exchange. SIMPLE LOVE ADORE ME.

Since my first purchase I fell in love with adore me... They always have beautifully made garments that feel and look fabulous!

I love Adore Me. Being able to shop from anywhere is such aconvenience. The sizes are a match and the fit is great. Being a plus sized woman ihad difficulty finding bra and pantie sets that fit because a lot of store pregroup them but Adore Me allows me to individualize and I think you guys are great.

Great price for great quality! Confidence boosting packaging is a plus!

I love adoreme.com their products are well made and fit just right. The convenience is amazing! They always have gorgeous new styles and the return policy makes it easy to ensure you get what you deserve. I've told all my coworkers and friends about their site.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My goal was to be unsubscribed from the service, which was confirmed by the business in their recent communication to you. Pending total refund (post action from the business following the third-party resolution) I see this case as closed.Thank you, Revdex.com for your efforts. They are greatly appreciated.
Sincerely, [redacted]

I think that your lingerie are awsome. My orders are always a perfect fit. I love buy your guys products.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
If you require a customer to call in for a refund or to close an account, then you should have the phone lines staffed so that calls are answered in a reasonable timeframe. The fact that the company refuses to refund one month because I finally got through on the phone line a handful of days after the 30 day policy, is just more evidence of their extremely poor customer service.  It's unreasonable and should serve as a warning to prospective customers.  Potential customers should google reviews on this company.  They will find a history of unchecked, poor customer service. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Great site, great products

Love my membership. I have not been disapointed...

Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since...

reached us and been unsubscribed
as of 3/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the fifth
reminding them to either skip the month or make a purchase. Customers who do
neither before the fifth are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in March,
and was charged on 3/*/2014 but contacted us on 3/**/2013 and was unsubscribed.
Best regards,
[redacted]
[redacted] [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]