Adore Me, Inc.

Great service!

Adore me is great! Friendly customer service representatives are always available. Their prices are fair and they are easy to work with!

Attempting to cancel membership is a nightmare. Trying to contact anyone via phone has proven illusive and frustrating. Out of three calls I have yet to get through to a live person (made on different days of the week, during different times). When you request to cancel via email, the response redirects you to the site where you initially requested the cancellation. On my first two calls I was on hold for over half an hour and then the call was terminated. On the third attempt I was redirected to a voicemail that was full.

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[redacted]  [redacted] This is in reply to the...

complaint ID  #[redacted]Thank you so much for contacting us.First of all, we would like to apologize to the customer for the delay in response time from our customer service.That being said, we see that the customer was automatically sent a voucher code (on November [redacted]) to replace the order that was out of stock (see attached image #1), as well as $10 store credit . This voucher code can be applied towards any purchase on the website and it is the standard procedure in this type of cases.Upon further investigation, we see that the voucher code has not yet been used, therefore the customer is free to apply it at any time.If there are further comments questions or concerns, please let us know.  Best regards,     [redacted]
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[redacted] Wednesday, January [redacted], 2015This is in reply to complaint...

ID#[redacted] First of all, we would like to apologize to the customer for the dissatisfying  service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-09-** as seen in image #2). The customer was also sent notification emails, that can also be seen in image #2. Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.Upon  further investigation, we see that the customer was unsubscribed from the membership and was refunded December’s store credit of $39.95 (see attached image #3).For the remaining $79.90 store credit (2 months’ charge, as seen in attached image #4), the customer is welcome to contact our Claims Department.In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:Adore Me: Claims[redacted]
[redacted] OR[redacted]We will provide an answer by email within 10 business days.If there are further comments questions or concerns, please let us know.   Best regards,     [redacted]
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[redacted]  Tell us why here...

Love the bra set and sleepwear. The size are right

I am always 100% satisfied with every aspect of my shopping expirience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The explanation is unsatisfactory, the info was not reasonably presented i.e. I read in a reasonable manner and did not see such a caveat, and I want my money back.  Considering the amount of time and trouble I went through trying to cancel and wait for these various responses they need to refund me the $5.95 and we will call it even.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Cute styles, inexpensive, mid-grade quality...several items I've purchased have had crooked seams and other slight sewing imperfections which don't bother me enough to return the items. You get what you pay for. I recieved my items very quickly. Overall I'm very happy with the experience.

Great products. Great sales. Great service. I love buying from this company and if there is ever a problem with an item they fix it right away, without hassle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Like 80% of smartphone users in this day and age, I receive countless junk e-mails per day.   When checking out my original order I dismissed the sidebar as an advertising frame.  Given that I am unusually diligent, I do not feel that their autocharge notification is as front and center as necessary.  Only rectification of this complaint would be adding "Continue to check-out and accept membership autocharge program" or something to that effect on the button that actually confirms the order.  Any reasoning to why they would not do this shows they are trying to sly the autocharge in.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Dear RevDex.com,
This is in reply to the
/>
complaint ID[redacted] .
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014 as well as refunded in the amount of $39.95 for the month of June.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image #1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image #2):
The customer did not skip or make a purchase in April
and was charged on 04/**/2014, 05/[redacted]/2014 and, 06/**/2014 but contacted us on
06/**/2014 and was refunded. As previously stated she has been refunded and,
unsubscribed.
For any remaining store credit that exceeds our
30 day refund policy please contact our claims department:
To request a credit refund, please contact our customer service
department. All refunds are subject to our Refund Policy.
Please note: Credits
resulting from the monthly charge on the [redacted] are only eligible for a refund up
to 30 days past the date of the charge. In order to be eligible for a refund
of store credit beyond 30 days, you must write a letter to our claims
department explaining the case and why you were not able to call within our 30
day limit to request a refund. Please include your email address in the letter.
All requests sent to the claims department must be typed and mailed to:
Adore
Me: Claims
[redacted] 
We will analyze your case
and provide an answer by email within 10 business days (from the postmarked
date) if you are from the U.S.  or 1 month (from the postmarked date) if
you are from Canada or another country. 
Store credit refunds are at
the sole discretion of Adore Me.com. Orders placed using Groupon, will not be
partially refunded for sets not received. The only way to receive a refund for
orders placed with a Groupon, is to return the entire order. 
Please
also refer to our How It Works section, for additional details.
Best regards,
[redacted] [redacted]

Absolutely love this company! Everything fits perfect and im a big girl, so it is usually hard to find a size that fits, but with Adore me ive never had a problem. Love it!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My original request for a refund of the money taken out of my account without my permission in December has not been granted. I maintain that this business removed the funds illegally despite my repeated communications with their customer service department notifying them that they did not have permission to retain and use my financial information, as documented in my original complaint. 
Sincerely,
[redacted]

Very happy with my clothing

I absolutely adore Adore Me! I am a plus size woman who wears a 40 H and let me tell you, their bras are THE BEST. Especially for the price. Let's not for get the panties also??. The material and care that they use for their products are amazing. My husband gets even more excited than I do. He also enjoys picking things out for me also. I have recommended family, friends and co-workers. They are equally happy with their purchases.

Dear RevDex.com,
This is in reply to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
As previously stated, I looked
into the customer’s case, and see that they have since reached us and been
unsubscribed as of 3/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in March,
and was charged on 3/*/2014 but contacted us on 3/**/2013 and was unsubscribed.
This customer also used their remaining store credit of $39.95 on the same day
after unsubscribing.
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

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[redacted] Friday, January [redacted], 2014 This is in reply to the...

complaint ID # [redacted]First of all, we would like to apologize for the extended time the customer waited on hold when they contacted us by telephone. Wait times usually average between3-6 minutes, though there is a  peak in the early mornings and afternoons. Our phone lines are open Monday to Friday, from 8:30 a.m.-8:30p.m.We would also like to apologize to the customer for the dissatisfying  service they received. This is unacceptable and we assure the customer that we are going to investigate this issue and prevent it from reoccurring.That being said, upon further investigation we see that the customer placed order # [redacted] on December [redacted] 2014, using the remaining $119.85 store credit (see attached image #1). Moreover, upon checkout, the customer chose the VIP option, thus subscribing once again to the membership (see attached image #2). Please note that one of the benefits of the VIP membership is $10 off any set (this is also mentioned upon checkout, as seen in attached image #3).If there are further comments questions or concerns, please let us know. Best regards,     [redacted]

Adore me items are beautiful. The have a good return policy. The prices a comparable to other intimation places.

Adore Me is an amazing service, with quality products and outstanding customer service.