Adore Me, Inc.

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Dear RevDex.com,
This is in reply to...

the
complaint ID [redacted]
Thank you so much for
contacting us.
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed as
of 9/**/2014.
We are not trying by any
means to force customers in a subscription program.
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not make a purchase or skip the
month for the month of February and was charged store credit on 02/**/2014,
03/**/2014 and 07/**/2014. She used up $79.90 of her store credit on her order
placed on 03/**/2014 and filled a charge back for the remaining store credit.
She was refunded the remaining $39.95 on 09/**/204 and was automatically banned
from the membership. As previously stated this customer Has refunded and banned
from the membership.
Please also refer to our How It Works section, for additional details.
Best regards,
[redacted]
[redacted]
[redacted]

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Dear RevDex.com,
This is in reply...

to the
complaint ID [redacted].
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 6/**/2014 as well as refunded $39.95 (please allow 1 – 3 business days
for the refunds to appear into your account).
We are not trying by any
means to force customers in a subscription program.    
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the [redacted]
reminding them to either skip the month or make a purchase. Customers who do
neither before the [redacted] are charged $39.95, which turns to store credit
available for their use at any time.
Emails regarding membership sent to the customer in question (as seen in image
#2):
As previously stated, please allow 1 – 3 business
days for the refunds to appear into your account.
Best regards,
[redacted]
[redacted] [redacted]
[redacted]

Great company always responsive if there is a problem quick with returns and exchanges. Fabulous products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Great quality item, speedy deliver, en pointe communication from the company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved - I hope.Adoreme has emailed and told me that they have...

unsubscribed me from their monthly VIP membership.  The problem with this company is they say membership is free and then they sign you up for a monthly billing if you do not order something within a period of that month.  Sounds like a scam to me.My [redacted] credit card company has credited my account with the 39.95 that Adoreme had billed without my knowledge.  I just hope I don't see another billing show up next month.Sincerely, [redacted]

Great product at amazing prices.customer service is awesome.

I have been a member for about a year. I have never had any issues with customer service or with my orders. Customer service has always been prompt in responding to my emails. There have been times when I have forgotten to pass on my month and they refund the amount to my account no questions asked. The quality of the clothing I have purchased is amazing! I have not had issues with sizing or an item not being what I saw online. Great company!

Adore me has been very prompt in filling my orders and taking care of any returns that I needed. Very good company to deal with

I really like Adore Me! Their sizes do run small but they always have delivered and what I have received has been excellent quality.

I love Adore Me, everything ships fast. The selection is fabulous. Each set is more beautiful then the last I received. I am addicted..

My experience with Adore Me has been nothing but extraordinary. Please read the fine print when signing up for things and you'll be just as satisfied as I have been. Shipping is super fast and the selection is huge. Most every size is available in a variety styles and colors.
Customer service was super pleasant the one time I had to contact them and resolved my shopping issue within hours and gave me a full refund.
Order one set, try it out and you'll be so pleased that you did that you'll sign up for the VIP membership, too.

I love my bra and panty sets. They are good quality and not overly priced. I have become addicted to shopping on adore me

This business is absolutely SCAM!! I had VIP membership and they tried to charge $39.95 every month if I don't skip the monthly showroom by [redacted] of the month. One time, I forgot to do it, so sure enough they charged on my credit card which they refused to refund. I decided to order the item, get rid of store credit and cancel the subscription. I decided to order BOGO deal. When I received the items, their quality were poor, not true to size and I can wear them whatsoever ( a way too small!). I called customer service and requested to exchange the size (because they say they only exchange the same item for different size, not refundable for BOGO deal), but customer rep said they can't do anything and flat refused to work with my issue. I requested to speak with their supervisor but rep said there is no such a person....Capital **!!!!! Rep told me it was simply my loss.....just rude and unbelievable! This business rip you off your hard working money and practice nothing but extortion!! I immediately canceled the membership, but they kept my information on their website including my credit card info. I tried everything I can do to delete my account but their system does not allow me to do so. I am calling Adore me right now and I have been on hold for over 60+ mins...still on hold.....just unbelievable and it shows how terrible this company is!! Ladies, BEWARE!!!!!

I have found my experience with company to be extremely rewarding. I appreciate the different styles they offer as well as the sizes. When I have had a question and called the sales person has been very knowledgeable and friendly. I also love that they ship quickly and I can earn free clothing, unlike other similar business', where I am paying more for a set of bra and panties to begin with coupled with the fact that I receive my order in 3-5 days. I believe they have a winning formula.

I love Adore Me products, they always deliver and love the free returns if something doesn't quite fit. I've loved every piece that I've gotten!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Love,love the lingerie.just beautiful.

Items are as described love the styles.

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 This is in reply to the...

complaint ID # [redacted]First of all, we would like to apologize for the extended time the customer waited on hold when they contacted us by telephone. Wait times usually average between 3-6 minutes, though there is a  peak in the early mornings and afternoons. Our phone lines are open Monday to Friday, from 8:30 a.m.-8:30 p.m.In regards to the membership, we would  like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email in which the terms of the membership are explained and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits.  Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.That being said, we now confirm that the customer has been unsubscribed from the membership (see attached image #2).If there are further comments questions or concerns, please let us know. Best regards,     [redacted] [redacted] [redacted] [redacted] [redacted]