Adore Me, Inc.

Sizing isn't always accurate if you go by the size charts. Luckily they offer free exchanges. I love everything I've ordered, once I've gotten the right size. They have a huge selection in product and sizes.

I live this company. Never had a problem with returns, refunds, product quality or false advertising.

I have no complaints about Adore me. I have made 5 separate orders and all were good quality, true to size and nothing has worn out on me yet. I would recommend Adore Me to anyone.

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Wednesday October **, 2014
Dear RevDex.com,
This is in reply to the
complaint ID [redacted] .
Thank you so much for
contacting us.
 
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 2/**/2014 as well as refunded in the amount of $199.85 on 9/**/14.  It
appears there was a miscommunication between our claims department and customer
service and we apologize.
 
I have contacted the
claims department on behalf of this customer to find out the status of her
claim. After investigating the issue, I spotted the mistake, and personally
issued the final refund of $39.95 for the customer on 10/**/14 .This brings our
total refunded amount to $159.80, as originally agreed with the customer. Please
allow 2-3 business days for the full refunded amount to be available in your
account.
This was an exceptional
case, we intend to investigate why it was mishandled, and we apologize for the
error and inconvenience.
I have attached below a screen shot of the transactions.
Credits resulting from the monthly charge on the [redacted] are only eligible
for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of
store credit beyond 30 days, you must write a letter or send an email to our
claims department explaining the case and why you were not able to call within
our 30 day limit to request a refund. We agreed to refund beyond that time
period as a one-time exception for this customer.
 
I have attached below a
screen shot of our Refund Policy.
Please let us know if
there is anything further we can do.
Best regards,
Adore Me
[redacted]
[redacted]
[redacted]

I signed up for AdoreMe’s subscription service back in April of 2014 based on the promise that I could discontinue the service at any time. After receiving 2 packages (in April and May) I decided that the quality of the product in no way matched up to the rather high price ($39.95 for most sets). I called in June to cancel the subscription altogether. Afterwards I checked my credit card bill to see if June was refunded; it was.
Based on this, I assumed they heard me loud and clear. They didn’t and continued to charge me my monthly subscription fee of $39.95. I still had a credit on my account and intended to use it at a later date, so when I got the reminder “You have a credit email” I assumed that was what it was referring to. In October I realize that I am still being charged, I email again asking what’s going on and demanding for them to cancel my account. They claim they could only cancel over the phone so I call and ask for it to be canceled AND for the money to be refunded. They said they would cancel, but did not.
I did the same song and dance in November and December over both the phone and via email and still it has not been canceled. I’ve contacted my credit card company, but unfortunately they are siding with AdoreMe because of how the user agreements are written.
To be clear I am fine with the charges up until June of 2014 when I canceled my service, but the charges which occurred afterwards I do not feel responsible for.
Do not do business with this company! They are desperate to hold onto ever customer and will trap you into a monthly charge of $39.95 which quite obviously adds up. So far they’ve gotten me for $279.65 and as a student this really hurts. Please don’t make the same mistake I have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Still waiting on the beach bag that was supposed to come with the order. Otherwise very satified with the products.

I love this site and adore me products! It's like an addiction, I so appreciate getting something free for being a "vip" when I buy a few really really cute lingerie and pajamas, cause I still would buy lots and lots ( adore me makes me feel special)??I recommend to all!!
[redacted]

Love all that I have ordered this year and last year they are better than the store carry thank you

Got my items very quickly love them!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I chose Payment vacation. During the 3 month "vacation", I called in to cancel my membership. The representative told me I couldn't cancel my membership until after my payment vacation was over.As soon as I got the email saying my "payment vacation was due to end soon, I emailed in  about canceling. I was responded to that I needed to call in. I called 4 different times and was placed on hold for over 30 minutes even though the wait time promised is "within the next 3 minutes". After still not getting an answer I waited and called a few days later, to which I got a automated message saying "theres an error with our service provider [redacted], please call another day"...I knew I was in a subscription, and I knew the membership details. My issue is the complete disregard for my cancellation request via live chat, phone & email I sent way within my membership terms, and charging me against my request even after me contacting so many times.I would have been fine purchasing something every month or so, but not being auto charged against my verbal and written consent. I will use the credit to avoid and further hassle with this company.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Never had a problem they are a great place to do business and they have quality products

Attempting to cancel membership is a nightmare. Trying to contact anyone via phone has proven illusive and frustrating. Out of three calls I have yet to get through to a live person (made on different days of the week, during different times). When you request to cancel via email, the response redirects you to the site where you initially requested the cancellation. On my first two calls I was on hold for over half an hour and then the call was terminated. On the third attempt I was redirected to a voicemail that was full.

Love the site and the help and the bras! Personally love this site and tell everyone I know to use it as well!!

Adore me is great! Friendly customer service representatives are always available. Their prices are fair and they are easy to work with!

awesome quality at good prices

Great service!

I have never had any issues with this company.

This company has repeatedly charged my credit card 39.95 6 times without my knowledge for something that I never signed up for, a VIP membership, that supposedly I was going to receive items for monthly. Once I realized that the charges were on my card, I called the card and they filed a dispute- the company did reimburse me. I called them as well and asked to be removed from their database and this month realized that they have charged the credit card again. I had to call the credit card company again and file another claim.

This is a horrible company. Their customer service is awful. The website did not enter my apartment number, when I called their customer service thirty minutes after the order was placed and I reviewed the conformation email, the woman told me that there was nothing that she could do. It would have to be deemed lost and then I could request a resolution. When I called back, a different rep processed my request. Their customer service is outsourced. The swimsuit I received was a size Medium, and was a bit tight. I wear a size 4-6 in standard clothing. There was a hole in the suit near the chest area. I requested a return label online, but when I click to print the return label, I get an error message. I cannot email it either, as I get the same error message. I have been on the phone with customer service for over thirty minutes, and they still cannot issue me a return label. Mind you, I requested the return label the day the package was received. This website is a scam... they try and scam you into keeping their cheap products. DO NOT BUY FROM HERE. Luckily, I did not buy into their membership program, which I hear is another nightmare.