ADT Security Services

Hello,
I am a veteran who served in the Army for yearsI recently moved to Enid years ago, bought a house, and used ADT with $installation, $monthlyI signed a year contractI had to move to another home after months into the contract, and asked ADT to suspend the account until we moved to the next homeADT told me to leave the equipment at the old house(which I thought was weird)I called back for installation of ADT in my new homeADT said that I must sign a new contract for the new home w/ new installation fees and higher monthly charges(approx $installation, and $monthly)I negotiated a deal with "***" (Sales Rep), for $installation, $monthly*** said she'll call me back to confirm the deal w/ her supervisorShe never calledI called back after waiting a week, ADT said they never offered any deal we discussed earlierThen days later, ADT terminated my contract charging me $dollars without my authorizationI read reviewed my old contract, and it did not have any clause that mentions about when you move to another homeADT will just terminate your contract or force you into another year contractWhat really upset me was that ADT asked to leave my equipment at the old home (WHICH I PAID FOR and SIGNED A YEAR CONTRACT), and they backed out on the new offer, then they terminated my contract, charged me $I essentially paid for the equipment for ADT to sell their business to the new homeownerI believe this is very unethical business practice, not offering moving clauses to consumers, when these type of cases happen often especially for veteransEven cable companies understand that people have to move and the equipment has to go with them as wellVery disappointed

ADT has been one of the worst companies I've ever had to deal with
My system has had problems and hasn't worked for out of the last three years
They only cared, when my contract was about to expire after the three year mandatory window period
They call to the point of harassment to get me to keep from terminating my contract
Tried to scam me out of another bucks for new upgrades to my " old" three year equipment
Terrible communication, and long wait periods when you try to get service out

Unscrupulous door-to-door solicitation of the elderly: My 90+ year old parents had a salesman push their "free" security unit on them while we were awayThey are easily confused and never even remembered signing a contract, much less any details it containedIt took my brother many transfers up the phone chain with ADT to take care of it, and It took repeated accusations of financial elder abuse to get them to drop the hefty cancellation penalty
NO COMPANY should be doing business this way

Three weeks ago I contacted ADT to inquire about changing the passcode on my (Non ADT) alarm systemThe representative (supposed supervisor), explained that there was $fee associated to tech coming to my home to assist, but he was going to send me a $Visa card to offset this chargeMy question to him was, "why would ADT do this for free?"His response was, "it is so we can offer you more products and service while in the home"I explained that I would entertain the idea of having a monitored service, but for the time being, I just wanted a passcode changeHe agreed and an appointment was scheduled
Upon the arrival of the tech and trainee, he asked where my control pad wasI walked him and his trainee to the pad and explained the above (first paragraph) verbatimHis response was that he understood and will need to look at our system firstI walked him to our bedroom where the panel is housed and left him and his trainee to perform their reviewNot at any time did I mention that it was acceptable to install any hardware or that I agreed to a monitor serviceThe process went on for roughly an hour and a halfThe tech came to my kitchen with a number of products and began to propose a planIn the process he knocked my pregnant wife's purse off of the counter onto the floorAt which point he looked down and said "that's tough, that's tough"He did not move or make any gestures to pick it upI finally walked over to collect all of the items off of the floor and picked it upAt this point my wife had seen enough of this rude display and lack of concern and wanted the techs to leave
I explained to the techs that it is time to leave the propertyAt that time the lead tech explained that the system is installed and that it will take some time to finish his workI AGAIN explained that I did not authorize any work aside from a passcode reset and asked why did he proceed and why did he not follow the direction given by myself and the home officeHe explained that he does not take direction from home office and that it is the home owner's responsibility to explainThat is a major disconnect in and of itselfHe urged me to confirm that I want service via the link provided in an emailI responded by saying I don't know that I even want the system and that he should have never installed the equipment without my approval or consent
I have called ADT and their affiliate several timesIt is an endless amount of empty apologies and dead endsEach person routes me to someone elseI finally reached a number to cancel and the rep was extremely rudeShe explained that in order to cancel service I must fill out a form (which I was never provided) and return it back to the companyI explained that I have no such document and I don't have an account to cancelI HAVE NO CONTRACTShe said, "Write that you want to cancel on a piece of paper and fax it" I said I will not, she stated "well I have informed you on what you need to do.." I asked to speak to a supervisor at which time she refused
The performance from the tech, customer support and every person I have dealt with is patheticI have wasted hours of my time trying to resolve thisAs far as I am concerned, the responsibility to retrieve the hardware is on ADT and I will take no further actionI fully expect a refund and will not accept any further charges

Called 5/4/to cancel alarm service(no longer under contract).Was told would have a pro-rated bill for month of May but was charged for whole month
on 5/4/18, my wife *** called ADT at *** to cancel our alarm service (we were no longer under contract)At 1:57pm, she spoke to ***Since we were days into billing cycle, my wife asked if there would be a prorated charge for days*** said yes and cancellation would be effective that day
On 5/18/18, I was charged $for alarm service for the whole month of MayOn 6/4/at approximately 5:45pm, my wife called ADT back and spoke to *** then ***ADT now tells us that yes it was cancelled 5/but takes them days to cancel serviceThis is an outright scam to bilk another month of service from a customerIf I called them today to start a new alarm service, I guarantee you it would be working today and not in daysThere is no reason this should take days and this is not stated anywhere in any

Complaints unresolved
After making several attempts since Decto ADT to resolve my issues with camera installation, it has become a downward snowball of incorporation from the companyPromise return calls or any type of follow ups never happenedEven after so, I made several more calls and talk to complaint depart and still nothingSo after more attempts I finally was able to reach a 2nd level complaint depart and Carla was so rude and loudShe said *** would call me back, but still no responseI called the 1st level complaint rep.- Terrie and she finally followed through with the cancellation and said " are you serious that you going to cancel ", I replied "Yes"She then said " well you have my name and I guess you are going to social media about this?" I said of course I am and a letter has already been sent the the headquarters and I am in search of specking to the CEO Timothy J Whall to discuss this matterPrior to this conversation with TerrieI has already expla

ADT is no longer providing services listed in service agreement but is still charging me the same rate
Services commenced with ADT 5/13/Shortly after, ADT made changes to their security and prevented certain aspects of their services unusable (ADT pulse app, and effectively the security cameras.) After speaking to several ADT customer representatives, they are unable to fix the issues with the app, and unwilling to adjust associated charges on my account for the appAfter failing to get any resolution through customer support, I requested that my services be cancelledAt that time, I was informed that I would be required to pay close to $for "early termination" of the contractI find this to be completely unacceptable that ADT can fail to provide the services listed in the agreement, yet hold the customers to their obligations in regards to the agreementI understand that sometimes updates are required in technology, but it is unreasonable to implement an update that rend

I have tried to discontinue services from ADT since May I have made at least phone calls only to be told my reimbursement would be expedited
ADT continue to withhold reimbursement of service refund and make excuses as to why the payment was not processed

Refused to reimburse my credit for services they are rendering that is impossible for me to consume
To Whom It May Concern:
I regret that I have yet another problem with a merchantI have been with ADT since I called on the 14th of February to cancel my accountI was then billed another months payment of $on 2/for a future month of serviceI then called today 02/to figure out why I was charged another monthI was the advised by the phone rep and manager Becca that they had a day cancellation policy written into a contact signed in They further advised me that my account cancellation was never processed on the 14thI was never informed of a continuing months payment and service by the rep on the 14thHad I known I would have not disconnect the system and removed all the components so I could use to continuing month and complete any requirements
On the 14th I got a new security system installed and monitoring service paid forThere is no way for m

We have been without full security for almost a year nowThere was to be a fix that ADT has yet to correct and has been uncooperative
Around July ADTs DVR / Pulse service failedA technician came out to *** the problem and determined a plug to their DVR/ Pulse system had failedThey were to order a new part which was no longer being made, so they were unsure that we would be able to have an easy fixIf they could not order or find the part, they were going to replace the entire pulse systemWe have been waiting for an answer since that time and have been 85% less secure since the failed plugADT has been contacted on many different occasions all being very frustrating with staff repeating the same speach and non-answersEvery phone call has not been under a minute wait and there has never been resolveWe have received months of acct credit on 10/19/15,from Kurt who was the only help thus far;this was temporary fix to payment that was made for non-servicePhone ca

My father passed away June I sent a death certificate and a signed letter stating the service would not be renewed and to cancel as of Oct 28th at the end of the paid invoice periodI have spoken with ADT timesEach time I'm given the runaround and the service is still not canceledAs of Nov I called again and again given the runaround, but the service is still not canceled
Product_Or_Service: ADT monitoring service
Account_Number: XXXXXXXXX

ADT is a terrible service, that no one should be using They came set it up with just a few sensors, and tried to sell me more I canceled within weeks, they came back and put more sensors in, and we did another contract The installer also said that I needed an antenna to help with the signalI never received that antenna, so I never armed my alarmNow they want me to pay $for no serviceThese people are a rip off

This is what I sent to ADTSir/Ma'am, I'm a little annoyed at you asking for a review of your services for the installation of my "new" ADT wireless security system Work began Nov 30, and is not completed! The young lady who sold me the "wireless" system stated that two more keypads would be installed at my front door and my bedroom The temporary keypad on my back door is awkward in that it does not sit next to the door, it's on the microwave When I open the front door, I have to race through the house to access the garage keypad or the backdoor keypad on the microwave to turn the system off I did pay for the extra keypads which sit in boxes in my utility room When the keypad on the microwave was sitting next to my bed it would not operate because it was too far from the main keypad in the utility room next to the garage door So the technician couldn't figure out what was wrong and I suggested it was too far from the main keypad and you may need a repeater to boost the signal strength to reach the main keypad Another thought I had (after she left) was to move the main keypad next to the front door which would be at the center of the house and thus the signal strength may be able to reach all positions in the house I'd planned to suggest this idea to the other techs that were supposed to pull power to the other keypads, but I have not heard from anyone I've already received the bill for next month of $and set it up on my bank account If this is the level of service you are providing I think you should come get your equipment and I'll look for another company to provide my home security needs I compared several companies and was impressed by your "A+" rating by the Revdex.com and selected ADT over the othersI'm also worried that in order to put power into the keypads the techs are going to cut new holes in my walls, I hope this is not the case I was also informed that my original system installed by ADT was too old and not compatible to the "new" wireless system so new door and window sensors were put in all over my house Compatibility with the old system was another reason I picked ADT, guess that was a bust
Just tried to contact ADT customer support and NO ONE ANSWERED THE PHONE THE automated system said it was putting me through to an agent but all I got were "beeps" Lord knows if something was WRONG!!! COME GET THIS EQUIPMENT!!! YOU FAILED THE CONTRACT!!!

I would not recommend ADT to anyone, as a company is only as good as their customer service and integrity
I had ADT Pulse for two years and everything was fine until I sold my house and tried to cancelI phoned customer service 06/14/and was told I had two months remaining on my agreement but that they would simply charge me $and that would be the end of it, which I agreed toHowever, they continued charging me the $per month for three more months, at which point I called again 08/31/to ask what's going onI was told that the original customer service rep failed to put accurate notes in the system, so my first call was basically worthlessShe then explained that I could give a new day notice to cancel, which would trigger a fourth $charge, at which point I asked for a supervisorShe was offended that I asked for a supervisor and refused to put someone on the phone, opting instead to file some sort of report and forward it to a problem resolution person insteadA few days later, I was contacted by a local manager who attempted to assist but in the end was powerless because I "signed up through a 3rd party agent for ADT", and therefore all he can do is take a day notice to quit like the last person I had spoken withI have text messages from the local manager, ***, who suggests I take up a claim with my credit card company because apparently no one in his organization has the clout to do the right thing for their customers (my words, not his, but whatever)WOW
In summary, this is a business that is happy to take your money but makes it difficult to get out of their service by using incompetent, poorly trained customer service people and managers who don't have enough authority to do what's right when things go wrong

ADT Customer for 1/yrs7Febterm service and rented home ADT claims I terminated my contract early and owe early termination fee
When I terminated my service, I requested a copy of the fully executed contract from ADT to validate their claim I made multiple contacts to ADT requesting a copy of the fully executed contract and received zero response from ADT No call backs, no mail, no email I have bank statements to validate payments for at least years ADT made no attempt to resolve this matter Instead they have forwarded it to a collection agency I was referred to ADT by USAA as a veteran an do not appreciate how they handled this matter I have excellent credit and pride myself on being financially responsible
Additionally I paid for my service quarterly I paid for the first months of I terminated monitoring service 7Feb I feel I'm entitled a prorated refund for the weeks of the first quarter they did not provide any service to me that t

SERVICE ADDRESS *** ** *** *** ** XXXXX
I PAY THE CANCELLATION FEE DUPLICATE, AND ASK ADT TO REFUND ME ONE PAYMENT, NO ONE REFUND
I cancelled the ADT service on March, and the cancellation fee is &
I made my payment below:
4/13/payment ( ADT received )
4/25/dispute ( I got the refund )
5/13/I called my bank to adjust the 4/payment to ADT, and $back to ADT showed in my statement
4/30/2016-6/9-2016, ADT keeps calling that they did not receive the adjust amount, and said that they will send my case to collection center, I have to made anther payment below:
6/9/payment $
my bank told me that since the 5/payment was an adjust payment, ADT needs to call their bank to receive it, but I contacted ADT so many times,even faxed the prove to show that I made duplicate payment, they just keep saying that they did not receive, or they already refund to me (4/25/2016), and never call the bank to look for my mon

I called ADT on 7/5/to cancel service and was told that office was closed, they were unable to cancel and I should call backI then went to their web site to cancel but there's no option for thatI called ADT today to cancelThere's no cancellation optionIt took minutes to cancelPut on hold multiple times, script reading multiple times, trying to upgradie service multiple timesThen when finally cancelled no confirmation number providedThis is a total rip offCustomers are not allowed to cancelThey did provide a fax number *** but I doubt that will work
Product_Or_Service: Home security service
Order_Number: ***
Account_Number: ***

ADT contacted me in January of regarding my account XXXXXXXX for being delinquent in payment I contacted ADT in March of concerning the delinquency in payment and faulty equipment The faulty equipment issue was not resolved therefore I refused to make payment In August of 2015, ADT contacted me again for delinquent payment I agreed to make a final payment because they refused to fix the faulty equipment In January of 2016, ADT contacted me again to make a payment for services they failed to provide ADT should have known the equipment was not working therefore the bill for service was/is invalid ADT continues to send the account to collections for payment I refuse to pay for services not provided after I attempted to rectify the service issue
Product_Or_Service: ADT SECURITY SERVICES
Account_Number: XXXXXXXX

I attempted to close an ADT alarm account for a home which I'm renting I was not under contract and free to cancel with days notice at any time When I called to explain what I went to do I was met with fierce resistance and customer representatives for more than minutes Each employ refused to listen to what I needed to do, only to offer me ridiculous deals and high pressure tacts which I find offensive, unethical and reminds me of the business practices of the old Columbia House Records monthly subscription service The last employee was in tears and would have made another person feel sorry and keep the service going for just a few dollars a month I'm so disgusted that I'm contemplating cancelling the service that I now have in our family home I'm not under contract and can give days notice any time I'm not impressed with the business practices of ADT They label themselves with integrity, far from it
Product_Or_Service: Alarm Monitoring Service
Account_Nu

I bought my home "As-Is" in with a pre-installed ADT system from previous ownerThe alarm went off one day, I searched ADT number and called to see how I could shut it down, which I was guided through and had it shut downI later requested their service, and they sent a technician who didn't bring in any equipment but only used the already available onesWhen he was done, he simply said "sign here to show installations completed" NOTHING was said to me about a "month contract " absolutely NOTHING! Fast forward over a year and because I was not using the services at all, I called to cancel services, only to be threatened with over $Early Termination Fee!!! I disagreed, few days later a Representative of ADT called and said my monthly bill could be reducedI got a lower bill and continued paying for services I wasn't and never gonna useNow years down the line I called to stop/remove services, I am once again being threatened with early termination fee!!! I've been rec