ADT Security Services

ADT sales promised services would include garage door remote operation app, but did notDrilled hole in wall to install keypad then left unfixed
8/3: ADT came over to install their Pulse security system that was supposed to include a keypad, several sensors, a phone app that would allow remote access, monitoring capabilities, and an interface with the garage door that would allow remote control of the garage doorThe salesman (Donald - ***) who initially came over did NOT verify compatibility between their system and my garage door When they came over for installation, they found that the two were incompatible This would have been an annoyance, but unfortunately they had already drilled a large hole in my wall to install the keypad We had to cancel the installation because of the garage door incompatibility, and were hoping that ADT would repair the damage to the wall since they did not get the installation correct Unfortunately, they left with large holes in the w

Buyer beware! ADT negotiates contracts under the most shady of practicesThey will outline all the positives, but will not even touch upon the negatives until you've signed the contract and, all of a sudden, you notice your monthly payment keeps increasingBy signing the contract, you are subject to a rate increase every yearThey won't tell you this, so I willAs soon as my contract is up, I will be cancelling my services theougb ADT and look elsewhere for a less dishonest company

ADT required me to update equipment Although they do not advertise it they lost a law suit for having un-encrypted and un-verifiable cellular signals form wireless ADT security systemsIt led to a system upgrade requirement that they attribute to us having a 2G wireless unit and their system now operating on a 4G or LTE system When they sent me notification it was required that we update the hardware The upgrade was supposedly free of charge However, the contract that we ended up signing was contrary to what we were told on the phone The contract locked us into a year contract I feel that this was deceptive and not true to what we were told on the phone I paid an early termination fee to cancel this contract It took three separate phone calls just to cancel ADT security monitoring for my rental property A royal waste of time and it cost the remainder of the contract just to cancelThe upgrade was required by ADT, yet the cost was passed on to me and I had to pay t

Installation incomplete as of due to tech did not have proper tools for installation But still auto withdraw from my bank every month!
After years of complaining that my installation is still not complete due to installation tech did not have proper tools to install, I finally reach someone in Customer Service today who confirmed this I am moving on the 29th to St Croix and was informed I will be charged almost $to cancel!!!! This is totally unacceptable!! I should be refunded every penny I have GIVEN ADT for years!!

I have never been more disappointed!!! I called ADT on three separate occasions to cancel my service after Hurricane Harvey in October 2017, December and again January and I am still getting charged for securing a house I can no longer live in I have talked to at least different people, transferred and put on hold multiple times, who have 'claimed' to cancel the service only to realize ADT continues to debit my cardI called today to cancel yet again only to be told by the billing department that I have to PROVE that I was affected by a natural disaster, $of charges later I asked to speak to her manager and she refused and refused to provide his name

im relocating my job and customer service agent is stating that i'm still responsible for a contract when services isn't available in my area
I been a customer with adt since I have recently got a promotion so my job is relocating and I called to see what I need to do to cancel the account due to services isn't available where im moving to all the agents where very rude so I asked for a manager from relocation department her name was Raquel customer service number XXXXXX she came on the line and never even verified who I was so I asked her why is a customer responsible for a etf when the services isnt avaible where the customer is moving, I proceeded to ask her how much will it be she told me and stated that I would have to speak with the billing department on the bill to see if they can work out anything and she placed me on hold again n asked me to verifiy my password that went on for mins I said ma'am I know my password is right come to find out she called me anothe

cancelled services with ADT, march 8th 2016,as per contract with days notice,official cancel date was 4/08/2016,since then have been sent multiple bills with different amounts,have paid what I owe off.now I receive for a charge of for something that supposedly happened on 10/16/ 2015,months ago,was never billed for that back in 2015,was not on final bills,except after the fact.Have tried talking via phone with ADT cannot resolve issue,please HELP
Product_Or_Service: security services

In February of 2014, an ADT Salesman came to my door and talked with me about installing their security systemHe stated it was very important and gave me the usual spiel about high crime and the need for ADTI had only purchased the home month before and wasn't even moved inI agreed and he set up the installationHe told me as we finished that the contract was for years, which I was not too thrilled about, but I agreedHe also stated he would mail my contracts to meSo in January of I called to cancel this service and was told that my contract was a THREE year contract and also doesn't run out until March I know the original contract was signed in early February because I was still having flooring installed and had no furniture in the room where we sat and talked about this serviceThey not only never sent me contracts but they changed the dates on the forms and extended it a year without my permisson or knowledgeI want this service cancelledI am on Social S

I called to speak to costumer service regarding the contractI asked to speak to someone about getting out of the contract and my name was slandered while I was on the phone, the representative thought he hung up the phone and was talking with someone at the office and slandered my nameI informed him that I was still on the phone and heard everything and that I would be contacting someone about this matterOther then the slander on my name, I also did not get the service that I was promisedI had been having problems since the first week of having the alarm system with it going off for no reasonThey did not come out and fix the alarm and they stated they wouldI would like this matter handled as soon as possibleI have also tried contacting the Revdex.com before about this matter, but I am not sure what became of thisThanks
Product_Or_Service: adt alarm security system
Order_Number: na
Account_Number: na

We were sold a system & told the motion detectors wouldn't interfere with pets, yet our pets set it off making it unusable, company refuses to cancel
When we were sold this system, we were told that our pets would not set off the motion detectorsThe sales person said the installer would place them at a level that would not set them offOur pets set them off so we can never set the system
We have called numerous times over the span of months trying to cancel this system because it does not function in the way it was sold to usThe company has told us that pets do set off the systems and if we want to cancel, we must pay upwards of $1,
We were deceived into the functionality of the product to get us into a contract and even though they acknowledge the product doesn't work the way they sold it as, they refuse to waive the fee and break the contract

I'm very unhappy with their deceptive sales practicesWhen I signed up for a security package, I was promised a Visa Gift Card in the amount of $It has been over months and I have seen nothingThe gift card did in fact influence my purchasing decision for home securityI have since written two emails to ADT with no response to eitherI would not recommend them

Cancel my service with no penalty due to lack of performance of the system on numerous occasions which is documented below
I purchased October - my husband was traveling often and with children I felt like we would be safe and free from worry That has not been the case with the ADT system and its lack of performance and customer service has had just the opposite effect causing uncertainty in our safety, lack of sleep, and overall frustration My family has been woken up in the middle of the night by beeping sounds that won't stop even after contacting the ADT service representative We have waited days for a technician and every time after leaving the home the beeping would resume only having to wait once again for another representative We are an extremely busy family with child school activities and, to have to wait around for an ADT technician to come in a 4-hour window is excessive and unreasonable Below is the documented technician visit tickets over the course of

ADT was not up front with other fees.Asked the installer several times if there were other fees and was told there was not.Called ADT and was told "You should have read your contract".I don't know anyone who reads the fine print in a contract.Rep says "sign here" you trust him and sign.Big mistake.Not a good way to do business.Be truthful in representing your product and fees

Had an issue this weekendHad appointment set up for an upgrade consultationTech *** *** never showed and never calledTrying find out what is going on through customer service is a complete headache! All they did was confirm appointment was still in computer and connect directly to her phone, which she didn't answer until two hours after the appointment window closedWhen she called back, she sounded impaired, possibly drunkCouldn't answer questions, very confusedCouldn't give a legitimate answer as to why she was a no showADT's customer service is a JOKEThey have offered no solution! They want to send the same tech back out, I don't want this person in my houseAt first I really liked ADT, but after dealing with heir customer service, I am considering going to another company

We were not told we were entering into a three year contractWe had to pay $to end our contract when we moved
We signed up with ADT and were told it was a month to month basis with NO contract, we had no reason to believe we were entering into any sort of contractWe were also told that when we moved they would reinstall for FREEBeing in the military we move a lotWe were also told the system worked a lot differently than it actually did, we were told it would automatically contact the police if the alarm went offWhen our alarm did go off I got a text message, not even a phone call and no phone call was made to the policeI was unhappy and tried to cancel as I was told I could and they informed me that I would have to pay $feeWe did not want to do that so when we said we were moving and wanted to move the equipment we were told that was not an option we would have to rebuy everything and pay another installation feeOur sales rep was Janie *** she mislead

I was told that I would be billed for stopping my monitoringI was charged times out of my contract
I stopped my contract due to me moving and ADT could not cover my new addressI was told that I would get a $credit because it was their fault that I could not move and that I would stop being chargedSince my contract has been stopped on 8/31/I have been charged times once for monitoring of and one time again for Both times I did not authorize the payment to be taken outI was also told that I would not recieve the credit that I was told about even though every person that I spoke with said it was on my account

The company is not an easy company to work with on technical issues, billing or contracts They will NOT work with you if you are under contract and threaten legal issues

First of all, all I wanted was a price, and I was put on the phone with a outsourced company called RED VENTURE which I did not even find out about till later The rep out and out lied to me on the phone quoting me a price of a month The price turned out to be $ Everything he told me was a lie I have called numerous people and they will not re listen to the recorded phone log, they will not make this right Plus they expect me to pay a restocking fee for merchandise I told them not to even bother shipping

Transfer of service, was told by the sales rep, that this was for the remainder of my contract, for year Found out it was a year contract
Called ADT Customer service to have my service transferred because I moved I had year left on my contract They set up an appointment with a field rep to look at the new unit He gave me the new estimate, which was free because of the 399$ credit I specifically asked him that this was just for the remainder of my original contract, of year He said "Yes" He scheduled the installation for the afternoon That installer put the equipment in Then asked me for my first payment Which I was confused Since I have an account and it was transferring But I gave him the check information so he could process it During this I asked This is for the year correct? He replied, no, all installs are a new year contract He called the sales rep, Christopher *** who told him to tell me, since I am a USAA member, I can cancel

A very bad company and I'm sure they know it In this age where reviews are transparent, they have disabled Google and Facebook review for a good reason instead of fixing the service
I have been with them for over years and every time I called for any help the answer was to send a tech and charge for it I was able to Google some of my answers and program things my self with simple clicks that saved me
The service is so bad that I asked for a manager and they would hang up the phone Call again and they put me on hold and hang up again
I knew they were this bad but didn't think that bad
There are so many other companies out there that give the same service for much less with more respect to their clients