ADT Security Services

I initiated a contract with ADT in at the address *** *** *** *** ** XXXXX At the time of contract initiation, I specifically asked if the service was moveable without additional charges I was told yes this would not be an issue When I moved service to *** *** *** ** XXXXX, I received different equipment, different charges and was required to sign an additional year contract The fact that I would need to sign an additional contract was not disclosed upon signing the original contract My service at *** *** has not functioned properly for several months, and the Pulse has never consistently functioned I made 3-calls to ADT and was given several "suggestions" for the non-functional service and reasons why the pulse would not pick up Regardless, the system did not workI have simply paid the bill and avoided additional lengthy phone calls to ADT, which ended in fruitless results At this time, I am cancelling my ADT service and asking that

Do yourself a favor and stay awayADT does not inform you that they are setting you up through a third partyI was planning to sell my home soon and asked about that before installingI was told that s long as the new homeowner set up a system the services would just transfer with no penalties to meHowever, when it came time for that their story changedApparently, ADT sells back your contract to safe streets when you cancel and safe streets is a shady company with nothing but bad reviewsThey are trying to charge me dollars even though the new homeowner set up services

We cancelled our service on July 20, on the phone with ADT Representative "***", however, the company continues to bill us including late charges
We have called again to cancel, however, each representative says they cannot handle cancellations and they will transfer us to the correct departmentAfter the transfer is made the next representative says they are not the right department to cancel and they will transfer our call to the correct departmentThis continues for transfers on one callWhen we asked "***" why we keep getting transferred to the wrong department his reply was "human error"Obviously ADT will not let you cancel and they just transfer your calls all overOn the ADT website at adt.com it states that to cancel you must call them at XXX-XXX-XXXX, however, when we call we just keep getting transferred to the "correct department" which then informs us that they are not the correct department to cancel and that thy will transfer our call to the correct dep

ADT and their *** ** office did not install and did not monitor smoke and heat detectors as per my contract with them
I bought security system from ADT *** office) in 7/for main house *** *** *** *** *** *** ** XXXXX) and guest house *** *** *** *** *** ** XXXXX) including fire monitoring according to the contract and the certificates and I paid all dues and been paying the bills regularly including fire monitoringI recently realized by calling ADT that that there is no fire monitoring and called main corporation who reviewed the contract and agreed that I should have fire monitoring and they referred the issue back to the Torrance office who sent a tech *** 7/30/to the house who found that there are no ADT smoke and heat detectors as contracted and referred me to his service manager (MrRudy *** phone (XXX)XXXXXXX and despite sending him multiple emails and leaving voice mails the issue remains unresolved and t

Contracted w/ADT while living n rent houseLease ended & house sold Called ADT to get info on terminationInfo varied from person to person
I stopped May bank draft after reading ADT's reviews Called ADT 6/13/after discovering phone service of new home was very weak, at best, and would not be able to use their service I spoke with Deandra #XXXXXXAfter explain the issue, she said I would be required to pay 50% instead of 75% to dissolve contract The amount she gave was $521.91, plus $for the *** bank draft I had stoppedADT would bill me for the total amount due ($1043.82); upon receipt, the balance would be waivedI would have days from cancellation date to payI expressed my concerns about collection issues, as well as, a guarantee of balance being written offShe stated she had made notes on our discussion & I could call back and the notes could b read back to me I agreed and gave her my mailing addressShe then transferred me to Mary #XXXXXX, whom ca

Did not cancel service, charged cancellation fee, receiving collection calls
I recently moved into a new house and moved my ADT service ADT came out and installed new equipment in my house Even though I did not cancel my service I was charged a $fee I spoke to two different agents yesterday who assured me this was corrected however I am now receiving collections calls from ADT (just received my 2nd one) I have been told with each collection call that I will not be receiving further calls however they continue to call me I don't know how much clearer I can make this: I DID NOT CANCEL MY SERVICE THEREFORE I SHOULD NOT HAVE BEEN CHARGED A CANCELLATION FEE

It is a big Cheat! I have to pay $to get out of the contract? The sales guy promoted in such a way that ADT has NO contract for $27.99/monthThe service guy came after a few days, quoted $and I said NO, that I was told it was only $for installation so, why $1400? Then he brought it down to the $installation fee and said since I don't have a phone it will be $52.99/monthWhat? Anyways, I signed the paper and there was no contract and I asked him several times if there was a contract? He said there is NO contract and I could cancel anytime
After two months, I got letters and emails saying "the original document got damaged." Got calls after calls even at workThe agent asked me, Could you please sign the document because the paper document is "illegible" to read your name and all we are doing is replacing the document"I believed her! Thought ADT is a nationwide service, reputable, and they don't cheat peopleMy only mistake is, I didn't have time to read itBut, before I signed, I asked if there were any hidden charges or a contractShe said NOSigned it! Now, I wanted to cancel and they are asking for 75% buyout fee, which is $This is such a scam
I called several time and everyone in ADT has an attitude because they are dealing with same kind of problemA customer service lady told me, "You've signed the contract and it's your fault, now you have to pay! Or else it will go to a collection agent and they will come after your property" etc! Such a drama! Now, I'm forced to pay $or I have to write another contract for three years
If I would've know I wouldn't even opt for a service where I've to sign a contract for years and 75% buyout? No way! There are many options for usWhy would I even do this? I feel so bad and it's a mental stress tooFinally paid 400$ after several calls!
If ADT can sell their business by telling upfront that their is a yrs contract and you have to pay 75% of rest of the period if you want to cancel/terminate that would help the customerPeople move!

DONT GET ADT!!!!! I WANT TO GIVE THEM NEGATIVE STARS IF I COULD !!! Terrible customer serviceThey treat you like *** and they claim to be number in America?!?! Never ever get ADTThey're full of scams and lies and fake promises they can't keep just to make you get stuck with their contractADT is a scam and lied to me no just one but peopleThe Qute guy *** ID # XXXXX liesd to me saying I got approved for outside cameras, so when they came to install them the people who came to install them said they had no idea but made a few phone calls and said I got approved and said that they'll be here in weeksThe phone call never came from *** phone number ending in "2840." I tried reaching him several times and he blocked my numberI'm mad and upset at everyone at ADT for their uncorpperation and making promise to keep you from canceling a contractThe managers in the office *** ID# XXXXX hasn't called me back either it's been about weeksHighly upset with ADTThey are a scam, advertising and non compliant with the contract and the promise they madeThey will lie to get anyone into getting a contractI DON'T recommend them to anyone!!!!!!

I sent this email to ADT CEO *** ***
"Hello*** I hope this inMail isn't to much of an intrusionI was reaching out to you today because I canceled my account today due to the gateway being non functional last night during a robbery next doorI was asked by Law Enforcement and our communities security to provide video footage If I was able tooWhen I logged into pulse.adt Is when I first realized that the cameras had been offline and we're currentlyWhen I woke this morning they were back online and functioning properlyI contacted support today to ask why I was not notified that the cameras were offline and was told that that's not something ADT will monitor for, it will monitor for ADT system but not the cameras because it was not possible to do soThe representative went on to say that we, consumer would first no if we tried logging into the system and we either couldn't or if we could log in we wold see that it was offline as I didUnderstanding that portion I explained that if that's the case ADT can in-fact monitor if surveillance goes down via the web application fairly easyI know I've undoubtedly oversimplified a very complex system you oversee at ADT, I'm only speaking from that little window of monitoring whether a system/service has gone down, offline, etcI explained that I was no longer comfortable keeping ADT knowing this and the representative canceled my accountHe did explain that I am in a year contract so early termination of the contract was roughly $
*** without wasting more of your time on this story, I would like to say that I genuinely feel that due to my hardware/service failing and not being notified of it during an opportune time that I should be granted forgiveness of the early termination feePlease consider this
Sincerely,
***"
In response he had his social media specialist contact me to resolve or should I say retain my business
So essentially people you need to understand, ADT does not report to you if your camera system is downAs this picture shows it is possible http://e.dika.io/ifde ADT does not report or even know if your whole security system has gone offline as the "social media specialist" told me just now that there is nothing showing either my security system or camera system were offlineTo add insult to injury, they respond to very valid questioning of defects of their system with denial of fault on their endI'm writing this review as a current customer which has canceled their contract early and will be terminated Feb4thI will probably end up having to pay the $early cancelation fee now and have to fight this in courtThe unfortunate fact is I'm very able to do this and willing but do you want to deal with a company that you might have to go to court with just to defend your position with valid arguments? Please stay away from ADT and look into other alternatives
Lawsuit will ensue

I am very disappointed in the service of Adt
I don't feel secure with your system
I realized Adt has a major security problem
To whom it may concern ,
I have realized your home security systems have a security problem that I will not discuss in print or on the internet because it could effect all your customers with your fob system
My experience this weekend indicates you are not a 24/7security company
This weekend I felt no security from your system do to the lack of service on Adt end
We were told a technician can only come out to our home on Monday We had a car Breakin on Saturday with a fob been taken I will go in greater detail when a representative gives me a call
I felt that your company and call centers need to learn about security

After canceling the contract, received a follow up call two weeks later that manipulated the reinstatement of the contract
After several phone calls in attempt to cancel my contract due to the fact that they did not have the original contract I finally got them to cancel the contract and stop charging me feesTwo weeks later there was a follow up call to present with a new dealI asked why he was asking for all my personal information and he said it was just protocol and he asked if he could share a deal I agreed to listen by saying OK to the conversation and to email with information because I did not have time at that moment since I was with my kidsThat apparently in turn reinstated my contract for two yearsNo terms wherever discussed or agreed on and it was never clear that I was reinstating the contractI was with kids and ask to get this apparent information by emailI never recived updated terms or a contract renewal email of any sort

If you could, do not sign up services with ADTThe experience that I had with them is very badI am still on the phone with them after mins waitBasically, you have to be very careful when you signing up your plan because the technician come over lies about the fees that they chargeADT use vendors to get their business, and when there is a problem, they have no knowledge about the contract that was signedI don't know why they put me on hold for that long when I am simply asking to remove one feature from my services since I don't use it after three month trialIt is simple that they remove the service from my account and stop charging me for the serviceHowever, it has been mins wait, (apparently Dean just put me on hold, I don't even know whether he is working on my case or not), I am writing this reviewI actually want to see how long will they keep me on hold or they just hang up the phoneUnbelievable, and unacceptableI can't believe a company like this size will actually not keep their wordsI was told I can cancel the service that I don't need anytime and won't be charge for it as long as I keep the contractSo the technician (kyle) lied like that? How could I do business with a company that I have no faith inI would like to speak to management in ADT regarding this contract that I signed since I was mislead or should I say I was lied toIt has been mins, and I am still waitingPlease do not let yourself repeat what I am going through now

ADT Service has not been functioning properly for about months Canceled service and being charged $
ADT Service has not been functioning properly for about monthsA technician came to "fix" the problem but issues persistedThe Alarm would go off on its own for no reason, all hours of the day and night, and go off when it shouldn'tIt then went off and wouldn't turn off regardless if I unplugged the machines and attempted to log in online to turn it offI contacted ADT to schedule another technician service and requested they turn off alarm The tech was scheduled to come out later that day
The agent disarmed the alarm and as soon as I hung up the phone the alarm went off on its own againAnd again I couldn't turn it off no matter what I didThe police even came to the homeIt was am
I then took a hammer to both machines as this was the only way I knew of to disarm them I immediately called ADT and was told I would now be charged for a technician and new

A horrible, no good, useless experience with an alleged "home security" company Defenders, Incis ADT's "Premier Provider" in my area It did a horrible and defective initial installation, which not only failed to work but rendered my wife's office useless by unplugging our lamps and power strips and clogging up the outlets, and then failed/refused to send anyone to fix it for almost two weeks The new crew was revolted by how bad the initial installation was and corrected some of the more egregious problems, but the corrected installation still failed to function properly Defenders can't/won't send a repair crew to fix the second installation for another ten days Their agents promise to call a "security manager" to seek a higher priority, but nothing ever happens I have been civil with their agents, but one was surly with me when I protested the ten day wait for yet another repair, falsely saying he hadn't said ten days and promising to "call the security manager" and get back with me He didn't get back with me ADT is apologetic but says the problem is out of its hands for the first days Don't deal with either company!

Poor sales practices, customer service, and faulty equipment
My issues began with the first sales person I worked with and I should have known then to not trust Protection OneThe sales manager and his trainee were unprofessional and out of line, starting discussions about how much money I'd lose if I tried to sell my houseThey even complained to me after my purchase because they didn't make enough commission on my sale, admitting their commission check was only $after taxesThe installer was at my home for hours and left with it not completed because he couldn't figure out why the testing was failingHe left with it not working and I had to wait on another installer to finish the jobImmediately I had issues with alarms and the system and sensors not workingAnother technician was sent out who switched my sensor from the nicer camera sensor to their standard motion sensor (so a downgrade in equipment) claiming that would solve the problemThis was one year ago

Unauthorized charge from personal checking account
for early cancellation after confirmation that new owner had reactivated the service
ADT Account ***Sold property at ***Gave ADT notice that property had sold and was discontinuing service in my nameWas told there would be a cancel termination charge of 749.47unless the new owner agreed to activate the serviceThe new owner *** *** agreed and the service was reactivated on June 23rd I spoke with ADT and confirmed the install activation took place.It didI asked the ADT representative to please email me a confirmationHe would not but said not to worry all is "taken care of" I voiced my concern that I would still be charged the cancellation fee, again he assured me that it is all set up and I would not be chargedAll conversations are recorded so this information can be reviewed for accuracyOn July 3rd my personal bank account was drafted by ADT for $without notificationThi

ADT kept pulling money from my account on several occassions even when I told them not toMy Rep said I could cancel within months was told he lied
I ordered the service to be started by opening day on January 6thThe product was installed by the installers put the main board in the closet where the water pipes were locatedThe pipes froze and sprayed water on all the equipmentI notified ADT and they came to repair it then notified me that I had to pay to replace the panelI argued with them that their service tech put that panel in the closet knowing that the pipes were in thereThey eventually gave in and paid to replace the panelThen for three weeks in a row ADT pulled money from my account for no reasonI had to go to my bank and challenge each one of the transactions to get my money backADT did not have my permission to take any money out of my account and I told my rep that when I signed onAfter several issues with ADT I had enough and my rep Tom told me that he

I want to cancel the contract for the house I don't live at nor have my name on any loan or mortgage for
I signed up for ADT in August of for a year contractI am not the owner of the houseI have never been on the mortgage or the loan for the house, but I was the one paying their servicesIn October 2016, I was cheated on by my fiance I shared the house with so I moved outHe does not use the systemAs mentioned before, I am not an owner of the house and am not nor have I ever had my name on the loan or mortgage for the house so I don't understand how they can hold me accountable for a contract that does not tie my name to anything in relation to the houseI have tried to contact them several times and they will lower the price of the contract I have to pay out and I have mentioned that I am not the homeowner and how I should have never even been allowed to sign, and they just ignore the question and give me a lower price to buy out the contract

My company has been with ADT for almost a year now, and I must say everyone is professional, friendly, and has answered and handled every concern that we have had, I have been fortunate enough to have been helped by the same technician the two times that was neededAnd I must say that made a big differenceSean Wicks was professional and made sure that everything needed was handledVery friendly and glad that this is who represents ADT out in the fieldIMA GROUP Pensacola

ADT changed the address where service was being provided without consent or authorization from meWhen I inadvertently found out about this by calling ADT for another reason, I requested cancellation of my service as they had breached the contract and I was now paying for service at a location that was not my home They stated they would cancel the service but proceeded to continue to bill me an additional monthsWhen I called them, they had no record of my prior conversation with Casey at ADT but stated they would have her call me and I am still awaiting a call back from her
Product_Or_Service: ADT