ADT Security Services

Just like everyone said ..DONT USE THIS SERVICE IT A SCAMTHE CUSTOMER SERVICE ARE RUDE *** WHEN YOU ARE TRYING TO GET THINGS FIXBUT WATCH OUT!!! THEY JUST WANT YOUR MONEY

Cancelled service on 3-18-- sent acct to collection for services thru 11-04-
On 3-18-16, I called ADT to cancel monitoring services(We had no contract at this point.) I was informed to send a written cancellation to the Small Business Cancellations with a fax number ADT provided I did the same day and the fax was confirmed The last invoice was paid in the amt of $at the same time In May, they billed us for service to 8/4/ I wrote to ADT giving copies of everything but despite many letters, etcOn 6/13/16, ADT credited the acct $for services from 4/19/to 8/04/and then billed $for services from 4/19/to 11/04/ADT referred the acct to a collection agency - American Financial Mgmt, WHiggins Rd, Ste610, Chicago, IL XXXXX (XXX) XXX-XXXX Tel and (XXX) XXX-XXXX Fax and are billing $as a bal due after the credit was appliedThey just want payment! After 11/04/16, they will probably bill more

I have not had active service (my choice) to ADT'S cellular monitoring centers since the end of I have since then received several letters confi
confirming this because I still have the old 2G network system so it can not work and is inactive, the letter also states that my service is no longer active and will be cancelledADT however continued to bill me for jan, and feb, knowing that they aren't able to assist in anyway possible without a updated cellular systemI eventually called them at XXXXXXXXXXX and asked them why I was not cancelled by now and why am I being charged for a service that they are unable to provide, I immediately told the representative that I would like to cancel effective immediately and that I am no longer obligated to pay since my contract has been up for years now, I told her that feb would be tolerated but nothing else and she said "ok just let me transfer you to another department"the other female representative was told the same thing as the f

The signature on my contract with ADT was forgedI think by the sales rep
I had an ADT security system installed at my previous house and was about years into the year contractI called ADT to tell them I was moving and how I can have a system thereI was told by the sales rep and the agent at ADT that my contract would be paused and then restart when I moved into my new houseI never signed anything but I was working with the sales rep to get this doneThe date I first called the call center about how much longer I was under contract for was January 17th They told me years and I disagreedI asked to be emailed a copy of my contractThey sent it to me and I noticed my signature was forgedI think it must have been the sales repI have tried calling them and working with the agents to resolve the issueNo one is getting back to me so I called today (January 25th 2017) to cancel my serviceThey told me ADT is under the impression I am under contractI explained

We had our home broken into some years ago, but today, I once again feel robbed, preyed upon and vulnerable
This time, it is the service we choose for peace of mind that have taken from us: ADT
Don't sign with ADT!!
You will read similar warnings on blogs, comments, feeds and other online reviews - if you haven't already signed a contract - then you're luckier than most, keep your money and find another way of keeping you and your possessions safe!
It's no surprise they score 1.9/on 'Best Home Security Companies' by reviewers
Here is why:
No Free Installation With Traditional Plan
36-Month Contract Required
Outrageous cancellation terms
Excessively long call times
Pushy sales tactics
Regularly increases monthly fee for no reason
Requires written, signed-for letters to acknowledge any customer requests/complaints
Many Negative User Reviews
Plethora of Revdex.com Complaints
If you read this and ADT manage to convince you, when you do eventually become disaffected, write your own post and share with others
It is only by sharing the information and by buying services that are ethical, fair and transparent that we can shape the industry for the better and rid the market of companies like ADT
We deserve better

ADT security monitoring had issues with the service; and was not working at my residential address for months (November through September 2015), and yet ADT kept collecting bill payments every month, until I realized the problemWhen complained the issue with ADT help desk representative, after initial denials agreed to test the connection; and once she realized that it was not working, she agreed to send a technician to investigate
When the technician arrived a week later, he found that the service pinged with ADT servers successfully was way back in November of The technician recommended to upgrade the service to ?cell guard? in order to fix the issue as well as to avoid such problems in the futureFinally around October 15, 2015, my ADT service was restored
As for the months of payment adjustment, the Help desk manager I spoke to could adjust for two months; and for the remaining months, I was requested to send a FAX to the corporate officeI submitted a

Since ADT bought out Protection 1, this company is far from fair
I asked for a copy of my contract because I do not recall signing in ADT/Protection advised I agreed to a verbal agreement and they sent me a piece of paper with a year contract requirement and said it was "verbal" I do not recall agreeing to a year contract whatsoever, maybe year I have been with AGR, then Protection 1, now ADT for years or so during various transitions
I called to try to cancel my service and was advised I would have to pay over $1,to do so....Now, supposedly I am stuck in a contract til with no recourse whatsoever...either pay the penalty or stick with this poor outfit I have a long record with the previous companies I originally signed up with, with no issues....but ADT is not a company I would seek because they have poor reviews basically over l contract disputes that customers must pay dearly to get out of I was also told I could not renegotiate my contra

This is the WORST system I have ever hadWe got our new system in January and it has not worked 99% of the timeCustomer service is very misleadingOne rep told me I had to call every month and now another one says I have to have a repair person come out timesI am stuck in a year contractIn order to get out of it I have to take a day off work times to be available between and m-fI am very frustrated and just want out of the stupid contract

ADT charged our credit card with $on September 3, We do not owe the money because the service was cancelled on June 1,
We signed a 3-year contract with ADT for installation and monitoring a residential alarm systemWe were told that if we moved, there would not be a cancellation fee if the new owner assumed the contractDue to health reasons, we had to move during the first week of June which was 1/years after signing the ADT contractWe cancelled the service at the time of movingThe house sold immediately and the new owner assumed the ADT contractADT informed us that we did not owe additional money beyond the last monthly payment which was made in JuneOn September 3, they charged our credit card with $When we called them to contest the charge, they said they had taken our records out of their system and had no way of explaining what happened

6-year-old is nonverbal ASD and BIL has learning disabilityRequested to cancel but was refused$108-$every two months for a system I never use
When my husband and I originally purchased our home in early 2016, I was approached by an authorized dealer, Safe Haven, in our areaThe sales rep, Mr***, convinced me that the benefits would be valuableHowever, after signing the contract, and install was complete, it quickly became apparent that our 4-year-old daughter with nonverbal Autism Spectrum Disorder was not going to leave the control panel aloneTo complicate the situation, my liBrother-in-Law has an undiagnosed condition stemming from a mental disability and, as such, would never be able to operate the control panel, let alone understand how to disarm, arm, etcMy husband and I are full time military and, under circumstances, have our daughter under the care of a trustworthy care provider while we workMeanwhile, my BIL remains at home and does simple c

ADT has called our house times on 05/16/2016, even though we told them the first time they called that we weren't interested
They called from both numbers as well as local area code to discuss the origin of the call

I am being double billed for two ADT security systemsBoth apartments are in the same house, * *** *** Staten Island, NY XXXXXI only occupy apt
I am now going to explain situation that I emailed the company president:
Good Day,
My name is Dr*** ***
I have been having monumental billing issues for the past months with your companyThe account number XXXXXXXXX at *** *** Staten Island has been completely disheveledThe residence is a two family houseMy son lives there and I am his father that takes care of the billing for your serviceThe security system was originally installed in the downstairs apartment in This apartment is now referred to as *** by your companyMy son moved to the upstairs apartment, now referred to as *** * in October of A new system was installed in *** at that timeThe original system in *** was deactivated in November of Unfortunately, billing did not pick this up and when the new tenant reactivated y

ADT says I'm behind on account, my records show I'm paid up through June
We can't seem to get our account balance resolved, they said we didn't make Aprils paymentAfter many phone calls and very rude customer service, we found out that Aprils payment was accidentally credited to another customerMy records indicate that we are paid up till JuneI went to my bank and got printed out receipts showing I'm paid up

ADT is the worst company that I have ever had the misfortune of dealing withWhen I first looked into getting a security system, they advertised a brand new system for $However, when they come to install the system, they inform you that its actually $with a $rebateWhen trying to get the $rebate it took over monthsI had to repeatedly call and fight with them about itNow that my three year contract is up, they not only did not bother to inform me that the contract was up, but now are all but refusing to cancel my serviceI cannot log into my account online because they ask me for some digit code that was assigned when I first got the systemAfter telling them over the phone that I don't know the code, they refused to cancel my service and said they would send the code in the mail for my own protection I live in a huge apt complex where the mailman often puts the mail in the wrong boxesI told them this and they still insisted on sending the information through the mailDespite giving them the phone number, address, name, and social security number associated with the account, they still will not let me review my account online or cancel the service over the phoneWhen the representative on the phone asked me for the phone number ADT would call in case the alarm system goes off, I gave them my phone number which has not changed in over yearsHe told me it was the wrong numberI told him that he had his information wrong but he insisted that I was the wrong oneHe was very rude and uncooperative They have no customer service whatsoever I would never recommend anyone use them

alarm citation was issued, called ADT to cancel service, was then notified that the contract that was signed locked us in for years
I have had ADT alarm services at my current address Shubrook Ln for year and month now During this time the alarm has been activated times, both time while me and my fiancé were sleeping The alarm did not wake either of us up as it is extremely hard to hear in a floor sq ft rancher The second time this happened was June 5th and the local Police were sent to our location, weeks later we received a fall alarm notification My major concern is that if this was not a alarm and a real situation the alarm did not do what it is intended to do, alarm the residence, also the volume on the keypad is and always has been at max After receiving the citation I contacted ADT in order to see how I can increase the sound from the keypad to alarm us in the case of a break in, there was nothing more I could do The represent

Requested shut-off 6/set for 6/with ***...did not happen
I called ADT on 6/and spoke with *** regarding discontinuing the service effective 6/as we are moving and do not need the service nor do we need it transferred He took notes, and stated I was all set for disconnection on 6/ As of 6/27, the system is still live I called and spoke with *** (useless parrot) and eventually an Avery who was dismissive and would not tell me why it was still active...nor did she confirm it would be shut off and when I repeatedly asked why is it still active and was met with disregard and non-answers I again stated (as I did on 6/with ***) that we needed the system disconnected by 6/as we are having our final City inspection on 6/to clear the house for final sale If we have active smoke alarms from ADT, they will make us update them to new versions and not pass our inspection If the system is disconnected, they do not factor this in their inspection As of to

I have never been more disappointed!!! I called ADT on three separate occasions to cancel my service after Hurricane Harvey in October 2017, December and again January and I am still getting charged for securing a house I can no longer live in I have talked to at least different people, transferred and put on hold multiple times, who have 'claimed' to cancel the service only to realize ADT continues to debit my cardI called today to cancel yet again only to be told by the billing department that I have to PROVE that I was affected by a natural disaster, $of charges later I asked to speak to her manager and she refused and refused to provide his name

Terrible company! Horrible customer service! Back in April of I called to get a home security system installed in my home which I was moving into in June of I explained to the sales rep the layout of my house and how many windows and doors would require a sensor to get the best protection for my homeHe advised me that he would be happy to put in the order, and I picked an install dateOn June 11th the installation tech came to my house without all the equipment agreed on in AprilWhen I asked him about it he advised me that the sales rep had put in an order for a system upgrade and used the info from the existing system which was owned by the previous owners, and did not put in the order as a new customerI was rather surprised by this and said that I would follow up with the sales repThe sales rep, *** called me that same day and apologized for HIS error and proceed to tell me that if I wanted the equipment originally agreed upon with my year commitment then I would need to pay an additional $
On June 15th, four days after the install of the equipment I called to cancel and have the equipment removedAs I was within my day buyers remorse period this should not have been a problemI spoke to someone who confirmed that the order for the cancellation was put through and I would receive a call within hours from the installations department to schedule a date for the tech to come in and remove the equipment
On June 17th, days after the cancellation I called back and spoke to *** who advised me that the cancellation order had not been "approved" but that it would be cancelled as requestedI requested to speak to a supervisor who further confirmed that the cancellation request had been ordered, and then he put me through to installations to set a date to have the equipment removed
On June 23rd, I had a tech come in and remove the equipment, and on the same day I received a bill for months of invoicing!!! When I called the billing department they advised me that an order for a cancellation had NOT been put through! calls and an abundance of time wasted, and not one person had done their job but promised me on several occasions that they had!
On June 24th, I spoke to someone in cancellations who confirmed that an order for cancelling had not been put through, and that he would take care of itI called him at 9:am and as of 9:am all I've received is poor customer service, reps that will tell you anything to get you off the phone, and I am now waiting for yet another phone call from their Sales Department because apparently this is a process to cancel your service!
This has been by far the worst experience I've ever had with any company, and I highly suggest that nobody goes to them for their home security needsThere are 100% better companies out there!!!

WOW, What a nightmare this has been so far just trying to get an alarm system installed at my residenceInitial call...Scheduled installation of equipment and start of services, cancelled within a week after further discussion with the spouse in regards to the need for a systemCalled by ADT shortly after cancellation offering equipment credit in order to change our mindsWe decided that with the equipment credit incentives that it wasn't such a bad idea after all and scheduled again to have the system installedWaited well past the scheduled install date and received no word from ADT or the dealer in regards to the installationReceived a letter in the mail referencing status of our system "Your ADT security system is installed but monitoring is inactive"No system has ever been installed and no other contact was initiated by the dealer or ADT so I called the number listed on the letter to find out what was going on, why our system had never been installed, and why we were getting a notice saying it was installed but no monitoring was activeI spent over minutes going back and forth with the dealer I was put in touch with regarding the account and installation to then find out that the installation had been cancelled (on ADT's end via the dealer or ADT) and that they (the dealer I was currently talking to) could not install one because corporate tied the account to the previous dealer and even though they had cancelled it out I would have to wait days before the other dealer could do anything with itI then asked to be placed in touch with corporate so I could initiate a complaint, have them fix the issue and get the correct system and dealer to take care of getting a system installedI had the "pleasure" of talking to *** who was about as helpful as a bump on a log and who proceeded to ask me rhetorical questions about why the dealer had transferred me to herI got irritated enough to hang up with her and call corporate myself instead of continuing to be jockeyed aroundHour and a half of my day thus far spent dealing with trying to fix the issue to no avail, Finally got in touch with *** at Corporate who then proceeded to tell me that he would reach out to the dealer and have them contact me...Now wait a minute, I called corporate to have them (as the overall in charge of this entire fiasco) handle and fix the issueAbsolute worst run around I have ever received when dealing with ANY company in the last years to conduct business with themI would not at this time, recommend ADT or any of it's affiliates/dealers for any purpose, Barring some miracle or someone such as *** ***, ADT VP of Customer Care addressing, fixing this issue, and ensuring it is handled in a professional, timely manner, I will likely choose to stick with *** and Wesson or Springfield Armory for my security needs

Not happy with ADT We have had problems with our system from the beginning of our contract years in we had a tech come out and they said they had to put something on the wall and it was not a guarantee it would workThey won't let us out of the contractI want out because it's not functioning properlyIn order to fix it we have to pay more And the only thing the lady on the phone kept saying "it's legally biding" so I am legally obligated to pay for something that does not function properlyGot it