ADT Security Services

Contract cancellation fee dispute - per contract my fee should have been waived, it was not
I had ADT installed at my home at ** *** ** in March I was forced to move due to unsafe neighborhood August 29,I called ADT to cancel my service and they said I would owe them $1,or I could have the service moved to my new home I attempted to explain my situation, and she said there was no way I could get the fee waived and that I could not cancel my service with them without paying the amount in full And that as long as my account wasn't canceled I was responsible for the alarm system and any calls that came from it I explained I don't live there anymore and have no access to the home She said it didn't matter and that I must pay in full before they could turn off the system She was the opposite of helpful and in fact was so awful that I ended up in tearsAfter much back and forth she offered to reduce the fee by 50% but I had to pay it while I was on the phon

We have been Monitronics customers for over years without a contract They recently were acquired by Brinks We called to cancel June 8, 2018, and were told we would have to sign papers to confirm We received these by email and returned them June We were charged nearly a full month ($vs $54) on June I called to complain and was told this was company policy I received nothing in writing about this policy when Brinks acquired Monitronics The wait time on the phone was lengthy Charging customers for services not rendered seems highly unethical to me Even my cable company doesn't do this!

Removal of residential security system equipment requires ADT tools, which fact ADT does not communicate
ADT advertises and communicates, deceptivelyADT says they will not remove equipment, but does not share that only their technicians have screw drivers with tiny square headsTo remove equipment, homeowner must cut the equipment out of the walls and doorsI've offered to pay a service charge for removal or pay to borrow the tool, and was told the next homeowner might want the system, so it's policy not to help me remove it

Came into my home without permission while someone was staying with me Installed the system but refused to remove it when I said I did not authorize thisAll they care about is making there moneyTerrible customer service would not recommend !!

$ total credit that I'm due
I've contacted this company several times via email, fax & phone calls in reference to $overdraft that were charged on my bank & $overdraft fee that they've added to my billing ADT is operated in a theft manner This is not the first time I've had to go through this with this company I submitted a post-dated payment of $to be drafted through my bank account on 9/29/ ADT process the payment immediately on 9/23/without my consent which resulted in an overdraft on my account My bank charged me $fee and ADT also charged my account $fee This stealing company owes me a total of $ I have emailed & faxed them my bank statement showing the overdraft But they have totally ignored it

They have an outdated and overly difficult cancellation policy to ensure that you are stuck with the serviceI canceled the service in August of this year, and they told me I would have to wait a month for it to take effectLo and behold we are in the month of October and they are saying that my account is still active They are basically a scam at this point

ADT is refusing to provide me with one of their policies in writing regarding alarms and charges from police dept/municipality
On January 18th I had yet another alarm due to malfunctioning equipmentThe supervisor I spoke with on that day was supposed to send me (via mail) something in writing stating that I would not be responsible for any charges from my municipality or police department due to alarms that are not my fault She informed me that ADT would pay any charges incurred I never received the paperwork so I called again in February requesting the information again I was told they would request that it be expedited since I didn't receive it the first time I called today, March 14th for the 3rd time yet again requesting the information I was told by supv that they aren't able to send anything I have been waiting for months for this paperwork The first two people put in requests/tickets to get this into to me and now they are refusing Paying

I used ADT security services from May until May t which time I cancelled them and signed another year contract with another company.they have billed me for not continuing with them, I do not have a contract with them and feel is harrasment.they are trying to ruin my credit and refuse to talk other than threaten me to pay this absurd amount, I am fully current on all monthly charges as they were came out of my checking account monthly
Product_Or_Service: ADT Security Services
Account_Number: ***

First of all, why has ADT been rated At when 95% of the comments are negative? I was told that my ADT contract could be transferred to new ownersI specifically asked this question numerous times as my home was on the marketI had it installed May & home sold in Dec The new owners were told that my contract could not be transferred & they would have to sign a three year contractThey don't want to, so I have called numerous times to get assistanceI even spoke to a supervisor after a long hold timeThey are rigid & will not admit I was given wrong informationNot only am I out $plus for installation but will now have to pay over $1,to get out of my contractPlease use another no contract companyMy realtor told me this has been an ongoing problem with home sales specific to ADTIf you have had a bad experience with ADT please post on numerous sites to bring attention to the company & maybe business loss will result in different practices

for over months I have been harassed at work by adtive requested many time that they not call me during working hours which are 8am to 9pm e
Ive had adt for many years and felt they were very over priced for the quality and productHowever for the past 4-months I have been bombarded with constant calls at work about there defective and out dated productI told them many many times not to call during my work hours which are 8am to 9pm monday through saturday and 12-6pm on sundaysWith a thought od decency they relentlessly called and called and calledit was over the topthey even called my ex wife's phone who knows how they got that numbersome people have to work and cannot be harrassedIf Im not mistaken its per harassing call in fines

I wanted to transfer service when I moved and the charge increased 400% once I moved
I moved on the 19th of June from my rental house at XXXX XXnd ave north in St Petersburg to a house I just bought at XXXX XXth st north also in StPetersburg Fl I had called and arranged thru ADT to move my service from the rental house to my purchased house I was assured at the time of scheduling that the charge would be around $200, same as the original installation cost at the rental house I agreed and scheduled for the service to be done within the week ADT hired Defenders Protect Your Home to come out and do the installation During my talk with Defenders about my security needs at my house, which was the exact needs and equipment that I had at the rental house I was moving from and this information was also given at the time I ordered the service address change, the salesman suddenly raised the price from approximately $to over $payable once the equipment was installedI dec

Service failure and never called when alarm went offtold that my system is not even connected to ADT by Aqua
I came home on August 19th to find that my alarm had been set off and I was never contacted by ADTI called the office and spoke with a woman named Aqua, after running several test, she told me that there is no signal coming from my house to ADTI was then on hold for several minutes and was told that she set an emergency appointment to have someone come out on Saturday to repair the system and that they would call me within hoursTHAT NEVER HAPPENEDI called back to the office on Saturday and spoke with several people and was told by the supervisor that I would have to now pay to have someone come out to fix itI told them that I was not going to pay for something that is ADT fault and that a manager would call me, to date no one has called and I discontinued my services and I want my money backthis is my 2nd filing with the Revdex.com

The company is not an easy company to work with on technical issues, billing or contracts They will NOT work with you if you are under contract and threaten legal issues

Scan company that takes advantage of the elderlyThey advertised monthly but once they have your credit card will charge monthly and will never cancel your service no matter how many times you call to request it doneThey will hang up on you repeatedly in the long processTotally irresponsible company with no ethics

Fast talking salesperson doesn't listen Keeps insisting that I will not be charged anything, but wants to take a credit card just to verify that I am a serious customer When I ask for a receipt, she throws me into an automated system The next person that answers says they don't give receipts I asked for a manager who refused to give his last name, so I asked to cancel the transaction He rudely says, "We have a recording of you authorizing the payment." I tell him that his salesperson indicated I would not be charged and he tells me that they will refund me in 10-days He didn't even bother to ask me for my name or reference number
I repeatedly told the salesperson that I was not comfortable, and she kept assuring me that I could cancel when the technician arrived if I was not happy and I would not be charged anything Once I told the manager to cancel the transaction, I called my bank and the bank representative said that they immediately processed the payment
My bank will dispute the charges and I have to cancel my credit card because I don't trust these people It's bad business to ask for payment and refuse to provide a payment confirmation and refuse to give your name

My alarm package was supposed to include a cellular unit, but come to find out, one was never installed
To Whom It May Concern:
I have been a loyal ADT (formerly Brinks) Customer since In 2016, I contacted the retention/loyalty team to inquire about upgrade options and was offered the ADT Pulse Live Video package for $29/month (a great deal, which I appreciate) as well as equipment upgradesA key impetus and selling point for my pursuing this upgrade was that signals would be sent via Internet and Cellular (instead of phone), which meant that I would be able to eliminate my landlineI suspect that the oversight occurred when the original salesperson "ordered" your new Total Security panel, which includes cellular, but the installer decided instead to install a SafeWatch panel because it meant he could keep my original hardwired, recessed sensorsFor clarity, I did not have a preference either way, but the *** system has worked very well out fine outside of this issu

I'm being asked to pay a $disconnect fee for a contact I never signed
I called ADT in March of to disconnect due to high cost,and me finding a lower service cost for the same service I was instead told that ADT would match the competitor pricing if I agreed to a month contract After being told there was no disconnect fee if I were to move I agreed to the contract
Fast forward to last month I called ADT to cancel my service because I am moving due to a job change The ADT Representative said that there would a $disconnect fee because I hadn't fulfilled the contract agreed tooBasicly I was mislead into this agreement and I sign nothing
I have has no luck trying to resolve this with ADT to this date despite numerous phone calls I don't want this going to collections and damage my credit

On this company installed their alarm services It has never worked They sent out a technician on 03-16-who said it was not installed correctly The put in a new system I was unable to use the app for this new system I had concerns about it ever working correctly In 04-12-they removed their equipment however they are now telling me I owe them for the three year contact which amounts to a monthOn 05-24-they billed my credit card and will continue to do so for three years

ADT-Protectron
Phone: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
*** *** *** E,
*** ** *** ***
ADT Security Services Revdex.com(r) Accredited Business Seal
Complaint:
I was a customer with Protectron and then ADT-Protectron from October to October at the address *** *** *** *** *** *** I moved from that address on October 15th to XXXXX XXXth *** *** *** *** on October 31st, Prior to moving from the *** residence, I contacting a member from ADT-Protectron and asked them to discontinue service on October 15th, Following the move, and when reviewing information from a bank account that I no longer use as my primary account, I noticed that a charge from "ADT-Protectron" occurred for the months of November and December 2015, and from "ADT" for the months January-April ($total)In April 2016, I contacted ADT and asked why I continue to be charged when a) I canceled the service, and b) I no longer own t

After new alarm system features for $paid June 24, 2018, I was charged $again on July in error with no resolution as of Sept
On June 24, I had new features installed on an existing ADT alarm system (acct XXXXXXXXX, *** *** ** Unit ** XXXXX) that I was paying $per month for monitoring Prior to installation, on June 4, I agreed to pay $per month fee for monitoring including the new features after installation On the day of installation, June 24, after all work was completed and verified working, I paid installation fee of $with a *** card *** On August after a scheduled monthly bill automatic payment, I saw that I was charged an unusual monthly fee for my ADT service, $instead of former $or new $per contract I signed June prior to installation of new features I checked the billing history on my account and saw that I was charged the same $install fee a second time on July Below is table of b