ADT Security Services

ADT does not have installers, they use a company called Defender They were able to get me to buy extra equipment by stating they would give me a an extra $to the $promotional I sent in $to cover the shipping and handling for cards and they only sent after I called weeks later When I called ADT they said oh you made the deal with Defender I never even heard of Defender We called ADT and they sent a man out who identified himself as being with ADT I called ADT they would not discuss it with me Transferred me to Defender and they said do you have it in writing I thought I did but when he supposedly was finishing the paperwork, he only put $not even the $that was being advertised DO NOT TRUST THEM I was robbed and now the company I hired to protect me, robbed me to

So, this company or whoever the contractor that installed my system, told me straight up before I start agreeing with their BS that after installing their system, I have months to cancel and the installation fee I put on will be refunded 100%Today I called to terminate my service, and was transferred times, and has been answered rudely(trying to intimidate me) and telling me that the contract is for years and have to pay 75% of the balancefirst of all, an ADT supervisor/manager lied to me be by telling me NO CONTRACT on ADT! Second, this people are straight up rude to the customersStay away from this company!
they will lie to you just so they can have your business! stay away!

Cancel old accountGiven credit for months paidBeen dealing with issue since August 10,
MovedCalled adt to inform themThey came to new address and installedI was informed if I signed new contract old contract would be voidedNow paying for services

Worsts company ever! They are out to trap and screw people out of money!

My last billing from ADT was on 8/8/At that time, I was to begin billing on a month-to-month basisADT, however, did not bill me after thatI contacted them in January to confirm that my service was cancelled since I had an error message on my systemAfter my telephone call, I received an invoice for $- months' serviceI called again to dispute the charges since the system wasn't operableThey tried to convince me to retain their services and wanted to send someone to check the systemI was advised (after minutes on the phone with them) that no one was available except Monthru Fribetween the hours of 8:a.mand 5:p.m I was also advised that there was no service available on weekends and the woman on the phone told me that when she needs to take care of something, she takes a day off of work and I should do the sameI repeatedly told them this wasn't going to work for me and to take the charges off of my accountI have just received another invoice cre

Transferred service to new home and was charged almost $
I have been with ADT for over a yearI acquired services with them in July of in my apartmentI was very happy with my services and decided to keep them when I purchased my new homeSo I transferred my services and I was charged over $disconnect fee even though I kept my servicesI am angry and very disappointedI feel like I have been robbed by the people that are suppose to help protect me and my family

I am appalled by the outrageously bad customer serviceI asked ADT about terminal compatibility, and I was not told that there are multiple types
ADT failed to notify me, even after I asked, as to whether there are indeed different types of terminations for my battery backpack system for my ADTI apparently needed a This was not conveyedMy system is an ADT Safewatch pro

Added remote control to alarm system and technician came out to install camera when we were out of townHad mother in law sign a year contract without our consent
Product_Or_Service: ADT alarm system

I decided to close my account with ADT Security Services and they want to charge me $
they told me no cancel fee
ADT Security services decided to charge me a total amount of $for no reason they never told me that would be a charge for cancellation they told me it would be a free cancellation and that I would never cancel because they are really good
They are pretty bad and zero customer service
I had a problem with the installation of the cameras on my computer and they didn't know how to fix it
Finally I have decided to cancel my account
Even after calling them, they left they're equipment in my place and I cannot change my security service if they don't come and disconnect theirs

Missed reputation of services and contract
ADT account# XXXXXXX
Address: *** *** ***
*** ***, ** XXXXX
I have been a loyal customer of ADT since All payments were automatic draft from my bank accountTherefore, I was never late and never missed a paymentEarlier this year I updated my contract to get a lower rateSince, my equipment was already updated the year before, there was no changes with my services or equipment, no technician was sent to my houseThe only thing that was changed was my rateMarch of this year "2016" I accepted a promotion outside of *** *** and needed to relocate to *** *** Because of this, I contacted ADT to inform them that I needed to cancel my servicesSince, I was relocating outside of *** ***, this services was no longer neededADT informed me they need days' notice to cancel their services and because I signed a contract I have to now pay $in cancellation fees I thought this was ridicules, since nothing was

I have been with ADT for years, as a customer, when I tried to call to inquire abount an upgrade, I got quoted a monthly price
As a senior citizen, I explained to the sales agent how I am on a fixed income and how I wanted to inquire about better protection
I could not believe she did't even "hear" me, in regard to my fixed income, and had the audacity to quote me a new monthly charge, which was double my current rate
Not to mention, she didn't even consider my year loyalty
Then when I called back, I got another person - in sales - who wanted to schedule a sales call - to get a new contract signed - and then to schedule an installation - at another date!
This is totally unacceptable and unconscionable
It seems as if a new sales contract is all ADT cares about and not the service of providing good customer service
I am not happy and I'm actually thinking about leaving and switching to AT&T, who I have been with for over years too
If this is the type of customer

PSA - "ADT" is the pretty face of the companyThey literally do NONE of the workHow is this possible? Let me explain
ADT is the popular, widely known name of home security and monitoringWhat they DO NOT tell you is that a company called DEFENDER is actually the company supplying your products, your warranties and completing your installationThe number on ADT's website directs you to Defender, however, they do not tell the customer this, so you think you are talking to ADT the entire timeThe most unfortunate part of this duo company is that neither take responsibility or attempt to help customers in the leastThey constantly point fingers at the other companyIn total, I've spent hours, ELEVEN HOURS, over the last days, on the phone being transferred from one company to another, "disconnected", thrown into queue lines that end in voice mails - you name it, I've experienced it
The sales agents who sell you the initial package will tell you anything you want to hear, as long as they get their money(Come to find out, they work on commission and get paid when you complete the sale.) I had an agent tell me that "all equipment necessary to protect your home and your family is FREE OF CHARGE" with the promotion they were running the day I calledThen, when the installer got to my house, he was directed by Defender to only install windows and I had to pay for the rest of them (This totaled over $worth of product)It took me DAYS to iron this situation out and in the end, it still isn't fully correctedI don't want to bother calling because I just don't have any more time to waste on this company
In short, if I could rip this alarm system out of my walls and go with another company, ANY OTHER COMPANY would be betterLiterally any other companyI am kicking myself for choosing their year plan because all that means is that I am stuck dealing with these bs for another months
Sadly, this came after doing an entire week of research and talking to different call agentsI put the time behind choosing this company and I still got screwedDon't make the same mistake I did - go with any security system besides ADTYou will be happy you did

ADT needs to remove service fees for April, May, June, July, August, & Srptember 2016, no service through this period
I received a bill March which I phoned ADT to inform them to cancel my previous serviceMy balance was zeroADT was billing me for the future months of April, May, & June, on that statement for $ADT proceeded to send another bill which I phoned again to cancel my serviceThen ADT sent another bill which I sent a letter to again confirm cancelationI just received another bill dated June 13, for the next three future months of July, August, & September for another $totaling $ I again contacted ADT which they transfer me numerous times expressing they understand but the bills keep coming for service that I do not have

MIS-LED AND LIED TO BY THE SALESMANCUSTOMER SERVICE IS POORWHEN TRYING TO RESOLVE THE ISSUE I AM TALKED OVERITS THERE WAY OR THE HIGHWAY

After many years of being an ADT customer I called on 6/20/ to cancel my service at my address located at *** *** *** *** ** XXXXX After ten to fifteen minutes of relentless sales pitches trying to get me to remain a customer, I was finally told that a day notice was required and that I would be billed for another month even though my service was disconnected I was charged for that month On 7/I was charged $again for another month and when I called I was told that the cancellation order never went through They have refused to refund the erroneous charge and their customer service reps are very rude
Product_Or_Service: Alarm System

I have been a customer for over years I have had several issues with the system and ADT has been at my house multiple times (just this year) ADT always had an excuse for why the alarm would malfunction, they did even replace a few things....however, I did not get my system for free I paid $for the install and equipment My issue is when the system does go down it it usually weeks for them to come and fix they system They DO NOT credit you for the inconvenience of no use Also I had an instance where the alarm was set-off, and the police did not respond for hours When I said something I was told ADT is not a priority call for police I have since looked into this (I have a friend married to a deputy sheriff) and it was confirmed Since learning this, I have installed cameras and called to cancel ADT Well, were we given the run around Five people, and over an hour later - I am told I have to wait days for it to be cancelled and I have to pay a cancellation fee and maintenance fee of $103! I didn't even know I was still in a contract since I only agreed to a two yr commitment and I had years Maintenance fee?? For fixing something that I already paid for? I could see if I got their equipment for fee but come on....Also, at this point they are willing to give a discounted monthly rate - really, but not compensate when the stupid thing is malfunctioning
and cannot be used for the month? I think ADT is UNBELIEVEABLE and I would NOT recommend ADT to anyone!!

Sales associate lied about what type of credit checks they do
I was looking to reset a Blu services at the home that I just moved into and a sales associate I spoke with asked for my birthday and last of my Social Security number before I gave her this information I specifically asked if it was going to be a hard or soft inquiryIf it was going to be a hard one I would not have given her my information and she told me that it was a soft inquiry so I gave her my informationThen I can alert from the credit bureau saying that there was a new credit inquiry put onto my credit report I called customer service they told me that ADT would take care of it and gave me another number to callI spoke with *** who says that he is a Lead Supervisor and the customer service department explain the situation to him and he said that he could only coach the employee and he couldn't remove the hard inquiry off of my reportI asked him why he couldn't remove it and he told me because I was still

I have spent the better part of an hour attempting to cancel my serviceTONY was VERY VERY rudeInstead of cancelling my service wanted to argue with meI Have NEVER been treated so badly by any service companyI eventually hung upI will never do business with anyone who treats their customers so badly
*** *

asked to stop the phone calls
we received phone calls and every time we asked them not to call again and take us off their list

I received a ridiculous bill from ADT
ADT mandated that I update my alarmWhen I told them I anticipated moving they assured me that was not an issueWhen I accepted a new job, I called to cancel my serviceThe person I talked to "Ryan" informed me that I should keep my service on until the day before I moved to ensure I'd have an alarmWhen I called the informed me that they were going to bill me as they require days noticeAfter some back and forth, ADT agreed to not bill me for late cancellationI assumed that my account would be suspended (as in no bill for not using the service)"Ryan" called several times trying to get me to have ADT installed at my new house in OR, and I asked him to stop calling and I would contact them when I was ready for an alarm
Several days ago "Ryan" called again and tried againI asked him again to please stop calling, my account was suspended due to the move, and I would let someone know at a later date if I decided to install an alarm