ADT Security Services

I had a terrible experience simply trying to cancel my account I understand they do not want to lose business, but they made it so painful and time consuming I was asked very personal questions that was none of their business They transferred my call to a line that played marketing type information over and over I never did get to a real person I called in again as a new customer and they picked up right away I finally had to say I'd engage my lawyer if they didn't help me cancel my account Hindsight I should have sent a certified letter requesting my cancellation instead of dealing with all the headache and anger

I had an issue with my system in which a credit was supposed to be given; no word on the credit and now no notes of a credit per customer service rep
I called into ADT back in May after receiving a notice from *** *** *** *** about alarms at my propertyI had a total of three in which I had no notice of because I was not called by ADT on my contact number even notifying me of an alarm occurrenceI had tenants in the property previously in which moved out in March of After they moved out, the code was changed and from there, I had nothing but issues because after finally getting to the root cause, the system was sending out a panic alarm with my code instead of a regular alarm setThe rep I spoke with did not know what to do so I asked if I could just change the code in which she did not know if it would work but thankfully it did and I have had no problems sinceMY problem is that I was charged 25$ by the city and they needed documentation from ADT st

Avoid at all costsThey have a series of installers who do a very poor job; they lie about a 6-month satisfaction guarantee, the contract is actually with the installers and they will hold you to it after only three days of serviceIf the system performs poorly, customer service is awful - they ping-pong you between the installer and ADTIt took calls and over an hour to get someone sent to review the issueWe've only been in the service since July 27th, it's August 8th and we're reportedly locked into the contractIf we cancel they want to charge us over $1,

I attempted to close an ADT alarm account for a home which I'm renting I was not under contract and free to cancel with days notice at any time When I called to explain what I went to do I was met with fierce resistance and customer representatives for more than minutes Each employ refused to listen to what I needed to do, only to offer me ridiculous deals and high pressure tacts which I find offensive, unethical and reminds me of the business practices of the old Columbia House Records monthly subscription service The last employee was in tears and would have made another person feel sorry and keep the service going for just a few dollars a month I'm so disgusted that I'm contemplating cancelling the service that I now have in our family home I'm not under contract and can give days notice any time I'm not impressed with the business practices of ADT They label themselves with integrity, far from it
Product_Or_Service: Alarm Monitoring Service
Account_Nu

SERVICE ADDRESS *** ** *** *** ** XXXXX
I PAY THE CANCELLATION FEE DUPLICATE, AND ASK ADT TO REFUND ME ONE PAYMENT, NO ONE REFUND
I cancelled the ADT service on March, and the cancellation fee is &
I made my payment below:
4/13/payment ( ADT received )
4/25/dispute ( I got the refund )
5/13/I called my bank to adjust the 4/payment to ADT, and $back to ADT showed in my statement
4/30/2016-6/9-2016, ADT keeps calling that they did not receive the adjust amount, and said that they will send my case to collection center, I have to made anther payment below:
6/9/payment $
my bank told me that since the 5/payment was an adjust payment, ADT needs to call their bank to receive it, but I contacted ADT so many times,even faxed the prove to show that I made duplicate payment, they just keep saying that they did not receive, or they already refund to me (4/25/2016), and never call the bank to look for my mon

I ordered this service when I moved into my new house with a year contractI found I did not use the serviceAt the end of years when I called to cancel, they gave me a high pressure sales on why I needed to keep itThen placed me on a silent hold for minutes before coming on the line and telling me they had cancelled the accountI understand they do not want to lose customersBut, I did not appreciate having to call in to cancel (the only option available)....then the forceful treatment against my cancellation

My father passed away June I sent a death certificate and a signed letter stating the service would not be renewed and to cancel as of Oct 28th at the end of the paid invoice periodI have spoken with ADT timesEach time I'm given the runaround and the service is still not canceledAs of Nov I called again and again given the runaround, but the service is still not canceled
Product_Or_Service: ADT monitoring service
Account_Number: XXXXXXXXX

I called ADT on 7/5/to cancel service and was told that office was closed, they were unable to cancel and I should call backI then went to their web site to cancel but there's no option for thatI called ADT today to cancelThere's no cancellation optionIt took minutes to cancelPut on hold multiple times, script reading multiple times, trying to upgradie service multiple timesThen when finally cancelled no confirmation number providedThis is a total rip offCustomers are not allowed to cancelThey did provide a fax number *** but I doubt that will work
Product_Or_Service: Home security service
Order_Number: ***
Account_Number: ***

I have tried to discontinue services from ADT since May I have made at least phone calls only to be told my reimbursement would be expedited
ADT continue to withhold reimbursement of service refund and make excuses as to why the payment was not processed

So, this company or whoever the contractor that installed my system, told me straight up before I start agreeing with their BS that after installing their system, I have months to cancel and the installation fee I put on will be refunded 100%Today I called to terminate my service, and was transferred times, and has been answered rudely(trying to intimidate me) and telling me that the contract is for years and have to pay 75% of the balancefirst of all, an ADT supervisor/manager lied to me be by telling me NO CONTRACT on ADT! Second, this people are straight up rude to the customersStay away from this company!
they will lie to you just so they can have your business! stay away!

ADT came onto my business property and defaced it with advertising sticker
Product_Or_Service: na
Order_Number: na
Account_Number: na

The rep came by my house a couple weeks after I had moved in to discuss getting a system set up and convinced me that I needed one because of the burglaries around the neighborhoodSo I let him come in to take a look at the windows and doorsI signed up to get the system under the impression that I had months to change my mind - aka the month money back guaranteeAfter months of having the system I called to cancel and they advised me that I signed a month contract and that I was obligated to pay them $each monthI asked about the money back guarantee and she advised me that the policy only was upheld if there was a technical issue with the system and that a technician needed to be send out times for the same issue in order for them to actually give you your money backThis was not in any communicated from the rep that initially came to my houseThe lady on the phone was extremely rude and was not concerned with any issues of mine, only that I had signed the contractI really feel that I was lured into this contract and now there is no way out After reading the other complaints on this, it seems to be a common issue with their customersI am really baffled that this company has an A+ rating on here as there have been multiple complaints about the same thingDO NOT DO BUSINESS WITH ADT - THEY ARE SCAMMERS ONLY CONCERNED ABOUT TAKING YOUR MONEY

ADT has been one of the worst companies I've ever had to deal with
My system has had problems and hasn't worked for out of the last three years
They only cared, when my contract was about to expire after the three year mandatory window period
They call to the point of harassment to get me to keep from terminating my contract
Tried to scam me out of another bucks for new upgrades to my " old" three year equipment
Terrible communication, and long wait periods when you try to get service out

They are a scam, they will tell you anything over the phone to get you started The technician came, after he installed the keypad he tell me the basic plan is $you have a $credit so its $ I talked the online rep, I had opening and he said no problem we are even giving you an extra $toward additional equipment Each sensor is $or $for the glass breakThey never tell you these prices on the phone or in their advertisements Nadir Khan wasted hours of my time

They told me one price when I canceled, and are now trying to charge a more expensive price
I canceled my subscription At the time of cancelation, they told me my bill would be be approximately $ I then received a bill in the mail for $ I called them to ask about the discrepancy again and they told me that the correct bill should be arriving in the mail to reflect the $bill that I owe them I then started having their collectors calling me saying I owe them $when that isn't what different people had told me I owed them They have yet to play me the recorded calls and I even told the woman that I last spoke with that I'm more than willing to pay what I truly owe, which is what I was told originally which is $and NOT the $ Since then, I have received another bill for $and yet the woman who was on the phone with me made no attempt to fix the problem

Able to add any additional devices myself to expand the alarm system
When I called ADT I asked if I were able to add additional devices myself in order to expand the security and alarm systemThe customer service representative stated that I will have access to the system and I can add as many devices I want as long they are ZWave or ZWave PlusHe even stated that he has done it himself and that he added a door Ring camera that he found cheaper as the one ADT hasI specifically informed him that that was my intention to add better and more modern ZWave devices that are on the marketHe stated that the service person will show me how to add devicesI told him that I called other providers and they don't allowed customers to add any device to their systemI insisted asking him if ADT will let me add devices, he repeated that he has done it himself
The day of the installation the service technician showed me how to access the system in order to add other devices to the system

Missed reputation of services and contract
ADT account# XXXXXXX
Address: *** *** ***
*** ***, ** XXXXX
I have been a loyal customer of ADT since All payments were automatic draft from my bank accountTherefore, I was never late and never missed a paymentEarlier this year I updated my contract to get a lower rateSince, my equipment was already updated the year before, there was no changes with my services or equipment, no technician was sent to my houseThe only thing that was changed was my rateMarch of this year "2016" I accepted a promotion outside of *** *** and needed to relocate to *** *** Because of this, I contacted ADT to inform them that I needed to cancel my servicesSince, I was relocating outside of *** ***, this services was no longer neededADT informed me they need days' notice to cancel their services and because I signed a contract I have to now pay $in cancellation fees I thought this was ridicules, since nothing was

We wanted to cancel our services with ADTLast year they took over our previous alarm company called *** and with *** our contract was free and clear, all was paid except for our monthy fees.When we contacted the company the first time, they commented that we owed them moneyWhen asked for what they placed us on hold for minutes back and forth until they came to a conclusion that they did not know what for but the reason changed several times and everytime we argued that we had paid that element.We had a discussion with another service representative taking about hour of my time and clearly asked them to indicate what I was saying to ensure it was clear in my documents and they refused simply telling me to call back when a manager was to be there or one would call me at my convenience.A manager called stating that we had agreed to a new contractMyself or any member of our household had agreed to this and now they are telling us that we are bound by contract stuck wit

Cancel old accountGiven credit for months paidBeen dealing with issue since August 10,
MovedCalled adt to inform themThey came to new address and installedI was informed if I signed new contract old contract would be voidedNow paying for services

Complaints unresolved
After making several attempts since Decto ADT to resolve my issues with camera installation, it has become a downward snowball of incorporation from the companyPromise return calls or any type of follow ups never happenedEven after so, I made several more calls and talk to complaint depart and still nothingSo after more attempts I finally was able to reach a 2nd level complaint depart and Carla was so rude and loudShe said *** would call me back, but still no responseI called the 1st level complaint rep.- Terrie and she finally followed through with the cancellation and said " are you serious that you going to cancel ", I replied "Yes"She then said " well you have my name and I guess you are going to social media about this?" I said of course I am and a letter has already been sent the the headquarters and I am in search of specking to the CEO Timothy J Whall to discuss this matterPrior to this conversation with TerrieI has already expla