ADT Security Services

Please Remove my contact information from ALL future solicitationsIf I want to seek out a product or service I will do so
I contracted the number on the unwanted solicitation and was provided another phone number of which nobody answeredPLEASE remove my name from your database promptlyAs stated previously if I wanted to engage with your service I would contact you, ADT all by myself

Called in to cancel my service in the safe contract cancel period and was told the systems were down so I would need to be called backhours later (outside of the safe contract cancel period)At this point I was told I would need to pay a fee to cancel my serviceADT hides this process behind sub contractorsEither way it is extortionI owned all of my equipmentI owe nothing but the monthly service to ADT which I do not wantStill I stuckI can provide evidence that I called in during the safe period to cancel yet they decline to listen to reason
If you are not safe from extortion by your security system do you really think you are secure with them in your home? I would research security companies that have better reviews before doing business with ADTIn my opinion any company that has to hide behind tricks and contacts to make money is *** and incapable of making money legitimately

My business canceled our subscription to ADT's services in June over the phoneWe were informed over the phone our service would continue through June and would end in JulyWe received multiple phone calls asking if we would like to continue service at a new location and each time we communicated that we did not wish to continue service with ADT at this timeAs of November 2, ADT was still drafting our checking accountI called on November 11, to inquire why we were still being charged after months and to request a refund and was informed there had been no phone calls since 12/15/I informed the representative that this was incorrect and there had been multiple phone calls in June and July of this yearI was informed that a refund would not be forthcoming but they would begin processing my request for cancellation today

we called several weeks ago to cancel our service after they determined they could not transfer our business services to our new location but they still charged my cc the transfer fee of and then billed my cc for july when we don't have any of their servicesmultiple calls have been made to the main office and our sales rep and no refund has been issued yet
Product_Or_Service: security system

ADT does not respond to my emailsCompany representative said I would be refunded $once my transfer to new location was complete
Misleading sales pitch Sales representative assured me I would be refunded $519, once I had transferred to my residence It has been more than and month and no refund and no response to my emails I discussed issue with someone in corporate office but no action resulted from our conversation It seems like the proverbial run around

We have been with Adt since February we have had nothing but horrible issues with them as well as our alarm system
I want our contract canceled at no charge or Penalty to us due to the fact Adt has lied to us several times there customer service failed to setup a payment arrangement due to the bill being very high because of the equipment we had installed I received a bill months later for 400$ on top of discovering there technician never checked all of our door and Windows to make sure they all had proper and working sensors to find out there was not a sensor put on one of my sliding glass doors which means anyone could possibly break into our home without knowing about it when I called to Complain all they cared about was getting payment for the balance owned when I explained to them the tech who was here set up the payment arrangement with customer service it was never done they have taken over 300$ out of our acct within the last week and told us if we wanted an additional s

I live in Calgary and have had shouting matches with your customer calls -usually at 7:AM on Saturday and Sunday mornings calling about a service problem at our cottage in Manitobahrs different from the Montreal call centreFirstly they know nothing about the word cottage home -lake front home and summer home- Hove no clue where Manitoba is and where Calgary Alberta is - The problem concerning my making a call to a service representative from Manitoba meeting me at the Cottage when I travel back to our Lake HomeIf you see the call log you see that I have been transferred to the Tech support times and placed on hold for to minutes as the time I sat on hold and waiting for a technician - was too long and tied up my home line too long Your company lost our Home account Calgary Ab when we moved and no one answered my request for a quote and install to our new Home This lack of customer service issue at Cottage is too much to handle - Do you follow up on your calls to customers ??? I am not happy and will spend time seeking out another provider
Intrusion alarms - at a cottage also have low heat -high heat monitors.- Electricity monitors and fire monitorsWant to add cameras to my internet and view cottage from out home in Calgary - So your company is only part of our secure lake home - as we pay for telephone lines- internet - and electricity -Motion alarms and check with the Police every year in person to make sure we/they have identify associated to an alarmIt is more complicated than your perception of what I need Your equipment then is subject to weather fluctuations - then we will get someone who answers your 7:am Montreal calls from Montreal as out west has no concept of vastness of a malfunction of your equipmentTrying to call times in a week is not what I paid forTwo postal codes Calgary *** Manitoba ***

I called on 10/06/2:P.MXXX-XXX-XXXX and cancelled my serviceThe rep said it would take days but the account would be cancelled and a refund would be made He also threatened to lock up my equipment so that it could not be used by another provider I told him that the control pad had already been disconnected and that I had purchased the equipment so it is a good thing that he couldn't do thatI did not receive a refund and I received a bill in the mail today 12/17/for the next three months I called customer service and was told that there was no record of that call and they would not refund any unused monies prior to today
Question: why was I threatened when, as I was told today,
they do not even have the capability to lock up equipment and why was that call not showing up on ADT system when all calls are supposedly recorded?
So I have been paying for more than months of service which I cancelled of 10/06/This makes me a very unhappy former customer who would never use ADT services againI previously used ADT services for many years both at home and business and was very satisfiedI changed services because my son in law works for another security companyThis is a very bad experience and a reflection on the integrity of the company and its employees

Complaint involves the cancelation fee of over $I never recieved a copy of the fee or told by the sales rep about the fee
My account number is XXXXXXXXXInstallation was $with purchase of equipmentI did not recieve or was informed by the sales rep of the $early termination feeMy brother was thereAnd he did not say or inform of this chargeYesterday an ad from the local newspaper said balance is due and nothing moreThen on the internet it said "New ADT cacelation charge a little over $300.00."

Unfortunately, there is no option to leave a star review for this company They stand for protection, as one of the best on the market, yet they lie and make promises over the phone just to get into your home so they can charge you twice as much as they quoted you over the phoneHow do you trust a company that has no integrity to protect you in the time of needThey told me I was getting a rate of $for a cellular connection over the phone and told me that landlines are outdated technology, however when they came over and already started installing the system, they told me my rate would be $after I asked to confirm it They are supposedly going to investigate the call where their rep and a manager confirmed a $rate for me but only to take disciplinary action, not to help me outThe manager I called to have this discussion with was rude, said she couldn't help me and encouraged me to cancel I called the ADT corporate number and they said that was Protect Your Home ADT retailer and while they provide monitoring and own the account, I still need to talk to Protect Your Home During the set up, the tech accidentally set off the alarm and the police showed upminutes later Both the tech and police said it wasn't up to them why it took so long It is sad that this is one of the top security systems available I wonder what others are like when this company operates like a basement run operationI will be disconnecting my service in two days before it's too late

they told me they will knot send my money back to me
adt sent me a bill for in jani paid it I thought that was high so I called them they said they will lower it to only thing I got is door alarms that leaves theysuppose to give back to me they refuse to I called them wrote letters to them they said they will not send it back to me my account nois XXXXXXXX they said why they raise it because it was in my contact that's a bunch of bull I got this service in and it don't say a dam thing about that

I purchased service with the company over a year ago, and they never finished the installation of the original agreed upon contract
When I purchased the contract I was told I'd receive the smoke detector, window sensors, door sensors and a glass break sensorWhen the technician came to my house, he didn't have any glass break sensors with himI was told when he got the sensors back in stock, he would arrange to come back out and install itStill a year later, I have seen nobody and every time I call over to ADT, I'm transferred to an outside company who keeps me on hold for up to minutes at a timeI was told once that a service technician would come to my house on a Saturday between 8am and 12pm, so I waited at home and WASTED an entire half of a Saturday waiting for someone to show up that never came outWhen I called back to inquire I was told "we don't show any record of that being scheduled." When I called and told them I wanted to cancel, they told me I had to speak

Faulty alarm and bogus contract
Our alarm hasn't worked correctly for yearsWe have multiple homes secured with this service and one of our tenants are having the same problem we were so we canceled that serviceThe unit makes us bypass different sensors and goes off for no reason at all hours of the nightFor the past months without fail every weekend the alarm will go off around 4-5amThis has been horrible for the past years but now my wife is pregnant with our 6th child and she also has LupusWe have had the police come out for alarms that we have had to pay for and that makes me angry because our brothers in blue have so many more important issues they should be dealing withMy dogs go crazy when they hear the alarm go off and one day while I was at work and the wife was at the commissary the alarms went off (for no reason) for over minutesI have had ADT technicians out here on more than occasion and obviously they don't know what they are doingI calle

Worse possible experience I have ever had with a service company ever
From the start to finish from the sales call to the installation day, not one piece of information was accurate or trueADT just trying to make a quick sale
Will definitely never use them again and make sure to let anyone I know aware of the lack of trust and truthfulness of their service

ADT lies and try to trick you into a contract
ADT account number: XXXXXXX
We have been a ADT paying customer since I have to say we are very unhappy with their poor serviceAround April 10, 2017, I called in to cancel our service because our system is very old and some doesn't even work properly I was on the phone for over hours with this guy who clearly doesn't know what he is doing He offered to upgrade our system for free and clearly states no contract will be involved Another guy came on the phone started to inform us that this guy didn't do it correctly and offered to upgrade for $and with no contract He was very rude We agreed to the offering Few days later the installer call and told us there is orders for us and says that whoever put this order together obvious screw it up big time Not only is that there was a year contract attached!! I was lied to Today I have called to finally cancel this whole service I don't think anyone wants to go

Just want people to know how dissatisfied I am with this company! This company charged me $which I did not agree to and charge was not noted in the TOSIn fact, while ordering this product several pop ups made it difficult to uncheck boxes agreeing to miscellaneous servicesI must've missed oneI ended up having an allergic reaction to the product and when I contacted them regarding their unauthorized charges and told them of my allergic reaction, I was offered only a "maximum refund" of $less a $"restocking fee" which will obviously not be restockedSo...as I explained to the manager...to simply try this product and return it with nothing in return but aggravation

This is the second complaint I have file thru Revdex.com for this company ADT home security systemI had called on May 15, to give my day notice to cancel my services with ADTI been waiting for a year for my contract to end and it finally is coming to an endI called ADT at XXXX-XXX-XXXX the rep I spoke with I did not get her name, I had Advice her for the reason for my call is to give my day notice to cancel my servicemy last day would of have been 06/15/the sales rep ask why I wanted to end services? I had explain to her I had a bad experience with ADT in past and no longer want to do business with ADTthe rep kept on insisting to stay with ADT, rep offer me months free if I would stay and renew my contractand they would lower my monthly payment to I advise the rep that I have no desire to continue with ADT service, to please add days notice to terminate the policyI ask rep to notate our conversation on my accountrep stated she will cancel policyi

We wanted to cancel our services with ADTLast year they took over our previous alarm company called *** and with *** our contract was free and clear, all was paid except for our monthy fees.When we contacted the company the first time, they commented that we owed them moneyWhen asked for what they placed us on hold for minutes back and forth until they came to a conclusion that they did not know what for but the reason changed several times and everytime we argued that we had paid that element.We had a discussion with another service representative taking about hour of my time and clearly asked them to indicate what I was saying to ensure it was clear in my documents and they refused simply telling me to call back when a manager was to be there or one would call me at my convenience.A manager called stating that we had agreed to a new contractMyself or any member of our household had agreed to this and now they are telling us that we are bound by contract stuck wit

I have spent the better part of an hour attempting to cancel my serviceTONY was VERY VERY rudeInstead of cancelling my service wanted to argue with meI Have NEVER been treated so badly by any service companyI eventually hung upI will never do business with anyone who treats their customers so badly
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Sales agent lied about everything and now were are stuck in a year contract