ADT Security Services

Sales agent lied about everything and now were are stuck in a year contract

Advertisement on your homepage directly contradicts what is offered when a customer calls to follow through
I went on your site to look for a number to reach you as my father is paying $in *** ***, ** for the same service (minus smoke detector, door, window), yet I pay $in *** *** ** (minute distance) I understand maybe a few dollars, but DOUBLE? Your home page mentioned "Get a Nest Learning Thermostat installed at no cost." When I spoke to a rep this morning, they refused to acknowledge my father's account, I even asked if I should conference him in, denied "you're getting the lowest price." Zero help and very cold Is that customer service? I then asked about the Nest feature I had to repeat myself times, as the rep didn't' know what I was referring to?! Don't know your own products? Finally understood that it was a thermostat, and quickly transferred me to sales saying she couldn't help me The next sales rep quickly denied the free installa

I called on 10/06/2:P.MXXX-XXX-XXXX and cancelled my serviceThe rep said it would take days but the account would be cancelled and a refund would be made He also threatened to lock up my equipment so that it could not be used by another provider I told him that the control pad had already been disconnected and that I had purchased the equipment so it is a good thing that he couldn't do thatI did not receive a refund and I received a bill in the mail today 12/17/for the next three months I called customer service and was told that there was no record of that call and they would not refund any unused monies prior to today
Question: why was I threatened when, as I was told today,
they do not even have the capability to lock up equipment and why was that call not showing up on ADT system when all calls are supposedly recorded?
So I have been paying for more than months of service which I cancelled of 10/06/This makes me a very unhappy former customer who would never use ADT services againI previously used ADT services for many years both at home and business and was very satisfiedI changed services because my son in law works for another security companyThis is a very bad experience and a reflection on the integrity of the company and its employees

I am writing this to inform consumers about my experience with ADTI have been with the company for over yearsIn this time I have found the communication between the sales/support people and the technicians to be less than acceptableI was referred to another security company by my insurance company and decided to take the leap to move forward with themMy experience with canceling ADT has been as followsCalled to cancel over the phoneWas transferred to the loyalty departmentThe representitive repeatedly asked me why I wanted to cancel and then mocked me for previously posting on social media about ADT's serviceMy last post on social media was due to the same reasoning for this postTHE COMPANY DOES NOT CONTACT YOU BACK FOR ANYTHING BILLING RELATED UNLESS YOU OWE THEM MONEYSince my phone call with them, I was told he could not complete the cancellation over the phone and that I needed to email customer supportI have sent emails to this address since without a reply as well as connected with ADT through their website "contact us page"Still no replyAt this point I have cancelled my visa card so no further payments will go throughIt seems to be the only way to cancel service with this companyThe most disgusting part of all of this is that they are supposed to be a security company who is there to protect you against robberyIn my opinion not allowing someone to cancel your services is robbery

From failed contract promises, to countless time on hold and being transferred ,to not receiving proper refund - done
I now know this company uses a sub sales companyThis said company had offered me months free services when I had tried to cancel my free trial period.(my reason for cancelling was because upon the sales interaction, I already had a different alarm company set up , in which I was waiting to hear back about how much longer my contract had left) once finding out I still had a year left I chose to cancel the free trial with ADTAbout a month and a half later I noticed a payment of $and change had been withdrawn from my account, from ADTI then sent a text to my sales rep Marlen, inquiring what this was for? He said ADT had apparently 'missed the email' regarding said free services, as he proceeded to assure me this would not happen againThe following couple months passed and looking at my bank statements I noticed in fact I had been charged another monthsI

Late August 2017, I had Impulse Alarm, an ADT Authorized Dealer, visit my house to talk to me about placing an alarm system in the residence I live inAfter contacting ADT to verify Impulse Alarms qualifications, I agreed and signed their contractOne of the reasons I signed on was that ADT was adding the Ring doorbell system with the alarm setup at no extra charge*** ** from Impulse assured me that the system plus the Ring doorbell would be up and running in less than weeksWell, I'm still waitingI have tried several times to contact *** and his boss *** and they do not return my phone callsADT has also given me the the runaround, even though I pay my bill on timeThe best thing about my system, is that the key pad works great as a night light

One of the worst customer service experiences I have ever experienced I contacted the AZ provider Defender to switch my current system The second level sales individual was friendly and helpful and we scheduled a security evaluation the next day, I clearly communicated the need to convert my current home automation equipment and was assured each component would be reviewed to determine if it was compatible with the ADT Pulse system The technician arrived one time and did a security review It was clear the focus was security not home automation He was attempting to resolve the majority of my concerns as expected Once we were about to start the installation he mentioned there would be a $charge for establish the home automation component This charge was never mentioned by the sales person or her supervisor I wasted hours of my time and the time of the installer to accomplish nothing Had this been disclosed during the sales interaction this would have terminated the process at that point in time I was also told I would receive an email with the details of the program but I never received this email I had dealt with ADT for year previously but will never even consider them again

Just want people to know how dissatisfied I am with this company! This company charged me $which I did not agree to and charge was not noted in the TOSIn fact, while ordering this product several pop ups made it difficult to uncheck boxes agreeing to miscellaneous servicesI must've missed oneI ended up having an allergic reaction to the product and when I contacted them regarding their unauthorized charges and told them of my allergic reaction, I was offered only a "maximum refund" of $less a $"restocking fee" which will obviously not be restockedSo...as I explained to the manager...to simply try this product and return it with nothing in return but aggravation

Cancel old accountGiven credit for months paidBeen dealing with issue since August 10,
MovedCalled adt to inform themThey came to new address and installedI was informed if I signed new contract old contract would be voidedNow paying for services

Cancel my service with no penalty due to lack of performance of the system on numerous occasions which is documented below
I purchased October - my husband was traveling often and with children I felt like we would be safe and free from worry That has not been the case with the ADT system and its lack of performance and customer service has had just the opposite effect causing uncertainty in our safety, lack of sleep, and overall frustration My family has been woken up in the middle of the night by beeping sounds that won't stop even after contacting the ADT service representative We have waited days for a technician and every time after leaving the home the beeping would resume only having to wait once again for another representative We are an extremely busy family with child school activities and, to have to wait around for an ADT technician to come in a 4-hour window is excessive and unreasonable Below is the documented technician visit tickets over the course of

Deceptive sales practices, refusal to cancel a contract
Last month I called ADT to cancel our servicesWe never signed with ADT to begin withyears ago, we had another monitoring company that apparently got sold to ADTFor years, we never had to use the servicesI spoke to a representative that convinced me to keep the service in exchange of a deep discountA week ago, I am receiving a past due notice for the full amount, no discount shown
This morning I called again to ask for the cancelation as obviously there was a misunderstanding and since I did not get a deep discount, I did not want the service anymore
Today though, ADT representative tells me that I do not have the authority to cancel that contract as it is under my husband's nameInterestingly enough, the bill comes to both our names, and last month I did have the authority to cancel or renew
My husband talked to ADT representative and asked to cancel the contractThe representative then said there

Signed up businesses with ADT, paid $3,for cameras with no results!
I just received a letter from an attorney for ADT and it infuriates me as I have tried to work things out with this companyI signed up my stores years ago and paid $3,($1,per store!) for camerasThe biggest reason I wanted the cameras was to watch at home, on my phone or computer...the sales person said NO PROBLEM! Well it WAS a problem because it would NEVER connect and the cameras were HORRIBLE! I had them out twice to try to adjust, AND got charged for that, but to no availThe cameras were bad, positioned wrong, I was never able to get cameras to work for my phone OR even my computer at home..I called my Rep many many times to be ignored (he already got HIS money!) I am still paying on my one store which has been up for over a year (the contract?), I never receive bills either, it just get taken out of my account every month! I got swindled by this Rep for the company and treated horrible aft

I cancelled ADT but they contacted me and promised $100.00Visa Card but didn't tell me I had to pay to get it sent to me plus they promised me a cheaper monitoring monthly plan still do not have now I have another contract that I hate I will never use them again even if I have to pay another company twice what ADT charges they lie and are no better than any other monitoring company who charges 10x less to monitor

We wanted to cancel our services with ADTLast year they took over our previous alarm company called *** and with *** our contract was free and clear, all was paid except for our monthy fees.When we contacted the company the first time, they commented that we owed them moneyWhen asked for what they placed us on hold for minutes back and forth until they came to a conclusion that they did not know what for but the reason changed several times and everytime we argued that we had paid that element.We had a discussion with another service representative taking about hour of my time and clearly asked them to indicate what I was saying to ensure it was clear in my documents and they refused simply telling me to call back when a manager was to be there or one would call me at my convenience.A manager called stating that we had agreed to a new contractMyself or any member of our household had agreed to this and now they are telling us that we are bound by contract stuck wit

If I could give no stars I wouldWe have businesses covered by ADTThey have failed us terriblyNot only has my security cameras been down for monthsThey keep telling me their waiting for a part to come inFor two monthsAfter calling them over and over my worst fears came trueMy business was broken into this weekendThey still won't fix my systemI just keep getting we're waiting on a part I would not recommend ADT for anything!!!
Save your money and find another company!!

I would also give a zero star rating if I couldAfter a recent absence from my house, I had to pay $to the police for alarms generated by a piece of ADT equipment "with low batteries"There was no way of contacting ADT from the UK when I was away, in order to stop these alarms ADT accepted no responsibilityI cancelled my service with them but then was charged a monthly fee after the date of cancellationNo explanation givenAs far as I'm concerned, ADT has cost me far more than any burglar would through breaking into my houseADT are the true ***

I called ADT to cancel my security service that I have had for approximately years It was an absolute fiasco They had my account linked to an old account They told me I didn't have service at my current location where I've lived for years After an hour on the phone, I was promised that they could only unlink my accounts by cancelling my current service They were adamant that that was my only option I agreed because I need my current service cancelled Interestingly, they couldn't give me a confirmation number or an email confirmation I WILL NEVER USE THIS COMPANY AGAIN AND I CANNOT RECOMMEND ADT TO ANYONE This is the worst customer service experience I have ever had

If I could give no zeros I wouldI wish I would have looked up their reviews here before I contracted with themThe sales associate at the Orange County Fair should be firedI had just moved and decided to try them out because my parents had themI had told the guy I did not want them to auto draft from my savings, that I wanted to put another card but since I was already having issues with my bank at that time I couldn't use my debit accountI have contacted corporate each month I noticed them taking itEach time they acknowledged my other card and claimed that my bank information was removedYet I continue to get notifications about fee's on both my accountsI finally put a block on my account for fraudYou guys are the worst and I will be sure to tell everyone I know not to use your awful servicesYou made it nothing but a nightmare for my finances

charged for service that I wasn't gettingno service from ADT yet they continued to bill me and charge my credit card for years and months
I've been a faithful customer for 25+ years, paying on time yet, I have been battling ADT for years nowADT Corporate*** FL ***I have made numerous phone calls which yielded broken promises and liesMy fee in my contract covers me for alarm monitoring, maintenance and repairs, yet when they knew that I didn't have a signal, they didn't send anyone out to check my alarm systemI expect a company to provide me with protection and repair faulty equipment ASAPThey weren't protecting me yet, they continued to charge meNothing was done after they knew there wasn't a signalThey refused to come out and look at the equipmentWhat were they monitoring for years? I have been charged for years by ATD when they knew I didn't have service
They called me every time I checked the alarm system and said they were

Worse possible experience I have ever had with a service company ever
From the start to finish from the sales call to the installation day, not one piece of information was accurate or trueADT just trying to make a quick sale
Will definitely never use them again and make sure to let anyone I know aware of the lack of trust and truthfulness of their service