ADT Security Services

ADT required me to update equipment Although they do not advertise it they lost a law suit for having un-encrypted and un-verifiable cellular signals form wireless ADT security systemsIt led to a system upgrade requirement that they attribute to us having a 2G wireless unit and their system now operating on a 4G or LTE system When they sent me notification it was required that we update the hardware The upgrade was supposedly free of charge However, the contract that we ended up signing was contrary to what we were told on the phone The contract locked us into a year contract I feel that this was deceptive and not true to what we were told on the phone I paid an early termination fee to cancel this contract It took three separate phone calls just to cancel ADT security monitoring for my rental property A royal waste of time and it cost the remainder of the contract just to cancelThe upgrade was required by ADT, yet the cost was passed on to me and I had to pay t

DON'T USE ADT! IF YOU SELL YOU HOUSE YOUR CONTRACT KEEPS GOING ON SERVICES THAT THERE NOT PROVIDING

Your constant harassment is driving me crazy My husband died on 11/9/you kept taking money out of my checking account every month even though I sent you a death certificateThe alarm system doesn't work anymore and hasen't worked almost since his deathI finally convinced my bank to prevent you from taking money from meNow I am getting one to two calls from you every day and I'm completely sick of it I'm sending another copy of the death certificateIf I get one more call from a person who barely speaks English asking for my dead husband I'm calling Revdex.comand my Senator, AARP, and anyone else I Can think of

Dspute charges billed to me in December 2016, January, February and March after I had cancelled your services in November
I dispute charges billed to me in December 2016, January, February and March after I had cancelled ADT services in November Apparently, ADT has no record of any my phone calls about cancelling this recurring service, which I find to be rather odd Regardless, I am disputing the charges billed me for those months and I request a refund of those charges for all monthsIn addition to cancelling the service for my former residence - *** *** *** *** *** *** ** XXXXX I moved from ** to ** on December 4, I am also advising that in one of my phone calls I also cancelled installation of ADT in my new location in *** as apparently you have no record of that phone call either
If you need me to provide water or electric bills and/or my rental agreement to substantiate that I moved from ** to ** in early December and had no lo

Transfer of service, was told by the sales rep, that this was for the remainder of my contract, for year Found out it was a year contract
Called ADT Customer service to have my service transferred because I moved I had year left on my contract They set up an appointment with a field rep to look at the new unit He gave me the new estimate, which was free because of the 399$ credit I specifically asked him that this was just for the remainder of my original contract, of year He said "Yes" He scheduled the installation for the afternoon That installer put the equipment in Then asked me for my first payment Which I was confused Since I have an account and it was transferring But I gave him the check information so he could process it During this I asked This is for the year correct? He replied, no, all installs are a new year contract He called the sales rep, Christopher *** who told him to tell me, since I am a USAA member, I can cancel

I renewed a three year contract with ADT on July 1st, I was then sent a letter on July 23th stating they would no longer be dispatching the police to my home in the event of a burglary The by law was updated on July 1st and I should have been made aware of this term on the phone prior to renewal I tried to cancel my contract as they are no longer providing the service that I had initially agreed too This is criminal Upon attempting to cancel I was told I would be charged $to get out of the contract The terms and conditions of the contract changed and therefore I should be able to cancel thisI was falsely mislead into a contract that they could not deliver
Notes: By law XXX-XXXX Niagara Regional Police effective July 1st
ADT change of service mailed out, dated July 10th received July 23rd - Contacted ADT July 24th at 9:00AM Supervisor name: ***
Product_Or_Service: ADT Buglar Alarm
Order_Number: XXXXXXXXX
Account_Number: XXXXXXX

Sent to collections for no reason
On May 14th, I contacted ADT due to concern over my account bill being too high compared to a competitor (who was willing to buy my contract out if I would switch) On that same day I was told my bill could be lowed if I switched to the Pulse Video service and that ADT would give a huge discount on some new smart servicesI agreed to all of this with the installer scheduled for the next dayDuring this time, I also set up 3-pay for the equipment with the first payment coming out June 15thI received a call back about hours later with the technician apologizing for incorrect information and that I would have to be charged an extra $100+ dollars for a electrician to come outThe technician mentioned she would give me one month free due to the trouble (which I never received) ON May 15th the installer installed everything except for the NEST thermostat due to the electrician not being able to come outHe charged me for the NEST since I would have m

Complaint involves the cancelation fee of over $I never recieved a copy of the fee or told by the sales rep about the fee
My account number is XXXXXXXXXInstallation was $with purchase of equipmentI did not recieve or was informed by the sales rep of the $early termination feeMy brother was thereAnd he did not say or inform of this chargeYesterday an ad from the local newspaper said balance is due and nothing moreThen on the internet it said "New ADT cacelation charge a little over $300.00."

ADT installer came to home asked me where I wanted my keypad and installed itThen asked for a tour of home Tried to change my ordered from what I had specified in my hour phone call the day before with the customer service repAfter I said I just want the package I discussed when I ordered Charles said well I'm sure they discussed price and I said yes and he said $a month I said no both customer service people Sarah and her manager said $and I showed him my notes from the call He said we can't do it for that price because I didn't have a land line Again I showed him my notes and where they told me it was cellular Charles called his scheduler who said there's nothing they can do I asked about the holes in my wall in my entry way who would repair them? She said she would transfer us to customer care wher Charles spoke with a representative He said he would need to consult with his manager He came back on the phone and asked Charles to take it off speaker Charles then told me he needed to speak with his manager and he went out side to make the call Charles came back in and said my manager said you gave me permission to install the key pad so we don't have to repair your wall, sorry and left I told charles where to put the key pad based on the service package I was sold Charles said before he left that the customer service reps often sell customers stuff that can't be done and it puts installers in a bad position My recommendation to Charles on his next install would be to go over the package first with pricing before drilling holes in someone's brand new home and then leaving the homeowner in a bad position with holes because the they were offered a bogus package This company didn't display good customer service and I hope they replay the hour long order call that I place where cellular was mentioned and the price several times BEWARE!!!

they told me they will knot send my money back to me
adt sent me a bill for in jani paid it I thought that was high so I called them they said they will lower it to only thing I got is door alarms that leaves theysuppose to give back to me they refuse to I called them wrote letters to them they said they will not send it back to me my account nois XXXXXXXX they said why they raise it because it was in my contact that's a bunch of bull I got this service in and it don't say a dam thing about that

Good Afternoon,
It is with extreme disappointment that I send this email requesting immediate cancellation of serviceMy service was installed less than an hour ago and I must say that the Technician sent to install was horribleWhen I agreed to the service, I was told that I would receive items that were not provided at the time of installThe technician also informed my husband that he would not mount the keypad due to there being a $mounting fee??? Unfortunately I was in a meeting at work during the install and therefore limited in what could be done to resolve this matter
My husband then offered to pay the $fee, and the technician told him he was unable to do it after all because he had another job in Bolingbrook and did not have the hardware either wayThe keypad was left on my floor, pictures below
There was also an authorized charge to my credit cardI called the Corporate Office, to voice my concern and was told there was nothing that can be done
I am writing as I was told a email had to be sent in order to cancelPlease accept this as my formal notice of cancellation notice
This is by far the worse experience I have encountered as a consumerBased on this experience, I would not recommend ADT Companies to anyone, EVER
If you have any additional questions or if additional information is required, please don't hesitate to call
Signed: Annoyed Customer

What ADT installed is not what I ordered, yet they say I am locked into a year contract, "bait-and-switch" fraud
ADT and I agreed to have continuous recording cameras and door bell camera installed When the tech arrived for the installation, he informed me that the cameras only recorded for minutes after motion is detected He thought I should know since it wasn't what I ordered We agreed to not have the cameras installed and that I would need to speak with someone in sales So, he left, only having installed the door bell camera I spoke with ADT sales and mentioned that I did not get what I ordered and would like to cancel the contract They said that I couldn't since the door bell was installed I feel that it was a bait-and-switch and should not be tolerated Since I did not get what was originally agreed to, I believe the contract should be voided

PEOPLE DO NOT GET ADT SERVICE, ITS JUST A SCAMthey do business practices according to bait and switch, it took me months to cancel my service with ADT after years of customerafter months of drama by phone and emailsthey sent me collection noticeIT WAS MY WORST DAY WHEN I SIGN UP ADT SECURITYsave your money and find other company we are going to take them in small claim court which can be done without attorneyITS GARBAGE COMPANY

ADT has deceptive billing practices
When I first inquired about getting an alarm system through ADT, I talked to a lady on the phone She told me that it would cost me $for months Then I scheduled a man to install the system He told me that it was $49/month Then I have received an automated phone system phone call telling me that I owe $ I called a lady and she told me that the cost of the install was $plus $40/month plus the $

Unfortunately, there is no option to leave a star review for this company They stand for protection, as one of the best on the market, yet they lie and make promises over the phone just to get into your home so they can charge you twice as much as they quoted you over the phoneHow do you trust a company that has no integrity to protect you in the time of needThey told me I was getting a rate of $for a cellular connection over the phone and told me that landlines are outdated technology, however when they came over and already started installing the system, they told me my rate would be $after I asked to confirm it They are supposedly going to investigate the call where their rep and a manager confirmed a $rate for me but only to take disciplinary action, not to help me outThe manager I called to have this discussion with was rude, said she couldn't help me and encouraged me to cancel I called the ADT corporate number and they said that was Protect Your Home ADT retailer and while they provide monitoring and own the account, I still need to talk to Protect Your Home During the set up, the tech accidentally set off the alarm and the police showed upminutes later Both the tech and police said it wasn't up to them why it took so long It is sad that this is one of the top security systems available I wonder what others are like when this company operates like a basement run operationI will be disconnecting my service in two days before it's too late

I had Roderic Ffor ADT and he was amazing!!! Hands down I was so appreciative that he came outHe really helped me through things and I feel so much more safeAnyone who gets him is seriously lucky because this man has fallen into the right positionYou can tell he really enjoys what he does and you can tell that by the way he treats his customers, how good he is at explaining things, and how much he cares about safetyI would want my mothers and my grandparents to ONLY get himI said a prayer after and thanked God for bringing him into my life to help me out with this

I have been a very long time customer When my service was interrupted due to a fault with their equipment, I called for a technician to come to the house I was told it would be days before they could arrive Supremely bad and unacceptable customer service Everyone should know this

I have repeatedly called ADT to cancel my contract as well as sent a certified letter through the mailI am still receiving notices saying I owe money when I have asked to cancel my serviceI am not pleased with the customer service I have received from this businessI no longer want this service and have expressed it to ADT repeatedly but have had no success

After deactivating the security system at one address and establishing services at my new address, I have continued to be billed for both addresses over the past months Though I have been told I would receive a refund on my credit card, this has not happened I have requested to be released from my remaining contract and am waiting to hear back Though the individuals I have spoken with (about total) have been pleasant, I am dissatisfied with the unnecessary time and money lost, as well as the lack of resolution thus far

Originally wanted to cancel when I sold my house was tricked and strong armed in to signing a contract at my new houseEven though I wanted to cancel
I called and asked to cancel at my old house and they said I could transfer my contract or possible have the new owners finish it outThen by a forceful salesman I was told that was not trueI have been double charged multiple times and I was told I would get a Nest thermostat which was never given and today they tried to charge me for it againThis company has done nothing but over charge and force me into extending contractsI just want to be done with their service and them as I originally wanted with the sale of my last houseI cancelled my service today and of course they continually gave me their threat of their cancellation fee which they are going to charge me no matter what because we are moving in days and your only option when you move is to cancel there is no transferYou have to cancel your service and start anothe