ADT Security Services

ADT plays high pressure sales and refuses to cancel service
I found out I had cancer in MarchI live pay to payI purchased a security system and changed my phone service to save moneyI tried to cancel system and spent a long time on the phone arguing with the sales person on the phoneI put my husband on the phone, he couldn't remember password, so they would not cancel and mailed passwordI did not want the hassel again, so I sent a letter cancelling service, with all our info on it and it still wasn't done I have $in our account and I continue to payAgain they wouldnt talk to me, put my husband on and they tell me I have to give days notice! I want my money back, I have had no service since March because they have no phone accessThey told my husband because I wrote the letter it was probably ignored because it needed to be him! It comes out of my bank account and is on my house which is in my nameThe only reason his number is on account is because he is reti

We hired ADT security to install an alarm system in our prior home We were customers for over years and they provided the service satisfactorly We paid for all the hardware up front and our agreement included monthly monitoring only, which we paid for monthly, via automatic payment from our checking account We sold that home January 22nd, and contacted ADT by phone to cancel the service(Due to the sale of the property and we were told the account would be closed) Obviously, they did not close the account and continue to bill our account, even after numerous phone conversations, letters and faxes sent including requested copies of the property sale They have made several promises to refund us and they have stated they are recording the conversations for there records and have supposably updated our "file" with these notes Today I recieved a letter from a collection firm demanding payment for $ claiming we owe them for services (My identity was stolen and I h

Terrible service Go with a reputable local vendor for a security system

I had an alarm partially installed by alarm guard in October and the system has not yet been completed
ADT has alarm guard install on their behalfAlarm guard didn't finish the installMy alarm can not be setWe are nearing months of harassing phone calls from alarm guard pretending to be ADT saying we owe money and also ADT has called looking dor money but the system is not yet finishedI have talked to several agents and none of them ever get back to me or follow through with what they say that will doI have a small business in my garage and my equipment is vulnerable

Called to cancel, never cancelled, multiple months charged, kept billing after proof of service change
I started the subscription with ADT when I bought my houseIn February of 2016, I decided to cancel my subscription as I started a new subscription with *** I called the customer service on or around Feb11, I do not have the exact day but it was at least week before the March bill was createdI talked to a rep (I did not write his name down) and he informed me that my subscription would be cancelled before the next billingThe next month, I noticed another charge on my credit card and figured that it was not input in time to be before the billing cycleI contacted ADT around the 20th of MarchThey informed me that it was not cancelled and claimed they did not have a record of my call the previous monthI again went through the process of verifying the cancellation with the assumption that it was verifiedWhen April 20th came, I noticed yet another charge from A

I called ADT on 02/28/and requested to cancel my service as well as paid my account in full $ Today 04/04/I received in the mail a PAST DUE bill for $ I immediately called the number and told the agent that I cancelled and paid the outstanding bill on 02/28/so why am I receiving a PAST DUE bill The agent checked the notes and confirmed that I did call and cancel and that a payment was made on 02/28/ However, this agent transfers my to their collection department where I spoke to a Cornelious who stated that my payment was made on the 2/28/however no record was made to cancel I ask to speak to a Supervisor so I'm transferred to a rude Supervisor named Deanna who says I lacked communication and verified my payment but would not resolve the issueShe stated she would cancel by service as of today 04/04/and I would be responsible for the balance even though this was an error on ADT part I stated that my account should be at a zero balance and c

I had home alarm services with ADTI moved, and set up service in my new homeI rented out my previous home, and the tenants set up service with ADT for the existing systemWhen there was a problem with the alarm at the rental house, ADT did not resolve the attendant billing issue to my satisfactionThey were careless and I feel dishonest in their approach to resolution and customer service, so I decided to close my account with ADTI contacted them in writing and told them to close the accountA month later I received a bill for current servicesI told them in writing AGAIN that the account was closed.The final notice I sent by certified letterAgain they presented me with active service billsThis happened a third timeI called ADT and the agent said "she didn't get the letter"The account was finally closedAbout months later a collection agency contacted me trying to collect on an amount ADT was asking forI told the collection agent that I had told ADT IN WRITING

Forgery of signature or digital copy of signature to three year contract when one year contract was what was discussed with technician at installation
We are federal employees and I know for certain at installation the technician told me it was a one year contract as at the time we knew we would not be in this house for three yearsI would not have signed a three year contractMy signature is also not placed correctly on the signature lineThere are hundreds of people on the Internet stating they did not realize they were signing a three year contract when clearly, they did not sign oneThe documents are fraudulentIn addition, the first time I called to cancel there was ZERO mention of a three year contract tractInstead the phone operator placed me on hold for minutes then literally told me my family and home was in danger if I did not continue with their servicesThis is intimidation and harrassment as well as threatening behaviorPlus, if the contract was legitimate, wh

ADT withdrew money directly from my bank account without my consent and upon multiple calls, has been negligent in refunding my money
I terminated my service with ADT due to their deceptive sales tactics when starting my account and was told that I would receive an invoice for the early terminationWhen I cancelled the service, I said that I would be paying it in installments and was told that was fineThen ADT, without my permission, withdrew the full amount directly from my bank accountWhen I called to complain, they agreed to issue a refund and I was told it would be back in my account in 1-daysIt has now been a week, I have called different times and I've been told that they have issued the refund and yet my bank has no record of thisI have incurred multiple fees as well as medical issues due to stress regarding this issue and I can't even speak of the hardship this has placed on my family

After being an ADT customer for just months, we were broken into on New Years dayThe company initially told me that my two-way speaker system would allow them to hear if there was an intruder in our home and be able to dispatch police with a confirmed break inFALSEInstead, they called me to tell me there was a confirmed break in and ask if they should dispatch policewhat a waste of timeThe whole point of getting a security system is to expedite the time of police arrival
After we filed our police report, I called ADT to discuss getting a new sensor since our front door had been kicked in and the sensor had been damagedI was told without remorse that the sensors being damaged during a burglary is not covered in the warranty and I was going to have to purchase a new oneNo one in the company seemed to understand or care that my house had been burglarized on their watchThere was never any empathy or apologies involved
Then when I called to cancel my service, I was forwarded to a very snippy and monotone woman who did not try to keep my business or listen about my complaintsInstead, she told me that I had the first days to cancel and should have done so thenHow could I have known in the first three days that my security company would not have my back when I actually needed them as a security company?!
I will tell everyone within earshot of the promises ADT offers to prevent them going through this

I have had my system disconnected from our phone line for the last year because of the constant alarms and the police being called
I have had my system disconnected from our phone line for the last year because of the constant alarms and the police being calledWe no longer use the system because we must "by-pass" multiple zones in order for the alarm to even be set due to the failed sensorsWe are essentially being charged for a service that we cannot used, as system that has been nothing but trouble since day one
We are now moving and decided to give ADT another chance in the new location but we refuse to pay an installation charge since it has already been proven, you do not get what you pay forAs soon as I found out they were going to charge us approximately $to install the "new system" I decided I no longer what the service at all, ill go with a better company that stands behind their product and services
Once I broke the news to the operator I was th

Cancelled monitoring services via telephone on 9/9/The monthly charge was $Today 2/8/2017, an electronic draft for $was made, from my checking account, without consent, for Oct, Nov & Dec and Jan plus penalties of some kindADT conveniently does not have record of the phone call made on 9/9/They said they do not cancel service for non-payment until or days past last payment received, which conveniently allowed them to make the unauthorized draft, because they will say the account was still ACTIVEHOW CONVENIENT! Payments, prior to 9/9/were made as an automatic electronic draft, from our checking accountBut since services were cancelled, that's why payments were not madeSo according to ADT, everything is conveniently in favor of their getting paid for services NOT RENDERED, WANTED OR NEEDEDThis is not an ethical business practiceTalked to two managerial employees that said charge reversal is not possible
Product_Or_Service: Ho

wrong number
I have been receiving calls regarding an alarm going of for an *** *** for a year or moreI have explained to ADT they have the wrong number but I am still getting callsMy concern is for *** *** When ADT leaves a message they leave her full name and addressI do not know this lady and for ADT to continue to call my number is just mind blowing to meIf something is going on at her home she is not aware of itI spoke to several people on the phone and I even sent a message via facebook just yesterday and was assured my number would be removed yet I get a call todayI don't know what else to do because clearly ADT is not doing anything to correct this matterIf there is anything that can be done please do so for the sake of *** *** I will never use ADT service again

wrong number
I have been receiving calls regarding an alarm going of for an *** *** for a year or moreI have explained to ADT they have the wrong number but I am still getting callsMy concern is for *** *** When ADT leaves a message they leave her full name and addressI do not know this lady and for ADT to continue to call my number is just mind blowing to meIf something is going on at her home she is not aware of itI spoke to several people on the phone and I even sent a message via facebook just yesterday and was assured my number would be removed yet I get a call todayI don't know what else to do because clearly ADT is not doing anything to correct this matterIf there is anything that can be done please do so for the sake of *** *** I will never use ADT service again

Called ADT last year about my quarterly bill which they did lower to $a qtr 4/15/received email advising me of rate increase to $a month ( $Qtr.) vsmy current qtrbill of $I called on 4/18/(days before the end of my qtr billing cycle on 5/17/17) spoke to Keith and I advised I wanted to cancel He transferred me to Sagan of the "Cancel Team" who told me to call back hours or 4/30/or 5/1/to cancelI started researching other services and found *** *** who offered same if not better service for less than $a month Called ADT on 4/27/spoke to Stephanie who transferred me to Alisha who advised me I would receive a credit in to days of $ Called back on 5/26/or well past the to day credit time frame 11:am spoke with Phylicia who was very polite ( as I would of expected from any company) who transferred me to Ranicia She was steadfast in my paying the $ I expressed my issues over the em

I have tried to discontinue services from ADT since May I have made at least phone calls only to be told my reimbursement would be expedited
ADT continue to withhold reimbursement of service refund and make excuses as to why the payment was not processed

#XXXXXXXX Being charged for service after service had been cancelledTurn in for ADT main office called time told would zero acct
Sold house at *** *** *** *** ** XXXXX in AugCalled ADT cancelled Service paid all bills to move date plus two month called main office to cancel again told they would zero bill and issue a credit due to new homeownersCalled again as bill keep coming told again would zero account and issues creditThe sales rep was Angela *** the account number is XXXXXXXXWe have now been turned over to *** collection in *** *** *** *** *** *** ** XXXXX X-XXX-XXX-XXXX a letter has been sent to dispute this claim If you have any question please call me or my wife Ashley *** at XXX-XXX-XXXX We haven't used this service from September to date and would like ADT to handle the claim the sold to Apelles as this is not a valid charge and should to be collected from usThe December call to ADT was recorded and stated

They are selling fake ADT security service coverage and overcharging my account for no offered service
Product_Or_Service: ADT Security Services
Account_Number: XXXXXXXXX

For almost a year I've experienced Repeated unwanted phone calls despite asking to be removed from their list
I keep receiving phone calls from their customer service number asking for somebody that I do not knowI have politely ask them to remove me from your call list and they always say they will but they never do because I keep getting the phone calls
These calls are harassing and annoying especially as they come on weeknights or weekends

I have been a very long time customer When my service was interrupted due to a fault with their equipment, I called for a technician to come to the house I was told it would be days before they could arrive Supremely bad and unacceptable customer service Everyone should know this