ADT Security Services

I have contacted ADT inquiring about servicesI was told I have to sign a minimum of two years contractI explained I'm renting here and will be moving in a year so I was unwilling to sigh a two year contractDeclined services! Several day later a representative from ADT named *** *** comes to my door saying he has the authority to connect my ADT service for one year contractWhich I agreedToday, a year and a month later I'm calling ADT to cancel my service as I'm moving- I'm told I had a year contractUpon reading the double length contract pages now I see how he didn't point to me and just lied where it TYPED the number of months the contract is forPLEASE read your contracts before signing and don't let representatives like Mr *** lie and very conveniently bypass *** typed in months of contract in the bottom left corner of pages of contractI remember specifically asking Mr *** about the length of the contract as I was signing and told me it was one year term!

I called the regular ADT hotline and a man by the name of Carlos took my personal information and told me he would have to run a credit check in order to provide a quote for a home security system I told him that I did not want a credit check run and that the advertisement on ADT website indicates no such thing for obtaining a free quote He then went on to tell me that no one was available to give me a quote and that he has to send someone to my home I told him that I am not interested in that and that ADT lost my business, upon hanging up with him I called back and spoke to a Scott in supoort who told me he can have my information removed from their database but cannot send me any type of confirmation that the information was removed When I asked to speak to his manager he transferred me to sales where another rep told me no manager is available

Upon signing a contract our sales rep has us a writer stating that if we want to get out of the contract we could we told him my house was foreclosing
We told the rep our house was foreclosing and he wrote us a writer to get out of the contract and told us to call customer retention and they would have us fax a letter of indigence and we could get the cancellation fee waivedUpon cancelling the contract due to my house foreclosing and all the paperwork being left in the house due to the bank changing the locks ADT said said yes we could do that get the fees waived if we sent in the fax proving the situation, we did twice they claim they never got itFaxed a 3rd time never heard back - they snatched the money out of the account without warning after being told by not only the sales rep to get the sale but also but customer retention who gave us the information on who to fax and where and what was neededWe called after the money was taken and spoke to a gentleman who said the money

I have spent hours over the past 48h trying to have an urgent safety concern and now a cancelation of my service dealt with but I can't get a response
Since my service contract began nearly a year ago I have had countless issues with the system and have had to call ADT countless time for service repairs, which has failed to resolve the ongoing issuesWhile they claim to be a security company, my home is now less secure than with no system at allMy garage door, which is part of my service, now opens and closes spontaneously and I have no control itThis is obviously a concern since my home is being left exposed to public access without my controlThis issue initially started shortly after the service was installed, after waiting several days for "service appointment" it was temporarily repairedThe issue has started again and is much much worseBut whats most concerning is that I have spent the last hours attempting to deal with this issue and after separate phone calls th

ADT billed me for over years without providing serviceWhen notified, ADT is only willing to credit years
I called with an issue on my account and learned that the account was not active and had not been for yearsHowever, ADT had continued to bill me, $quarterlyWhen I contacted ADT, I spoke with a Steven at the corporate levelSteven assured me that ADT would assess and rectify the situation and sent a field worker to my house (5/26)The worker informed me that the account had not been active since He stated there would have to be a new installSteven did not call back, so I attempted to contact himI heard from him a week later at which time he had little informationHe started his conversation stating that it is essentially the customer's responsibility to know that the system is not active (6/2)Steven contacted me the following Monday to let me know that he was waiting to hear back from his manager on what ADT could to do helpDuring our conversation

I signed with ADT Security because my home was burglarizedA year later I e room that was burglarized wasn't protected and that I was lied to about the equipment installed
Product_Or_Service: adt security services

paid for service for an entire year and was not protected by the company they had no contact with our system and did not tell us.same as above they owe us for all the months we had no service at $a month

Billed mos for service they did not provideTwice fraudulently promised refund for sameDid not notify us of known failure to provide service
In June of 2015, ADT became aware they they were not receiving communication from our alarm systemThey did not notify us of the problem, but continued to bill us for service they knew they would be unable to provide (notification of authorities in an emergency)We were billed a total of $for services ADT knew they would not provide
In February of 2016, we woke to our alarm sounding in the middle of the nightADT did not call us, or the authoritiesWe were left alone at the time we needed the service most
When we later learned that they'd known since June that they would not be there for us in an emergency, we requested a credit for the months of service in which they were aware they would not be able to provide the protection we pay them for
On February 15, a representative (Becky?) stated that a credit would be issued

system does not work all the time
have had two repairmen here who claim the found nothing
have three cameras one faces east and one faces west
west camera records video's and the east records video's both record the same streetthe third records the back entrance and seems OK

I tried to cancel my account with said company and was unable to because they don't except my reason for wanting to cancel: Because I no longer want ADTI was on the phone for over minutes with Jennifer who kept asking me why when I gave her my answerMe stating I no longer want the service should be sufficient and I should not be subjected to constantly being questioned over and over with the same resultI also should not have to endure trying to be persuaded to keep the service when I've made my decisionThe monthly billed amount is automatically deducted from my financial institution and the only way to stop it is through ADT or I can pay a fee to stop payment (not a total guarantee) which I think is ridiculous
Product_Or_Service: Security services
Account_Number: XXXXXXXXXX

We cancelled our service on July 20, on the phone with ADT Representative "***", however, the company continues to bill us including late charges
We have called again to cancel, however, each representative says they cannot handle cancellations and they will transfer us to the correct departmentAfter the transfer is made the next representative says they are not the right department to cancel and they will transfer our call to the correct departmentThis continues for transfers on one callWhen we asked "***" why we keep getting transferred to the wrong department his reply was "human error"Obviously ADT will not let you cancel and they just transfer your calls all overOn the ADT website at adt.com it states that to cancel you must call them at XXX-XXX-XXXX, however, when we call we just keep getting transferred to the "correct department" which then informs us that they are not the correct department to cancel and that thy will transfer our call to the correct dep

I discontinued service in July I sent signed and dated letters, a fax and spoke with a service representative on the phone: 7/15/16, 9/15/16, 10/5/16, 12/8/ I was told the service would be discontinued ADT keeps sending bills I cannot get the company to discontinue billing me
Account_Number: XXXXXXX

ADT came to my home months ago and I purchased what I thought and was told to be a year contract for alarm service on a temporary residence (I had been with them for years at a prior address, *** *** *** *** *** All was good until I stopped service at my temporary address ** *** *** in *** *** and ADT said then that I had a year contract which I disputed but reluctantly agreed to a negotiated smaller amount and I assumed was overADT has continued to bill me in the meantime and just sent me a letter stating that the monthly rate was going upI had assumed that my service was stopped yet they continued to withdraw money from my account! They are supplying service to no one yet they continued to charge my credit card
Product_Or_Service: Alarm system
Account_Number: XXXXXXXX

I have been trying to contact the Canadian branch of ADT customer support department for over two monthsI have not been successful to speak with a single agent and have received no responses to my online form submissions requesting a call back
Safe to say that I will be transitioning to a new service provider as soon as possible

We are being build for install and service fees when service was not installed
ADT came out Feb 10th to discuss a home security system We we were not sure we wanted a system but if we did, we stated that we wanted the wired special for $ We had no time that day for the install so we asked the ADT person to leave All the ADT sales guy cared about was getting in trouble with his company Service was not installed but equipment was left at our house No contract was signed and no agreement for install or service was signed We saw on our credit card that the company billed us so we called soon after Feb 10th and were told by LaQuisha ID XXXXX that we would be credited back for everything with ADT and the account was cancelled On Feb 24th we spoke with Dana at *** and Cierra the Accounts Services manager and were told we would be credited the $install fee plus the monthly service fees incurred We were told that we would be credited back for everything charged

Worst customer service, everLook into your contract as well as searching online for lawsuits against them for stating a timeframe different from the contract they have you signAlso if anything goes wrong with your system, they aren't the ones who will fix it but rather they contract with several "authorized providers" that are more incompetent than their company isThey are patheticThe companies cannot even get it straight who services what and who takes care of accounts/contracts/billing/etcI used the system for months of a month contract because it is GARBAGEI've even been hung up on from their "authorizing provider" named DefenderDon't waste you moneyI wish I could give zero stars

I had a service done in which took longer than expected without warningA credit was promised on a callLater found out it was overruled
In April 2017, I had a service technician come out to move a panel approxfeetWhen I scheduled the call, I was told it would be approxminThe technician arrived at 837amMy wife left around to take my daughter to school and run errandsWe later found out we were charged $for the serviceThe technician says he was there until 1119amWe have no idea if he was there until He could have left at 911amNo one called to tell us they were done with the job or ask us to sign something stating the job was completeThe technician also didn't tell my wife he thought it was going to be longer than expected and give an approx time and cost so we could make an informed decisionA company shouldn't be allowed to do work at will when the charges are not presented prior to work startedWhen I called ADT, the call center got approva

I cancelled the monitoring from ADT alarm systems due to financial problemsI'm on disability and only get about $900/monthThey still took a payment out after me cancelling them(direct withdrawal $19.75/month.) I phoned them to complain about them doing thisNext thing I know I get mail (a bill for $for cancelling their monitoring service) I own the equipment; I do not rent itI phoned them again to say that I cancelled them because I cannot afford it and then they send me a bill for years monitoring service just because I cancelled
When I first got the service, it was with Protectron which was bought out by ADT

Your constant harassment is driving me crazy My husband died on 11/9/you kept taking money out of my checking account every month even though I sent you a death certificateThe alarm system doesn't work anymore and hasen't worked almost since his deathI finally convinced my bank to prevent you from taking money from meNow I am getting one to two calls from you every day and I'm completely sick of it I'm sending another copy of the death certificateIf I get one more call from a person who barely speaks English asking for my dead husband I'm calling Revdex.comand my Senator, AARP, and anyone else I Can think of

No service for a long timeADT staff never showed up at scheduled appointment!
The ADT stopped working for A long time at our houseADT never notified us this until we found outWe contacted ADT, who did a test to our ADT system and found it's ADT's fault, and set up an appointment with usThe appointment was between 12pm- 5pm on AprilOn April25, ADT even called us to remind us of this appointmentHowever, ADT staff never showed up until pm on AprIl I called ADT about the appointmentThe person who answered the call told me the techniqician was already in Princeton and asked me to wait patientlyHowever, at exactly 5pm, I received a call from ADTInstead of telling me that the technician was coming, the woman asked me to reschedule!! Shame on ADT! We had been waiting the whole day hoping ADT can solve the problemInstead, ADT play joke with us!