ADT Security Services

Very disappointed in ADTI have had ADT for my home apprx years, then rented a house for a year and transferred my service to that addressI was never able to properly SET UP service on computer, so, never, really ever had communication with ADTWe moved apprx months ago due to a diagnosis of breast cancerBills mounted and I no longer could afford it, ADT, no matter what, continues to DRaW on my checking account and OVERDRAWING that account for a remaining months of a contract! I get Alarm calls on that house, that is dangerous! I no longer live there nor should I have authorization to respond to that Security Call! Dangerous!
So, ADT will not change the way the last months are collected due to a fault not my own, so I have to find a way to pay a balance of $150.00+/- !! Seriously!? You have gotten PLENTY from me! I TRIED to move my service but Landlord does not allow! GeeWhiz! I see why! NO heart!
(I had NO idea I had a Contract! I paid over $for the equipment that I no longer have!)
No longer ADT,
***

Fast talking salesperson doesn't listen Keeps insisting that I will not be charged anything, but wants to take a credit card just to verify that I am a serious customer When I ask for a receipt, she throws me into an automated system The next person that answers says they don't give receipts I asked for a manager who refused to give his last name, so I asked to cancel the transaction He rudely says, "We have a recording of you authorizing the payment." I tell him that his salesperson indicated I would not be charged and he tells me that they will refund me in 10-days He didn't even bother to ask me for my name or reference number
I repeatedly told the salesperson that I was not comfortable, and she kept assuring me that I could cancel when the technician arrived if I was not happy and I would not be charged anything Once I told the manager to cancel the transaction, I called my bank and the bank representative said that they immediately processed the payment
My bank will dispute the charges and I have to cancel my credit card because I don't trust these people It's bad business to ask for payment and refuse to provide a payment confirmation and refuse to give your name

ADT Salesman was dishonest when setting up serviceAdvised no contract but still locked in a year contract
Upon moving into my new home in June 2016, I called ADT to activate the existing equipment that was in my new home (as I had ADT in my previous home)When the salesman arrived, he advised because there was no equipment being added there was no contractual extensionThe only 'new' equipment was a Ring doorbell which I paid for out of my own pocketThe salesman had me sign a 'service order' but this was actually, unknowingly to me, a contract for serviceI recently called to cancel ADT as I decided to go with another optionThe customer service person advised that I was under contract and would have to pay a $termination feeI explained that the salesman who came to my home specifically told me there was no contract, as I would have never signed up if there was one, but the customer service person said that there was nothing he could do and would have to bill me if I

We've talked to different people and somehow it's starting all over again with each personYou can't get anything done and a
We cancelled our account in Dec because it kept alarmingTechs came out multiple times and still the issue continuedWe just quit using itI'm Dec 27th ADT loyalty called me and said let us send someone out again and we'll credit months of your account that you weren't using the systemWe agreed and asked that pulse be removed from the account as wellWe were told our new rate would be They credited our account for about $which is not months as our rate was around $Now here it is the end of January and we are still being charged for pulse at the old rate even though the equipment isn't even hooked up in our homeThe techs that came out on Jan unhooked it for usThe tech was greatHe had been out before and knew the trouble we had been havingIt's the billing and loyalty departments that don't communicateWe've gotten emails

I called the regular ADT hotline and a man by the name of Carlos took my personal information and told me he would have to run a credit check in order to provide a quote for a home security system I told him that I did not want a credit check run and that the advertisement on ADT website indicates no such thing for obtaining a free quote He then went on to tell me that no one was available to give me a quote and that he has to send someone to my home I told him that I am not interested in that and that ADT lost my business, upon hanging up with him I called back and spoke to a Scott in supoort who told me he can have my information removed from their database but cannot send me any type of confirmation that the information was removed When I asked to speak to his manager he transferred me to sales where another rep told me no manager is available

I have spent hours over the past 48h trying to have an urgent safety concern and now a cancelation of my service dealt with but I can't get a response
Since my service contract began nearly a year ago I have had countless issues with the system and have had to call ADT countless time for service repairs, which has failed to resolve the ongoing issuesWhile they claim to be a security company, my home is now less secure than with no system at allMy garage door, which is part of my service, now opens and closes spontaneously and I have no control itThis is obviously a concern since my home is being left exposed to public access without my controlThis issue initially started shortly after the service was installed, after waiting several days for "service appointment" it was temporarily repairedThe issue has started again and is much much worseBut whats most concerning is that I have spent the last hours attempting to deal with this issue and after separate phone calls th

ADT continued to bill me after I cancelled my account due to a moveAfter I called to fix that, the customer service rep confirmed that service was cancelled, however billing was notThere was no contract in place, so she admitted this was a mistake on their behalf
She transferred me to the account care department, where the agent began to question me whether months ago I was asked for password, then processed to tell me that I never called to cancel!!! The account care rep refused to reverse the charges and advised me to petition ADT corporate to open a dispute
I never experienced such predatory billingADT provided no service, I had no contract but they still want months worth of billing to collect, with impunityAVOID THEM LIKE THE PLAGUE!!!

ADT has called me between 2am and 3am THREE times over the past two weeks to tell me that the motion detector alarm and kitchen door alarm at my second home (which is an hour and a half from my primary home) is going offEven though I am in my second trimester of pregnancy, I've had to stay on the phone with them and the police for an hour each timeIn each instance, they have sent the local police and there has been no actual issueEach time this has happened, I've been required to spend at least an hour on the phone in subsequent calls with their representatives trying to get them to arrange for someone to come out and promptly repair the defective equipmentAnd since I have the kind of job where I can not miss work Monday through Friday from 12-to wait on an ADT technician, they've offered me Saturday appointment times that are more than weeks from the date of each of these instances.At the same time, the equipment they installed in my primary home starts beeping in the midd

Worst customer service, everLook into your contract as well as searching online for lawsuits against them for stating a timeframe different from the contract they have you signAlso if anything goes wrong with your system, they aren't the ones who will fix it but rather they contract with several "authorized providers" that are more incompetent than their company isThey are patheticThe companies cannot even get it straight who services what and who takes care of accounts/contracts/billing/etcI used the system for months of a month contract because it is GARBAGEI've even been hung up on from their "authorizing provider" named DefenderDon't waste you moneyI wish I could give zero stars

I have been trying to contact the Canadian branch of ADT customer support department for over two monthsI have not been successful to speak with a single agent and have received no responses to my online form submissions requesting a call back
Safe to say that I will be transitioning to a new service provider as soon as possible

We cancelled our service on July 20, on the phone with ADT Representative "***", however, the company continues to bill us including late charges
We have called again to cancel, however, each representative says they cannot handle cancellations and they will transfer us to the correct departmentAfter the transfer is made the next representative says they are not the right department to cancel and they will transfer our call to the correct departmentThis continues for transfers on one callWhen we asked "***" why we keep getting transferred to the wrong department his reply was "human error"Obviously ADT will not let you cancel and they just transfer your calls all overOn the ADT website at adt.com it states that to cancel you must call them at XXX-XXX-XXXX, however, when we call we just keep getting transferred to the "correct department" which then informs us that they are not the correct department to cancel and that thy will transfer our call to the correct dep

I cancelled the monitoring from ADT alarm systems due to financial problemsI'm on disability and only get about $900/monthThey still took a payment out after me cancelling them(direct withdrawal $19.75/month.) I phoned them to complain about them doing thisNext thing I know I get mail (a bill for $for cancelling their monitoring service) I own the equipment; I do not rent itI phoned them again to say that I cancelled them because I cannot afford it and then they send me a bill for years monitoring service just because I cancelled
When I first got the service, it was with Protectron which was bought out by ADT

No service for a long timeADT staff never showed up at scheduled appointment!
The ADT stopped working for A long time at our houseADT never notified us this until we found outWe contacted ADT, who did a test to our ADT system and found it's ADT's fault, and set up an appointment with usThe appointment was between 12pm- 5pm on AprilOn April25, ADT even called us to remind us of this appointmentHowever, ADT staff never showed up until pm on AprIl I called ADT about the appointmentThe person who answered the call told me the techniqician was already in Princeton and asked me to wait patientlyHowever, at exactly 5pm, I received a call from ADTInstead of telling me that the technician was coming, the woman asked me to reschedule!! Shame on ADT! We had been waiting the whole day hoping ADT can solve the problemInstead, ADT play joke with us!

I cancelled my alarm service with ADT on 1/23/I spoke with Tabitha of Customer Loyalty at 9:a.mPSTSpoke with Ciara at 6:pm same day
I was contacted by Benjamin *** the Fresno Corporate Manager last July, Wanted to know why I had cancelled the first time? Because I moved Due to a misunderstanding with ADT then, they thought I cancelled, and I paid a termination fee Benjamin said in July if I was to get a new alarm at my condominium, he would "make it happen" that I would be reimbursed the $+ change I paid for the termination Fair enoughIdeally, I wanted a pendant type of medical alert system since I now live in this condo, because excessive noise (from the alarm, should it go off) would not be tolerated I could not get the pendant back then So they did install a new alarm and I have no complaint about that However, I was not able to use it in case it went off This alarm was a wireless alarm, in order to comply with the HOA
I have

I was having problem with someone stealing things off of my property so I called ADT to put cameras on my house to catch the person or persons who is taking the things off of my propertyThis is what I told ADT but they put motion camera that only last for second and is off for minutesThey did not tell me this until something was stolen off my property that is when they told me about the camera so I feel they didn't keep their word and I should be able to cancel my contract

ADT , theft of service and unprofessional customer service
I would like to make a complaint against ADT security servicesLast night I turned on the alarm system and when this morning around 8:AM opened the kitchen window and the alarm went offWe turned off the alarm and nobody contacted us from the monitoring companyWhen we called the representative said they didn't receive any signal yetThe representative make us test the system, went over couple of questionsAsked if we had any power outagesTold her yes for about second last nightShe said the system needs hours to rebootTold her it's unacceptable that for hours we wouldn't have monitoringWe told her we even have the cellular back up system tooShe said maybe we don't have good cellular signalsThat is unacceptable tooTold her that ADT is running like the government and then she hung up the phone on usBy her accent she sounded like African American Then called back and asked for a supervisor to ma

I discontinued service in July I sent signed and dated letters, a fax and spoke with a service representative on the phone: 7/15/16, 9/15/16, 10/5/16, 12/8/ I was told the service would be discontinued ADT keeps sending bills I cannot get the company to discontinue billing me
Account_Number: XXXXXXX

I had a service done in which took longer than expected without warningA credit was promised on a callLater found out it was overruled
In April 2017, I had a service technician come out to move a panel approxfeetWhen I scheduled the call, I was told it would be approxminThe technician arrived at 837amMy wife left around to take my daughter to school and run errandsWe later found out we were charged $for the serviceThe technician says he was there until 1119amWe have no idea if he was there until He could have left at 911amNo one called to tell us they were done with the job or ask us to sign something stating the job was completeThe technician also didn't tell my wife he thought it was going to be longer than expected and give an approx time and cost so we could make an informed decisionA company shouldn't be allowed to do work at will when the charges are not presented prior to work startedWhen I called ADT, the call center got approva

Your constant harassment is driving me crazy My husband died on 11/9/you kept taking money out of my checking account every month even though I sent you a death certificateThe alarm system doesn't work anymore and hasen't worked almost since his deathI finally convinced my bank to prevent you from taking money from meNow I am getting one to two calls from you every day and I'm completely sick of it I'm sending another copy of the death certificateIf I get one more call from a person who barely speaks English asking for my dead husband I'm calling Revdex.comand my Senator, AARP, and anyone else I Can think of

We are being build for install and service fees when service was not installed
ADT came out Feb 10th to discuss a home security system We we were not sure we wanted a system but if we did, we stated that we wanted the wired special for $ We had no time that day for the install so we asked the ADT person to leave All the ADT sales guy cared about was getting in trouble with his company Service was not installed but equipment was left at our house No contract was signed and no agreement for install or service was signed We saw on our credit card that the company billed us so we called soon after Feb 10th and were told by LaQuisha ID XXXXX that we would be credited back for everything with ADT and the account was cancelled On Feb 24th we spoke with Dana at *** and Cierra the Accounts Services manager and were told we would be credited the $install fee plus the monthly service fees incurred We were told that we would be credited back for everything charged