ADT Security Services

I'm paying for services that I'm not receiving
On February 9, 2016, I made a payment to ADT in the amount of $ This payment covered a five month period (Oct 2015-Feb 2016) of past due payments Now, my account has a zero balance and they are refusing to fix my alarm system and monitor my home because they haven't received an updated contract from me Please beware that I have already paid for services for the month of February In short, I paid service that I'm not receiving

It is a big Cheat! I have to pay $to get out of the contract? The sales guy promoted in such a way that ADT has NO contract for $27.99/monthThe service guy came after a few days, quoted $and I said NO, that I was told it was only $for installation so, why $1400? Then he brought it down to the $installation fee and said since I don't have a phone it will be $52.99/monthWhat? Anyways, I signed the paper and there was no contract and I asked him several times if there was a contract? He said there is NO contract and I could cancel anytime
After two months, I got letters and emails saying "the original document got damaged." Got calls after calls even at workThe agent asked me, Could you please sign the document because the paper document is "illegible" to read your name and all we are doing is replacing the document"I believed her! Thought ADT is a nationwide service, reputable, and they don't cheat peopleMy only mistake is, I didn't have time to read itBut, before I signed, I asked if there were any hidden charges or a contractShe said NOSigned it! Now, I wanted to cancel and they are asking for 75% buyout fee, which is $This is such a scam
I called several time and everyone in ADT has an attitude because they are dealing with same kind of problemA customer service lady told me, "You've signed the contract and it's your fault, now you have to pay! Or else it will go to a collection agent and they will come after your property" etc! Such a drama! Now, I'm forced to pay $or I have to write another contract for three years
If I would've know I wouldn't even opt for a service where I've to sign a contract for years and 75% buyout? No way! There are many options for usWhy would I even do this? I feel so bad and it's a mental stress tooFinally paid 400$ after several calls!
If ADT can sell their business by telling upfront that their is a yrs contract and you have to pay 75% of rest of the period if you want to cancel/terminate that would help the customerPeople move!

I just moved into my 1st home that we purchased The previous owners had ADT!! I DON'T want it, yet someone from ADT has come by times The 2nd guy came by with a trainee and said he would take us off the list NOT SO!!
We got home tonight and someone from ADT, but a note on the door and letter in the mail box What part of WE DONT WANT ADT don't they understand! Stop harassing us!

I had service through ADT at my former home in Scottsdale, AZfor many yearsIn February 2018, I moved to TucsonWhile I didn't actually move until mid-February, I called ADT days before to tell them to cancel my service as of my move-out date, which I knew would be FebI thought that was the end of itHowever, they continued to send me bills for approximately $90, which they claim is for unpaid serviceEach time I got a bill, I would call and try to straighten it outI told them that I couldn't possibly be continuing my service in Scottsdale until now when I haven't lived in that house since mid-FebruaryAfter multiple bills from them, and multiple phone calls to them, I told them to stop harassing meAt one point, a representative told me that my account had been closed and that I didn't owe anythingHowever, the bills have continued to arriveAT this point, the recent bill is for $29.67, with a previous balance listed as $It appears that they adjusted $

Just like everyone said ..DONT USE THIS SERVICE IT A SCAMTHE CUSTOMER SERVICE ARE RUDE *** WHEN YOU ARE TRYING TO GET THINGS FIXBUT WATCH OUT!!! THEY JUST WANT YOUR MONEY

I bought a house a few years back and had ADT installed since I travel a bit for workI ended up selling the house about a year and a half later and wanted to cancel security service but was told that I can not cancel unless I pay the off the rest of my contract, at which point I was confusedWhen I asked rep what she was talking about, the rep told me I signed a three year contractI told her that I never signed a contract, I was never informed of a contract, and I have not seen a contractI had the contract I supposedly sign emailed to me and the signature on the contract was nothing like mine so I filled out a fraud packet only for the fraud tell me that the signature was confirmed to be mineHow could I have signed a contract I was not informed about and have never seen? I am stuck paying a bill because someone forged my signature

I had a large system installed in my house for which I paid a second installation fee since I relocated from another state where I already had ADT installedDuring installation their technician fell and put a huge hole through my ceilingThey informed me they would send someone to fix itFew days later to my surprise I received a phone call from ADT's insurance company telling me I had to find a contractor and obtain a quote that they would review and decide if to agree so I could get my ceiling fixCustomer support is hideous and unprofessionalIf they damage the property during installation they will not follow through to repair it, they will pretty much leave it up to you and just cut a check through an insurance companyThey won't even further discuss the matter with you but rather just defer to their insurance company

I have been a loyal customer of ADT for over years I have been paying quarterly services for a long time and the service hasn't been working properly This morning, I called again to report the problem and I was informed that I needed to upgrade system
The rep told me that there was a promotion to upgrade the system and the all the old equipment will be replace for the whole house including smoke detectors The rep didn't explain to me how the new system will be install and work with the new upgrade system I just finished renovated my house and I don't any damage to my new wallsFurthermore, there was a mistake in the order due to rep only wrote one smoke detector and one sensor
I called the headquarters and I spoke with another rep-lady in order to try to explain the problem and try to work with me but she was rude, didn't wat to work with me or grant me a discount for the smoke detectors I can't pay per smoke detector after paying service for over twenty years It is very unfair and bad business practice
My house always been protected with ADT for so many years; now I don't feel that ADT cares a bout my well being and satisfaction as a loyal customer
I will be filling a complaint to Revdex.com
Sincerely,
*** ***
Accountant

First time here, Go figure 95% negative reviews:
I just got a absolute joke of an emailADT is taking my monthly rate up over $bucks a year! They just created $318.3MM in yearly profit w a price increase to 7mm customers!! months after Apollo Private equity bought the company, are justifying this b/c they revamped the call center and built an app?? I could get a Stanford undergrad to build me an app for $10k dollars! Call center: that means more automation, job losses and efficiency and higher profit margins (prob pays for its self)you would think they would pass cost saves on to customersNOOO, they want to increase prices, increase corp profit margins, automate process, fire employees (redundancies), pay down debt, increase their equity value and re-trade the company for a massive profit in a few yearsguess who gets screwedcustomers and employees

ADT has the worst customer service, had automatic withdrawal from my account , took two payments without my permission being waiting almost ten days now for a refund, and being giving a run around, looking at new alarm company very disappointed

For almost a year I've experienced Repeated unwanted phone calls despite asking to be removed from their list
I keep receiving phone calls from their customer service number asking for somebody that I do not knowI have politely ask them to remove me from your call list and they always say they will but they never do because I keep getting the phone calls
These calls are harassing and annoying especially as they come on weeknights or weekends

*** dba *** was purchased from prior owner ***, *** *** and *** *** She was here on a consulting basis with the current owner, *** but he cancelled their services 10-6-but it appears that a new contract was effective 8-1-through 7-31-and ADT has sent *** *** to collection stating an owed $for early terminationWe have contacted ADT on numerous occasions trying to settle this for a reasonable amount and they would only come down to $the new owner agreed to pay the maximum of $ That was unacceptable to ADT.The contract signer, *** has had the services of ADT for a long time; has been an excellent customer and should have good standing with them It's sad they would have to resort to this and even go after her in retirement
Account_Number: XXXXXXX

I called to cancel service The rep assured me that they would correct my service The next day they sent a confirmation of a new mocontract
On May 23, I called ADT to cancel my service due to continued problems I talked to Troy and he told me that they could correct my problems by installing a new control panel and keypad He also told me that he would drop our monthly rate to $and was going to give us a fee month due to our problems with the system
On May 24, I received an email from ADT confirming my month contract that I supposedly accepted during my call with Troy I then call ADT at XXX-XXX-XXXX, which was the number Troy told me to call with any problems I talked to Trey and told him that I did not accept a new contact and wanted to cancel my service Trey put me on hold for about minutes and when he returned to the call, he said that he would cancel my service I asked him if he reviewed the phone recording, which he denied I also replied to

We used to be with Protectron who seemed to have been bought out by ADTWe had maybe six months left on a contactADT says years
Hello, we verbally agreed via phone call to another two years with ProtectronSince then they have been bought out by ADT it appearsWhen we called ADT to see how much time we had left on our contract they told us four yearsWe said absolutely not that we had only agreed to two more nears and that was near two years agoAt best we had a couple of months leftWe couldn't get anywhere with the phone person so we gave upThis is why I am filing this complaint as I could not get anywhereAt no time did I sign a four year contract renewalWe renewed over the phone for an additional two years only and as mentioned that was pretty near two years ago now

Added remote control to alarm system and technician came out to install camera when we were out of townHad mother in law sign a year contract without our consent
Product_Or_Service: ADT alarm system

I have repeatedly tried to cancel my ADT Security Services since February I have been unable to use the service since it was installed because the motion detectors are set off by my dog that won't stay cagedThe police have refused to come out anytime the detectors go off because of the dog I have talked with ADT numerous times about this and we were unable to resolve the issue so the security system is useless I lost my job in February and so I tried to cancel the service since it was useless anyways They said I couldn't cancel the service On every occasion I have talked with them they always come up with some reason why I can't cancel the service After the last discussion I told them I was not going to pay the bills because I cancelled in February and they refuse to cancel They have since sent the bills to a collection agency I would like the bill dismissed and the service cancelled It is a useless service
Product_Or_Service: ADT Security Services

I was charged for a battery, that they had to move the cell signal from the basement to the attic, because a cell tower was shut down in the area
I was without monitoring service for almost a month because there was a FC communication errorI was out on vacation, and when I came back, the FC communication error was still onI called ADT and had a tech look at itHe said there is no communication with the cell tower because they might of gotten rid a cell tower near bySo he had to move the ADT cell box from the basement to the attic which had pre-wiring alreadyHe said there will be a charge for the battery which I can dispute it with customer service to waive itWhen I called today to CSR manager Flor, they said there was no note of itI was without monitoring service for a whole month and they are not willing to credit me for the battery, let alone the monitoring charge

For the last several months, I have been attempting to get ADT to send a technician to repair my non-functioning security cameras at my business
I had ADT cameras and card key entry systems installed last year, and for the last several months have had problems with 2, now of the cameras not working properly - in that I haven't been able to monitor them remotely as promisedI have called ADT and *** customer support several times with only promises of a solutionTo-date, only one of my cameras is working properly and ADT will not - after repeated promises - send a capable technician to repair them and correct the problemI bought the system from James *** (sales) and have left him multiple telephone and text messages requesting assistanceI just left him another voicemail this morning with no response yetI have also contacted and spoke with James' manager *** *** a few weeks ago who promised to have the Service Manager for my area call me directly to resolve th

The previous address where I moved from months ago is: XXXXX *** *** *** ** XXXXXA new owner has been living in that house for months
I cancelled the ADT home security service on April 10-because I sold my home and was movingI'm outside the year contract and CAN now can cancel anytime with a day notice
I called by phone to cancel on April 10, I was told to send a letter by fact to cancel which I did on April I asked for a confirmation back from ADTI did receive a letter from my local ADT rep within days (who was alerted I was cancelling), who said "he was sorry we were cancelling, etcSo therefore, the company must have received my fax and cancellation; otherwise there would be no possible way this rep would know I was moving and cancelled the service on April 10th
However, on May 12, I was charged again despite the phone call, fax to cancel over days prior
I called ADT again on May 15th to inquire what the proble

AD&T is a bad faith company that makes it impossible to end the contract when it expires.The tons of complaints on the web match my experience
AD&T requires customers to give 30day written notice if you want to stop their service when the contract expiresWe did that,with separate letters and still they say they didn't get the notice from us to cancelThey also raised the monthly charge even though the contract stated a certain amount.This is the worst company I have dealth with in over years and you are wrong to give them a clean A rating on your site.This company plays a game of making you pay via auto deduct from your checking and they act like it's their automatic cash machine,dinging the account as long as they can and for whatever amount they want to charge.Just look at the complaints on-line and they all mirror my experience.One person put called them Hotel California company where you check in but never can check out.We have finally got them to cancel the contract but