ADT Security Services

We had a terrible experience with ADT and their local installer "Defender" They basically operate a bate and switch operation and put a hard sell once they arrive The installer installed a key pad prior to our agreeing on a price and package and then put a hard sell on my wife The package we had agreed to with the salesperson on the phone was not the deal that we got Basically the salesperson lied to us and the installer was unethical and unprofessional If I could cancel the contract I would

For the last several months, I have been attempting to get ADT to send a technician to repair my non-functioning security cameras at my business
I had ADT cameras and card key entry systems installed last year, and for the last several months have had problems with 2, now of the cameras not working properly - in that I haven't been able to monitor them remotely as promisedI have called ADT and *** customer support several times with only promises of a solutionTo-date, only one of my cameras is working properly and ADT will not - after repeated promises - send a capable technician to repair them and correct the problemI bought the system from James *** (sales) and have left him multiple telephone and text messages requesting assistanceI just left him another voicemail this morning with no response yetI have also contacted and spoke with James' manager *** *** a few weeks ago who promised to have the Service Manager for my area call me directly to resolve th

I will not recoment nobody to get adt service!! They are the worst they steal money on top that they got worst and horrible customer service they scream at you and they always hang up on you, and they were charging for in account that it was not mines and it happens more than times.please don't commit the same mistake that I made and don't believe what they tell you when you first sign the contract because everything they guarantee they end up charging for everything

The previous address where I moved from months ago is: XXXXX *** *** *** ** XXXXXA new owner has been living in that house for months
I cancelled the ADT home security service on April 10-because I sold my home and was movingI'm outside the year contract and CAN now can cancel anytime with a day notice
I called by phone to cancel on April 10, I was told to send a letter by fact to cancel which I did on April I asked for a confirmation back from ADTI did receive a letter from my local ADT rep within days (who was alerted I was cancelling), who said "he was sorry we were cancelling, etcSo therefore, the company must have received my fax and cancellation; otherwise there would be no possible way this rep would know I was moving and cancelled the service on April 10th
However, on May 12, I was charged again despite the phone call, fax to cancel over days prior
I called ADT again on May 15th to inquire what the proble

We used to be with Protectron who seemed to have been bought out by ADTWe had maybe six months left on a contactADT says years
Hello, we verbally agreed via phone call to another two years with ProtectronSince then they have been bought out by ADT it appearsWhen we called ADT to see how much time we had left on our contract they told us four yearsWe said absolutely not that we had only agreed to two more nears and that was near two years agoAt best we had a couple of months leftWe couldn't get anywhere with the phone person so we gave upThis is why I am filing this complaint as I could not get anywhereAt no time did I sign a four year contract renewalWe renewed over the phone for an additional two years only and as mentioned that was pretty near two years ago now

Have been an ADT customer since When I moved I put in an adt system with pulsemonth from my contract expirationI contacted ADT, weeks prior to set up a call to upgrade with new zonesWe set the call up for January 7th, between and Being a small business owner, I arranged my time with my customers so I could remain homeNot to mention the appointment was confirmed on the previous monday (01/05/15) by ADTNo one showed or called by noonAt 12:I advised my wife that I had to leave as she had commitments an hour laterAt 2:00pm I received a call on my cell, that the representative to install, was not coming (hours out of the scheduled window) stated they could have him there first thing in the morningI stated that would not work as I scheduled this weeks ahead of time, and was going out of town in a couple of weeks and could not take off againThat evening I called customer service and requested that someone from management contact meI was told that would be in to hoursWell it's week today and no callThink it might be time to take advantage of that end of contract, and have ADT come pick up their equpment

For almost a year I've experienced Repeated unwanted phone calls despite asking to be removed from their list
I keep receiving phone calls from their customer service number asking for somebody that I do not knowI have politely ask them to remove me from your call list and they always say they will but they never do because I keep getting the phone calls
These calls are harassing and annoying especially as they come on weeknights or weekends

Added remote control to alarm system and technician came out to install camera when we were out of townHad mother in law sign a year contract without our consent
Product_Or_Service: ADT alarm system

I was charged for a battery, that they had to move the cell signal from the basement to the attic, because a cell tower was shut down in the area
I was without monitoring service for almost a month because there was a FC communication errorI was out on vacation, and when I came back, the FC communication error was still onI called ADT and had a tech look at itHe said there is no communication with the cell tower because they might of gotten rid a cell tower near bySo he had to move the ADT cell box from the basement to the attic which had pre-wiring alreadyHe said there will be a charge for the battery which I can dispute it with customer service to waive itWhen I called today to CSR manager Flor, they said there was no note of itI was without monitoring service for a whole month and they are not willing to credit me for the battery, let alone the monitoring charge

I have repeatedly tried to cancel my ADT Security Services since February I have been unable to use the service since it was installed because the motion detectors are set off by my dog that won't stay cagedThe police have refused to come out anytime the detectors go off because of the dog I have talked with ADT numerous times about this and we were unable to resolve the issue so the security system is useless I lost my job in February and so I tried to cancel the service since it was useless anyways They said I couldn't cancel the service On every occasion I have talked with them they always come up with some reason why I can't cancel the service After the last discussion I told them I was not going to pay the bills because I cancelled in February and they refuse to cancel They have since sent the bills to a collection agency I would like the bill dismissed and the service cancelled It is a useless service
Product_Or_Service: ADT Security Services

It is a big Cheat! I have to pay $to get out of the contract? The sales guy promoted in such a way that ADT has NO contract for $27.99/monthThe service guy came after a few days, quoted $and I said NO, that I was told it was only $for installation so, why $1400? Then he brought it down to the $installation fee and said since I don't have a phone it will be $52.99/monthWhat? Anyways, I signed the paper and there was no contract and I asked him several times if there was a contract? He said there is NO contract and I could cancel anytime
After two months, I got letters and emails saying "the original document got damaged." Got calls after calls even at workThe agent asked me, Could you please sign the document because the paper document is "illegible" to read your name and all we are doing is replacing the document"I believed her! Thought ADT is a nationwide service, reputable, and they don't cheat peopleMy only mistake is, I didn't have time to read itBut, before I signed, I asked if there were any hidden charges or a contractShe said NOSigned it! Now, I wanted to cancel and they are asking for 75% buyout fee, which is $This is such a scam
I called several time and everyone in ADT has an attitude because they are dealing with same kind of problemA customer service lady told me, "You've signed the contract and it's your fault, now you have to pay! Or else it will go to a collection agent and they will come after your property" etc! Such a drama! Now, I'm forced to pay $or I have to write another contract for three years
If I would've know I wouldn't even opt for a service where I've to sign a contract for years and 75% buyout? No way! There are many options for usWhy would I even do this? I feel so bad and it's a mental stress tooFinally paid 400$ after several calls!
If ADT can sell their business by telling upfront that their is a yrs contract and you have to pay 75% of rest of the period if you want to cancel/terminate that would help the customerPeople move!

I just moved into my 1st home that we purchased The previous owners had ADT!! I DON'T want it, yet someone from ADT has come by times The 2nd guy came by with a trainee and said he would take us off the list NOT SO!!
We got home tonight and someone from ADT, but a note on the door and letter in the mail box What part of WE DONT WANT ADT don't they understand! Stop harassing us!

AD&T is a bad faith company that makes it impossible to end the contract when it expires.The tons of complaints on the web match my experience
AD&T requires customers to give 30day written notice if you want to stop their service when the contract expiresWe did that,with separate letters and still they say they didn't get the notice from us to cancelThey also raised the monthly charge even though the contract stated a certain amount.This is the worst company I have dealth with in over years and you are wrong to give them a clean A rating on your site.This company plays a game of making you pay via auto deduct from your checking and they act like it's their automatic cash machine,dinging the account as long as they can and for whatever amount they want to charge.Just look at the complaints on-line and they all mirror my experience.One person put called them Hotel California company where you check in but never can check out.We have finally got them to cancel the contract but

Refusing to give refund due
I've been with ADT since and on a scale of 1-10, we, my wife and I, have been about a in terms of happinessRecently we made the decision to install our own service and cancel ADTOn Jan5, Brian who was rude and I believe is responsible for causing this problem, refuse to cancel the service and charged my account for an additional monthWhen I ask to speak with a supervisor he said, there is nothing a supervisor can do, this is company policy and the supervisor will tell me the same thingAfter hanging up, I called back and spoke with Shameka who was very pleasant and professional a nod seem to take care of the problemShe said, that she closed the account and will refund the payment that Brain charged to my account, it will take 7-business daysI was happy with thatAfter days, the payment was not deposited back into my account as promised, instead I received a bill credit in the mailI called ADT again and spoke with Joe who said t

I am in Minneapolis and cannot find a lsiting for ADTSays this one is closest office so here goesI signed a contract with ADT and they are now telling me they are going to raise my rate even though the contract is not up yetWhen I told them I was going to quit paying they said I would be liable for the balance of the contract which is around $I am filing a complaint with the attorney general of the state of MinnesotaI'm doneThis is the worst business I have ever dealt with

After cancelling my service with ADT, the organization is trying to collect monies due to early termination of contract
On June 13th, 2016, ADT came out to transfer & install their security equipment into my new house This was a transfer from my previous house in Flower Mound During my conversation with the ADT installation tech, I was informed that not only were the motion detectors I purchased from ADT not designed for pets, they were installed upside down at my previous home to disguise this erroneous sale so they would not pick up the pets After asking the tech to please leave, I immediately called ADT and cancelled my service, with the understanding that I would not ask for a refund and ADT would withdraw their contract terms I have since received a bill for for contract termination I have spoken with a supervisor today, who has indicated that ADT has no record of this conversation that took place on June 13th

ADT has the worst customer service, had automatic withdrawal from my account , took two payments without my permission being waiting almost ten days now for a refund, and being giving a run around, looking at new alarm company very disappointed

I bought a house a few years back and had ADT installed since I travel a bit for workI ended up selling the house about a year and a half later and wanted to cancel security service but was told that I can not cancel unless I pay the off the rest of my contract, at which point I was confusedWhen I asked rep what she was talking about, the rep told me I signed a three year contractI told her that I never signed a contract, I was never informed of a contract, and I have not seen a contractI had the contract I supposedly sign emailed to me and the signature on the contract was nothing like mine so I filled out a fraud packet only for the fraud tell me that the signature was confirmed to be mineHow could I have signed a contract I was not informed about and have never seen? I am stuck paying a bill because someone forged my signature

ADT does not conform to it's own policy I was represented with a service and product one way and then they do as they want,and no customer care
My alarm system was improperly installed originallyMy home was burglarized in 12-18-to find out ADT made an error, so it never worked They were to have fixed it, but it still has flaws.On 11-18-my home was burglarized againprior to that I received 3-alarms, leading me to believe the system is untrustworthy I made a claim and was denied I try to contact the representative multiple times and e-mail and no response

I called ADT last Month May at the beggining to cancel serviceAfter being on the phone for almost hour and explaining the same thing to different people finally the last personSupposedly cancel my account and I was supposed to get by mail the final invoice for 53.49The month of May ended and I never received anything from ADT other than another regular monthly statementI called again the last days of May and the same routine after being juggled for half an hour between incompetent people and having to explain the problem over and overNothing got resolved and we got disconnectedOn this call I explained each and every employee that I was closing down the business at the end of May.After closing down the business last week I called ADT to follow up on the cancellation one more time with no luckAfter being pass from one person to the next and having to explain myself to eachThe last person asked me to send an email to customer service with my cancellation letter an
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