ADT Security Services

We had a terrible experience with ADT and their local installer "Defender" They basically operate a bate and switch operation and put a hard sell once they arrive The installer installed a key pad prior to our agreeing on a price and package and then put a hard sell on my wife The package we had agreed to with the salesperson on the phone was not the deal that we got Basically the salesperson lied to us and the installer was unethical and unprofessional If I could cancel the contract I would

Have been an ADT customer since When I moved I put in an adt system with pulsemonth from my contract expirationI contacted ADT, weeks prior to set up a call to upgrade with new zonesWe set the call up for January 7th, between and Being a small business owner, I arranged my time with my customers so I could remain homeNot to mention the appointment was confirmed on the previous monday (01/05/15) by ADTNo one showed or called by noonAt 12:I advised my wife that I had to leave as she had commitments an hour laterAt 2:00pm I received a call on my cell, that the representative to install, was not coming (hours out of the scheduled window) stated they could have him there first thing in the morningI stated that would not work as I scheduled this weeks ahead of time, and was going out of town in a couple of weeks and could not take off againThat evening I called customer service and requested that someone from management contact meI was told that would be in to hoursWell it's week today and no callThink it might be time to take advantage of that end of contract, and have ADT come pick up their equpment

I called ADT on 02/28/and requested to cancel my service as well as paid my account in full $ Today 04/04/I received in the mail a PAST DUE bill for $ I immediately called the number and told the agent that I cancelled and paid the outstanding bill on 02/28/so why am I receiving a PAST DUE bill The agent checked the notes and confirmed that I did call and cancel and that a payment was made on 02/28/ However, this agent transfers my to their collection department where I spoke to a Cornelious who stated that my payment was made on the 2/28/however no record was made to cancel I ask to speak to a Supervisor so I'm transferred to a rude Supervisor named Deanna who says I lacked communication and verified my payment but would not resolve the issueShe stated she would cancel by service as of today 04/04/and I would be responsible for the balance even though this was an error on ADT part I stated that my account should be at a zero balance and c

Our Family's Experience w/ADT:
We paid for multiple units to have their services, then cancelled before installation because of mixed communicationThese services were paid in fullWe are due a refund
What happened:
Sept called*** used my phone # to look up informationAttempted to try to get me to stay (seemed nice, I also welcome re negotiations) yet failedShe was going off of of the units and not accessing my full accountThen when I requested to refund my funds, she was only going to refund me for account and not the other...I had to I inform her of the other account (not listening to the customer)The refund amount she gave was less then what I paid, so she had to go back and add the other account that I paid forHer initial presentation of her customer service wasn't as "helpful" as it was when she was trying to get me to not cancelFrom 9/8/she said it would take days for a refundAnd she couldn't send me an email of the refund amount or my confirmation
I called ADT on 9/15/to follow up on my refund*** answered and forward me to billing to *** ** said the sales dept handled the refund so he forwarded me to sales, *** from sales, put me on hold and forwarded me to a office and its automated machine said it was close and sent me to the survey automated message that wasn't set up because it was just a dial toneNo one was able to answer my questions of wheres my refund or its confirmation #, seemed very uneasy/unprofessional like they're just winging itSo I did some research and discovered ADT uses private or 3rd parties to run the customer service lines (now I understand a bit, but still doesn't make this play for the customer)
days has passed and no refund as I was told
I called ADT on 9/Rep *** answered, I filled her in and asked about my refundShe said it was "refunded on the 16th" (not the 8th, like I was told and requested it on) so she said I should expect my refund on the "26th"
I intended to use the refund money for another security systemThis is delaying the process and putting unnecessary hardship on our family affairs
I intended to use ADT on future properties, just not this one due to the specifics of how this property is usedBut I will never use this company again and I will never referEven after sharing my experience with others they say "ADT? They are suppose to be good?" That's what I thought

I recently signed up for service with ADT via Defender I have had the service for one month and within this month the system has malfunctioned twice We have had two service visits without resolution The police department had to come out due to the alarms I contacted Defender to cancel service due to the defective system I spoke with *** Cancellation Department Manager (employee number XXXXX) in *** ***, *** She was extremely nasty and frigid Needless to say, she would not let me out of the contract because the day grace period has passed What kind of company expects someone to continue with a service that malfunctioned twice within days!!!
I also contacted ADT and they stated that they were unable to cancel the service due to my contract being with Defender
I explained to ADT how I will not do business or recommend them to anyone due to the fact that they (ADT) as the parent company can not reprimand Defender (contractor) and assist an unhappy customer Plus Defender provided rude and unacceptable service via customer service both management and faulty equipment I am very disgusted that my only options are being stuck paying for a service that I am not happy with or paying $to cancel the service
Please do not sign up with Defenders If you don't have or more service visits regarding the same problem they will not cancel your contract Please do not sign up with ADT they are not supportive of their customers via the contract companies Both companies are in it together just for the money!!!! STEER CLEAR

Unsatisfied with service provided and requesting removal from contract
I am writing in regards to account number XXXXXXXX The phone number on the account is XXX-XXX-XXXX and the account holder's name is, myself, *** *** The address that the account is currently located is *** *** *** *** IN XXXXX
Over the past several months I have had extremely poor customer service through ADT and wish to cancel my account When I called and spoke with the Loyalty Team on August 31, 2016, I was told that my contract still had almost months on it and I would be assessed an early termination fee of nearly $ I believe that this is an error and an unfair amount to be asked to pay
I have been with ADT for years In June of 2014, we purchased a new home and added this home to our account while keeping the other home active, as it was being used as a rental home When I called to add my current home to the account, I specifically asked if this would be cr

ADT sold us contract-free monitoring service in person, but now says we are in a 3-year contract which can only be broken with a early termination fee
In April 2015, we purchased a new home with an existing ADT systemRamsey *** an *** sales rep sold us new service and verbally promised that there was no long-term commitment or contractWe did not sign a service contract, and service began that month In June 2017, we chose to end ADT monitoring service, and when we called, ADT said we were in a 3-year contract and could cancel but would have to pay an early termination fee A contract was emailed to us upon request and was presented as a contract we signed upon starting service I did not sign the contract that was provided My signature does not appear on it A signature of my name appears, and it is not mine I never electronically signed any service contract with ADT The sales rep, Mr*** falsified and/or misrepresented the service terms We never would

ADT Salesman was dishonest when setting up serviceAdvised no contract but still locked in a year contract
Upon moving into my new home in June 2016, I called ADT to activate the existing equipment that was in my new home (as I had ADT in my previous home)When the salesman arrived, he advised because there was no equipment being added there was no contractual extensionThe only 'new' equipment was a Ring doorbell which I paid for out of my own pocketThe salesman had me sign a 'service order' but this was actually, unknowingly to me, a contract for serviceI recently called to cancel ADT as I decided to go with another optionThe customer service person advised that I was under contract and would have to pay a $termination feeI explained that the salesman who came to my home specifically told me there was no contract, as I would have never signed up if there was one, but the customer service person said that there was nothing he could do and would have to bill me if I

Fast talking salesperson doesn't listen Keeps insisting that I will not be charged anything, but wants to take a credit card just to verify that I am a serious customer When I ask for a receipt, she throws me into an automated system The next person that answers says they don't give receipts I asked for a manager who refused to give his last name, so I asked to cancel the transaction He rudely says, "We have a recording of you authorizing the payment." I tell him that his salesperson indicated I would not be charged and he tells me that they will refund me in 10-days He didn't even bother to ask me for my name or reference number
I repeatedly told the salesperson that I was not comfortable, and she kept assuring me that I could cancel when the technician arrived if I was not happy and I would not be charged anything Once I told the manager to cancel the transaction, I called my bank and the bank representative said that they immediately processed the payment
My bank will dispute the charges and I have to cancel my credit card because I don't trust these people It's bad business to ask for payment and refuse to provide a payment confirmation and refuse to give your name

ADT is charging us a fee for discontinued services that we were put in "contract" that they merely updated and not upgraded
We started with BRINKS SECURITY with contract that we have satisfiedThe company was bought by broadview then ADTAll the features of the original security remained the same (wireless, basic, doors chime, no window sensors)An agent came to our door and we were told that they just needed to UPDATE our systemThey changed the panels but still the basic manual operation, just different styleWe've been told that we are not under contract because nothing was UPGRADEDWe remained with this type of security system for yearsIt is when we decided to change company that we found out we were put under contract after that UPDATEWe decided to change because our system shut down but we didn't received any calls from them that we were disconnectedWe were dissatisfied with the service and answers we got when we inquired why there were no calls made to warn

We've talked to different people and somehow it's starting all over again with each personYou can't get anything done and a
We cancelled our account in Dec because it kept alarmingTechs came out multiple times and still the issue continuedWe just quit using itI'm Dec 27th ADT loyalty called me and said let us send someone out again and we'll credit months of your account that you weren't using the systemWe agreed and asked that pulse be removed from the account as wellWe were told our new rate would be They credited our account for about $which is not months as our rate was around $Now here it is the end of January and we are still being charged for pulse at the old rate even though the equipment isn't even hooked up in our homeThe techs that came out on Jan unhooked it for usThe tech was greatHe had been out before and knew the trouble we had been havingIt's the billing and loyalty departments that don't communicateWe've gotten emails

I am moving and upon calling ADT to cancel my service, I was told I will be forced to pay 75% of the remaining contract fees, which amounts to $ I cannot transfer the system to the place I'm moving, so I have to choice but to pay the exorbitant fees or have debt collectors hounding me and my credit score lowered by refusing to pay Unethical and despicable I will never again deal with this company And with only positive reviews and negative reviews I'm amazed this company could have an A+ rating Shame on you Revdex.com

ADT continued to bill me after I cancelled my account due to a moveAfter I called to fix that, the customer service rep confirmed that service was cancelled, however billing was notThere was no contract in place, so she admitted this was a mistake on their behalf
She transferred me to the account care department, where the agent began to question me whether months ago I was asked for password, then processed to tell me that I never called to cancel!!! The account care rep refused to reverse the charges and advised me to petition ADT corporate to open a dispute
I never experienced such predatory billingADT provided no service, I had no contract but they still want months worth of billing to collect, with impunityAVOID THEM LIKE THE PLAGUE!!!

I looked into using ADT for my home security systemWhile the sales representative that I spoke with was very friendly, ADT has several extra hidden fees and were sneaky in how they handled my financesAfter hearing the sales pitch, I said that I wanted to think about it before committing to their productThe sales rep asked for my credit card information to do a "pending" transaction so that my price would be locked at the price we negotiatedI made sure that this charge would not be posted to my bank account, but that it would remain pending until I called back to purchaseThe sales rep confirmed thisHowever, within the next couple days, they had actually charged my accountIt was not a pending transaction at allWhen I called to cancel that charge and get my money back (since I did not ever use their services or products), it took an extensively long phone call with the call being dropped a couple times, numerous transfers to different people, and overall a very large hassleWith not even using their product or services, they were dishonest about the financial aspect and the feesI expect this manner of business would have continued had I actually used their product

Terrible customer serviceRepresentatives do not resolve issues
Account # XXXXXXX
I have been a customer of ADT for over years, including AT&T whom they been acquired from, and Security Link I pay for monthly monitoring service Over the years their rates have increased substantially For the past few months, I have received numerous flyers from them advertising a $monthly rate for new customers I was told by them that this was only for new customers However, for my last 3-monthpayment, I paid them $instead of the customary $ I receive calls telling me my account is past due I explain to them why I paid what I didI was told I would have to speak with a supervisor, and each time was put on holdThe line always gets disconnected Since then, I have again been told to hold I ask to have someone call me back"We do not have that capability." "But you called ME!" And their reply: "That's not how it works." I need to cancel my account with them, but

I had ADT in ***I relocated to***, and I was told if I moved to another location to move my ADT services as well in order not to be penalized
ADT has been charging my *** credit card twice, for the location in ** and*** as wellI called bank of America and they told me that is illegal, and they stopped payment to the Salinas locationI am currently paying billHowever, ADT insist in me paying for both locations, and now they are sending me to collectionsI have made many calls to ADT, and seems that no one wants to help meI need to company to stop trying to rip me off, This is an injustice

ADT is a JOKE!- When I signed up for home services I was told that I could sign up for a year contractA year later when I moved, I was told that I would have to Re-Start my contract over and I would be in a year contract and the ONLY way to get out of the contract was to pay 75% of the contract My advice to anyone living in a one year lease is to NOT Use ADT servicesThe last thing I would like to say about ADT is that, they will offer you a $Gift Card, but beware; the Gift Card is going to cost you $to receive itADT YOU SUCK! ;

The Technician Ron D was unprofessiohttp://westpalmbeachweb.ebindr.com/ebindr/images/icons16x/accept.pngn...⇄ entered my home as if he was on a personal visit not businessHe charged me an amount I did not authorize
On 9-15-I had ADT come to my home to reactivate my alarm systemThe technician, Ron Dwas unprepared for the visitHe had a long form and the majority of the information should have been filled out before reaching my residence, considering it was paperwork for the technician not the customerHe was laying on the table as he filled out the form, not sitting up in the chairThe information he stated was different from the conversation I held with the telephone repHe stated it was yrs instead of yr; he stated there was a reactivation fee & according to the telephone rep the only fee I was suppose to pay on 9/was the 28.99,I explained that to Ron and he said okay, but when I checked my account I was billed During the time of service he said I was not

ADT has called me between 2am and 3am THREE times over the past two weeks to tell me that the motion detector alarm and kitchen door alarm at my second home (which is an hour and a half from my primary home) is going offEven though I am in my second trimester of pregnancy, I've had to stay on the phone with them and the police for an hour each timeIn each instance, they have sent the local police and there has been no actual issueEach time this has happened, I've been required to spend at least an hour on the phone in subsequent calls with their representatives trying to get them to arrange for someone to come out and promptly repair the defective equipmentAnd since I have the kind of job where I can not miss work Monday through Friday from 12-to wait on an ADT technician, they've offered me Saturday appointment times that are more than weeks from the date of each of these instances.At the same time, the equipment they installed in my primary home starts beeping in the midd

Very disappointed in ADTI have had ADT for my home apprx years, then rented a house for a year and transferred my service to that addressI was never able to properly SET UP service on computer, so, never, really ever had communication with ADTWe moved apprx months ago due to a diagnosis of breast cancerBills mounted and I no longer could afford it, ADT, no matter what, continues to DRaW on my checking account and OVERDRAWING that account for a remaining months of a contract! I get Alarm calls on that house, that is dangerous! I no longer live there nor should I have authorization to respond to that Security Call! Dangerous!
So, ADT will not change the way the last months are collected due to a fault not my own, so I have to find a way to pay a balance of $150.00+/- !! Seriously!? You have gotten PLENTY from me! I TRIED to move my service but Landlord does not allow! GeeWhiz! I see why! NO heart!
(I had NO idea I had a Contract! I paid over $for the equipment that I no longer have!)
No longer ADT,
***