ADT Security Services

ADT came to my home months ago and I purchased what I thought and was told to be a year contract for alarm service on a temporary residence (I had been with them for years at a prior address, *** *** *** *** *** All was good until I stopped service at my temporary address ** *** *** in *** *** and ADT said then that I had a year contract which I disputed but reluctantly agreed to a negotiated smaller amount and I assumed was overADT has continued to bill me in the meantime and just sent me a letter stating that the monthly rate was going upI had assumed that my service was stopped yet they continued to withdraw money from my account! They are supplying service to no one yet they continued to charge my credit card
Product_Or_Service: Alarm system
Account_Number: XXXXXXXX

system does not work all the time
have had two repairmen here who claim the found nothing
have three cameras one faces east and one faces west
west camera records video's and the east records video's both record the same streetthe third records the back entrance and seems OK

This place is the biggest joke of allFor the last months we have been trying to cancel automatic payments, because they auto drafted payments in one monthEvery time we've called they claim that they have removed us from auto payments, but to our surprise they auto draft the payment at the end of the monthI will never and I mean never renew or use ADT again in my life timeAll they want is your money and that's all they care about!!!!

I had home alarm services with ADTI moved, and set up service in my new homeI rented out my previous home, and the tenants set up service with ADT for the existing systemWhen there was a problem with the alarm at the rental house, ADT did not resolve the attendant billing issue to my satisfactionThey were careless and I feel dishonest in their approach to resolution and customer service, so I decided to close my account with ADTI contacted them in writing and told them to close the accountA month later I received a bill for current servicesI told them in writing AGAIN that the account was closed.The final notice I sent by certified letterAgain they presented me with active service billsThis happened a third timeI called ADT and the agent said "she didn't get the letter"The account was finally closedAbout months later a collection agency contacted me trying to collect on an amount ADT was asking forI told the collection agent that I had told ADT IN WRITING

I tried to cancel my account with said company and was unable to because they don't except my reason for wanting to cancel: Because I no longer want ADTI was on the phone for over minutes with Jennifer who kept asking me why when I gave her my answerMe stating I no longer want the service should be sufficient and I should not be subjected to constantly being questioned over and over with the same resultI also should not have to endure trying to be persuaded to keep the service when I've made my decisionThe monthly billed amount is automatically deducted from my financial institution and the only way to stop it is through ADT or I can pay a fee to stop payment (not a total guarantee) which I think is ridiculous
Product_Or_Service: Security services
Account_Number: XXXXXXXXXX

We purchased a home security system through *** *** *** an ADT retailer in February On May our shed was broken intoWe were unable to answer the phone when ADT called to ask if we wanted to dispatch policeAfter my husband and me and leaving voicemails ADT dispatched policeOn May I got a call around a.mthat a burglar alarm had again gone offI asked them to dispatch police immediatelyAfter that call and the slowness of the agent on the phone I called ADT back and asked if there was any way for them to dispatch the police more quicklyThey told me that they could change the instructions on our account so police would be called FIRST if a burglar alarm went offOn June the burglar alarm went off again for the shed and ADT did not call the police first per the special instructions on our accountThey called me then my husband who answered his phone and instructed them to dispatch policeAfter that I called ADT and asked that we be rele
Product_Or_Ser

We just had an amazing experience with ADTWe've been customers for years with no problemsOn Saturday our system just froze, no beeps...nothing Called on Sunday to get technical help The ADT rep on the phone had us try a couple of things to no avail We were able to set up an appointment for the next morningGiven an 8-12:window Ernie called around 8:and arrived in minutesHe was polite, knowledgeable, checked everything (including all door and window connections) and determined that our circuit board was goneWith new board we needed an updated keypad The rep from the Sunday phone call had made a note that we were long-time customers Unlike our cell phone/satellite company, ADT takes very good care of loyal customers and Ernie was able to give us a great deal on the service call and equipment They certainly earned our continued loyaltyErnie was fabulous and we so appreciate his help and ADTs great service

first off, the marketing group quoted me a price for all windows and doors on my first floor but when they came to the hosue, it only covered windows and there were several additional windows and a second door all which tripled the original quoted priceNext , they raised the monitoring monthly fee twice in months from the original policyi had signed a year contract and then was transfered for my job so wanted to cancel the remaining contractthey insisted I pay for the next months even though service was endedi had paid for all installation fees, all uquipment fees and new account fees in full at beginning so only had the monitoring feeThey insist I pay the monitoring fee for another months with the service endedthere is no loss to them since I paid everything up front for servise set up, equipment and installationmonths of now service is rediculoushow about a omonth penalty fee for closing contract early but months is simply a rip offthey were rude on the phone when I asked them to compromisei will never do service with them againi have been a landlord for years and have had tenants who needed to leave before their contract was up - due to life circumstancesi simply asked them to pay month rent to give me time to find another tenanati would never had told them to pay me for the remaining months or what ever was left on their year lease even though they had vacated the premisesADT is not customer focused in doing this

I inquired about a new system.I told them NOT TO RUN my credit.They said ok but asked for my address & DOB and they said I was approved.Very DECEITFUL
Called on 06/14/about a possible new system I told them that I was going to shop around not just with them but with other companies They said OK The man also wanted to run my credit to see if I was qualified for a system I said I did not want to give him my SS# He said fine but when setting up the in home presentation he needed of course my address He also asked for my DOB (which I thought was unusual but gave it to him any way He then said to me "congratulations you were approved" I said did you just run my credit? He said yes and informed my that it was a hard inquiry on my recordI asked for a supervisor When the supervisor got on he said I supplied my DOB and address and that their was nothing he could do I have worked very hard to get good credit and do not want people to just run my credit for informatio

They have an outdated and overly difficult cancellation policy to ensure that you are stuck with the serviceI canceled the service in August of this year, and they told me I would have to wait a month for it to take effectLo and behold we are in the month of October and they are saying that my account is still active They are basically a scam at this point

I cancelled my service in July Despite cancelling my service ADT kept my account active and kept charging me
I cancelled my service with ADT in July ADT charged my credit card $ I put a dispute in with my credit card company for the entire $charge In the meantime, ADT sent a partial credit of $to my credit card which my credit card company reversed back to ADT's bank due to the ongoing dispute that I had already put in place for the entire amount of $ At some point after this, ADT sent my account to collections I do not owe ADT any money I cancelled my services in July and no matter how many times I called to cancel they kept telling me that my account was still active and that I was still being charged

I cancelled my ADT service in November 2016, today is December and I was charged again
In early November I made a call to ADT customer service to inform them to cancel my serviceI was told that I needed days to do so and that I would still be charged for a November installmentI agreed and told that my service would fully disconnect on December Today, December 21, I found in my mother's bank statement (*** ** *** *** *** *** *** ** XXXXX)that she had been charged for service for the month of DecemberShe has removed all of the equipment since August

ADT customer *** *** *** *** ** XXXXXRe: ADT System HXXXXXXXXXPhone XXX-XXX-XXXXDear Sir,Recently several ads have come to me offering ADT home monitoring for a rate much lower than the amount I have been payingThis prompted me to call the ADT billing office to inquire as to why.Last week I spoke to Jae, a service representative in the ADT *** officeShe confirmed that I've been paying $for three months serviceHer explanation was that over the years there have been rate increases, her recordsstart in In fact this service has existed since lwhen it was ***My records show the ADT billing in was $per month with about eight rate increases through when the current rate was attained.After putting me on hold Jae stated she would change the monthly rate to $A reduction of $per monthSince I have been clearly overcharged the past months, the overcharge is $She then checked with he

We are a military family who has moved twice in the past four yearsBoth times, ADT has continued to charge us despite calling to cancel
We originally used ADT services in Alexandria, VA from through April, When we moved we called to cancel and open service in Miramar, FLWe continued to be charge for three years for BOTH locations despite calling to cancel and having military orders regarding the moveHowever, we gave ADT the benefit of the doubt and used their services for the duration of our time in FloridaNow we have moved to Fort Knox, KY and ONCE AGAIN called to cancel (in June)Today (8/24/16) we received another bill from ADTAt this point, we feel we are being completely taken advantage of and as an active duty military family who is forced to move quite often, this really stings and hurts us financiallyWe would like a refund of the double charges and once and for all, we would like ANY AND ALL account in our name canceled

I have had ADT for over a yearI have called for service numerous times, and we still do not have a dependable signal and are without service
When we met initially with the ADT rep, we told them there were issues with all phone service except *** *** He assured me that he was getting a solid signal, and we purchased $in equipmentWe have been paying over $per month and still do not have coverage The system fails multiple tines a day, and as far as we can tell, we haven't had protection for over a month The las service tech that came out couldn't get a signal from our system to even run a testI called again and stated that I wanted to file a presidential complaint, but was assured someone would be out today, when they returned from vacation, but I neither received a call or a service visitI have spent too much money and time on the phone for a system that doesn't work The date of the problem has been ongoing since November I paid by check

Four service calls since MarchTwo months we were not connected to the ADT serverLast call left us without AC for two days and stuck with the bill
If you want random technicians showing up in personal cars, ADT is for you! Since moving into our new home in March we've had service calls to ADTEach technician was from a third party company who would arrive in an unmarked car and sometimes showed an ADT badge
The first call was for a new setup, which was done incorrectlyThis led to another technician request to come out and re-install the correct equipment in the right location the following weekOver the next two months we had several more issues with the indoor camera working properly - horrible picture quality, not working at night etcAnother technician came out to check the issues and we were told that for over months there was no connection between my home and ADTIn case of an emergency there would have been no emergency contact made to the correct authorities

I have been a very long time customer When my service was interrupted due to a fault with their equipment, I called for a technician to come to the house I was told it would be days before they could arrive Supremely bad and unacceptable customer service Everyone should know this

The sytem sold to me by ADT is defected and no one has come out to fix the problem yet they continue to bill me for the sytem eventhough they have bee
In June of 2016, I started I moved my ADT service from GaTo Zachary, LaThe service worked for exactly two months, after which I began to have problem.The check Lang radio would not erase from the screen and hindered me from using the sytemI called ADT serial times to have the complaint resolvedresolved but they could never send out a technician at a time

ADT changed the address where service was being provided without consent or authorization from meWhen I inadvertently found out about this by calling ADT for another reason, I requested cancellation of my service as they had breached the contract and I was now paying for service at a location that was not my home They stated they would cancel the service but proceeded to continue to bill me an additional monthsWhen I called them, they had no record of my prior conversation with Casey at ADT but stated they would have her call me and I am still awaiting a call back from her
Product_Or_Service: ADT

Called to cancel, never cancelled, multiple months charged, kept billing after proof of service change
I started the subscription with ADT when I bought my houseIn February of 2016, I decided to cancel my subscription as I started a new subscription with *** I called the customer service on or around Feb11, I do not have the exact day but it was at least week before the March bill was createdI talked to a rep (I did not write his name down) and he informed me that my subscription would be cancelled before the next billingThe next month, I noticed another charge on my credit card and figured that it was not input in time to be before the billing cycleI contacted ADT around the 20th of MarchThey informed me that it was not cancelled and claimed they did not have a record of my call the previous monthI again went through the process of verifying the cancellation with the assumption that it was verifiedWhen April 20th came, I noticed yet another charge from A