ADT Security Services

ADT came onto my business property and defaced it with advertising sticker Product_Or_Service: na Order_Number: na Account_Number: na

SUMMARY:Ongoing billing problem since April, 2018.My family did not select ADT to be our security serviceWe had Sentry for years and was very satisfied with its rates & serviceWhen Sentry was taken over by ADT, our bill increased substantiallyUnder Sentry, we had apartments coveredADT only covered apartments, the 3rd apartment would have to have separate coverageWe declined the additional installation and charge.As Ms [redacted] is retired, has health issues and is at home all the time with her caregiver, there was no longer a need for ADT's coverageThe monthly cost has already risen to $per month when a notice of increasing cost was sentAs her proxy and check writer (she signs), I called to have the service shut off A letter of the cancellation request was mailedAfter a few weeks, a credit balance check in the amount of $was sentThis act should have ended all contact between Ms [redacted] and ADT.Beginning around April 23, ADT fraudulently added her na

When my alarm sounded in the past, ADT called within seconds to check on my safetyI wouldn't trade ADT Security Services for anything

being lied to about charges and we keep getting bills after canceled services I cncld service on 4/13/per we sold home, this is before next bill cycle per we where in a month to month after the contractRep said all was ok per we had made paymentThen in May we get a bill for a home we no longer live inWe paid again on 5-1/& called Rep Marie said that our acct was closed that because I don't have a contract, that because we where miss informed our account was clearShe assured me all was going to be fine and no more charges will going to show up for usShe even stated all you'll receive from us now is a refund for over payment of Then today 5/I get a bill for 87.66, charging us for June service plus the refund they sent usThis is unacceptable especially when we have been customers for so long and on top of that I was told by reps that all was good and nothing else would show upIts like the company thinks we are fools or trying to trick customers

Missed reputation of services and contract ADT account# XXXXXXX Address: [redacted] ***, [redacted] XXXXX I have been a loyal customer of ADT since All payments were automatic draft from my bank accountTherefore, I was never late and never missed a paymentEarlier this year I updated my contract to get a lower rateSince, my equipment was already updated the year before, there was no changes with my services or equipment, no technician was sent to my houseThe only thing that was changed was my rateMarch of this year "2016" I accepted a promotion outside of [redacted] and needed to relocate to [redacted] Because of this, I contacted ADT to inform them that I needed to cancel my servicesSince, I was relocating outside of [redacted] ***, this services was no longer neededADT informed me they need days' notice to cancel their services and because I signed a contract I have to now pay $in cancellation fees I thought this was ridicules, since nothing was

Harassing and Unethical Sales Practices I moved into my new home July 28th In the past weeks I have had "visits" from Sales associates and Relocation specialist All of which were told we're not interested All of which telling my month pregnant wife and I that we moved into a "pretty bad area" and that there's been multiple break ins, in the last couple of days All of which are untrue [redacted] is one of the safest regions in the state I find their sales practices to be unethical and harassing On a personal note, it's difficult enough to keep a pregnant wife happy, I don't need a company intentionally trying to make her paranoid I wouldn't do business with ADT if they paid me for their services

We got ADT after a break inWe were a bit scared and wanted to go with a big name security companyLittle did we know that we agreed to a year contractNeither the saleslady nor the technician made that clear to usWe didn't even realize we were in a contract until we tried to cancel years later when movingThe cancellation fee is 75% of the remaining contractAt $a month, it was well over $for us to cancel but I just wanted to be rid of ADT for goodI switched to Simplisafe for $a monthUnlike ADT, the equipment is wireless and is super easy to install yourselfPlus, I can easily take the equipment with me if I move and just tell Simplisafe my new addressAnd no contracts or cancellation fees!

12/02/- To whom it may concern, an ADT technician was at my house on Friday, 12/02/to replace a Key Fob The service was for a key fob - Of note, when I called initially about the key fob the customer service representative debated with me for over minutes about a replacementAs stated the technician was at my home on Friday, 12/02/to replace key fob, the technician did go into my locked box (not sure why)I don't have to use my landline to often, but I will say that it was working prior to his visit on Friday I went to use the landline on Sunday, 12/04/and the phone line is inoperable (there is a dial tone but the signal isn't connecting)I called ADT and Rose, the supervisor tested my alarm, which initially she did not receive a signal from the landline or the back up cell towerShe called back minutes later and said they finally received a signal # I am concerned with the initial representative call and the lack of customer service# The key f

We purchased a home security system through [redacted] an ADT retailer in February On May our shed was broken intoWe were unable to answer the phone when ADT called to ask if we wanted to dispatch policeAfter my husband and me and leaving voicemails ADT dispatched policeOn May I got a call around a.mthat a burglar alarm had again gone offI asked them to dispatch police immediatelyAfter that call and the slowness of the agent on the phone I called ADT back and asked if there was any way for them to dispatch the police more quicklyThey told me that they could change the instructions on our account so police would be called FIRST if a burglar alarm went offOn June the burglar alarm went off again for the shed and ADT did not call the police first per the special instructions on our accountThey called me then my husband who answered his phone and instructed them to dispatch policeAfter that I called ADT and asked that we be rele Product_Or_Ser

Sales associate lied about what type of credit checks they do I was looking to reset a Blu services at the home that I just moved into and a sales associate I spoke with asked for my birthday and last of my Social Security number before I gave her this information I specifically asked if it was going to be a hard or soft inquiryIf it was going to be a hard one I would not have given her my information and she told me that it was a soft inquiry so I gave her my informationThen I can alert from the credit bureau saying that there was a new credit inquiry put onto my credit report I called customer service they told me that ADT would take care of it and gave me another number to callI spoke with [redacted] who says that he is a Lead Supervisor and the customer service department explain the situation to him and he said that he could only coach the employee and he couldn't remove the hard inquiry off of my reportI asked him why he couldn't remove it and he told me because I was still

I am seeking to have debt removed and a refund for services not provided as advertised May 18, 2017Hello,My name is [redacted] and I'm writing to the Revdex.com on behalf of my company [redacted] I'm filing this complaint in an attempt to use your services to solve an ongoing crisis I'm having with The security company ADT On February 26, there was a break in at my sneaker boutiqueI found out there had been a break in because on of the owners from a neighboring business called me when they arrived at their store and saw the damagesI was using ADT's Pulse security service under the assumption that if something like this was to happen the alarm system would sound off, I would be contacted, the police would be notified, and police units would be dispatched, but that was not the case When I arrived at the store that morning there were no police and the alarm was still sounding offI turned off the alarm and notified police that there had been a

this is not a genuine company I am in the process of moving to another state, when I decided to cancel my account the Drama began, first very very unprofessional costumer service they keep transferring me to different agents, finally one of them said that I have years contract which is not true, and that I have to pay % of the remaining balance as cancellation fee my advise to everyone who's looking for security business PLEASE STAY AWAY FROM ADT

ADT charged an initial permit fee to us for an alarm They did not file it with the city and we incurred fines for it We bought a home in San Francisco in 11/ During our initial move in we had ADT come out and install a security alarm On that initial installment we paid a $dollar fee (estimate) for a permit to the city of San Francisco We had four alarms within the first six months of having the alarm put in With the initial alarm we had a service call out to ADT and they came out and replaced batteries to the said monitor with faulty alarm We contacted ADT at that point as we recieved a letter from San Francisco city tax collectors on fees for alarms as well as having an unpermitted alarm We paid for the initial alarm permit in 11/ By months later- with multiple phone calls and no resolution to the situation (we had accumulated late fees for these charges), we still have no resolution We called ADT multiple times speaking to multiple m

I have called in multiple times in order to cancel my commercial alarm system Both myself and a couple other individuals from our organization have called in a number of times to cancel our commercial alarm systemEverytime we are put on hold for an extrememly long time and once we finally get through to someone and give all of our credentials and passwords we are told that they cannot process our requestWe are then told that someone else will give us a call in the next - business days to handleBut no one ever calls Everytime I call back in they tell me how sorry they are and that they will have some handle this right awayBut no one actually does anything We are moving to a new location, we would have put another system in the new building but after this experience there is no wayPlease contact me so we can get this resolvedThank you

Three weeks ago I contacted ADT to inquire about changing the passcode on my (Non ADT) alarm systemThe representative (supposed supervisor), explained that there was $fee associated to tech coming to my home to assist, but he was going to send me a $Visa card to offset this chargeMy question to him was, "why would ADT do this for free?"His response was, "it is so we can offer you more products and service while in the home"I explained that I would entertain the idea of having a monitored service, but for the time being, I just wanted a passcode changeHe agreed and an appointment was scheduled Upon the arrival of the tech and trainee, he asked where my control pad wasI walked him and his trainee to the pad and explained the above (first paragraph) verbatimHis response was that he understood and will need to look at our system firstI walked him to our bedroom where the panel is housed and left him and his trainee to perform their reviewNot at any time did I mention that it was acceptable to install any hardware or that I agreed to a monitor serviceThe process went on for roughly an hour and a halfThe tech came to my kitchen with a number of products and began to propose a planIn the process he knocked my pregnant wife's purse off of the counter onto the floorAt which point he looked down and said "that's tough, that's tough"He did not move or make any gestures to pick it upI finally walked over to collect all of the items off of the floor and picked it upAt this point my wife had seen enough of this rude display and lack of concern and wanted the techs to leave I explained to the techs that it is time to leave the propertyAt that time the lead tech explained that the system is installed and that it will take some time to finish his workI AGAIN explained that I did not authorize any work aside from a passcode reset and asked why did he proceed and why did he not follow the direction given by myself and the home officeHe explained that he does not take direction from home office and that it is the home owner's responsibility to explainThat is a major disconnect in and of itselfHe urged me to confirm that I want service via the link provided in an emailI responded by saying I don't know that I even want the system and that he should have never installed the equipment without my approval or consent I have called ADT and their affiliate several timesIt is an endless amount of empty apologies and dead endsEach person routes me to someone elseI finally reached a number to cancel and the rep was extremely rudeShe explained that in order to cancel service I must fill out a form (which I was never provided) and return it back to the companyI explained that I have no such document and I don't have an account to cancelI HAVE NO CONTRACTShe said, "Write that you want to cancel on a piece of paper and fax it" I said I will not, she stated "well I have informed you on what you need to do.." I asked to speak to a supervisor at which time she refused The performance from the tech, customer support and every person I have dealt with is patheticI have wasted hours of my time trying to resolve thisAs far as I am concerned, the responsibility to retrieve the hardware is on ADT and I will take no further actionI fully expect a refund and will not accept any further charges

ADT is not monitoring your house if anybody smash your keypad during the second to disarm the system ADT will never get the signal, thaT happen to me and the thieveS wipe me out days ago ADT is selling you a SENSE OF SECURITY ADT DOESN'T WORK

ADT overcharged me by $and has refused to correct the error after multiple calls I have had ADT security services for less than a yearRecently, the alarm system stopped functioning and, after repeatedly attempting to trouble-shoot by phone, a repair person came outWhen I was speaking to ADT by phone about the costs of a repair person, the representative noted that given the problems my ADT service was having, they would enroll me in a maintenance program, waive the initial enrollment fee, and send someone out at no additional costWhile I personally find the idea of having the pay an extra monthly fee to have my security service function properly a terrible business practice, I eventually agreedWhen the repair person showed up, they did not have a record of this conversationI was not home and my partner called me, and the repair technician sorted it out with ADT over the phoneWe agreed to pay $for the visit, and my partner signed a physical piece of paper agreeing t

I have been with adt since and have been paying them monthly to monitor my security system There was a system error and they never told me I was informed today 03/16/by Steven XXXXX that due to a system issue that occurred at least years They have been unable to actually monitor the account, however they continued to bill me for monitoringIn short Adt took $per month from me for years service that they knowingly couldn't provide due to this service issueLastly I had communication with Adt during this for battery replacements etc, however at no time was I made aware they were technically unable to monitor my security system due to a system issue

The BBC is as big a scam as ADT Security isnegative reviews yet they have an A+ rating because ADT pays an annual fee for a ratingThe [redacted] that sold my alarm system to me stated over and over again how it was a YEAR CONTRACT at the end of which I would own the equipmentThey keep raising my rates and when I called to cancel I discovered that I actually have a year contractLying, thieving [redacted] sI will cancel on Oct7th and that will be the last of my money that I'll allow ADT to steal from meCon Artists and [redacted] !!!!!

We made several requests for discontinuation of service at a vacated premise months ago, but continue to be billed for service I called to cancel service in February at a vacated business address I was told it would be cancelled immediately and not further charges would be incurred We continued to be charged, at which time I called in March and was told that they had no notes regarding the request, and furthermore that we would be billed for additional months prior to disconnect I was advised to FAX my request, and backdate it to the date of original call, which I did, along with a note requesting the final bill to be sent to me I never received a bill and continued to be billed for the monthly fee on our AMEX card, so in June (the time the charges should have DEFINITELY stopped) I called again, at which time I was told that the billing continued as we had a contract which obligated us through July of (entirely not true) Upon arguing this, I was told that I wo