ADT Security Services

They are continuing to charge me a monthly fee after canceling my service I sold my house notified Adt the new home owner signed a new contract I contacted adt they said I did not give them a day notice I informed the customer service rep he was very rude I explained everything to him so I let him know since we could not get any further with him I will contact the Revdex.com he told me go right ahead so that's what I'm doing now Product_Or_Service: Alarm system Account_Number: XXXXXXXXXX

They refuse to cancel my service and continue to send bills I have been trying to cancel my ADT service repeatedly and they will not cancel the service We have had nothing but problems with our system and after several service calls, it is still never worked properly ADT continues to send me a bill for service

ADVERTISING #company that will mislead you and scam you! My husband and I have spent over a month trying to fix our security systemADT has sent over multiple employees to resolve our security system, none have been successfulOur HORRIBLE experience began with an employee named [redacted] who came in and didn't complete the task he promised to completeInstead a few days later he texted, informing us he couldn't help us anymore and there was nothing he can do to successfully install our system (wow! very professional)I was left very upset, this man literally came to our home, installed unnecessary products (that we were charged for) to get credit on a high commission and lied to us about the security plansApparently the plan he advised us to sign up for...doesn't even exist!!!! Now we are paying more than what was promised and we are STUCK on a CONTRACT because of [redacted] I personally don't understand how ADT stays in business, I'm not sure if that's how they train their employees or if that's just how their business worksRegardless its disgusting and unethical

They told me one price when I canceled, and are now trying to charge a more expensive price I canceled my subscription At the time of cancelation, they told me my bill would be be approximately $ I then received a bill in the mail for $ I called them to ask about the discrepancy again and they told me that the correct bill should be arriving in the mail to reflect the $bill that I owe them I then started having their collectors calling me saying I owe them $when that isn't what different people had told me I owed them They have yet to play me the recorded calls and I even told the woman that I last spoke with that I'm more than willing to pay what I truly owe, which is what I was told originally which is $and NOT the $ Since then, I have received another bill for $and yet the woman who was on the phone with me made no attempt to fix the problem

Hello my name is [redacted] and this complaint is regaining to information from the service represented when signing for services on March, Hello my name is [redacted] and this complaint is regaining to information from the service represented when signing my contract on March It was told me when signing theThe paper when the system was set up that I can cancel at any timeContract for months which I was unaware ofNever did I recieve a contract the only thing I recieved and signed which was told to me was a paper for the services Being installed.And on 10/20/when I called to speak with someone to cancel they inform me that I would still be responsible for payments of the contract im thinking what contractI didnt recieve any contractmy representative christopher [redacted] didnt say anything about a contract! This is rediculous! The representative did not explain that was how it would be he told me that I can cancel at any time my fiance was al

Called to cancel services after contract expiration and was forced to pay for one additional month of monitoring (@$44.99/month) I called ADT on 6/5/at 9:36AM to cancel services after my contract had expired on 4/22/I was informed that I would be required to keep/pay (cost is $44.99/month) for the security monitoring until 7/1/I had already dissembled their security equipment and was no longer going to be using their servicesThey informed me that it was in the contract that I give them 30-days' notice to cancel, even though the contract had expiredCommon sense would however contradict a 30-day termination requirement as it only took one day to sign for security services, install the equipment, and take my moneyThey did not provide me with any other alternatives when I asked for a prorated costWhen I told them that I would be leaving business reviews wherever I could, to portray ADT's conniving behavior, the corporate representative threatened me; she to

After new alarm system features for $paid June 24, 2018, I was charged $again on July in error with no resolution as of Sept On June 24, I had new features installed on an existing ADT alarm system (acct XXXXXXXXX, [redacted] Unit [redacted] XXXXX) that I was paying $per month for monitoring Prior to installation, on June 4, I agreed to pay $per month fee for monitoring including the new features after installation On the day of installation, June 24, after all work was completed and verified working, I paid installation fee of $with a [redacted] card [redacted] On August after a scheduled monthly bill automatic payment, I saw that I was charged an unusual monthly fee for my ADT service, $instead of former $or new $per contract I signed June prior to installation of new features I checked the billing history on my account and saw that I was charged the same $install fee a second time on July Below is table of b

ADT lied to me when I canceled my service and billed me incorrectly based on what I was originally told I canceled my service in April When I canceled my service there were months remaining on my contract I was told that since I sold my home where the service was installed, I would no longer be liable for the remaining portion of the contract On May 17th ADT auto-withdrew a fill month payment from my checking acct for the month of May services, at which time I no longer owned the home or used their service I called ADT regarding the charge and they informed me I now am liable for the remainder of the contractTheir people lied to me and robbed me!

My complaint is that ADT is charging me and other customers a $additional fee for an ordinance that [redacted] has charge them a fee of $annually to register our alarm service with the countyADT is now passing this fee which was attend for the alarm companies and not the customer of the service to me and others In additional ADT is adding an additional $as an annual ADT Administration fee and they are only paying the county $5.00.I feel that this is unfair to me and other customersADT is already collecting a fee each month for me for their alarm service.I have spoken to representatives at the [redacted] and was told by two representatives that this cost of $was for the alarm companies to hold them accountable of who they have as alarm customers and this charge is not for the customers but for the alarm companies and they can't tell these companies how to take this lost to themI have been g

Misleading advertising and negligence Not providing the service the customer is paying for ADT is to provide 24/security monitoring of my home This is the service advertised and paid for After y home had a large window smashed this past weekend, I couldn't understand why ADT did not call me and register acknowledgement of the alarmI looked at my app on my phone and noticed the alarm was enabled, but there was an issue with cell connection When I called ADT to confirm my home was being monitored, they said it had not been monitored since May 23rd (over weeks) yet I am paying for daily monitoringADT subsequently told me they only check cell connection once a month! WHAT!? That is not 24/monitoring! When I was discussing with an agent on the phone, she hung up I called again, they hung up again I called the corporate head office, the person on the other end just wanted to send a technician to fix it He provided no offer of resolution of the billing issue nor an

I received a ridiculous bill from ADT ADT mandated that I update my alarmWhen I told them I anticipated moving they assured me that was not an issueWhen I accepted a new job, I called to cancel my serviceThe person I talked to "Ryan" informed me that I should keep my service on until the day before I moved to ensure I'd have an alarmWhen I called the informed me that they were going to bill me as they require days noticeAfter some back and forth, ADT agreed to not bill me for late cancellationI assumed that my account would be suspended (as in no bill for not using the service)"Ryan" called several times trying to get me to have ADT installed at my new house in OR, and I asked him to stop calling and I would contact them when I was ready for an alarm Several days ago "Ryan" called again and tried againI asked him again to please stop calling, my account was suspended due to the move, and I would let someone know at a later date if I decided to install an alarm

ADT Security has been nothing but trouble!! I would RUN away from this business We had our business security system with ADT for yearsWe paid well over 40K to have cameras, alarm, keycard access, the full deal installed and monitored with ADT When we had problems with the system and needed support, our sales rep was nowhere to be foundHe got the deal, so no need to support the account after the check was cut This went on for a long time After closing the business and putting in our request to cancel our account, they kept it open anyways and continue to bill meMind you this is after faxing in a signed cancellation letter twice, and sending in a email to cancel and working with the sales rep for months to get this cancelled, yet it's still openI get the typical response...We never got your request or I sent the request to the wrong fax numberNo, it was the right contact info, you just ignored the request This is all just not acceptable and based on my experience I have black listed ADT and will never use them againThey just don't give a $#@!The company is disorganized, forgetful, lacking in leadership....the list goes on RUN!!! RUN!!!!!!!

We enter a renewed contract with ADT July At that time ADT applied a $credit to our account for loyalty retention and to rectified our complaint of inadequate service The monthly contractual amount agreed is $and would be applied against the credit amount on a monthly basis January with a credit balance remaining of $229.88, ADT arbitrarily charged $which deplete the credit balance entirely They did not call or send notice of explanationTherefore, we submitted a letter of disputed dated March 9th Subsequently, we have received a bill showing past due and late charges We spoke with a representative (Norma) via phone on March 22, who stated she would speak with her manager and get back to us via phone or email within a couple of hours At this time we have not heard back from Norma or Manager.Below is the letter content sent to ADT on 3/9March 9, 2016ADT Security ServicesCustomer Service ? Complaint [redacted] XXXXXT

Cancelled monitoring services via telephone on 9/9/The monthly charge was $Today 2/8/2017, an electronic draft for $was made, from my checking account, without consent, for Oct, Nov & Dec and Jan plus penalties of some kindADT conveniently does not have record of the phone call made on 9/9/They said they do not cancel service for non-payment until or days past last payment received, which conveniently allowed them to make the unauthorized draft, because they will say the account was still ACTIVEHOW CONVENIENT! Payments, prior to 9/9/were made as an automatic electronic draft, from our checking accountBut since services were cancelled, that's why payments were not madeSo according to ADT, everything is conveniently in favor of their getting paid for services NOT RENDERED, WANTED OR NEEDEDThis is not an ethical business practiceTalked to two managerial employees that said charge reversal is not possible Product_Or_Service: Ho

I called ADT Security Service and cancelled our service with them on 1/17/The reason of cancellation is that I have called multiple times to change our key pads and service grade but their technician never showed up at our homeWe switched our service to AT&T Security and have them installed their system on 1/29/ My issue is that ADT Never cancelled our service and keep billing us for itI called several times to ask if I could return devices but they kept informing me that I have no need to do soI went ADT site this morning too make sure our service is cancelled but still shows Active and they're charging me over $fee which is ridiculousI'm disabled and it's very difficult to sit in a chair and stay on hold with ADT for hours Product_Or_Service: ADT Security Service Account_Number: Policy number XXXXXX

MULTIPLE alarms, and now I have been on hold (still waiting) for minutes!!!

Rude sales rep almost didnt sign for service, month guarantee advertisement is scamDealt with cancellation department thing went south form there Bought new home, called ADT for serviceSales rep was rude and felt bothered I was few minutes after the hourDealt with sales rep manager and he asked me to try to the serviceI decided to try understanding their was a month guaranteeCalled to cancel the service and no one was able to help or answer questions as said a scheduled cancellation specialist will call me Waited days and I get the call this rep was rude pretened to care why I was cancelling and right after I explained hung up and answer no questionsCalled back to speak to manager and phone hung up Called again and spoke to Craig in corporate customer service who was just as rude as the rest of the team and I start getting heated as Craig is interrupting and antagonizing me through out the conversation with rude remarks, knowing I am already upset I stoppe

no service In November of 2017, I switched my landline to a cell-line but maintained the same number AT&T did not inform me that I had to notify ADT of the switch More importantly, ADT never called to ask if there was a problem since I learned later that they knew they were not receiving a signal from our residenceEarly in 2018, I noticed that the system was acting odd, so I called the service number The representative ran several tests with lots of beeping and told me she could not get a signal on the front door After about thirty minutes, she asked me if I had changed my phone number I said no, but that I had switched to cell service She then transferred me to another person because she said I needed to add a device to my ADT service and that would incur an additional monthly fee The woman who was to set up the appointment to add the device was CLUELESS First she told me that someone would come the next day and that the cost would be over $ Then she said, no a

ADT lies and try to trick you into a contract ADT account number: XXXXXXX We have been a ADT paying customer since I have to say we are very unhappy with their poor serviceAround April 10, 2017, I called in to cancel our service because our system is very old and some doesn't even work properly I was on the phone for over hours with this guy who clearly doesn't know what he is doing He offered to upgrade our system for free and clearly states no contract will be involved Another guy came on the phone started to inform us that this guy didn't do it correctly and offered to upgrade for $and with no contract He was very rude We agreed to the offering Few days later the installer call and told us there is orders for us and says that whoever put this order together obvious screw it up big time Not only is that there was a year contract attached!! I was lied to Today I have called to finally cancel this whole service I don't think anyone wants to go

I called ADT on 7/5/to cancel service and was told that office was closed, they were unable to cancel and I should call backI then went to their web site to cancel but there's no option for thatI called ADT today to cancelThere's no cancellation optionIt took minutes to cancelPut on hold multiple times, script reading multiple times, trying to upgradie service multiple timesThen when finally cancelled no confirmation number providedThis is a total rip offCustomers are not allowed to cancelThey did provide a fax number [redacted] but I doubt that will work Product_Or_Service: Home security service Order_Number: [redacted] Account_Number: [redacted]