ADT Security Services

$ total credit that I'm due I've contacted this company several times via email, fax & phone calls in reference to $overdraft that were charged on my bank & $overdraft fee that they've added to my billing ADT is operated in a theft manner This is not the first time I've had to go through this with this company I submitted a post-dated payment of $to be drafted through my bank account on 9/29/ ADT process the payment immediately on 9/23/without my consent which resulted in an overdraft on my account My bank charged me $fee and ADT also charged my account $fee This stealing company owes me a total of $ I have emailed & faxed them my bank statement showing the overdraft But they have totally ignored it

ADT Customer for 1/yrs7Febterm service and rented home ADT claims I terminated my contract early and owe early termination fee When I terminated my service, I requested a copy of the fully executed contract from ADT to validate their claim I made multiple contacts to ADT requesting a copy of the fully executed contract and received zero response from ADT No call backs, no mail, no email I have bank statements to validate payments for at least years ADT made no attempt to resolve this matter Instead they have forwarded it to a collection agency I was referred to ADT by USAA as a veteran an do not appreciate how they handled this matter I have excellent credit and pride myself on being financially responsible Additionally I paid for my service quarterly I paid for the first months of I terminated monitoring service 7Feb I feel I'm entitled a prorated refund for the weeks of the first quarter they did not provide any service to me that t

Four service calls since MarchTwo months we were not connected to the ADT serverLast call left us without AC for two days and stuck with the bill If you want random technicians showing up in personal cars, ADT is for you! Since moving into our new home in March we've had service calls to ADTEach technician was from a third party company who would arrive in an unmarked car and sometimes showed an ADT badge The first call was for a new setup, which was done incorrectlyThis led to another technician request to come out and re-install the correct equipment in the right location the following weekOver the next two months we had several more issues with the indoor camera working properly - horrible picture quality, not working at night etcAnother technician came out to check the issues and we were told that for over months there was no connection between my home and ADTIn case of an emergency there would have been no emergency contact made to the correct authorities

I called to speak to costumer service regarding the contractI asked to speak to someone about getting out of the contract and my name was slandered while I was on the phone, the representative thought he hung up the phone and was talking with someone at the office and slandered my nameI informed him that I was still on the phone and heard everything and that I would be contacting someone about this matterOther then the slander on my name, I also did not get the service that I was promisedI had been having problems since the first week of having the alarm system with it going off for no reasonThey did not come out and fix the alarm and they stated they wouldI would like this matter handled as soon as possibleI have also tried contacting the Revdex.com before about this matter, but I am not sure what became of thisThanks Product_Or_Service: adt alarm security system Order_Number: na Account_Number: na

Service has not worked in over a yearIt wasn't until we quit paying our bill that they agreed to send out a technician Our service with ADT hasn't worked in over a yearOnce we quit paying our bill and after several phone calls they sent out a service tech who ultimately figured out why it wasn't workingHe had to make several changes including removal of some screws to the wall for the system to sit straightI was told once the technician came out to assess the situation we would be getting credits back for the time we paid and didn't receive serviceUltimately, the person whom the technician reported back to proceeded to tell us there wasn't an issue found and that we needed to pay the past due balanceSee...after it not working for such a long period of time...I quit paying...why would I pay for a service I was not receivingThis was the response I got after the technician spent hours at my home and concluded the system indeed wasn't functioning properly

Security system in my home no longer worksSold a pulse system which is no longer supported by cell towers in my areaSystem is useless Sold a pulse security system from an authorized dealerSystem has not been working properly since early JulyTechnicians have been to our home severely timesLast "master Tech" said system is basically useless and is no longer supported by local cell towersSystem is unreliableTo further support the unreliablability of system on 8/17/at 3:a.mADT called to tell us our alarm was going offThis was impossible because system was not onWe have been calling ADT almost everyday to try and resolve this issueADT is refusing to let us out of contractI will not pay for something that's not working

Did not cancel service, charged cancellation fee, receiving collection calls I recently moved into a new house and moved my ADT service ADT came out and installed new equipment in my house Even though I did not cancel my service I was charged a $fee I spoke to two different agents yesterday who assured me this was corrected however I am now receiving collections calls from ADT (just received my 2nd one) I have been told with each collection call that I will not be receiving further calls however they continue to call me I don't know how much clearer I can make this: I DID NOT CANCEL MY SERVICE THEREFORE I SHOULD NOT HAVE BEEN CHARGED A CANCELLATION FEE

Called 5/4/to cancel alarm service(no longer under contract).Was told would have a pro-rated bill for month of May but was charged for whole month on 5/4/18, my wife [redacted] called ADT at [redacted] to cancel our alarm service (we were no longer under contract)At 1:57pm, she spoke to [redacted] Since we were days into billing cycle, my wife asked if there would be a prorated charge for days [redacted] said yes and cancellation would be effective that day On 5/18/18, I was charged $for alarm service for the whole month of MayOn 6/4/at approximately 5:45pm, my wife called ADT back and spoke to [redacted] then [redacted] ADT now tells us that yes it was cancelled 5/but takes them days to cancel serviceThis is an outright scam to bilk another month of service from a customerIf I called them today to start a new alarm service, I guarantee you it would be working today and not in daysThere is no reason this should take days and this is not stated anywhere in any

Adt customer service has refused to return my calls,and everytime I called wanted more money and new contract On March I signed a contract with Adt for years.I explained that I lived in unit of the same property and that unit was under construction where I will be movingin couple of months.the sales associate agreed that I would get free move and free camara once I get moved to unit in the same building.I had equipment installed at the residence unit once the unit 3was done I called to move my services.the new associate told me on Sept over the phone that I need to pay $for a move and that I will not get the camera for free.I asked if he could have a manager call me to verify with recorded phone call that I was promised the free move and he said that someone will call me in next buisness dayI called back on Sep only to find out that no such thing was written in my report and that my sistem was in unit 3.I explained it was in unit The lady ov

Technician came to home in March 2016, my system doesn't work anymore There is no power to the systemContinue to receive bills Account # XXXXXXX March ADT tech came to home, I was informed my system no longer works and new one is needed I was told I needed to sign a new year contract I chose not to sign a contract ADT called me 5-25-because I did not pay the bill I explained that system is not working, how are you billing meWas transferred to many different people, I informed them to CANCEL the service I was told that service would be cancelled and as of 5-25-my balance was zero because adjustments were made I had to tell the lady lots of times to CANCEL the service because kept trying to talk me into getting a new system No one could explain to me how they are charging me for monitoring my home and the system has NO Power, no one could explain it to me One guy said "It's kinda like a cell phone that you misplace and the service is still on." I info

We are a military family who has moved twice in the past four yearsBoth times, ADT has continued to charge us despite calling to cancel We originally used ADT services in Alexandria, VA from through April, When we moved we called to cancel and open service in Miramar, FLWe continued to be charge for three years for BOTH locations despite calling to cancel and having military orders regarding the moveHowever, we gave ADT the benefit of the doubt and used their services for the duration of our time in FloridaNow we have moved to Fort Knox, KY and ONCE AGAIN called to cancel (in June)Today (8/24/16) we received another bill from ADTAt this point, we feel we are being completely taken advantage of and as an active duty military family who is forced to move quite often, this really stings and hurts us financiallyWe would like a refund of the double charges and once and for all, we would like ANY AND ALL account in our name canceled

Bait and Switch I am a customer of ADT since In June I was offered Pulse for per month with a new system installation for Technician came at my home and he couldn't install at that time due to gfci switchI said I will take another appointment laterThey started immediately charging I called them back again in August after summer vacation to schedule appointmentThey said that they will do the installation but billing department told me that now price will per monthI have to ask them to pull back the history from June and they were able to see the offered priceI was told that I will receive a call back on sameI never got a call backSo I called back again Sep i.e todayNow they said they cannot even offer My installation is going to $(or so) didn't paid that much attentionAlso my monthly price is going to be By the way it is all recorded in the notes unless ADT (confirmed by agents) deletes it they will see al

I had Adt put a pulse system in my home in October I had some extra's added with the basic package ,a second motion detector window contacts etcHave had no problems till I decided to add video surveillance cameras I contacted the sales department inquiring the cost and monthly monitoring fees The representative quoted me to have the camera's installed and that my bill would increase dollars which I agreed toI set up a appointment to have the technician installI could not have been happier being that I can look at the cameras remotely since this is a second home and not my primary residenceWhen the tech left I signed a document with the breakdown of what he had done well it wasntWARNING after I signed thinking it was just adding cameras that I paid for it I signed a Year contractMy problem is when I called to inquire and ordered the camera's the representative never brought to my attention that I would have to sign a new contract.I spoke with Adt about this matter they pulled the phone records and once again the representative never mentioned a new contractand Now after endless phone calls they refuse to do anything but get me months monitoringIf I had have known that I was signing a new contract I would have had they put me a complete new system with camera's at half the price [redacted]

I have been a customer of ADT for some time and my experience with them has always been very good They were excellent with service calls, their technicians were Professional, knowledgeable and polite and this can also be said for their customer service and online customer service representatives as wellThey were patient and took time to walk me through any issues I was having online or with my system Overall their customer service is wonderful

ADT did not fulfill the terms of the agreement within weeks of signing up, so I want to cancel my contract no customer support, a pass the buck Call Centre, every call in 20+ minutes of being transferred and on hold, and shoddy tech support have left my system still not workingHaving to wait a week for a tech to attend every time x I asked they end the contract as it was within the days of dissatisfaction as per their advertised garentee, they tell me I could try and appeal but I will be in breach of contract and owe $thousands rude and incompetent staff have made the issue and worse For example, one left me on hold minutes because I used a shortened version of my first name and he said he would have to clear talking to me through his supervisor even after I passed all the security steps to prove myself! I'm still waiting on a call back from a manager xtimes to discuss the issues , I asked to end my contract as I'm dissatisfied within the day grace period a

even though I was not under contract, I followed their guidelines and cancelled a month in advancethey are continuing to bill us illegally every mo we called in march to cancel our service, and advised them we were going with someone elseI was told they required days noticeI advised them I was not under contract with them, I was month to month as I had my contract with brinks many years ago, and I never signed any such agreement to give a months noticenone the less in an interest to keep things simple I agreed to let them bill me one more monththen they billed again in AprilI called and was told they would cancel but I had to pay another monthI advised them that would not be happeningthey removed me from auto pay, but continued to bill me for a system no longer installedgot another bill in MAY and sent certified letter to all of their addresses stating account should be closed and zero balancewhat I received back was paperwork stating I am required to cancel on

I want to cancel the contract for the house I don't live at nor have my name on any loan or mortgage for I signed up for ADT in August of for a year contractI am not the owner of the houseI have never been on the mortgage or the loan for the house, but I was the one paying their servicesIn October 2016, I was cheated on by my fiance I shared the house with so I moved outHe does not use the systemAs mentioned before, I am not an owner of the house and am not nor have I ever had my name on the loan or mortgage for the house so I don't understand how they can hold me accountable for a contract that does not tie my name to anything in relation to the houseI have tried to contact them several times and they will lower the price of the contract I have to pay out and I have mentioned that I am not the homeowner and how I should have never even been allowed to sign, and they just ignore the question and give me a lower price to buy out the contract

We're sickened by the scandalous way these people workOn the main wall when entering our home this guy put a giant boxHe pushed our couch out three inches for the power supplyHe installed all this first, which we assumed had to be covered by the super "deal" we were getting with $1,400+ of "free" equipment and THEN sat to talk money to the tune of $400/month for the next four months!? $68/month after, for years!? What!? Give me my formerly untouched plaster wall back, take this monstrous box, and give us peace of mind back! 3:30AM and can't sleep BECAUSE OF A SECURITY COMPANY!

This is the most awful service I have ever received from ADT and Defender Security I have had endless billing and service problems with very little resolution support These is a partner group, but have no idea how to work together Their communication is confusing, inconsistent and outright pathetic I have wasted hours trying to solve these problems to no avail I set up easypay and they never charged the payments; excuse, Defender Security is not ADT and this needed to be set up separately They claimed to have left numerous voicemails and text that I never received Most representatives were very rude I will never use ADT again and will ensure all my associated are aware of the poor service; I would not recommend ADT to anyone At this point, I intend to pay the early cancellation fee just because I do not want to deal with this organization again I can see by the other reviews that I am not alone Clearly, this company is about profit, not customer service

My experience started in June I cancelled my account I made sure that it was cancelled They came and got my equipment I looked at my bank account and found that they had continued to take out money I called and they said that the account had not been cancelled I assured them that it had and I had NO equipment They assured me that the account was closed and no more $ would be taken out I asked that a supervisor call me to let me know when my money would be refunded NO ONE CALLED! I called again on 12-12-to find out that the account had not been cancelled I talked with a supervisor who told me that it would take a month to get a refund and that I should call back in January to make sure that it was taken care of This is INCOMPETENCE at it's finest I would NEVER send anyone to ADT