ADT Security Services

Absolutely absurdWe called to cancel our services prior to our year contract being over, so we knew we were going to get hit pretty hard with cancellation fees (totally okay with paying the cancellation fees)What we were not okay was the continuous lies and deception the employees gave us
Our first call was initiated on Dec19th, (the day the house was being sold) to cancel the servicesOn that day, we were told the final amount due and that it would be auto-debited from our account on the following month when our monthly payment was typically auto-debited
In January, we watched for the cancellation to hit the account, but it didn'tInstead, they billed us our monthly amountImmediately, we called to find out what was going onThis time we were told, oh yes we see you cancelled, but there is a day window before the services are actually cancelled
Okay, fine, but will the amount for cancellation now be reduced? The representative stated with great certainty, yes since you paid January's monthly amount your cancellation amount will reflect that and then proceeded to give us the new cancellation terms
At that time, we requested our checking account info be removed, as we wanted a paper invoice mailed to us, for our records and to be sure no more payments were taken from us without our being aware of themThe representative promised an invoice was being sent in the mail that day, so we could pay the final balance
However, that bill never arrivedInstead, I discovered they "sent" (it was never sent anywhere except our online portal) us a February bill for the monthly amount due and increased the cancellation amount by $without ever notifying us OR sending the bill we had requested in the first place
Thanks for wanting payments, but not sending bills and lying to us the entire timeWe would have happily paid the amount initially agreed uponNow, not so much

No stars because they are liars...they lie to your face and then will not let you out of contract they lied about Do not believe them We are paying much more than we agreed to pay and they knew we did not have a landline...they completely lied
DO NOT DO BUSINESS WITH ADT IN LITTLE ROCK, AR

We had ADT install a security system in our new home It was been a complete and utter disaster and it's only been two months! Last week the system which was not set sent an alarm and the sheriff showed up IT WASN'T EVEN SET! I called ADT and was given an excuse that DEFENDER had the contract We are charged $more a month than was promised and we are beyond disgusted I will say we have had Protection One in Seattle for years and they are phenomenal What a shame ADT is such a pathetic mess

unauthorized paymentI made an payment on adt website for $but was charged thr full balance of $
Account # XXXXXXXX
I went on my adt website under express payI selected other amounts and put in $(one month payment) in for the amount(have a screen shot to go alone with this)I selected others enter $44, put in my card information and hit submitauthorizing a payment of $ My Visa card was still charged the full amount of $ If you are not allowed to make a "other"amount payment what is the point of have this option there? I did not authorize a payment of $I authorized a payment of $I aware ADT goal is to get money owed to themI was I was in a position that I could pay every single bill I have on time but I'm notI understand my account is due for 2mths but I was attempting to pay monthI thought that making one payment was better than not making one at allBut now I'm in a position where I have to figure out how I'm going to have gas mone

ADT billed for me services that they did not provide
In October 2015, I called to cancel service I was convinced to stay with the company after being offerred a lower rate and a free re-installation after a remodeling where the keypad had been located They scheduled me for re-installation on November 2nd, 2015, but I called the installer stating that I needed to reschedule because the repairs were not completed on time He said that he would call back in two weeks, but never did I called the number that he gave me three different times over the course of a few weeks, but he never called me back My husband and I decided that if he wasn't going to come install the keypad, we weren't going to sign back up for service
Over the course of the year, ADT had been billing my account despite me never having a keypad re-installed I called ADT and spoke with a representative and then a manager (Tyra - employee # XXXXXX) who told me that it was my fault because I never called t

Deceptive practices from the beginningDo not do business with ADTAfter receiving a pamphlet in the mail saying 19.99$ for the first months, and regular price thereafter for two more years I called ADT sales departmentAfter a tedious questioning - on my part - I was transferred to the manager who assured me that I would get the 19.99$ a month for the fist months, then 38.99$ plus tax for the next two year, a 99$ installation fee with a 100$ gift cardThe manager was pressuring to have a technician come the next for installationI told him that I just wanted to have someone do an estimate of what could be done and at what price before I'd commit to anything in a contractThen after the evaluation and agreed upon details of a contract I would have ADT install their equipment and start their service at the end of the monthThe manager agreedI agreed to have the technician do an estimate two days laterThe day the technician came, he had equipment in hand ready to installI had to remind him of my phone call with the sales manager and that I wanted to make sure that I would get what ADT claimed they could provide in the publicity before any work could be startedThe technician applied pressure sales tacticsI had him finally admit that he was pushed by ADT to do itTheir tactics are called "educating the customers of the FtKnox security protection options"I understood the man had to do his job; I listen but stuck to my guns; 19.99$ first months with 38.99$ a months thereafterThe technician spent most of the hours long "installation" over the phone with his manager followed by business deal conversations with me telling me that he (the technician) would personally give me a good dealI insisted that I did not want a good deal from him, but just what I was told over the phone two days priorMake the story short, I signed a contract for 19.95$ for the first months followed by 48.99$ a months for two more years due to some incompatibility in technology And the contract would have to start right away and not at the end of the month as I initially agreed over the phone
Then I received the first bill - conveniently sent after the day try-out period - from ADT87$not the 19.95$ plus tax a month I had signed for on the little tablet the technician had me signI quickly realized through ADT "customer" service that I had to call a third party company - Defender Security - I had dealt withAt no time was I told by the technician that he was from Defender Security; on the contrary, he told me he had been working for ADT for over one yearOver the phone with the defender Security consultant, she told me that whatever I signed the day of the installation was not a contract but a mere Order Summary and that the contract stated differentlyDespite explaining to her that I had clearly signed for a 19.95$ for months followed by 48.99$ for months with 99$ installation fee with 100$ gift card (to compensate for installation) as seen in the Order Summary, she found a obscure reason to invalidate the agreement ADT had me sign with themTo make the story short I felt like being in the movie Idiocracy having to explain that water is good for plants while hearing someone else tell me that Brando was great because it had electrolytesthe conversation lead to being informed that the day try-out period was over and that I would have to pay 75% of the amount of the year contract to get out of the criminal contract
In conclusion, this dealing with ADT was misleading - to say the least -from the beginning to the end; pressure tactics called "educating the customer", the technician telling you that he is going to "do me a favor" to make sure you get what you were told over the phone by a sales manager, to simply criminal billing practice billing higher terms than previously agreed upon
I was prompted to have to give a star in order to leave the commentI put one star although ADT deserves none

I've had nothing but trouble with this company and it's authorized dealer Home DefenseI was never told I was going to be under contract with anyone other than ADT and neither company knows what the other is doing or has done as they have separate policiesI regret ever calling ADTThe monitoring equipment seems to work okay but I hope I never have an actual emergency because they can't even transfer a phone call to the right department with the right information

ADT scammed my husband into a year contract when we moved
My husband called adt to inform them we were relocatingWe were then informed of an early term fee and were told the only way to avoid paying was to sign up at our new houseMy husband was not sure about this so we spoke about it and called back to schedule an appointmentWe were under the impression that that we would be fulfilling our original contract to avoid the feeThe installer came and once complete had my husband sign a year agree and that was all he could do or pay a $fee to terminateMy husband signedI do a bit of research about this because I felt like we were pushed into extending and come to find out our fee would be waived if the new owners signed up, which they didWell then we get an ETF bill in the mail for $My husband called complaining stating we even have the service in our new homeHe then confirmed the owners of our last house did sign meaning we didn't have to sign for this house

I was told that if I moved that my contract wouldn't be affected and now I was told it has and pretty much was lied to
On September 8, I signed up for ADT security because my apartment was broken intoThey told me it would be a three year contract ending in After my lease was up I moved to another apartment because I was still did not feel safe and called my ADT representative Tim *** and he can be reached at XXX-XXX-XXXXHe stated that all fees would be waived but I had to continue my three year contract at my new addressI had no problem with that and agreed knowing my contract would end I have constantly been receiving harassment phone calls from ADT since I moved to my new apartment stating that my other apartment was still active even though I was told by my representative that he had to activate itAfter calling for almost a year every month to get it refunded back to my account it was finally settledI was still concerned and checking often to make s

System never functioned for a month - will not credit
Initial system was installed 5/10/17, not completely and started malfunctioning within daysMultiple contacts with "management" has resulted in a new install today, 8/25/Emailed text dates/documentation to Derrick *** in Customer Loyalty to get credit for billing from past months and cannot get a replyCalling billing they transfer me to customer care who is saying it's a billing issueNO ONE will take care of it and continues to pass on to someone elseI have been a customer for years and have NEVER had such as mess as this, and terrible customer service, for months

please see below
I have been trying to cancel my ADT services since december 15, every time I get on the phone with a rep they transfer me to another rep than to another, its been extremely frustrating while they keep charging metwo weeks ago a manager called me but they have yet to cancel, I tried again today 3/22/17, I was still unable to cancel it
it seems like they are purposely incurring charges so they can send my account to collection
please help
act # XXXXXXXXX

ADT is not available for new addressForced to cancel and to pay feeSeems unethical to me
I am moving out of the countryCalled ADT and my new location is not eligible for ADT serviceSo that leaves the only options of cancelling serviceHowever, I am still being charged the feeThis seems unethical and I don't believe companies should be allowed to do thatI would understand if I was being charged the fee if ADT was available as I was choosing to not use the services But you guys don't offer services, so I am not allowed to transfer it to another propertySo it is not right for me to be charged over $for the lack of ADT infrastructure where I am goingThe charge in itself is very excessive

ADT has deceptive billing practices
When I first inquired about getting an alarm system through ADT, I talked to a lady on the phone She told me that it would cost me $for months Then I scheduled a man to install the system He told me that it was $49/month Then I have received an automated phone system phone call telling me that I owe $ I called a lady and she told me that the cost of the install was $plus $40/month plus the $

We had our personal property stolen and our ADT system failed to activate and record ADT now refuses to allow us to cancel service without penalty
We have had ADT Pulse products at our home for over a year and a half We have never had any reason to believe we were not fully protected by these cameras However, in June, both of our vehicles were entered and approximately $of personal property was taken Our ADT camera, which was sold to us a motion-activated camera with night vision, failed to activate and record the thief We know the cameras were working because they recorded us the night before in the driveway at our vehicles and the morning after actually discovering the theft We even have ourselves and the police on camera that same morning with him investigating the vehicles and taking the report The police officer advised us that IF the camera had recorded, they could have posted the video to social media and likely caught the perpetrator Since the camera FAILE

I was offered free months of service via telephone to sign contract when reviewed contract not listed
UXXXXXXXXX account numberRuben *** offered me two free months of serviceI signed the contractServices began on 7/19/There is no mention of free months of service and when I called ADT ASAP I was told that they cannot honor it because it is not an offer they makeMr*** is not returning my callsI am now locked into a service lease for three years with a company that lied to get me to sign the contract

They are continuing to charge me a monthly fee after canceling my service I sold my house notified Adt the new home owner signed a new contract I contacted adt they said I did not give them a day notice I informed the customer service rep he was very rude I explained everything to him so I let him know since we could not get any further with him I will contact the Revdex.com he told me go right ahead so that's what I'm doing now
Product_Or_Service: Alarm system
Account_Number: XXXXXXXXXX

I have had problems from the beginning with ADT The original estimate to install my system was way off, costing me twice as much as was quoted When I cancelled the service, the company failed to enter the cancellation and continued showing one of the systems on my property as active, months after I paid the early termination fee I have been unable to get the issue resolved in spite of repeated calls over several months Will never use ADT again or recommend it to anyone I know

In June 2018, I decided to go with a different security company other than ADT, when I called ADT to cancel service with them the person that I spoke with asked the reasons for the cancellation with them I responded that the rates with the other company were cheaper with more equipment and services, such as a smoke alarm system, glass break unit for the windows etcTheir monthly rate were $compared to ADT rates of $for one unit and $Quarterly for the other unitI have two units with them, unit one and unit twoI was offered by ADT a matching price rate with the same equipment and services as the other company If I committed to a extended contract for three yearsI agreed but, when the bills came out they were not as what was discussed the bill of $reduced to $which average out to be $not $36.99, however, the one unit bill of $was reduced to the During the conversation with ADT I specifically mention that the $Unit one

I am seeking to have debt removed and a refund for services not provided as advertised
May 18, 2017Hello,My name is *** *** and I'm writing to the Revdex.com on behalf of my company *** *** I'm filing this complaint in an attempt to use your services to solve an ongoing crisis I'm having with The security company ADT
On February 26, there was a break in at my sneaker boutiqueI found out there had been a break in because on of the owners from a neighboring business called me when they arrived at their store and saw the damagesI was using ADT's Pulse security service under the assumption that if something like this was to happen the alarm system would sound off, I would be contacted, the police would be notified, and police units would be dispatched, but that was not the case
When I arrived at the store that morning there were no police and the alarm was still sounding offI turned off the alarm and notified police that there had been a

We enter a renewed contract with ADT July At that time ADT applied a $credit to our account for loyalty retention and to rectified our complaint of inadequate service The monthly contractual amount agreed is $and would be applied against the credit amount on a monthly basis January with a credit balance remaining of $229.88, ADT arbitrarily charged $which deplete the credit balance entirely They did not call or send notice of explanationTherefore, we submitted a letter of disputed dated March 9th Subsequently, we have received a bill showing past due and late charges We spoke with a representative (Norma) via phone on March 22, who stated she would speak with her manager and get back to us via phone or email within a couple of hours At this time we have not heard back from Norma or Manager.Below is the letter content sent to ADT on 3/9March 9, 2016ADT Security ServicesCustomer Service ? Complaint *** *** *** *** ** XXXXXT