ADT Security Services

Came into my home without permission while someone was staying with me Installed the system but refused to remove it when I said I did not authorize thisAll they care about is making there moneyTerrible customer service would not recommend !!

apparently brinks opted me into a year extension I did not know about when I moved and are asking for to cancel my service, saying that I have months left on my contract, this is insane, I used monitronics, I did not want Brinks when Brinks purchased them I don't want to continue doing business with this comapnylI don't know why anyone would want to do business with this companyI would like to be included on the class action lawsuit that i'm sure will occur against them

System never functioned for a month - will not credit
Initial system was installed 5/10/17, not completely and started malfunctioning within daysMultiple contacts with "management" has resulted in a new install today, 8/25/Emailed text dates/documentation to Derrick *** in Customer Loyalty to get credit for billing from past months and cannot get a replyCalling billing they transfer me to customer care who is saying it's a billing issueNO ONE will take care of it and continues to pass on to someone elseI have been a customer for years and have NEVER had such as mess as this, and terrible customer service, for months

please see below
I have been trying to cancel my ADT services since december 15, every time I get on the phone with a rep they transfer me to another rep than to another, its been extremely frustrating while they keep charging metwo weeks ago a manager called me but they have yet to cancel, I tried again today 3/22/17, I was still unable to cancel it
it seems like they are purposely incurring charges so they can send my account to collection
please help
act # XXXXXXXXX

ADT scammed my husband into a year contract when we moved
My husband called adt to inform them we were relocatingWe were then informed of an early term fee and were told the only way to avoid paying was to sign up at our new houseMy husband was not sure about this so we spoke about it and called back to schedule an appointmentWe were under the impression that that we would be fulfilling our original contract to avoid the feeThe installer came and once complete had my husband sign a year agree and that was all he could do or pay a $fee to terminateMy husband signedI do a bit of research about this because I felt like we were pushed into extending and come to find out our fee would be waived if the new owners signed up, which they didWell then we get an ETF bill in the mail for $My husband called complaining stating we even have the service in our new homeHe then confirmed the owners of our last house did sign meaning we didn't have to sign for this house

ADT has been contacted by me on several occasions when I had the service installed they failed to take off the old alarm detectors on Doors and did not replace we went on vacation and my home was left unsecured due to their mistake I brought this to the attention of ADT and they did not ever take care of the issue also they advertise a $Visa gift card at time of purchasing their product it has been over two years and I have never received any gift card at all and when I asked about it they give me no answers they are advertising my home was still left unsecured after Relentless call to them and I have chosen to cancel due to breach of contract now they are trying to get me for nearly $for breaching their contract due to their failure to uphold their advertising and their system I have also enduring a $alarm charge from the city of Phoenix because ADT failed to contact me that my alarm had allegedly gone off they contacted the police to come out after I had turn

unauthorized paymentI made an payment on adt website for $but was charged thr full balance of $
Account # XXXXXXXX
I went on my adt website under express payI selected other amounts and put in $(one month payment) in for the amount(have a screen shot to go alone with this)I selected others enter $44, put in my card information and hit submitauthorizing a payment of $ My Visa card was still charged the full amount of $ If you are not allowed to make a "other"amount payment what is the point of have this option there? I did not authorize a payment of $I authorized a payment of $I aware ADT goal is to get money owed to themI was I was in a position that I could pay every single bill I have on time but I'm notI understand my account is due for 2mths but I was attempting to pay monthI thought that making one payment was better than not making one at allBut now I'm in a position where I have to figure out how I'm going to have gas mone

2/13/PLEASE HAVE ADT CREDIT MY ACCOUNT $FOR MY ALARM GOING OFF FALSELY FROM 6:PM- 10:PM AT MY PROPERTY ADDRESS ON FILE WITH ADT
2/13/PLEASE HAVE ADT CREDIT MY ACCOUNT $FOR MY ALARM GOING OFF FALSELY FROM 6:PM- 10:PM AT MY PROPERTY ADDRESS ON FILE WITH ADTI LEFT MY HOME 1/13/ABOUT 6:PM & SET THE ALARMI'M GOING TO BE OUT OF TOWN UNTIL 2/15/WELL ABOUT 6:PM-10:PM MY ADT LARM KEPT GOING OFF LIKE EVERY MINUTES AND CONTINUOUS ALERTS CAME TO MY PHONEI WAS ALREADY IN ROUTE TO CATCH A PLANE AT ***I CALLED ADT AND SPOKE TO SUPERVISOR JAN WHO STATED THAT ADT WAS HAVING PROBLEMS & MONITORING SYSTEMS WERE INOPERABLE & GIVING OFF ALERTSI WAS SCARED BECAUSE I DEFINITELY DON'T WANT ANY CASUALTIES ESPECIALLY SINCE I'M AWAY FROM HOME A FEW DAYS

ADT is not available for new addressForced to cancel and to pay feeSeems unethical to me
I am moving out of the countryCalled ADT and my new location is not eligible for ADT serviceSo that leaves the only options of cancelling serviceHowever, I am still being charged the feeThis seems unethical and I don't believe companies should be allowed to do thatI would understand if I was being charged the fee if ADT was available as I was choosing to not use the services But you guys don't offer services, so I am not allowed to transfer it to another propertySo it is not right for me to be charged over $for the lack of ADT infrastructure where I am goingThe charge in itself is very excessive

Worst company I ever dealt withThey misled me to get me to sign a contract then when I called to cancel it took three hours on the phone to even find the people I could cancel withFinally they took my money to pay off the balance of my contract
Then after they have my payoff money they have since charged my credit card twiceNo response to my outreach and I don't want to call again because I don't want to spend three hours on the phone
Switched to another provider and had no issues

Called to cancel services after contract expiration and was forced to pay for one additional month of monitoring (@$44.99/month)
I called ADT on 6/5/at 9:36AM to cancel services after my contract had expired on 4/22/I was informed that I would be required to keep/pay (cost is $44.99/month) for the security monitoring until 7/1/I had already dissembled their security equipment and was no longer going to be using their servicesThey informed me that it was in the contract that I give them 30-days' notice to cancel, even though the contract had expiredCommon sense would however contradict a 30-day termination requirement as it only took one day to sign for security services, install the equipment, and take my moneyThey did not provide me with any other alternatives when I asked for a prorated costWhen I told them that I would be leaving business reviews wherever I could, to portray ADT's conniving behavior, the corporate representative threatened me; she to

ADT failed to cancel service as requested
On June 25, I called ADT to cancel service because I had chosen to use Xfinity Home insteadDuring the call, I asked for two things - to cancel service, and to immediately ignore any alarms associated with our system because of the hardware change-out taking place Clearly, the second request was honored because there have been no alarms Apparently, however, the cancellation request was not logged because there has been another deduction from my checking account for service I called to inquire and was reminded ADT has a 30-day cancellation lead time, so one additional charge after June is legitimate However, the representative on the call said that my original cancellation request was not logged, so the 30-day cancellation window starts today - setting me up for another monthly chargeI feel this is inappropriate My service address is Goose Creek Ct Indianapolis In XXXXX

We have been with Adt since February we have had nothing but horrible issues with them as well as our alarm system
I want our contract canceled at no charge or Penalty to us due to the fact Adt has lied to us several times there customer service failed to setup a payment arrangement due to the bill being very high because of the equipment we had installed I received a bill months later for 400$ on top of discovering there technician never checked all of our door and Windows to make sure they all had proper and working sensors to find out there was not a sensor put on one of my sliding glass doors which means anyone could possibly break into our home without knowing about it when I called to Complain all they cared about was getting payment for the balance owned when I explained to them the tech who was here set up the payment arrangement with customer service it was never done they have taken over 300$ out of our acct within the last week and told us if we wanted an additional s

I purchased a home in shawnee, kansas that had ADT equipment left in the home I was told by adt sales rep that everything was in place and nothing needed to be done except sign for a remote that goes on the key ring and agree to the monthly payment which I did and paid faithfully for years My wife has alzheimers and her condition deteriorated rapidly and I had to put her in alzheimers nursing home facility after years I sold my home because it was just me I left all the adt equipment in the house just as I had found it After moving to a senior housing facility which has security, I did not need any security service ADT sent me a bill for full year of service because they said that I had a year contract The only thing I signed for was to agree to the monthly payment and receipt of the remote for my key chain At least, that is what the sales rep told me I could not keep the service since I sold my home I cannot use the service and they still have all the equip

I have been a customer for over years I have had several issues with the system and ADT has been at my house multiple times (just this year) ADT always had an excuse for why the alarm would malfunction, they did even replace a few things....however, I did not get my system for free I paid $for the install and equipment My issue is when the system does go down it it usually weeks for them to come and fix they system They DO NOT credit you for the inconvenience of no use Also I had an instance where the alarm was set-off, and the police did not respond for hours When I said something I was told ADT is not a priority call for police I have since looked into this (I have a friend married to a deputy sheriff) and it was confirmed Since learning this, I have installed cameras and called to cancel ADT Well, were we given the run around Five people, and over an hour later - I am told I have to wait days for it to be cancelled and I have to pay a cancellation fee and maintenance fee of $103! I didn't even know I was still in a contract since I only agreed to a two yr commitment and I had years Maintenance fee?? For fixing something that I already paid for? I could see if I got their equipment for fee but come on....Also, at this point they are willing to give a discounted monthly rate - really, but not compensate when the stupid thing is malfunctioning
and cannot be used for the month? I think ADT is UNBELIEVEABLE and I would NOT recommend ADT to anyone!!

ADT should not have an A+ rating w/ Revdex.com w/ a 76% customer satisfaction! Their management is unresponsive to problems in the field with installation & billingResponded to ad for $27.99/ mth for wireless security protection, plus equipment charges, all charged to my credit cardWhen I got credit card bill days later, monthly charges had almost doubled to $/mth
Called Corporate Office & told them to pick up equipment & cancel agreement since it was NOT in accordance to my understandingBegan getting harassing phone calls 2-times a day threatening to trash my credit if I didn't pay & offered no cancellation plan, saying equipment, which I have disconnected & offered to return it to them if they don't come to pick it up, belongs to me
Fortunately, my credit card reversed the bogus charges & entered fiasco into dispute
ADT is guilty of bait & switch and scammingNo company with 25% of deals that turn sour( quoted from rep with ADT) should ever enjoy a BOGUS rating of A+!!!
Revdex.com should be ashamed to over-rate a company practicing these types of actions,
since it lowers the integrity and dependability of accreditation!

In June 2018, I decided to go with a different security company other than ADT, when I called ADT to cancel service with them the person that I spoke with asked the reasons for the cancellation with them I responded that the rates with the other company were cheaper with more equipment and services, such as a smoke alarm system, glass break unit for the windows etcTheir monthly rate were $compared to ADT rates of $for one unit and $Quarterly for the other unitI have two units with them, unit one and unit twoI was offered by ADT a matching price rate with the same equipment and services as the other company If I committed to a extended contract for three yearsI agreed but, when the bills came out they were not as what was discussed the bill of $reduced to $which average out to be $not $36.99, however, the one unit bill of $was reduced to the During the conversation with ADT I specifically mention that the $Unit one

ADT is refusing to provide me with one of their policies in writing regarding alarms and charges from police dept/municipality
On January 18th I had yet another alarm due to malfunctioning equipmentThe supervisor I spoke with on that day was supposed to send me (via mail) something in writing stating that I would not be responsible for any charges from my municipality or police department due to alarms that are not my fault She informed me that ADT would pay any charges incurred I never received the paperwork so I called again in February requesting the information again I was told they would request that it be expedited since I didn't receive it the first time I called today, March 14th for the 3rd time yet again requesting the information I was told by supv that they aren't able to send anything I have been waiting for months for this paperwork The first two people put in requests/tickets to get this into to me and now they are refusing Paying

ADT billed for me services that they did not provide
In October 2015, I called to cancel service I was convinced to stay with the company after being offerred a lower rate and a free re-installation after a remodeling where the keypad had been located They scheduled me for re-installation on November 2nd, 2015, but I called the installer stating that I needed to reschedule because the repairs were not completed on time He said that he would call back in two weeks, but never did I called the number that he gave me three different times over the course of a few weeks, but he never called me back My husband and I decided that if he wasn't going to come install the keypad, we weren't going to sign back up for service
Over the course of the year, ADT had been billing my account despite me never having a keypad re-installed I called ADT and spoke with a representative and then a manager (Tyra - employee # XXXXXX) who told me that it was my fault because I never called t

Deceptive practices from the beginningDo not do business with ADTAfter receiving a pamphlet in the mail saying 19.99$ for the first months, and regular price thereafter for two more years I called ADT sales departmentAfter a tedious questioning - on my part - I was transferred to the manager who assured me that I would get the 19.99$ a month for the fist months, then 38.99$ plus tax for the next two year, a 99$ installation fee with a 100$ gift cardThe manager was pressuring to have a technician come the next for installationI told him that I just wanted to have someone do an estimate of what could be done and at what price before I'd commit to anything in a contractThen after the evaluation and agreed upon details of a contract I would have ADT install their equipment and start their service at the end of the monthThe manager agreedI agreed to have the technician do an estimate two days laterThe day the technician came, he had equipment in hand ready to installI had to remind him of my phone call with the sales manager and that I wanted to make sure that I would get what ADT claimed they could provide in the publicity before any work could be startedThe technician applied pressure sales tacticsI had him finally admit that he was pushed by ADT to do itTheir tactics are called "educating the customers of the FtKnox security protection options"I understood the man had to do his job; I listen but stuck to my guns; 19.99$ first months with 38.99$ a months thereafterThe technician spent most of the hours long "installation" over the phone with his manager followed by business deal conversations with me telling me that he (the technician) would personally give me a good dealI insisted that I did not want a good deal from him, but just what I was told over the phone two days priorMake the story short, I signed a contract for 19.95$ for the first months followed by 48.99$ a months for two more years due to some incompatibility in technology And the contract would have to start right away and not at the end of the month as I initially agreed over the phone
Then I received the first bill - conveniently sent after the day try-out period - from ADT87$not the 19.95$ plus tax a month I had signed for on the little tablet the technician had me signI quickly realized through ADT "customer" service that I had to call a third party company - Defender Security - I had dealt withAt no time was I told by the technician that he was from Defender Security; on the contrary, he told me he had been working for ADT for over one yearOver the phone with the defender Security consultant, she told me that whatever I signed the day of the installation was not a contract but a mere Order Summary and that the contract stated differentlyDespite explaining to her that I had clearly signed for a 19.95$ for months followed by 48.99$ for months with 99$ installation fee with 100$ gift card (to compensate for installation) as seen in the Order Summary, she found a obscure reason to invalidate the agreement ADT had me sign with themTo make the story short I felt like being in the movie Idiocracy having to explain that water is good for plants while hearing someone else tell me that Brando was great because it had electrolytesthe conversation lead to being informed that the day try-out period was over and that I would have to pay 75% of the amount of the year contract to get out of the criminal contract
In conclusion, this dealing with ADT was misleading - to say the least -from the beginning to the end; pressure tactics called "educating the customer", the technician telling you that he is going to "do me a favor" to make sure you get what you were told over the phone by a sales manager, to simply criminal billing practice billing higher terms than previously agreed upon
I was prompted to have to give a star in order to leave the commentI put one star although ADT deserves none