ADT Security Services

Misled into contract with inability to transfer service without penalty and entered into new agreement without signature
After a brein June 2015, I looked into service from ADTIn speaking with and ADT agent via phone, I expressed serious concern about signing any contract due to the fact that I rent and would be moving again in the futureI was assured that my contract would be 100% transferable to any new property & that it would be of no costmonths later I called to move services & was told that it would cost $to transferAfter speaking with a manager and explaining that was not the service I was sold, I was given a reduced move fee but still had to payNow, after months in the new apartment, I am moving yet againI called to transfer my service and was told I have to pay another transfer fee AND sign a new year contract which I am unwilling to do considering I only have months left on my original contractUnbeknownst to me, I was reentered into a new

I moved from my home over a year ago and told ADT I was moving and wanted to cancel my monitoringThey keep saying they are going to cut off service, when if the were really monitoring my system and house they should know that the system is not working and the system is not hooked up.They have been calling and threatening me with a shut down of the monitoring which they should not be hooked up anywayIt has caused me great stress and I already suffer from various health problems like anxiety have known it isn't hooked up for monitoring
Account_Number: XXXXXXXXX

My wife and I are from NH and just purchased a home in FloridaWe saw an add for ADT security so we put a call inI was connected to an agent and we proceeded to talk about the security that would work for meI was told by the agent (Angle) that we could set up a time to meet the service guy to talk and complete the deal and I told her that we were just down till Friday and she told me that she could have someone meet us that Thursday afternoon and if we liked what he was showing us we could finish up the deal and have the new system installed that dayI was told the technicians carry everything they need in there vehiclesShe set the time for the following day and then proceeded to ask for my credit card info and I was told this was needed before the technician came out but nothing would be used until we signed the contractThen I was put on hold for a few minutes to confirm the time and when she got back on the phone she told me that time slot was takenI told her that we were flying out and told her to cancel anything she had started because we wanted to be there when it was installed and she refused and would not take no for an answerShe was telling me we could wait till we came back down but I told her that I would just re-initiate the call but that still did not workShe was really getting upset and yelling at me so I told her flat out to stop anything that she started and I hung up because I was so upset at the way I was treatedMy wife told me the next day to check my credit card statement and she did run the money through although it was pendingI called my credit card company and told them I was disputing this chargeI will never recommend or use this company at all after being treated like this

I have been an Adt customer since with no issues till now On February 23, I received a call stating my system was not sending a signal that I needed to do a check on my system which I did on March 14, The test failed so I called Adt and the operator I spoke with verified that they where not getting a signal The operator also stated to me that they had not been getting a signal since November I asked why was I not contacted about this tell Feb23, She stated that it showed that a call was attempted to me in November but failed and not tried again until Feb23, I stated to her that my phone number has not changed for the pass years and that phone number was the one they reach me on Feb23, I also asked why an E-Mail was not sent out also She said she didn't understand it either and she was sorry about that I said that I should be refunded that money for the months that they were not monitoring my home I was told first to have

I was automatically renewed for their service without my authorization so when I call too find out why I got a bill they said that I had to cancel before the renewal dateI told them I was not on any contract and the person at ADT said I was, so I asked for a copy to be mailed or emailed to meI received nothing.The bill was from June 7, to June 6, I called on July The bill was for $but was pro rated to $for the time usedOn October 19, I got a call from a collection agency asking for the $paymentI explained I was waiting to hear back from ADT on my contract, but they were not interested in hearing any excuses just wanted me to pay or they will effect my credit report.I then called ADT to find out about the contract they said I had, was put on hold for a few minutes and the person I spoke with said she could not find any contract I had with them but it didn't matter because I still owed the money and if I don't pay it, they or the collect

I call to get a quot and was greeted by a very pleasant repHe helping create a perfect package to protect my family the way we neededI asked if I could talk it over with my fianceHe said yes the quot was saved for hoursAfter talking it over we called the number providedevery time I tried to give anyone the reference number he gave me they would cut me offAfter being transferred five or six times, repeating my address, phone number and email I finally reach another representative who confirmed my orderHowever he said that the agreed upon installation date and time was no possible and told me a different payment situationThen he got his manager who told me everything in my order was wrongI could not do the things I was told I could do in the first place at the cost I was quotedThen I tried to thank her and tell her that this was not the security option for meShe then started yelling and arguing with me about what I actually needtelling me that she was an expert in her field and that I don't know what I need and I just need to listen to herI did not want the product and after arguing with her for several moments I simply ended the callI have never been treated so poorly in my lifeI have worked at a call center and have never talked to another human the way she did meWe are going with a different companyMight cost a bit more but they are better suited to deal with general public

ADT is nowhere to be found when you have actual emergency and the alarm goes off An intruder set my ADT house alarm off, and ADT didn't even phone me for minutes to see what the problem was Meanwhile I was scared, ran to the street for safety There, I called ADT customer service, which hung up on me Got a neighbor to help me instead When I complained to ADT later that week, it never investigated its own service failure, endangering customers ADT's only response is to threaten more fees if you cancel

ADT has two accounts they are separately billing me on I have contacted them more than six times (each time taking about an hour) and each time they tell me "we found the problem and it is resolved"Then I get a collections bill from themThis started when I updated my system within the last year in late (I have been a customer since with no problems prior to that),
The ADT salesman (which opened a new account -He never closed the old account)So I get billed for both accounts for the exact same houseThe ADT salesman was actually a subcontractor (even though I called ADT directly to set it up - they sent out this subcontractorwho wore ADT uniform- a dangerous scam as this guy has now disappeared and and I cannot contact him - and ADT calls it a security service!) This is totally resolvable- one house, one bill, that is all I askStop double billing meWhen I call ADT and they tell me it is resolved, they refuse to send me a confirmation email or letter! Instead they call me at all hours asking why I haven't paid Omg, it is maddening

ADT Agreed to cancel contract and waive fees They did neither After several calls and months they cancelled account then charged $fees
ADT Agreed to cancel contract and waive fees They did neither After several calls and months they cancelled account then charged $fees Account was originally cancelled in February ADT agreed account was supposed to be cancelled on Feb Finally cancelled on July They told me they would be issuing me a credit on my account I instead received a bill for $without explaination After more calls and hangups from their support number, they told me I was responsible for the balance because the new home owner did not establish an account I was told on previous calls I was to receive the waived fee and credit to my account

Response time is greatCustomer service is poorTechnician price to come fix their equipment that doesn't work, is ridiculousNor will they try and replace itIf they do, that's another feeTried to cancel my account and needless to say, I'll be in collections soonThey will argue you down until you just dont feel like it anymoreI will not recommend this company

Iaposve been blown off times in a row waiting for a technician to come to the service addressI have an SRO property that needs the fire system verifiedThis absolutely insulting and ridiculous to be blown off like thisWith a name like ADT you would think this company would have some level of professionalismI just want them to show up at the time they agreed to so I can get this over with
Product_Or_Service: Fire Alarm

Do not choose ADT as your home security provider They offer the WORST customer serviceThe radio signal connected to my system has been malfunctioning two weeks after installationWe've made four appointments for ADT and Defender (a company that sells their product) to come out and fix the issue and nobody has shown upDo you know the ADT commercial that shows a customer (from a competitor I'm assuming) calling to report a breand is put on hold? It's actually not a competitor but ADT themselves who put people on hold! I bet if those of us who post negative reviews put together all the money ADT has stolen from us we could afford a PSA to post on television urging people not to sign up with them

ADT billed me for over years without providing serviceWhen notified, ADT is only willing to credit years
I called with an issue on my account and learned that the account was not active and had not been for yearsHowever, ADT had continued to bill me, $quarterlyWhen I contacted ADT, I spoke with a Steven at the corporate levelSteven assured me that ADT would assess and rectify the situation and sent a field worker to my house (5/26)The worker informed me that the account had not been active since He stated there would have to be a new installSteven did not call back, so I attempted to contact himI heard from him a week later at which time he had little informationHe started his conversation stating that it is essentially the customer's responsibility to know that the system is not active (6/2)Steven contacted me the following Monday to let me know that he was waiting to hear back from his manager on what ADT could to do helpDuring our conversation

Harassing and Unethical Sales Practices
I moved into my new home July 28th In the past weeks I have had "visits" from Sales associates and Relocation specialist All of which were told we're not interested All of which telling my month pregnant wife and I that we moved into a "pretty bad area" and that there's been multiple break ins, in the last couple of days All of which are untrue *** *** *** *** is one of the safest regions in the state
I find their sales practices to be unethical and harassing
On a personal note, it's difficult enough to keep a pregnant wife happy, I don't need a company intentionally trying to make her paranoid
I wouldn't do business with ADT if they paid me for their services

I am seeking to have debt removed and a refund for services not provided as advertised
May 18, 2017Hello,My name is *** *** and I'm writing to the Revdex.com on behalf of my company *** *** I'm filing this complaint in an attempt to use your services to solve an ongoing crisis I'm having with The security company ADT
On February 26, there was a break in at my sneaker boutiqueI found out there had been a break in because on of the owners from a neighboring business called me when they arrived at their store and saw the damagesI was using ADT's Pulse security service under the assumption that if something like this was to happen the alarm system would sound off, I would be contacted, the police would be notified, and police units would be dispatched, but that was not the case
When I arrived at the store that morning there were no police and the alarm was still sounding offI turned off the alarm and notified police that there had been a

ADT has not supplied the complete protection for my residence that was implied
For several years now I've been paying a monthly fee for the peace of mind that my residence would be protected at all timesAs the result of a service call today I learned that under a multiple power failure situation, the system battery would be depleted, not recharged, and therefore leaving completely unprotected in the event of further power lossThis could lead to a life threatening situation, if my wife and I were sleeping during a home invasion while the power was off, or possible loss of my home's contents, if we happened to be away when this situation arose

ADT requiring me to pay for services not rendered
I have moved from the home (in **) in August of that I purchased ADT for, and another homeowner lives there nowThe home I moved into after that home (**) was not able to have an ADT system placedI was told I could not cancel services and had to continue to pay for a product I was not using and could not useI have since, Feb 2016, moved into a third home (**), owned by my grandparents, and still cannot use the services I have paid forADT is insisting I continue to pay the bill but no services are being rendered
I am also suspicious that ADT is being paid by me and the current homeowner of the first home (**) mentioned

Unsafe security system installed without disclosurePut household at risk of fireAdditionally, ongoing service and communications issues
I was a customer of ADT for upwards of years, when I discovered that the system installed in my current home was essentially uselessMost importantly, it had put my entire household at risk for almost decades
Unbeknownst to me, the system that was installed in my current home in Southampton, NY years ago by ADT had only a single smoke alarm connected to the central stationThat alarm was located in an unfinished basementThe two stories above the basement, which housed all living quarters, had alarms that were connected to nothing(This was confirmed when I spoke to ADT.)
Had a fire occurred in the kitchen or in any of the bedroomsor in any other area above the basementit is highly unlikely that an alarm would have been transmitted to the central station or fire departmentFire travels up, not down, and the rooms that should

ADT has deceptive billing practices
When I first inquired about getting an alarm system through ADT, I talked to a lady on the phone She told me that it would cost me $for months Then I scheduled a man to install the system He told me that it was $49/month Then I have received an automated phone system phone call telling me that I owe $ I called a lady and she told me that the cost of the install was $plus $40/month plus the $

Services were cancelled on July and they are charging for services that are not being providedMy contract was with Broadview and not with ADT
Wires were cut by ATT and ADT never called me - this menas they never monitored my securityThis is just a big scam