ADT Security Services

We had our personal property stolen and our ADT system failed to activate and record ADT now refuses to allow us to cancel service without penalty
We have had ADT Pulse products at our home for over a year and a half We have never had any reason to believe we were not fully protected by these cameras However, in June, both of our vehicles were entered and approximately $of personal property was taken Our ADT camera, which was sold to us a motion-activated camera with night vision, failed to activate and record the thief We know the cameras were working because they recorded us the night before in the driveway at our vehicles and the morning after actually discovering the theft We even have ourselves and the police on camera that same morning with him investigating the vehicles and taking the report The police officer advised us that IF the camera had recorded, they could have posted the video to social media and likely caught the perpetrator Since the camera FAILE

They overcharge me and refuse to refund me the difference because I cancel the service
On May 2nd, I called to give my day notice cancelation of my service with adt, after the expiration of a year contractThe customer service inqure why was the reason I wanted to cancel and I told her that I was switching to *** *** as their price is $per month instead of the $per month ADT is chargingThe customer representative ofer me to match the price if I stayed with adtI agreed and she charged me for that month $
On June 6, I noticed a charge from adt for $96.89, I called to inquire and the customer service agent said that the change didn't go though and I got charged the regular $plus the difference from the previous monthHe said he will refund $to make it $and said that adt could raise their prices on me at any time without notifiing me, I said then that I just wanted to give the day to cancel the service, he procesed the request
Two we

Absolutely absurdWe called to cancel our services prior to our year contract being over, so we knew we were going to get hit pretty hard with cancellation fees (totally okay with paying the cancellation fees)What we were not okay was the continuous lies and deception the employees gave us
Our first call was initiated on Dec19th, (the day the house was being sold) to cancel the servicesOn that day, we were told the final amount due and that it would be auto-debited from our account on the following month when our monthly payment was typically auto-debited
In January, we watched for the cancellation to hit the account, but it didn'tInstead, they billed us our monthly amountImmediately, we called to find out what was going onThis time we were told, oh yes we see you cancelled, but there is a day window before the services are actually cancelled
Okay, fine, but will the amount for cancellation now be reduced? The representative stated with great certainty, yes since you paid January's monthly amount your cancellation amount will reflect that and then proceeded to give us the new cancellation terms
At that time, we requested our checking account info be removed, as we wanted a paper invoice mailed to us, for our records and to be sure no more payments were taken from us without our being aware of themThe representative promised an invoice was being sent in the mail that day, so we could pay the final balance
However, that bill never arrivedInstead, I discovered they "sent" (it was never sent anywhere except our online portal) us a February bill for the monthly amount due and increased the cancellation amount by $without ever notifying us OR sending the bill we had requested in the first place
Thanks for wanting payments, but not sending bills and lying to us the entire timeWe would have happily paid the amount initially agreed uponNow, not so much

No stars because they are liars...they lie to your face and then will not let you out of contract they lied about Do not believe them We are paying much more than we agreed to pay and they knew we did not have a landline...they completely lied
DO NOT DO BUSINESS WITH ADT IN LITTLE ROCK, AR

even though I was not under contract, I followed their guidelines and cancelled a month in advancethey are continuing to bill us illegally every mo
we called in march to cancel our service, and advised them we were going with someone elseI was told they required days noticeI advised them I was not under contract with them, I was month to month as I had my contract with brinks many years ago, and I never signed any such agreement to give a months noticenone the less in an interest to keep things simple I agreed to let them bill me one more monththen they billed again in AprilI called and was told they would cancel but I had to pay another monthI advised them that would not be happeningthey removed me from auto pay, but continued to bill me for a system no longer installedgot another bill in MAY and sent certified letter to all of their addresses stating account should be closed and zero balancewhat I received back was paperwork stating I am required to cancel on

They are continuing to charge me a monthly fee after canceling my service I sold my house notified Adt the new home owner signed a new contract I contacted adt they said I did not give them a day notice I informed the customer service rep he was very rude I explained everything to him so I let him know since we could not get any further with him I will contact the Revdex.com he told me go right ahead so that's what I'm doing now
Product_Or_Service: Alarm system
Account_Number: XXXXXXXXXX

Protection (now ADT) was installing a new security system in the newly built houseProtection failed to wire the system properly
Protection (now ADT) was installing a new security system in the newly built house in June They failed to wire the system properly and failed to install one carbon monoxide detectorFor months, the system was giving positives
In late March 2018, I did not disarm the system and opened the back doorProtection called and told me that thee was carbon monoxide present and we should evacuate the houseI asked them to send a technician to review the system because opening the back door should not lead to carbon monoxide alarmThe situation did not make sense
The technician arrived a few days laterDuring the review of the system it was found out:
- One monoxide detector was not installed
- The wiring was done improperly in such way that upon opening of the door the carbon positive monoxide alarm was triggered
- Carbo

We enter a renewed contract with ADT July At that time ADT applied a $credit to our account for loyalty retention and to rectified our complaint of inadequate service The monthly contractual amount agreed is $and would be applied against the credit amount on a monthly basis January with a credit balance remaining of $229.88, ADT arbitrarily charged $which deplete the credit balance entirely They did not call or send notice of explanationTherefore, we submitted a letter of disputed dated March 9th Subsequently, we have received a bill showing past due and late charges We spoke with a representative (Norma) via phone on March 22, who stated she would speak with her manager and get back to us via phone or email within a couple of hours At this time we have not heard back from Norma or Manager.Below is the letter content sent to ADT on 3/9March 9, 2016ADT Security ServicesCustomer Service ? Complaint *** *** *** *** ** XXXXXT

I've had nothing but trouble with this company and it's authorized dealer Home DefenseI was never told I was going to be under contract with anyone other than ADT and neither company knows what the other is doing or has done as they have separate policiesI regret ever calling ADTThe monitoring equipment seems to work okay but I hope I never have an actual emergency because they can't even transfer a phone call to the right department with the right information

I was offered free months of service via telephone to sign contract when reviewed contract not listed
UXXXXXXXXX account numberRuben *** offered me two free months of serviceI signed the contractServices began on 7/19/There is no mention of free months of service and when I called ADT ASAP I was told that they cannot honor it because it is not an offer they makeMr*** is not returning my callsI am now locked into a service lease for three years with a company that lied to get me to sign the contract

As a new home owner, I made the mistake of letting myself get talked into buying a home security system by an ADT sales representative who came to my doorI am writing this review in the hope of preventing others from making the same mistake I didThe contract I now find myself in and the monthly payments I will need to make for three years is completely my own fault for making a poor decision as a consumerI have found my ADT service to be over priced and unnecessaryMy advice for new home owners: When an ADT sales representative comes to your house, don't worry yourself over talk of bumper keys and burglaries, different contract options, and taking advantage of the new home owner "deal" before it is too late simply don't answer the door

I called the business on April 6th to cancel their service, my contract was completed.They wanted to know why, so I explained that from the time of installation that there were issues but they never fixed them even after multiple callsThey proceeded to try and get me to continue their services by offering discounts which would put me into a new contractNo matter how many times in a minute conversation, they did not cancel it and then automatically took the May payment from my checking accountWhen I called them about it, they again tried to continue to harasse me wanting me to keep my serviceAgain I told them noThen I was told it would take days for the payment to be put back into my account
Product_Or_Service: Residential home security
Order_Number: N/A
Account_Number: HXXXXXXXX

I have been an ADT customer since and I am in the process of finishing construction of a new custom homeDuring this project, I figured I would get ADT to pre-install wiring for the security system which they charge $However, they had poor communication with my contractorThey have been late in several appointmentsAnd when they finally installed the system, they did not even use many of the existing wires they preinstalledInstead they placed ugly bulky wireless sensorsSO what's the point of pre-wiring? I also ordered z-wave light switches for my Pulse system which they had a hard time fulfilling (poor supply chain management)

ADT misrepresented themselves at the point of saleThe sales Repsold the alarm system inclusive of the ability to remotely turn the house light on
At the point of sale inside our home, the rep advised we would be receiving an alarm system which included the ability to remotely turn lights on and off via an app A contract was signed in the home based upon what the sales rep had advised and the manner in which he had represented the product At installation we were told we had been advised of this feature but had declined this service - we'd actually stated "that's awesome!"We're now told that the contract we signed and the monthly premium does not include this service and we'd have to pay a higher premium and have additional hardware fitted at a higher price Had the sale and purchase not been misrepresented, we would have looked at alternatives available in our area, such as Xfinity, who offer a system of similar like, kind and quality, including the light turning on and off

I'm being harrassed by ADT representatives daily because I am new home owner and they some how learned of my new home purchase
On a daily basis since I purchased my home, an ADT rep appears at my door, driving to my house, targeting me specificallyDespite telling the first rep I am not interested, more continue to show up at my door with their hard sell sales tacticthis sales behavior has me feeling threatened and harassed and should not be tolerated

I have had problems from the beginning with ADT The original estimate to install my system was way off, costing me twice as much as was quoted When I cancelled the service, the company failed to enter the cancellation and continued showing one of the systems on my property as active, months after I paid the early termination fee I have been unable to get the issue resolved in spite of repeated calls over several months Will never use ADT again or recommend it to anyone I know

Transferred service to new home and was charged almost $
I have been with ADT for over a yearI acquired services with them in July of in my apartmentI was very happy with my services and decided to keep them when I purchased my new homeSo I transferred my services and I was charged over $disconnect fee even though I kept my servicesI am angry and very disappointedI feel like I have been robbed by the people that are suppose to help protect me and my family

We had ADT install a security system in our new home It was been a complete and utter disaster and it's only been two months! Last week the system which was not set sent an alarm and the sheriff showed up IT WASN'T EVEN SET! I called ADT and was given an excuse that DEFENDER had the contract We are charged $more a month than was promised and we are beyond disgusted I will say we have had Protection One in Seattle for years and they are phenomenal What a shame ADT is such a pathetic mess

ADT has called our house times on 05/16/2016, even though we told them the first time they called that we weren't interested
They called from both numbers as well as local area code to discuss the origin of the call

I was told that if I moved that my contract wouldn't be affected and now I was told it has and pretty much was lied to
On September 8, I signed up for ADT security because my apartment was broken intoThey told me it would be a three year contract ending in After my lease was up I moved to another apartment because I was still did not feel safe and called my ADT representative Tim *** and he can be reached at XXX-XXX-XXXXHe stated that all fees would be waived but I had to continue my three year contract at my new addressI had no problem with that and agreed knowing my contract would end I have constantly been receiving harassment phone calls from ADT since I moved to my new apartment stating that my other apartment was still active even though I was told by my representative that he had to activate itAfter calling for almost a year every month to get it refunded back to my account it was finally settledI was still concerned and checking often to make s