ADT Security Services

Horrible service, Customer service hung up on me when my alarm was going off and they called meCalled them back trying to disarm it and they have literally no idea how to work their own system! Basically ended up in me ripping it off the wall because ADT Is literally no help what so everhorrible companyCannot wait to be done with them and get this contract that I personally did not actually sign but account is in my name

I had a terrible experience simply trying to cancel my account I understand they do not want to lose business, but they made it so painful and time consuming I was asked very personal questions that was none of their business They transferred my call to a line that played marketing type information over and over I never did get to a real person I called in again as a new customer and they picked up right away I finally had to say I'd engage my lawyer if they didn't help me cancel my account Hindsight I should have sent a certified letter requesting my cancellation instead of dealing with all the headache and anger

ADT Agreed to cancel contract and waive fees They did neither After several calls and months they cancelled account then charged $fees
ADT Agreed to cancel contract and waive fees They did neither After several calls and months they cancelled account then charged $fees Account was originally cancelled in February ADT agreed account was supposed to be cancelled on Feb Finally cancelled on July They told me they would be issuing me a credit on my account I instead received a bill for $without explaination After more calls and hangups from their support number, they told me I was responsible for the balance because the new home owner did not establish an account I was told on previous calls I was to receive the waived fee and credit to my account

EXTREMELY UNETHICAL SALES TACTIC
We recently purchased a new home & have had the same guy from ADT stop twiceThe first time I was home but was on a business call and unable to answer the door"Dave" proceeded to slip an envelope thru the crack of the door to the point that it was basically in the house with a new homeowner special flyer on itI don't think forcing things into someone's home is an ethical way of delivering information
Then, he showed up again tonight for a 2nd visitThis is the one that really frustratedI answered the door and he smiled and introduced himself as Dave from ADT and asked if I was the homeowner while sticking his hand out to shake extremely far almost to the point it was in my faceI immediately told him that I wasn't interested in ADT's services but thanks for stopping byAt that point, he kept his hand out and a big smile and said "Don't you think it's important to protect your home and your family?" I told him that I was all set and didn't appreciate the scare tactic sales pitch
Don't let Dave scare you into purchasing something like thisDo some research and decide for yourself

$ total credit that I'm due
I've contacted this company several times via email, fax & phone calls in reference to $overdraft that were charged on my bank & $overdraft fee that they've added to my billing ADT is operated in a theft manner This is not the first time I've had to go through this with this company I submitted a post-dated payment of $to be drafted through my bank account on 9/29/ ADT process the payment immediately on 9/23/without my consent which resulted in an overdraft on my account My bank charged me $fee and ADT also charged my account $fee This stealing company owes me a total of $ I have emailed & faxed them my bank statement showing the overdraft But they have totally ignored it

***AVOID ADT, MANY BETTER OPTIONS AVAILABLE***
I was an ADT customer in 2015, needed the service for one yearI no longer needed the services but could not get out of the contract I still paid until the end of the year contract because I always pay my debt obligations
I now need a home security system for my new home and want professional installationCalled ADT, rep said I have "tons of moving credits, the system itself won't cost you anything"Fast forward days and the technician comes to our house, tells us that the set up for basic services (door and window sensors only, no camera) would be $with $due todayMonitoring was quoted at $50/month plus fees at this time
Frustrated, I called to speak with the original ADT repThey said "the technician misquoted you, you have $in moving credits so you will pay $for the installYour monthly monitoring fee will be $40"I said I wanted to think about it and wrote down the numbers, the rep said "you keep thinking about it, you will keep chasing your tail and getting different prices"This is the problem the different pricesThe company just makes up numbers based on how nice your house looks or what kind of car is in your drivewayThis whole company is a giant scamThe service does not workPower outages are supposed to trigger support/call to be sure a home intrusion didn't take place, and this did not occur when I was using the service regularly in

We made several requests for discontinuation of service at a vacated premise months ago, but continue to be billed for service
I called to cancel service in February at a vacated business address I was told it would be cancelled immediately and not further charges would be incurred We continued to be charged, at which time I called in March and was told that they had no notes regarding the request, and furthermore that we would be billed for additional months prior to disconnect I was advised to FAX my request, and backdate it to the date of original call, which I did, along with a note requesting the final bill to be sent to me I never received a bill and continued to be billed for the monthly fee on our AMEX card, so in June (the time the charges should have DEFINITELY stopped) I called again, at which time I was told that the billing continued as we had a contract which obligated us through July of (entirely not true) Upon arguing this, I was told that I wo

ADT-Protectron
Phone: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
*** *** *** E,
*** ** *** ***
ADT Security Services Revdex.com(r) Accredited Business Seal
Complaint:
I was a customer with Protectron and then ADT-Protectron from October to October at the address *** *** *** *** *** *** I moved from that address on October 15th to XXXXX XXXth *** *** *** *** on October 31st, Prior to moving from the *** residence, I contacting a member from ADT-Protectron and asked them to discontinue service on October 15th, Following the move, and when reviewing information from a bank account that I no longer use as my primary account, I noticed that a charge from "ADT-Protectron" occurred for the months of November and December 2015, and from "ADT" for the months January-April ($total)In April 2016, I contacted ADT and asked why I continue to be charged when a) I canceled the service, and b) I no longer own t

Requested to cancel services since I am moving to a high-rise with a security guard alreadyTheir policies require an exorbitant fee
I started receiving services June 3, (Account #XXXXXXXXX) To make an appointment, you just call them and they quote a price and send a technician out to install the alarm systemWhen the technician is done, he gives you a contract to sign as he stands over your shoulderI was not made aware of the penalty terms for early cancellation at any pointOn June 7, 2016, I tried to cancel my contract and they told me I would owe 75% of the remaining contract balance (~$800) if I cancelAlternatively, I could pay ~$installation fee for them to install the system in my new apartment, even though I don't need itThen they would cancel my current existing contract at no cost to me and enter into a new three year contract thus coercing me into staying with them an additional yearIt seems like unethical business practices to 1) require a customer to

We had to relocate and asked multiple times to ensure the contract would not be renewed and was told that was correctUpon moving again we was told the contract was renewed without noticeWe pay them for security when in fact they are the thievesAbsolutely the worst theft I have ever had!!

Being charged a massive penalty despite being told by rep that we wouldb;t be charged early termination fee
When we signed a contract with ADT rep Judi *** in March 2015, she told us that if we moved from a house to an apartment - which is what we are doing on October 15, - we would not be charged an early termination feeWhen I called today to cancel our service with ADT I was told that I would be charged a monthly fee until March - totaling upwards of $1,for a service I won't be usingThis is totally and completely inappropriate and taken advantage of their customerPlease help to rectify this issue as it's clearly an attempt by ADT to make easy money off of their customersIt's unethical and wrong

Called to cancel the account back in August since I switched security companies the same monthCustomer services said cancellation was going to be official and terminated by September the same yearCalled back again and sent cancellation letter on 9/14/then again on 9/29/and also made a call on 10/06/and customer service said it was cancelledTo my surprise ADT sent me a bill last month in December so I called several times on 12/27/and I got a run a round and different stories from different agents but finally after the third call one of the agent confirmed my calls and also said that they had received both letters of cancellation and transferred me to the billing so as to see if the could backdate the cancellation since it was their mistakeAfter dealing with that I called again 0n 12/28/and talked to billing and account cancellation department who said they back dated and cancelled the accountTo make it official I asked them to provide me with

I called in 2/11/to cancel my service and was told that it would be cancelled It has not been cancelled and I keep getting charged
ACCOUNT NUMBER: XXXXXXX
My wife and I called ADT on February 11, to see about upgrading our system, when the gentleman informed us that he was unable to do anything without charging us for new equipment and additional fees I asked him to cancel our service He said, "ok." I waited on the phone for a few seconds, and he said nothing after that so my wife and I took that t to mean that we did not need to do anything else and that our service was cancelledWe then went out and got new service for a lower cost and much better features
In March we were charged again for regular monthly service So my wife and I called back and after being on hold for over an hour we again requested that our service be cancelled and to be refunded for the last two monthsThe young lady that we talked to said that she had talked to her manager (while we wer

Scheduled an appointment for 11am that took a week for them to come outThey arrived at 4pm, no apologyThey also told me to call the phone company to fix the issue with their systemMy phones work fine, your alarm system doesn'tI would not recommend this company to anyoneYou are better off with a junkyard dog

ADVERTISING, WILL GIVE YOU THE RUNAROUND ON THE PHONE AND TRANSFER YOU UP TO TIMES IF YOU LET THEM, WILL REFIUSE TO GIVE YOU A COPY OF SIGNED CONTRACT, CUSTOMER SERVICE SENDS YOU A COPY OF CONTRACT WITH A COMPUTERIZED SIGNATURE, CALL THEM FOR REPAIR AND POSSIBLE UPGRADE AND FOUND OUT THAT TOO MANY MAILERS FROM TOO MANY NUMBERS THAT ARE ALL FUNNELED INTO ONE THAT ACTS LIKE THE MOB THEY WILL NOT ALLOW ANY OTHER ADT TO OPERATE IN MY AREA AND TAKES LEADS AND SHOVES TINEY SCREENS IN FRONT OF YOU TO SIGN THAT YOU CAN'T READ AND THE INSTALLER KNOWS NOTHING ABOUT PROMO ADVERTISED WHICH WAS THE REASON FOR CALLING

I called ADT in the *** *** ** area on March 3, to cancel my service, and the person on the phone refused to cancel it
MY local ADT refused to cancel my service I called on March 3, 2016, and was transferred to another line I was put on hold for minutes, and no one answered I hung up and called back, and the person I spoke with refused to cancel my service I want the service cancelled as of the date I called, and do not want to be billed for any service after March 3rd I had to close my bank account from which my ADT bill is paid because of ADT's refusal to cancel my service I'm and year old woman, and have never has such horrible service in my life!

The sales representative misinformed me about the monthly in connection with the land phone line and I ended up with $instead of $for monthly monitoring
He also misguided me about payment for the installationInstead of funds being taken from may bank account for up to hours, they were taken on the same day and my bank assessed me $fee for overdrawingHe assured me - I asked him twice - that this would not happen
Supposedly the manager reviewed my conversation with the representative and found no grounds for my claim
I asked specifically TWICE because I didn't want to lose $It doesn't seem a lot but for me is

ADT Service has not been functioning properly for about months Canceled service and being charged $
ADT Service has not been functioning properly for about monthsA technician came to "fix" the problem but issues persistedThe Alarm would go off on its own for no reason, all hours of the day and night, and go off when it shouldn'tIt then went off and wouldn't turn off regardless if I unplugged the machines and attempted to log in online to turn it offI contacted ADT to schedule another technician service and requested they turn off alarm The tech was scheduled to come out later that day
The agent disarmed the alarm and as soon as I hung up the phone the alarm went off on its own againAnd again I couldn't turn it off no matter what I didThe police even came to the homeIt was am
I then took a hammer to both machines as this was the only way I knew of to disarm them I immediately called ADT and was told I would now be charged for a technician and new

I referred a customer and they were supposedoing to give me a $referral check but I haven't received I referred back in July
I referred someone to them in July and I was supposed to get a referral check and I did not receive yet..I have called so many times and still no results.I would like to receive a referral check that is $

For the past two months I have request to speak with a supervisor o to have one call me in regards to a service fee The situation was the equipment was sending default signals/alarms due to the battery had not been changed in the equipment/piece at the front door since it what been installed ADT could see that there was a problem just by monitoring the system, yet want to bill me