ADT Security Services

Customer service is terrible Service techs arrive without their own ladders and have to use yours The Office of Executive Customer Relations, particularly *** *** doesn't return emails or phone calls If you're a customer, switch If you're not a customer, don't become one You're just a number to them

Getting billed when we should not be
My husband and I signed up for ADT service at our new home this yearMy husband is getting transferred unexpectedly and we've had to sell our homeI tried to cancel the service and was told I would incur substantial cancellation fees for doing soThe only option that was explained to me was to have the buyer of our home sign up for an ADT contract within days and our cancellation fees would be waivedAs part of our real estate contract with the buyer of our home, we made the arrangement with him that he would sign up for service which he has done so - well with in the days as requested by ADT
Our account is still reflecting that we owe $2,Since my original communication with ADT about our move, I have called on separate occasions trying to get our bill straightened outThe last conversation lasted over an hour with "Michelle, Manager" & "Michelle, customer service rep" - both in the relo departmentDuring that last call

I would not recommend ADT to anyone! When I was quoted and given a price it was 100% just a baseline priceWhen the technician came out he for sure works off commission because he tried to get me to "secure" my "entire" house for over $4,I am a single mother working two jobs I am not giving you all 4kThe $promotional price is for the system to get hooked up to a LANDLINE! If you want the system hooked up without using a landline that is an extra $a month! The tablet that now comes standard with most home security systems they wanted to charge me $The app that you can manage the security system from your phone was also an extra $or so dollars a month with TWC it's free!When I tried to cancel it was the most frustrating and ridiculous processI had to end up calling FIVE times to try to get an email sent to me so I could cancelWhich by the fifth call the representative just said I needed to write a letter and either mail or fax(no email who still uses mail or fax??!!!!) to cancel the service when the previous four reps could have told me thatI was told I would only get charged the prorated amount for the current month and next month's bill they charged me double that!!! DO NOT GET ADT!!!

they told me they will knot send my money back to me
adt sent me a bill for in jani paid it I thought that was high so I called them they said they will lower it to only thing I got is door alarms that leaves theysuppose to give back to me they refuse to I called them wrote letters to them they said they will not send it back to me my account nois XXXXXXXX they said why they raise it because it was in my contact that's a bunch of bull I got this service in and it don't say a dam thing about that

I moved to a new home and I was unable to cancel the service due to the year contractSo they told me I could move the service at the same monthly rate and deal that I originally got at my prior home (much larger than our new home by at least square feet) so when they sent the tech to our new residence they said it would be required to start another year contract ! And wanted to charge me per window -the total cost with Windows and activation was over $plus another contractI paid less than half of this in *** for a much larger home and why would I want to start a contract a new? When I called and asked to speak to a manager they offered absolutely NOTHING They do not care about anything when you move and do not make the process easy by any meansMy mother had the exact same thing happen to herI'm so disappointed that a company this big could offer me nothing The company is great unless u ever move to a new locationBe aware of that and of the lengthy contr

We just had an amazing experience with ADTWe've been customers for years with no problemsOn Saturday our system just froze, no beeps...nothing Called on Sunday to get technical help The ADT rep on the phone had us try a couple of things to no avail We were able to set up an appointment for the next morningGiven an 8-12:window Ernie called around 8:and arrived in minutesHe was polite, knowledgeable, checked everything (including all door and window connections) and determined that our circuit board was goneWith new board we needed an updated keypad The rep from the Sunday phone call had made a note that we were long-time customers Unlike our cell phone/satellite company, ADT takes very good care of loyal customers and Ernie was able to give us a great deal on the service call and equipment They certainly earned our continued loyaltyErnie was fabulous and we so appreciate his help and ADTs great service

Cancelled ADT and still being charged on Auto Pay Called times still no refund of mistake admitted
Cancelled account at *** *** *** in Ladson SC on or about March Acct was enrolled in Auto Bill Noticed months later that we were still being billedCalled to cancel, and was told by *** (#XXXXXX) that it was billing error (was told that *** *** called; Ms*** is our neighbor) and would receive a check for $ Received billing statement and still being charged $for monitoring for June-July Tried calling again to verify and cancel/inquire where refund is, never received a call back

ADT Security has been nothing but trouble!! I would RUN away from this business
We had our business security system with ADT for yearsWe paid well over 40K to have cameras, alarm, keycard access, the full deal installed and monitored with ADT
When we had problems with the system and needed support, our sales rep was nowhere to be foundHe got the deal, so no need to support the account after the check was cut
This went on for a long time
After closing the business and putting in our request to cancel our account, they kept it open anyways and continue to bill meMind you this is after faxing in a signed cancellation letter twice, and sending in a email to cancel and working with the sales rep for months to get this cancelled, yet it's still openI get the typical response...We never got your request or I sent the request to the wrong fax numberNo, it was the right contact info, you just ignored the request
This is all just not acceptable and based on my experience I have black listed ADT and will never use them againThey just don't give a $#@!The company is disorganized, forgetful, lacking in leadership....the list goes on
RUN!!! RUN!!!!!!!

I had ADT for several years in my home and movedThe new house I moved into already had ADT equipment installed in the house and the previous owners were utilizing ADTI tried to have the service moved over from their name to ours, but ADT told us the equipment was outdated and needed to be replacedThe was a cost of roughly $2,Because we wanted the protection and had been longtime customer of ADT we paid it in several installments
It turns out that it was NOT ADT at all, but one of their contractors who ADT has partnered withIt was a total lie and scam that we needed all new equipment and we could have proceeded with the old equipment
ADT acknowledged this vendor/partner of theirs is less than honest when I called, however, they still partner with them and were not willing to assist me when I called
DO NOT USE THIS COMPANY, THEY ARE DISHONEST! The only reason they have an A+ rating is because they respond to their complaints in a timely manner, in order to gt the broader picture look at the number of negative complaints (currently 235) vspositive and neutral reviews (14)

If I could give no zeros I wouldI wish I would have looked up their reviews here before I contracted with themThe sales associate at the Orange County Fair should be firedI had just moved and decided to try them out because my parents had themI had told the guy I did not want them to auto draft from my savings, that I wanted to put another card but since I was already having issues with my bank at that time I couldn't use my debit accountI have contacted corporate each month I noticed them taking itEach time they acknowledged my other card and claimed that my bank information was removedYet I continue to get notifications about fee's on both my accountsI finally put a block on my account for fraudYou guys are the worst and I will be sure to tell everyone I know not to use your awful servicesYou made it nothing but a nightmare for my finances

I have had my system disconnected from our phone line for the last year because of the constant alarms and the police being called
I have had my system disconnected from our phone line for the last year because of the constant alarms and the police being calledWe no longer use the system because we must "by-pass" multiple zones in order for the alarm to even be set due to the failed sensorsWe are essentially being charged for a service that we cannot used, as system that has been nothing but trouble since day one
We are now moving and decided to give ADT another chance in the new location but we refuse to pay an installation charge since it has already been proven, you do not get what you pay forAs soon as I found out they were going to charge us approximately $to install the "new system" I decided I no longer what the service at all, ill go with a better company that stands behind their product and services
Once I broke the news to the operator I was th

apparently brinks opted me into a year extension I did not know about when I moved and are asking for to cancel my service, saying that I have months left on my contract, this is insane, I used monitronics, I did not want Brinks when Brinks purchased them I don't want to continue doing business with this comapnylI don't know why anyone would want to do business with this companyI would like to be included on the class action lawsuit that i'm sure will occur against them

Received SPAM from ADT
Received SPAM from an offshore domain that ends in .nl
I get spam from this group daily and the latest one is on behalf of ADT

6/25/2016, ADT employee told me ADT contract will be one year then I signed the contractYesterday, I was told it's three years, asking me $ETF
On 6/25/2016, ADT employee told me ADT contract will be one year long, then I signed the contractYesterday, I called ADT to terminate my ADT account, they changed words and told me it was three years, and If I want to terminate it, they request me to pay over $early termination fee (ETF), which I was never aware of before signing the contractI searched online, and found ADT was sued in *** because they did similar things to customersthey did not inform customers the contract lasts three years and "demand outrageous cancellation fees" -https://topclassactions.com/lawsuit-settlements/lawsuit-news/4183-adt-customers...⇄ is related to what ADT did to customers is "a recent ETF class action lawsuit claims that the way ADT handles things also violates ***'s Consumer Protection Act."

Ordered new account, and ADT applied loyalty customer credits to new account locationPaid up front the difference of $Set up appt few weeks ago, to install today for 8am-12pmTech arrives at 1245pmInforms me he doesn't have door sensors that I requested, plus he is almost hours lateI call ADT on the phone, and got the RUDEST Manager that I got transferred to while I was still talking to the previous RepThen Manager gets on phone with nothing but attitude, and talks over me the whole time offering a $off my 1st billShe was practically yelling at the end, and had the nerve to call me *** ***...blah blah blah talking over meSo I said you are a rude unprofessional excuse for a ManagerShe was still talking over me, and I said rude, and hung up!!
VERY UNPROFESSIONAL PEOPLE HIRED AT ADTHORRIBLE CUSTOMER 'SERVICE'!!
They used to be outstanding service years agoWhat happened??! Would NOT recommend them!!

Cancelled my account back in Jan / Feb, company told me that there would be a day wait and a $charge to close account.Agreed to this and thought this was done.New bill today 4/13/ and account is still open
First year into contract I received to calls from adt collection department.Paid one year in advance and somehow the payment wasn't ever showing up on the corporate side.Months and months of harassment and in the end ADT said they were at fault for harassing me.Stuck out the contract and cancelled.ADT at this point says account is still active

Company demanding day notice of cancellation at end of contract without notifying customers that contract is due to expire
I purchased a home in *** ** in and contacted ADT for a system based on an advertisement for approximately $20/month monitoring service and an equipment package that included features I wanted, including a camera, carbon monoxide monitoring, and entry point sensors My spouse had also previously used an ADT system and was pleased with the service I was also under the impression from the ad that it would include a year contract When the technician arrived, we were informed that ADT has changed to wireless, battery powered sensors, which was a concern, but we were assured that the battery life in each component would exceed the duration of the contract and if we chose to renew at that point, we could get a whole new system When the installation was complete, I was informed that the monitoring that included the video features and all the equipm

The worst company I had deal with in my entire lifeI am and that is a long time, and it is a serious problemLast time my alarm went off for their faulty system, I called the company to help me stop itThey tried to help me on the phone but because I STOPPED USING THE SERVICE (although I keep paying for it because I am asked to pay ridiculous amount of money to get out of the contract), I forgot my passwordThe customer service rep then told me they can't come to help me stop the alarm and I have to 'pad' the system with towels and napkins to stop the sound from bothering mePad it? Can you imagine? NO PADDING can stop that alarm (it is too loud and annoying) and I had to sit at home with it blaring for hours until it stoppedBad service, bad customer service and bad systemPlease stay awayIt is not worth itI have been paying for it for almost years and I haven't seen any value to itIt is horrible, no one cares about you at ADT once you sign up for a year contract but they are good at pestering you to pay your bills every month with end less calls that come everydayPLEASE DO NOT SIGN UP FOR THEIR SERVICEDO YOUR DUE DILIGENCE AND STAY OUT OF ITFIND ANOTHER COMPANY IF YOU HAVE TOI am disappointed at myself for signing up and I still can't forgive myselfbucks every month is a money wasted down the drain for service that sucks as much as ADT doesI wanted to cancel but I can't afford that payment they are asking FOR CANCELLATIONTo add insult to the injury, I moved to a different city, and they said in order for them to move my service, I have to sign up for another three years contractI would rather die than sign up for ADT againIT IS THAT BADNow I am forced to pay for the service even when I am not using it: 50+ bucks every month because they refuse to relocate my serviceCan you imagine???? I pay bucks every month for a service I don't useJust angry and frustratedI don't know why they are still in business, but I guess they sell their business really hard and some gullible people like myself fall for it and customers are stuck for yearsMy advise is - do not use ADT, if you do, you will be severely disappointedThe only reason I am giving them one star is because there is no 'zero' star or 'negative' star for their horrible service and customer serviceBut if you want to throw money down the drain, then sign up for it and enjoy wasting money

Excessive fees related to moving and canceling contact
I have been a customer with ADT for over three yearsI had a system in my Allison Avehome back in and then transferred that system in to my new home on Thornton aveWithout thinking about the contract (I thought was a transfer, not a restart of my services) moved forward with putting the equipment in the new home as I was informed upon asking if I could just move my old equipment that it was "better" to just put new ones inNow that I have moved and was looking to cancel my contract I called only to find out I owe to finish out my year contractWhen I asked how if I started my services in that I still have such an excessive amount left they explained that my contract was restartedI feel this company has snuck it's way into locking my family up to a monthly fee that they have control of and now after moving my options are to get new equipment for the 3rd time and pay to restart another contract

Service has not worked in over a yearIt wasn't until we quit paying our bill that they agreed to send out a technician
Our service with ADT hasn't worked in over a yearOnce we quit paying our bill and after several phone calls they sent out a service tech who ultimately figured out why it wasn't workingHe had to make several changes including removal of some screws to the wall for the system to sit straightI was told once the technician came out to assess the situation we would be getting credits back for the time we paid and didn't receive serviceUltimately, the person whom the technician reported back to proceeded to tell us there wasn't an issue found and that we needed to pay the past due balanceSee...after it not working for such a long period of time...I quit paying...why would I pay for a service I was not receivingThis was the response I got after the technician spent hours at my home and concluded the system indeed wasn't functioning properly