ADT Security Services

BAD SERVICE AND REQUESTED CANCELLATION OF OLD ADDRESS AT TIME SERVICE INSTALLED FOR NEW ADDRESS; WAS NOT CANCELLED UNTIL MONTHS LATER, BUT NO REFUND AT THE END OF 2015, HAD TECHNICIAN COME OUT TO INSTALL SENSOR ON FRONT DOOR BECAUSE WE HAD REPLACED DOOR AND FRAMETECHNICIAN OFFERED TO PUT SENSORS ON MASTER BEDROOM WINDOWS FOR FREECOULD NOT ARM ALARM WITHOUT BYPASSING BECAUSE TECHNICIAN ONLY PUT OF PART SENSOR ON WINDOWSCALLED ADT CUSTOMER SUPPORT AND TOLD THAT THEY COULD NOT SCHEDULE TO HAVE TECHNICIAN COME OUT AND THAT SOMEONE WILL CALL IN WEEKS TO SET APPOINTMENTAPPARENTLY, CUSTOMER SUPPORT IS AN OVERPAID ANSWERING SERVICESOMEONE CALLED AFTER WEEKS, BUT I DID NOT SCHEDULE AN APPOINTMENTABOUT TO SELL HOME AND ADVISED BY REALTOR TO LET NEW HOMEOWNER DEAL WITH ISSUE MOVED ON 3/29/WORKED WITH TORI TOSSES AT SAFE HAVEN SECURITIES WHO ASSISTS MY REALTOR'S CLIENTS TO SET UP ADT SERVICE AT NEW ADDRESSWAS TOLD THAT I COULD NOT CANCEL SERVICE AT MY OLD ADDRESS UNT

We are not the owners of the apartment which makes it illegal They said they would disconnected free of charge, they lied(We spoke to them late November 3) The contract was written in pencil Sales person pushing to (illegible)

PSA - "ADT" is the pretty face of the companyThey literally do NONE of the workHow is this possible? Let me explain ADT is the popular, widely known name of home security and monitoringWhat they DO NOT tell you is that a company called DEFENDER is actually the company supplying your products, your warranties and completing your installationThe number on ADT's website directs you to Defender, however, they do not tell the customer this, so you think you are talking to ADT the entire timeThe most unfortunate part of this duo company is that neither take responsibility or attempt to help customers in the leastThey constantly point fingers at the other companyIn total, I've spent hours, ELEVEN HOURS, over the last days, on the phone being transferred from one company to another, "disconnected", thrown into queue lines that end in voice mails - you name it, I've experienced it The sales agents who sell you the initial package will tell you anything you want to hear, as long as they get their money(Come to find out, they work on commission and get paid when you complete the sale.) I had an agent tell me that "all equipment necessary to protect your home and your family is FREE OF CHARGE" with the promotion they were running the day I calledThen, when the installer got to my house, he was directed by Defender to only install windows and I had to pay for the rest of them (This totaled over $worth of product)It took me DAYS to iron this situation out and in the end, it still isn't fully correctedI don't want to bother calling because I just don't have any more time to waste on this company In short, if I could rip this alarm system out of my walls and go with another company, ANY OTHER COMPANY would be betterLiterally any other companyI am kicking myself for choosing their year plan because all that means is that I am stuck dealing with these bs for another months Sadly, this came after doing an entire week of research and talking to different call agentsI put the time behind choosing this company and I still got screwedDon't make the same mistake I did - go with any security system besides ADTYou will be happy you did

Experience has been unprofessional I called ADT for an appointment for an alarm system, and was given a 6pm appointment for a sales person to come out and give me a quote on June 18th At 6:I was texted a picture of the high way by the sales person He then called me minutes later and said he needed to reschedule to Sunday Needless to say he quoted me as a monthly payment for the alarm system I declined I called back a the following month, and asked if they would honor the price and they stated they would However when I got the proposal they stated I didn't notice that it was higher Product_Or_Service: Alarm service

rep advised me bill would be when I called back it was I called at appx110pm central time on 5/to get an upgrade to my equipmenti was on the phone with the agent for almost minsshe offered me an equipment upgrade for which I did because we needed it but I know that was a rip offduring this time she quoted me a price of I had to call back and she assured me everything would be notated because it was a "pending" offerwhen I called back on 6/at around 1215pm the agent advised me that she did not see anything notated and the lowest she could do is this is more than we pay nowi know the calls are recorded and I need that first call listened toif I can not get the price the rep offered then I will have the ability to cancel with no cancellation fee due to information

2/13/PLEASE HAVE ADT CREDIT MY ACCOUNT $FOR MY ALARM GOING OFF FALSELY FROM 6:PM- 10:PM AT MY PROPERTY ADDRESS ON FILE WITH ADT 2/13/PLEASE HAVE ADT CREDIT MY ACCOUNT $FOR MY ALARM GOING OFF FALSELY FROM 6:PM- 10:PM AT MY PROPERTY ADDRESS ON FILE WITH ADTI LEFT MY HOME 1/13/ABOUT 6:PM & SET THE ALARMI'M GOING TO BE OUT OF TOWN UNTIL 2/15/WELL ABOUT 6:PM-10:PM MY ADT LARM KEPT GOING OFF LIKE EVERY MINUTES AND CONTINUOUS ALERTS CAME TO MY PHONEI WAS ALREADY IN ROUTE TO CATCH A PLANE AT [redacted] I CALLED ADT AND SPOKE TO SUPERVISOR JAN WHO STATED THAT ADT WAS HAVING PROBLEMS & MONITORING SYSTEMS WERE INOPERABLE & GIVING OFF ALERTSI WAS SCARED BECAUSE I DEFINITELY DON'T WANT ANY CASUALTIES ESPECIALLY SINCE I'M AWAY FROM HOME A FEW DAYS

ADT is no longer providing services listed in service agreement but is still charging me the same rate Services commenced with ADT 5/13/Shortly after, ADT made changes to their security and prevented certain aspects of their services unusable (ADT pulse app, and effectively the security cameras.) After speaking to several ADT customer representatives, they are unable to fix the issues with the app, and unwilling to adjust associated charges on my account for the appAfter failing to get any resolution through customer support, I requested that my services be cancelledAt that time, I was informed that I would be required to pay close to $for "early termination" of the contractI find this to be completely unacceptable that ADT can fail to provide the services listed in the agreement, yet hold the customers to their obligations in regards to the agreementI understand that sometimes updates are required in technology, but it is unreasonable to implement an update that rend

My father passed away Dec 9th 2016, I called ADT to shut off services on Dec 15th At the time we did not have the Death certificate, but we did have the notice of death from the County of [redacted] Office of the medical examiners officeWhen I spoke with the woman she gave me an address to mail the notice toThe following day I mailed that letter out as instructedMonths go by, we are still receiving billsMay 8th, I call ADT to find out why, after being passed around I finally get someone to tell me that on Dec 15th the agent only removed my fathers automatic bill pay, she did not shut off servicesSomehow, they allow me to remove my fathers automatic bill pay even though I am not on his account, but do not turn off the account? After speaking with an agent on May 8th she states they do not have the death certificate in fileI explained to her how we did not have one at the time, but I did send the notice from the countyShe states they do not have that in their files, bu

Complaint involves the cancelation fee of over $I never recieved a copy of the fee or told by the sales rep about the fee My account number is XXXXXXXXXInstallation was $with purchase of equipmentI did not recieve or was informed by the sales rep of the $early termination feeMy brother was thereAnd he did not say or inform of this chargeYesterday an ad from the local newspaper said balance is due and nothing moreThen on the internet it said "New ADT cacelation charge a little over $300.00."

I have been a loyal customer of ADT for over years I have been paying quarterly services for a long time and the service hasn't been working properly This morning, I called again to report the problem and I was informed that I needed to upgrade system The rep told me that there was a promotion to upgrade the system and the all the old equipment will be replace for the whole house including smoke detectors The rep didn't explain to me how the new system will be install and work with the new upgrade system I just finished renovated my house and I don't any damage to my new wallsFurthermore, there was a mistake in the order due to rep only wrote one smoke detector and one sensor I called the headquarters and I spoke with another rep-lady in order to try to explain the problem and try to work with me but she was rude, didn't wat to work with me or grant me a discount for the smoke detectors I can't pay per smoke detector after paying service for over twenty years It is very unfair and bad business practice My house always been protected with ADT for so many years; now I don't feel that ADT cares a bout my well being and satisfaction as a loyal customer I will be filling a complaint to Revdex.com Sincerely, [redacted] Accountant

Failure to correct a problem created by ADT I have had ADT monitoring for many years In October, I discovered, by accident, that my alarm service had been discontinued In calling ADT, I eventually learned that a person named Patrica (I don't know who that is) cancelled my contract in July When my contract was cancelled, and my monitoring was discontinued, ADT gave me no notice of this change I thus went without monitoring, while away from home, for several months When, in October, I learned of the cancellation, I was told that they could reinstate the service I was not told, however, that I would have to commit to a new, long term contract I did, however, receive a confirmation of my order by e-mail Fortunately, I read the entire confirmation, including the small print From that, I learned that I would be commitying to a month contract, all for the sake of correcting ADT's own error When I called to object, they offered a month contract I cannot agr

I had an incident in front of my house where my neighbors car got broken intoHeard noises at night in front of the house but when I looked in for the camera recording, system was failing and not recording at all In the morning one of the cars windows was smashed I have informed them of the incident and it was confirmed by them after reviewing it on their end The supervisor himself gave me $credit I expressed my dissatisfaction of the amount and their response I am paying $a month to protect my house and my family and they were not able to deliver on the contract promise or the service that I am paying for $a month Plus a large amount of down payment I request $credit or a cancellation of the contract without any further obligations Please help me out to resolve the issue with ADT which failed to fulfill their part of the contract and deliver protection and security to my family and property Product_Or_Service: security system

ADT system cutting off my landline phoneCell phones don't work at my houseAll communications are cut off at my house when ADT is hooked up ADT was purchased 8/and relocated to a new home 3/I was in a year contract with my USAA membershipI was told the contract did not start over with a move by rep Wayne [redacted] but it didand they did a yr not a 2yr for [redacted] memberI was also told by Wayne all [redacted] members are in year contracts not I pay a month Last year my ADT system shut my landline to my home downI had no phone for a weekNo phone as in landline or cell, as my cell does not work here at homeCentury link came and figured out it was my ADT so I called and had a ADT tech come fix itHe was very rude and I made a local complaint which should be on file with [redacted] office, the tech stated that his work was not the problem but He replaced the box hooked it back up and left slamming all my doors This past week my phone started cutting out

I attempted to close an ADT alarm account for a home which I'm renting I was not under contract and free to cancel with days notice at any time When I called to explain what I went to do I was met with fierce resistance and customer representatives for more than minutes Each employ refused to listen to what I needed to do, only to offer me ridiculous deals and high pressure tacts which I find offensive, unethical and reminds me of the business practices of the old Columbia House Records monthly subscription service The last employee was in tears and would have made another person feel sorry and keep the service going for just a few dollars a month I'm so disgusted that I'm contemplating cancelling the service that I now have in our family home I'm not under contract and can give days notice any time I'm not impressed with the business practices of ADT They label themselves with integrity, far from it Product_Or_Service: Alarm Monitoring Service Account_Nu

Very deceptive advertising, huge up-sell attempt at installation, poor customer service, lengthy delays to reach customer service reps Had an existing installation, the rep claimed none of the equipment was compatible with the current systemsWish I had chosen another company

Not full-filling contract We signed up with ADT November 2, 2018, mainly because that is what the previous owner usedADT offered a promotion to us that included a ADT Pulse camera doorbell and a remote camera outsideI was please with the camera angle of the ADT Pulse camera I told them don't worry about the remote cameraADT claims they refunded the promotional price of the camera,$ Since, we've had nothing but problems with the ADT Pulse camera chargingTypically, in the mornings we can access the camera via our ADT app, however, by afternoon and evening we lose access to the camera due to low batteryOn the ADT app, we consistently see low battery as an "issue" I've had ADT tech support out twice from their local office in FayettevilleThe latest visit today the tech said he was going to replace the ADT Pulse doorbell because it doesn't charge below degreesMy thought process was, ok, the Ring Doorbell doesn't offer the same camera angle as the ADT Pulse so I w

I recently found out that my contract with ADT is for years However, my last contract was for only months and all I did was move to NC I have been with ADT for over years I signed up with them and was told that because I was a USAA member, I was to get a special rate and my contract was for months So when my contract ended last year, I waited until I relocated to NC in June and had them move my service to my new address Having previously had an month contract and being told by the representative that everything would stay the same and they would take care of the move, I never realized that they used a standard year contract to complete my service I signed it and never notice the sentence saying it was a year contract because the representative indicated that I was getting the same service, which I believed was an month contract and the special rate I live in rental property, it is unreasonable to believe that I was going to live out a year contra

The new ADT app Pulse is a complete failureIt hasn't been operational for over hours leaving many security systems only operable in person - stranding vacationers and mobile operators from their systems This has to be one of the worst roll outs of a new app ever ADT has to get it right before they put out an update especially with a security service appPeople rely on this and it can leave thousands of homes and businesses vulnerable Very poor implementation Customer in Los Angeles

Service was transferred when we moved, and we were unknowingly put on a renewed year contract instead of finishing the remainder of our previous In April 2014, my husband's job moved us from the Philadelpha, PA area to the Houston, TX areaWe had ADT Services in PAUpon moving, we were advised by ADT that we could transfer our current service or pay a fee to opt outWe were unable to pay the $600+ fee to opt out, so we decided to transfer our service Our service was put on hold for about months while we lived in a hotel in Houston, TX and searched for a houseAs soon as we closed on our house (June/July 2014), I called ADT to transfer our contractA serviceman was sent to our new house to install the security servicesWe opted to add two more sets of door alarms, as we now had entrances to the house instead of from our previous houseWe agreed to the additional cost per monthFurthermore, the serviceman informed us that he was unable to connect our services throu

ADT sales promised services would include garage door remote operation app, but did notDrilled hole in wall to install keypad then left unfixed 8/3: ADT came over to install their Pulse security system that was supposed to include a keypad, several sensors, a phone app that would allow remote access, monitoring capabilities, and an interface with the garage door that would allow remote control of the garage doorThe salesman (Donald - [redacted] ) who initially came over did NOT verify compatibility between their system and my garage door When they came over for installation, they found that the two were incompatible This would have been an annoyance, but unfortunately they had already drilled a large hole in my wall to install the keypad We had to cancel the installation because of the garage door incompatibility, and were hoping that ADT would repair the damage to the wall since they did not get the installation correct Unfortunately, they left with large holes in the w