ADT Security Services

ADT failed to refund $canadin dolars from prepaid service I received a credit invoice from ADT Security Services Canada , INC XXX-XXth [redacted] 6** The invoice gives details about Contract Changes Refund fee from Jan to Feb The credit invoice total $ Invoice date Januray Invoice # XXXXXXXX Two calls were made to ADT head and I was told the value was to be credited to the credit card listed in the contrat weeks after the call was placed The due date for the refund was Feb and no amount was refunded

My father was visiting from out of town His alarm went off at 3am ADT called him and stated they would contact the local county sheriff's dept to check out the place The representative stated they will call him back and let him know if everything is alright I thought that was what the commercial said "Peace of Mind." Three hours later, no call no confirmation if there was a problem Finally my dad called, representative told him if he doesn't get a call back, all is good He wanted the phone number for the sheriff's department because he felt like no one calling him back is a bad sign They refused to give him the phone number for the local county sheriff's department Had he received a call stating the police went out and found nothing, he would have been fineHe asked to speak to a manager just to explain if the alarm goes off, he expects a call with a status good or bad The manager started interrupting him talking over him and stated that if they don't call back then nothing happened I got on the phone and stated I was his daughter she started talking loudly over meI told her to let me just say one sentence She kept talking and not listening to my statement I finally told her to pass [redacted] word to upper management that it would have been nice to get a good confirmation Just like when they get their check for services, they want to make sure the money is cleared We expect the same respect and courtesy I looked up the phone number for the county sheriff and hey were able to confirm they checked out the place and there was no disturbanceWhich ended well, but we had to confirm that ourselvesADT didn't seem to care we just needed to know after three hours

im relocating my job and customer service agent is stating that i'm still responsible for a contract when services isn't available in my area I been a customer with adt since I have recently got a promotion so my job is relocating and I called to see what I need to do to cancel the account due to services isn't available where im moving to all the agents where very rude so I asked for a manager from relocation department her name was Raquel customer service number XXXXXX she came on the line and never even verified who I was so I asked her why is a customer responsible for a etf when the services isnt avaible where the customer is moving, I proceeded to ask her how much will it be she told me and stated that I would have to speak with the billing department on the bill to see if they can work out anything and she placed me on hold again n asked me to verifiy my password that went on for mins I said ma'am I know my password is right come to find out she called me anothe

Their contract should be able to be voided You sign a contract that states 24/service and tech support and equip When you call saying equipment is malfuntioning, they tell you a tech can't come out to your home for days advertisement, they don't come out and service at a acceptable amount of time Customer sevice people are not very accomadating and have attitudes toward you the paying customer who they need to keep their jobs Rate ADT, I would give them a out of Don't sign a contract with them, you don't get the service you pay for

We wanted to cancel our services with ADTLast year they took over our previous alarm company called [redacted] and with [redacted] our contract was free and clear, all was paid except for our monthy fees.When we contacted the company the first time, they commented that we owed them moneyWhen asked for what they placed us on hold for minutes back and forth until they came to a conclusion that they did not know what for but the reason changed several times and everytime we argued that we had paid that element.We had a discussion with another service representative taking about hour of my time and clearly asked them to indicate what I was saying to ensure it was clear in my documents and they refused simply telling me to call back when a manager was to be there or one would call me at my convenience.A manager called stating that we had agreed to a new contractMyself or any member of our household had agreed to this and now they are telling us that we are bound by contract stuck wit

I called the number and advised I want to cancel automated debits through my bankMy request was refused My initial reason for contact was to discuss an email I received about a one time chargeThe agent was able to discuss it with me after getting my home addressI then advised I wanted to cancel the automatic bank debits and make payments myselfThe first agent refused because I could not remember a digit codeShe put me back into the queue saying someone else might be able to helpThe second agent was worseShe said she needed every name I had given as emergency contactsAfter giving all sorts of digits and all my sister's and brothers names, she finally said my daughter's name, Mia Chamberlain, was listedShe needed Mia's phone numberI gave her Mia's cell number which she said was correctThen she said, I need moreI need every name and number you have ever providedI explained that, after all this time, I could not remember all of thatShe just repeated,

Installed fire system caused violation of local fire ordinances and future additional expenses Approximately years ago I had a problem with the existing fire system in my house and wanted to change companies I contacted ADT, who told me they do not service systems they did not install and recommend a wireless fire and burglar systemI agreed and had this installed They left the existing wired smoke detectors in place without telling me this would be a violation of the existing fire code This act of irresponsibility has cost me many hundreds of dollars to rectify, so I can sell my house

Worst company I ever dealt withThey misled me to get me to sign a contract then when I called to cancel it took three hours on the phone to even find the people I could cancel withFinally they took my money to pay off the balance of my contract Then after they have my payoff money they have since charged my credit card twiceNo response to my outreach and I don't want to call again because I don't want to spend three hours on the phone Switched to another provider and had no issues

Misled into contract with inability to transfer service without penalty and entered into new agreement without signature After a brein June 2015, I looked into service from ADTIn speaking with and ADT agent via phone, I expressed serious concern about signing any contract due to the fact that I rent and would be moving again in the futureI was assured that my contract would be 100% transferable to any new property & that it would be of no costmonths later I called to move services & was told that it would cost $to transferAfter speaking with a manager and explaining that was not the service I was sold, I was given a reduced move fee but still had to payNow, after months in the new apartment, I am moving yet againI called to transfer my service and was told I have to pay another transfer fee AND sign a new year contract which I am unwilling to do considering I only have months left on my original contractUnbeknownst to me, I was reentered into a new

For a year now I've called their corporate office to take of my account and they never returned my call nor did they have Sabrina return my calls I'm permanently disabled and it makes no sense even if I wasn't what I've dealt with trying to get my account fixed I've repeatedly called ADT's corporate office only to never receive a response from them or SabrinaAccording to Sabrina is the person who some time ago told me to call and pay an old bill for $and they would reactivate my account yet each time I've called I get some ignorant representative who says they're a provider for ADT and try to charge me all kind of fees and other chargesADT was also suppose to send someone out to move the box from where it's at because where it was placed there are cords hanging out and I told them before the box shouldn't be there because every time anyone comes in the house they accidently hit the smaller box and now there are wires hanging everywhereI also requested them to move t

ADT does not care about its customersIt will not handle complaintsWill just tell you it was a different company that sold and Installed I signed a year contract when I called after 1/years to see about lowering the monitoring fees they said it was a year contractI ask them to send me a copy of the contractThey did my signature was no where on the contractand all the places that were supposed to be my initials were not "easy to see"One of the persons I spoke told me how they do it and I don't think she meant toWhen the paper contract is signed she said that it was just for you to read so you could decided it that is what you wanted and that the real contract was not signed until the installer had you sign for the installationThe installer ask you to sign only for the installationWith only months left in the contract you may think why botherWell because it is fraudThis company is deceiving people and this practice should be stoppedI called ADT home off

ADT refuses to honor its contract terms because an ADT sales rep failed to communicate internet speed requirements for installation On July 10, 2018, I confirmed an order to upgrade my ADT service to a wireless Pulse security system with two video surveillance cameras After discounts, my order total was $471.47, and towards that total, I paid $on July 10, with a payment of $due on July 12, (the day of installation)Indeed, I paid $on the date of installation and the remaining two payments of $would be due in August and September Additionally, my monthly monitoring fee would be $ The technician partially completed my installation (upgraded system panel and two keypads) before he discovered that my internet connection speed was insufficient I informed him that the ADT sales rep ( [redacted] ) never asked for specific internet speed; he only asked if I had high speed internet to which I replied yes I informed him that I had AT&T high speed;

ADT is charging us a fee for discontinued services that we were put in "contract" that they merely updated and not upgraded We started with BRINKS SECURITY with contract that we have satisfiedThe company was bought by broadview then ADTAll the features of the original security remained the same (wireless, basic, doors chime, no window sensors)An agent came to our door and we were told that they just needed to UPDATE our systemThey changed the panels but still the basic manual operation, just different styleWe've been told that we are not under contract because nothing was UPGRADEDWe remained with this type of security system for yearsIt is when we decided to change company that we found out we were put under contract after that UPDATEWe decided to change because our system shut down but we didn't received any calls from them that we were disconnectedWe were dissatisfied with the service and answers we got when we inquired why there were no calls made to warn

I called ADT last Month May at the beggining to cancel serviceAfter being on the phone for almost hour and explaining the same thing to different people finally the last personSupposedly cancel my account and I was supposed to get by mail the final invoice for 53.49The month of May ended and I never received anything from ADT other than another regular monthly statementI called again the last days of May and the same routine after being juggled for half an hour between incompetent people and having to explain the problem over and overNothing got resolved and we got disconnectedOn this call I explained each and every employee that I was closing down the business at the end of May.After closing down the business last week I called ADT to follow up on the cancellation one more time with no luckAfter being pass from one person to the next and having to explain myself to eachThe last person asked me to send an email to customer service with my cancellation letter an Produ

Went with ADT for my business, I had my sales visit from reps prior to installSales people told me that the camera wires could be installed inside the walls and I would be able to have a camera for the exterior of my business Upon the arrival of the install tech I was surprised to find that the wires could NOT be installed through the walls and I could NOT have an exterior cameraas they were already installed upon my returnAfter months of phone calls and back and forth with corporate I just gave up on getting the item fixed because I don't have hours to spend on the phone every couple of days I recently sold the business and now they hit me with a $cancellation billI called yet again to explain that the business is sold and explained the trouble I had upon install and they refused to do anything more than reduce my final bill by $ Shady business, lying sales people and poor customer service

DO NOT GO WITH THEM OR ANY OF THEIR PARTIES THEY STEAL FROM YOUR BANK ACCOUNTDO NOT GIVE THEM YOUR BANK ACCOUNT INFORMATIONBEVAUSE ONCE YOU DO, THEY WILL GIVE YOU A GAP FOR DAYS AFTER SET UP TO CANCEL BUT AFTER YOU CANCEL THEY WILL KEEP TAKING MONEY OUT OF YOUR ACCOUNT I canceled my policy with bulldog's security (party) and they told me they will take care of it for meI have called to ADT corporation office times since then and they still telling me my policy is NOT cancelled YET!!!!!! no one is helpful and they do not know what they are doingthey promise you to help you but they never do they DON'T CARE ABOUT YOU! THEY CARE ABOUT THE MONEY COMES OUT OF YOUR ACCOUNT!!!

Billing, unprofessional and Cancellation policy Hello my name is [redacted] and my account number is XXXXXXXXXI had ADT services for approximately a year and seven months starting from May 1st to December I had the ADT pulse system which I truly enjoyedI initially paid approximately $to set up for two external ADT pulse Cameras and sensorsMy monthly payment was approximately $dollars per month and I was never late In December of 2016, I was in the process of moving to another locationI contacted ADT and spoke to Edward [redacted] regarding this matter and told him and I no longer needed ADT and I am sad to Depart due to the fact I was moving into a gated community apartment complex and could not use ADT there I was advised there will be a cancelation fee, I had to pay of $I asked if there was another way to avoid cancellation feeI told Edward, I have a friend who recently moved to a new location and wanted security systemI praise

One week wait for my system to be checked- Failed in Communication I am a customer of ADT for almost year now primarily because I like the "Peace of Mind" advertisement this company have usedI have several incidents and they are reliableMy issue started yesterday 1/15/2017- I found out that my system is not working.I was told that if something happens the ADT will not be notified, no police firemen will be notified- so I immediately called to schedule a repair and I was told that they will come out in a week - so much for peace of mind I do not understand how a Security company have such a long waiting periodIt does not make senseI tried escalating this matter and apparently nobody in the number can help meTo make matter worst they would like to me to call their sub contractor- why do I need to do that? Why not have enough contractors to attend to customers? Is installation the priority? Does crime wait? And they also notified me that if anything happens and th

I have been satisfied with my service, however, response time when an alarm goes off is lacking! My daughter was visiting and had the alarm in "instant" mode while sleepingWhen I came home fromwork early one morning, she didn't disarm it timely so the alarm went off and I attempted to disarm it with the key FOB while my daughter put in the codeADT took approx minutes to call back to see if everything was OK! This is unacceptable! If it were a true emergency my daughter or I could have been robbed or killed!

I have been a loyal ADT customer for 10+ years (years current residence and 5+ years former residence) On multiple occassions, I contacted ADT to trouble shoot a problem I was having with my system, and requested a technician come out A tech showed up outside of the arranged window Last Saturday, I contacted ADT to cancel my service with the company After speaking with ***, a customer service rep, and [redacted] a customer service supervisor, I was told I'd have to pay $to cancel the contract because it renewed in May when I added a camera to my service after ADT sent me a free camera offer I ALREADY HAD SERVICE WITH ADT! WHY WOULD ADDING A TOOL TO EXISTING SERVICE RENEW THE CONTRACT? After 10+ years as a customer, I must pay $770? This is a SCAM, as well as poor customer service It's preposterous to think it's okay to charge this amount of money to cancel a contract I never requested be renewed, especially when I was not informed of this feeI AM INCREDIBLY DISAPPOINTED AND DONE WITH ADT!!!!!!!