ADT Security Services

ADT sales promised services would include garage door remote operation app, but did notDrilled hole in wall to install keypad then left unfixed 8/3: ADT came over to install their Pulse security system that was supposed to include a keypad, several sensors, a phone app that would allow remote access, monitoring capabilities, and an interface with the garage door that would allow remote control of the garage doorThe salesman (Donald - [redacted] ) who initially came over did NOT verify compatibility between their system and my garage door When they came over for installation, they found that the two were incompatible This would have been an annoyance, but unfortunately they had already drilled a large hole in my wall to install the keypad We had to cancel the installation because of the garage door incompatibility, and were hoping that ADT would repair the damage to the wall since they did not get the installation correct Unfortunately, they left with large holes in the w

Service was transferred when we moved, and we were unknowingly put on a renewed year contract instead of finishing the remainder of our previous In April 2014, my husband's job moved us from the Philadelpha, PA area to the Houston, TX areaWe had ADT Services in PAUpon moving, we were advised by ADT that we could transfer our current service or pay a fee to opt outWe were unable to pay the $600+ fee to opt out, so we decided to transfer our service Our service was put on hold for about months while we lived in a hotel in Houston, TX and searched for a houseAs soon as we closed on our house (June/July 2014), I called ADT to transfer our contractA serviceman was sent to our new house to install the security servicesWe opted to add two more sets of door alarms, as we now had entrances to the house instead of from our previous houseWe agreed to the additional cost per monthFurthermore, the serviceman informed us that he was unable to connect our services throu

ADT is a bate and switchYou sign up thinking you are getting ADT service, but really some contractor comes out and changes the price you were quoted I received dozen letters telling me the monthly price would be $ I get the first bill and find I owe $ I call ADT and they tell me I have to call Defender My service is actually with Defender If I wanted Defender I would have called DefenderThe Defender installer tells me I can have the ADT Pulse app for $more per monthSo I think $isn't bad No, that deal is actually $48.99--that's what Defender tells me when I call If I want to cancel the contract I have to pay 75% of what I would owe on a year contract It's a bate and switch and it should be illegal

The new ADT app Pulse is a complete failureIt hasn't been operational for over hours leaving many security systems only operable in person - stranding vacationers and mobile operators from their systems This has to be one of the worst roll outs of a new app ever ADT has to get it right before they put out an update especially with a security service appPeople rely on this and it can leave thousands of homes and businesses vulnerable Very poor implementation Customer in Los Angeles

Per contract [redacted] completed by ADT dealer #XXXXXXX representative #XXXXXX we entered into a contract for service at XXXXX [redacted] XXXXX acct#XXXXXXX for the time period of 6/7/through 6/7/ October of we vacated that residence and during the course of we made several phone calls to ADT to advise them of this and to confirm the cancellation process when the contract expired We were provided with an address of a PO box in [redacted] to send a cancellation letter to I mailed the first cancellation letter on 6/22/to the address provided by an ADT representative and explained that I understood there would also be a charge for July but I expected that to be the last payment In September I saw that ADT charged for services for August and September and I notified my bank that these are unauthorized charges and revoked that authority of ADT to charge the bank account My wife called ADT and explained the situation and a representativ

Installation included a six-month Money-back guarantee and $referral reward that was not honored On Dec my wife contacted ADT by phone to request a quote for monitoring services on a previously installed hardwired systemOur initial consultation occurred and after repeated assurances from the ADT Representative MrNeray Walker that the present special included a 6-month Money-back guarantee and rewards for referrals we agreed to immediate installation We provided three referrals and were promised a to weeks, $gift cardAfter the stated time this offer was denied by the Representative Went on emergency leave , country of Bahrain for the next four weeks and observed the following: Dec - No Internet access Dec - access unavailable Dec - cannot view videos or retrieve captured clip Dec @- no live feed from either camera Jan @ -offline Jan @- Offline Jan @- Driveway & Patio c

Cancelled service for ADT health and ADT burgular alarm ADT refuses to cancel my services and continues to pull money from my acct Cancelled service for ADT health and ADT burgular alarm only to be ignored several times aftercalling customer no serviceThey make you set up autopay at time of installThey continue to pull money from two different accounts I have to keep my service going

My alarm system has not worked for over months I have called number of times, and they dont fix the problemSo, I want my service cancelled About months ago, my system stopped working I have called number of times to get the problem resolved Every time they put me in a queue for support, and after minutes (at minimum) the line drops So, I finally gave up, and stopped payment Now, every time they call from billing, I tell them until my service is fixed, I will not make a payment They still have done the same thing Even though they have not been able to fix my problem they still want full payment for period of no service They have put my family and home at risk Due to this negligence, I want my contract cancelled with no back payment or cancellation fee I should not be responsible for a service I am not being provided

I signed up with ADT in I sold my house in and asked to move my services to a new locationI got a house built so I spent months with a family memberDuring that months I was charged for the service even though I wasn't using itThey will not refund me the money or apply it to the new accountNow that I have the service set up in a new house, they want me to sign another month contract because they say that I am "starting over" in a new homeHowever, I was consistently charged for the service for over a yearThey can either apply the money that I spent to this new account OR they can shorten the contract the give me grace for the time that I've already been a customerMaking it mandatory for me to sign another month contract is absolutely ridiculous Product_Or_Service: ADT Security System

ADT falsely charged me monthly fees and cancellation fees after completing a moveThey then refunded the monthly fees into the wrong account My husband and I moved at the end of May ADT completed an uninstall at our old address, [redacted] Unit [redacted] and installation at our new address, [redacted] on May 31, ADT charged us monthly fees for both addresses in June I realized we were being charged for both addresses and called on June 22, to remedy the issueI was told the old address was never cancelled and it would be taken care ofWe were still charged monthly fees for both addresses July 2, as well as pending cancellation charges of about $1,I called on July 3, because they were closed Sunday July 2, and was told the cancellation fees were being waived but the $for both addresses' monthly fees was already processed and would be processed for an expedited refundI was told it would be expedited and would only take 3-busin

ADT scammed my husband into a year contract when we moved My husband called adt to inform them we were relocatingWe were then informed of an early term fee and were told the only way to avoid paying was to sign up at our new houseMy husband was not sure about this so we spoke about it and called back to schedule an appointmentWe were under the impression that that we would be fulfilling our original contract to avoid the feeThe installer came and once complete had my husband sign a year agree and that was all he could do or pay a $fee to terminateMy husband signedI do a bit of research about this because I felt like we were pushed into extending and come to find out our fee would be waived if the new owners signed up, which they didWell then we get an ETF bill in the mail for $My husband called complaining stating we even have the service in our new homeHe then confirmed the owners of our last house did sign meaning we didn't have to sign for this house

Very disappointed in ADTI have had ADT for my home apprx years, then rented a house for a year and transferred my service to that addressI was never able to properly SET UP service on computer, so, never, really ever had communication with ADTWe moved apprx months ago due to a diagnosis of breast cancerBills mounted and I no longer could afford it, ADT, no matter what, continues to DRaW on my checking account and OVERDRAWING that account for a remaining months of a contract! I get Alarm calls on that house, that is dangerous! I no longer live there nor should I have authorization to respond to that Security Call! Dangerous! So, ADT will not change the way the last months are collected due to a fault not my own, so I have to find a way to pay a balance of $150.00+/- !! Seriously!? You have gotten PLENTY from me! I TRIED to move my service but Landlord does not allow! GeeWhiz! I see why! NO heart! (I had NO idea I had a Contract! I paid over $for the equipment that I no longer have!) No longer ADT, ***

EXTREMELY UNETHICAL SALES TACTIC We recently purchased a new home & have had the same guy from ADT stop twiceThe first time I was home but was on a business call and unable to answer the door"Dave" proceeded to slip an envelope thru the crack of the door to the point that it was basically in the house with a new homeowner special flyer on itI don't think forcing things into someone's home is an ethical way of delivering information Then, he showed up again tonight for a 2nd visitThis is the one that really frustratedI answered the door and he smiled and introduced himself as Dave from ADT and asked if I was the homeowner while sticking his hand out to shake extremely far almost to the point it was in my faceI immediately told him that I wasn't interested in ADT's services but thanks for stopping byAt that point, he kept his hand out and a big smile and said "Don't you think it's important to protect your home and your family?" I told him that I was all set and didn't appreciate the scare tactic sales pitch Don't let Dave scare you into purchasing something like thisDo some research and decide for yourself

ADT sent my bill to collections without notice! Had ADT for yearsRecently sold our home & moved across countryADT had our new mailing address as I received the cancellation notice they sent me, however, they failed to mail me my last bill (they said they did) & months later receive a collections notice for $15.39! Where was the bill, 2nd, Final notice?! When I called to canx service, the rep said I was all paid up?!

Promised rates from initial contract and set up a new contract in a different city where new contract details were not disclosed properly by sales rep Had service in [redacted] Started at $52/month for Pulse and rate was dropped in to $24/month since I was a loyal customerMoved to [redacted] and set up a new serviceI was promised the same rate by sales rep Shaun [redacted] I told him what I was looking to do and he said no problem everything will stay the same and he handed me iPad to sign and pay $for debitThis is the only information that showed on the iPadFirst bill came and the rate was $45+I called corporate headquarters multiple times in DecemberThey told me I was in a new year contract, they told me initially rate could not be changedCalled multiple times in December only to be bounced around to different reps and mangersFinally spoke to someone at corporate customer care and was told rate could be adjusted to $About a month went by and I conta

I called on 10/06/2:P.MXXX-XXX-XXXX and cancelled my serviceThe rep said it would take days but the account would be cancelled and a refund would be made He also threatened to lock up my equipment so that it could not be used by another provider I told him that the control pad had already been disconnected and that I had purchased the equipment so it is a good thing that he couldn't do thatI did not receive a refund and I received a bill in the mail today 12/17/for the next three months I called customer service and was told that there was no record of that call and they would not refund any unused monies prior to today Question: why was I threatened when, as I was told today, they do not even have the capability to lock up equipment and why was that call not showing up on ADT system when all calls are supposedly recorded? So I have been paying for more than months of service which I cancelled of 10/06/This makes me a very unhappy former customer who would never use ADT services againI previously used ADT services for many years both at home and business and was very satisfiedI changed services because my son in law works for another security companyThis is a very bad experience and a reflection on the integrity of the company and its employees

im relocating my job and customer service agent is stating that i'm still responsible for a contract when services isn't available in my area I been a customer with adt since I have recently got a promotion so my job is relocating and I called to see what I need to do to cancel the account due to services isn't available where im moving to all the agents where very rude so I asked for a manager from relocation department her name was Raquel customer service number XXXXXX she came on the line and never even verified who I was so I asked her why is a customer responsible for a etf when the services isnt avaible where the customer is moving, I proceeded to ask her how much will it be she told me and stated that I would have to speak with the billing department on the bill to see if they can work out anything and she placed me on hold again n asked me to verifiy my password that went on for mins I said ma'am I know my password is right come to find out she called me anothe

Late August 2017, I had Impulse Alarm, an ADT Authorized Dealer, visit my house to talk to me about placing an alarm system in the residence I live inAfter contacting ADT to verify Impulse Alarms qualifications, I agreed and signed their contractOne of the reasons I signed on was that ADT was adding the Ring doorbell system with the alarm setup at no extra charge [redacted] from Impulse assured me that the system plus the Ring doorbell would be up and running in less than weeksWell, I'm still waitingI have tried several times to contact [redacted] and his boss [redacted] and they do not return my phone callsADT has also given me the the runaround, even though I pay my bill on timeThe best thing about my system, is that the key pad works great as a night light

ADT Security Services demanding I pay a contract I never signed Please, Please, Please, I am desperate I am in my 80's and as of February widowed I must sell my house due to financesWhen I called to cancel ADT Security Services for my house they insisted that I have to pay through the contract period, an amount of $ I NEVER signed a contact They sent a form for forged signature and I sent a notarized signature which does not match the contact they insist I signedThey refused the facts and are sending me to collections I have no one to turn to except lawyers who I cannot afford Can anyone please hep me? Can anyone help? I called their XXX XXX-XXXX corporate # in [redacted] and sent all they requestedCustomer #XXXXXXXXX

My father was visiting from out of town His alarm went off at 3am ADT called him and stated they would contact the local county sheriff's dept to check out the place The representative stated they will call him back and let him know if everything is alright I thought that was what the commercial said "Peace of Mind." Three hours later, no call no confirmation if there was a problem Finally my dad called, representative told him if he doesn't get a call back, all is good He wanted the phone number for the sheriff's department because he felt like no one calling him back is a bad sign They refused to give him the phone number for the local county sheriff's department Had he received a call stating the police went out and found nothing, he would have been fineHe asked to speak to a manager just to explain if the alarm goes off, he expects a call with a status good or bad The manager started interrupting him talking over him and stated that if they don't call back then nothing happened I got on the phone and stated I was his daughter she started talking loudly over meI told her to let me just say one sentence She kept talking and not listening to my statement I finally told her to pass [redacted] word to upper management that it would have been nice to get a good confirmation Just like when they get their check for services, they want to make sure the money is cleared We expect the same respect and courtesy I looked up the phone number for the county sheriff and hey were able to confirm they checked out the place and there was no disturbanceWhich ended well, but we had to confirm that ourselvesADT didn't seem to care we just needed to know after three hours