ADT Security Services

My wife and I are from NH and just purchased a home in FloridaWe saw an add for ADT security so we put a call inI was connected to an agent and we proceeded to talk about the security that would work for meI was told by the agent (Angle) that we could set up a time to meet the service guy to talk and complete the deal and I told her that we were just down till Friday and she told me that she could have someone meet us that Thursday afternoon and if we liked what he was showing us we could finish up the deal and have the new system installed that dayI was told the technicians carry everything they need in there vehiclesShe set the time for the following day and then proceeded to ask for my credit card info and I was told this was needed before the technician came out but nothing would be used until we signed the contractThen I was put on hold for a few minutes to confirm the time and when she got back on the phone she told me that time slot was takenI told her that we were flying out and told her to cancel anything she had started because we wanted to be there when it was installed and she refused and would not take no for an answerShe was telling me we could wait till we came back down but I told her that I would just re-initiate the call but that still did not workShe was really getting upset and yelling at me so I told her flat out to stop anything that she started and I hung up because I was so upset at the way I was treatedMy wife told me the next day to check my credit card statement and she did run the money through although it was pendingI called my credit card company and told them I was disputing this chargeI will never recommend or use this company at all after being treated like this

ADT cancellation fee for a service that they were aware never functioned properly
The account is in my mother's name, *** *** cr XXXXXXXXX, we had their service from October 23rd to January 27th We were in a contract and having a lot of problems with the service that weren't being fixed, alarms were waking us up all the time, it went off every time we left the house and we'd have to come all the way back home just to find it was a alarm, they're supposed to call every time it goes off so they can get you help and they eventually stopped even calling when it went off so had it been a real emergency and not alarms we'd have never got help, and lastly during installation a large hole was left in my wall and when we said something to the guy about it he acted like it was no big deal and said "you can just patch it", a whole side of the electrical box is exposed to the point where it's loose and can't be used anymore because when you try

Horrible customer service, incompetent rude representatives and inability to handle customer concerns
I had a horrible experience with ADT after two years of serviceI called to get upgrades to home security and or cancel if this wasn't possibleThe first call was answered promptly, I was told I couldn't get upgrades then when I said I'd like to cancel, I was magically able to get upgrades but yet the call was disconnectedI called back and there wss no record of my previous conversation that was disconnected so I tried to explain my issue to another representativeThis new representative didn't seem very competent and eventually put me on hold for over minutesMeanwhile, I called from another phone and my call was again answered promptlyI requested to speak with a supervisor and around the same time, the other call(from being on hold minutes) was recovered by a different person supposedly (sounded the same)I was told by the third rep that I should speak with him beca

ADT misrepresented themselves at the point of saleThe sales Repsold the alarm system inclusive of the ability to remotely turn the house light on
At the point of sale inside our home, the rep advised we would be receiving an alarm system which included the ability to remotely turn lights on and off via an app A contract was signed in the home based upon what the sales rep had advised and the manner in which he had represented the product At installation we were told we had been advised of this feature but had declined this service - we'd actually stated "that's awesome!"We're now told that the contract we signed and the monthly premium does not include this service and we'd have to pay a higher premium and have additional hardware fitted at a higher price Had the sale and purchase not been misrepresented, we would have looked at alternatives available in our area, such as Xfinity, who offer a system of similar like, kind and quality, including the light turning on and off

I renewed a three year contract with ADT on July 1st, I was then sent a letter on July 23th stating they would no longer be dispatching the police to my home in the event of a burglary The by law was updated on July 1st and I should have been made aware of this term on the phone prior to renewal I tried to cancel my contract as they are no longer providing the service that I had initially agreed too This is criminal Upon attempting to cancel I was told I would be charged $to get out of the contract The terms and conditions of the contract changed and therefore I should be able to cancel thisI was falsely mislead into a contract that they could not deliver
Notes: By law XXX-XXXX Niagara Regional Police effective July 1st
ADT change of service mailed out, dated July 10th received July 23rd - Contacted ADT July 24th at 9:00AM Supervisor name: ***
Product_Or_Service: ADT Buglar Alarm
Order_Number: XXXXXXXXX
Account_Number: XXXXXXX

After canceling the contract, received a follow up call two weeks later that manipulated the reinstatement of the contract
After several phone calls in attempt to cancel my contract due to the fact that they did not have the original contract I finally got them to cancel the contract and stop charging me feesTwo weeks later there was a follow up call to present with a new dealI asked why he was asking for all my personal information and he said it was just protocol and he asked if he could share a deal I agreed to listen by saying OK to the conversation and to email with information because I did not have time at that moment since I was with my kidsThat apparently in turn reinstated my contract for two yearsNo terms wherever discussed or agreed on and it was never clear that I was reinstating the contractI was with kids and ask to get this apparent information by emailI never recived updated terms or a contract renewal email of any sort

Had an issue this weekendHad appointment set up for an upgrade consultationTech *** *** never showed and never calledTrying find out what is going on through customer service is a complete headache! All they did was confirm appointment was still in computer and connect directly to her phone, which she didn't answer until two hours after the appointment window closedWhen she called back, she sounded impaired, possibly drunkCouldn't answer questions, very confusedCouldn't give a legitimate answer as to why she was a no showADT's customer service is a JOKEThey have offered no solution! They want to send the same tech back out, I don't want this person in my houseAt first I really liked ADT, but after dealing with heir customer service, I am considering going to another company

We are moving and I called to end my service and they are saying I have to pay $to pay off the end of our contractThis service can not be transferred to our new location I was put on hold and transferred to many different people Such unscrupulous contractsDo not do business with this companyThey are the crooks!

What ADT installed is not what I ordered, yet they say I am locked into a year contract, "bait-and-switch" fraud
ADT and I agreed to have continuous recording cameras and door bell camera installed When the tech arrived for the installation, he informed me that the cameras only recorded for minutes after motion is detected He thought I should know since it wasn't what I ordered We agreed to not have the cameras installed and that I would need to speak with someone in sales So, he left, only having installed the door bell camera I spoke with ADT sales and mentioned that I did not get what I ordered and would like to cancel the contract They said that I couldn't since the door bell was installed I feel that it was a bait-and-switch and should not be tolerated Since I did not get what was originally agreed to, I believe the contract should be voided

An actual response:
Thank you ***
It would have been so much less painful if you had had this info available upon request Perhaps you, *** and *** could simply arm your selves with the simple information of the responsible party at each branch so your valued customers don't have to endure what I consider the worst customer service I have ever encountered
I don't personally hold any of you accountable for my experience, but I certainly do hold the company, and the local branch, responsible I am the person responsible for selecting your company for our camera system and I have owned this failure with my business partners We have several other locations for camera systems and will certainly be going in a different direction Your company has no direction, no accountability and the most common answer I received was "we are in Texas and don't have anything to do with the local branch" You do realize that the number I called was a local phone number and had no idea I had been routed to Texas I don't know why you or others would continue your employment as "customer service" with such restrictions How can you possibly provide customer service under these conditions
Just as a side note, you Revdex.com rating is 94% negative Not exactly alone in my dissatisfaction with your company
Please pass this on to ***, *** and anyone else who may actually be interested in what your customers may think
Respectfully,
***

ADT overcharged me by $and has refused to correct the error after multiple calls
I have had ADT security services for less than a yearRecently, the alarm system stopped functioning and, after repeatedly attempting to trouble-shoot by phone, a repair person came outWhen I was speaking to ADT by phone about the costs of a repair person, the representative noted that given the problems my ADT service was having, they would enroll me in a maintenance program, waive the initial enrollment fee, and send someone out at no additional costWhile I personally find the idea of having the pay an extra monthly fee to have my security service function properly a terrible business practice, I eventually agreedWhen the repair person showed up, they did not have a record of this conversationI was not home and my partner called me, and the repair technician sorted it out with ADT over the phoneWe agreed to pay $for the visit, and my partner signed a physical piece of paper agreeing t

Alarm Failure/ levels of equipment failedIncluding sensor that detects breaking glassMotion Detectors failedcameras failed to record
My house was broken into and many personal belongings stolenThe ADT alarm was set and failed on multiple levelsWe paid extra for widow sensors that were supposed to detect breaking glassThe window with one of these sensors, was broken, shattered and was the entry way for the intruderThe sensor failedThen we have two motion detectors(one upstairs and one downstairs), the intruder walked right past both of these sensors and neither of the sensors detected the movementThird, we paid additional for two cameras (one upstairs and one downstairs)These cameras failed to record the intruderThe alarm system showed the camera detected movement but the installer never completed the set up of the camerasWhen the alarm is set the camera should start recording when movement is detected, this did not happenThe alarm never went offWe came

ADT is also protection I ordered a system from the company complete with alarm, outdoor cameras, and a video doorbell I paid $deposit which I was told would eventually go toward the system if I kept it or if I decide I didn't want to keep the system I can return it and receive a full refund of my deposit I received a DIY system and was told to just try it for days if u don't like it then you will still receive your refund They added that it is very simple to install I never installed the system cause I'm not climbing a ladder to install this I returned system within days This was back in feb They started charging me monthly even tho it was not installed I put down a $deposit to be applied to the acct but they automatically activated the account and used the $for installation and activation No one installed anything and I didn't activate it This company also now say I owe them a $restocking fee and said I forfeited my deposit Do not order anything from these scammers They only want money This is a scam I paid

ADT SECURITY CORPORATE has been protecting my family and I since When we 1st purchased our home I contacted ADT SECURITY CORPORATE offices I knew in the beginning to make sure I was setting up service with the ADT SECURITY CORPORATE office and not an ADT AUTHORIZED DEALER which is a sub contractor, you should always look at the small print I'am a very cautious consumer & I make sure I read reviews & do all my research before spending my hard earned moneyADT has responded over the years promptly whenever our alarm has been set off & not disarmed within the seconds they allow bensuring we are not just having a alarmThey practically saved my life and home once when I fell asleep while cooking and my ADT smoke detector went offAfter not answering their multiple calls they dispatched the fire dept to my home whom actually had to break in thru my back door because I was completely in a deep sleepThank You ADT SECURITY CORPORATE for saving my life and homeWe had to replace our back door but I will take that anytime over replacing a life or homeBe careful not to set up with their authorized dealers they will sell you anything just to get make a sell & you will have lots of billing isssuesBe sure you are paying attention to the small print via phone or internet that it is the corporate office of any business of Major Corporation such as ADT SECURITY

Protection (now ADT) was installing a new security system in the newly built houseProtection failed to wire the system properly
Protection (now ADT) was installing a new security system in the newly built house in June They failed to wire the system properly and failed to install one carbon monoxide detectorFor months, the system was giving positives
In late March 2018, I did not disarm the system and opened the back doorProtection called and told me that thee was carbon monoxide present and we should evacuate the houseI asked them to send a technician to review the system because opening the back door should not lead to carbon monoxide alarmThe situation did not make sense
The technician arrived a few days laterDuring the review of the system it was found out:
- One monoxide detector was not installed
- The wiring was done improperly in such way that upon opening of the door the carbon positive monoxide alarm was triggered
- Carbo

ADT did a failed installation and won't reschedule to fix it
I scheduled to have a cellguard installed on my home ADT system since I no longer have a phone lineI got the service scheduled and due to the time required for them to be there, I had to take a vacation day from workThe ADT person who showed up, didn't bring the right equipment and was very rude in the processADT sent me a part that wouldn't even work for the upgrade the ADT person was doing, so we had to reschedule it for another dayI wasted $of a vacation day for nothing to be doneThen on the day we reschedule it for, I had to take a 1/of a vacation day for me to be there for a later in the day installThe ADT rep came and started doing the install and in a very short time needed to contact tech support for assistanceHe didn't have cell service at my house so he had to borrow our cell phone for hours talking to tech support until 8pm at night when tech support closesAt that time tech support said th

ADT service men fail to fully install sensors on exterior doorWas not impress with this major oversight and tried to cancel within day period
ADT service men fail to fully install sensors on exterior door on 4/2/Was not impress with this major oversight and tried to cancel within day period 4/6/Customer service gives you the run aroundWhen I called on the 4th day 4/7/they now said it was over the days and I would have to pay $for early cancellationNever used the system because there was no security on one exterior doorContact with customer service was so difficult and I have little confidence in companyIf they are this bad in the beginning I do not want to remain with companyAdditionally my sister who referred me to them had her system installed and had a horrible experienceAlarm going off with no response from ADTThey fail to show up day after she reportedGave her the run around too when she asked to cancelNot a company I want to do busine

This is the complaint letter I wrote ADT with no response They obviously don't care HORRIBLE company
Hello I am hoping to get some satisfaction by complaining to someone who wants to hear about what an incredibly UNPROFESSIONAL, AWFUL experience we have had with your local ADT representative
I know the manager's name is *** I know *** doesn't care about anything but making a sale and shutting up the customer This transaction smelled from the first call I made into the system call center with the agent telling me I could have the system that alerts me every time someone opens the door via email notification for $37/month then he said $ He said I didn't need a phone line then told me he wasn't supposed to tell me but if I got a Cox modem, it has the phone line jack in back and I could get away with not paying the $50/month or having a land line to pay for His name was *** and he got his manager, *** to promises me even more when I became angry We left it that I was to get the Cox modem and I wouldn't have to have a land line and would end up at $37/mo with all the above features
On Friday, Dec 8, *** informed me while the Cox representative was there, that I was misinformed about the pricing He was on his way to our home When he arrived, we went back and forth and he stayed in our home hours, put a large hole and several smaller holes on my Dining room wall before telling me he could not get the bars needed to use the wireless connections without a phoneHOURS AND MANY HOLES LATER, he removed the alarm panel he installed that wasn't going to work and the next day I had Cox come in and activate the phones so we could get an alarm *** is now the 3rd person to give me incorrect information And did I mention HOURS AND MANY HOLES IN MY WALL? He was very polite and honestly, I thought he saved the accountOh, and he told me my concern about giving out codes to say, exterminators, would be easily resolved by giving a "temporary, hour code" to them
Against my better judgement, I called in and rescheduled the installation for Monday, Dec ** was over She too, very polite and installed the keypad over the existing pad location without any problem She installed everything according to what she envisioned and I approved as far as equipment is concerned She did not use the HOLES IN MY WALL and was able to put the pad where I wanted it without additional holes in the wall She finished the install then proceeded to show me how to use the system When all was said and done, I asked about the emails I would get when someone disarms or arms the alarm She advised that was not part of what we signed up forI asked for simple open/close reports that I have gotten from very old alarm set ups from work to my other home and she said, they cannot be done I asked about ***'s recommendation for her to show me how to enter temporary alarm codes and the manager told her no of course that isn't an option I almost threw her and all of your equipment out of my home Now she is texting with the manager Let me tell you, I have a business and another home in another state that have alarms I have NEVER dealt with a more dishonest company or had a more unprofessional agreement, all the while not one manager calls me to apologize for the many misrepresentations And did I mention THE HOLES IN MY WALL????? Shouldn't you be paying someone to fix these holes??? I had a freshly painted home!!!!

ADT SECURITY ARE THE ACTUAL ROBBERS just becos they're everywhere doesn't mean they are legit

Getting billed when we should not be
My husband and I signed up for ADT service at our new home this yearMy husband is getting transferred unexpectedly and we've had to sell our homeI tried to cancel the service and was told I would incur substantial cancellation fees for doing soThe only option that was explained to me was to have the buyer of our home sign up for an ADT contract within days and our cancellation fees would be waivedAs part of our real estate contract with the buyer of our home, we made the arrangement with him that he would sign up for service which he has done so - well with in the days as requested by ADT
Our account is still reflecting that we owe $2,Since my original communication with ADT about our move, I have called on separate occasions trying to get our bill straightened outThe last conversation lasted over an hour with "Michelle, Manager" & "Michelle, customer service rep" - both in the relo departmentDuring that last call